This was posted by an MSFT a while ago regarding the many many problems that
have been posted about KB908531. I consider myself pretty technical but
can't say I understand both of the solutions. Or how they would permanetly
fix the NUMEROUS problems everyone has reported. I have used reg edit
countless times but can't say I undertand at all what Option#1 is suggesting.
Finally, Option#2 appears to be a temporary fix by ending processes not
anything permanent, since these tasks WOULD START again with the next reboot.
Resulting in the same problem again correct? I am not sure if I am missing
something or misunderstanding the response. I find it hard to believe that
MS would suggest people head to the registry to fix a problem. MS Support
has suggested in several calls I had with them to REMOVE THE UPDATE. The
cause of these issues is a file VERCLSID.EXE, which gets installed with this
update. I had 6 instances (untill I remaned the file and rebooted) in task
manager. I know removing any Critical update is wrong. But when MS
suggested this SEVERAL times I knew it had to be something more than ending a
task or making a reg edit.
-Any thoughs or comments are welcome..

Here was the respose Posted:

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.



Here are two fixes which should fix problems caused by the interaction with
the HP software:





Option 1 - Modify the registry

------------------------------



- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges



- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor



- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor



- Right click on the key and select New / DWORD Value



- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes



- Right click the value, select Modify, and type "1" into the Value Data
field



- Close Registry Editor





Option 2 - Kill the HP process

------------------------------



- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state



- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager



- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process



(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)





If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.



I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.



Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.



Thanks,

Steve

I'm working for an Helpdesk... This update seems to block internet
connections too... NOT only for HP matters...

Just for your information... :-)

"AS" wrote:

> This was posted by an MSFT a while ago regarding the many many problems that
> have been posted about KB908531. I consider myself pretty technical but
> can't say I understand both of the solutions. Or how they would permanetly
> fix the NUMEROUS problems everyone has reported. I have used reg edit
> countless times but can't say I undertand at all what Option#1 is suggesting.
> Finally, Option#2 appears to be a temporary fix by ending processes not
> anything permanent, since these tasks WOULD START again with the next reboot.
> Resulting in the same problem again correct? I am not sure if I am missing
> something or misunderstanding the response. I find it hard to believe that
> MS would suggest people head to the registry to fix a problem. MS Support
> has suggested in several calls I had with them to REMOVE THE UPDATE. The
> cause of these issues is a file VERCLSID.EXE, which gets installed with this
> update. I had 6 instances (untill I remaned the file and rebooted) in task
> manager. I know removing any Critical update is wrong. But when MS
> suggested this SEVERAL times I knew it had to be something more than ending a
> task or making a reg edit.
> -Any thoughs or comments are welcome..
>
> Here was the respose Posted:
>
> We've determined that the majority of the issues people are having with
> MS06-015 / KB908531 are due to a bad interaction between the security update
> and a software component included with various HP hardware devices,
> including but not limited to printers, scanners, and cameras.
>
>
>
> Here are two fixes which should fix problems caused by the interaction with
> the HP software:
>
>
>
>
>
> Option 1 - Modify the registry
>
> ------------------------------
>
>
>
> - (If you have multiple user accounts set up) Log onto the computer using an
> account with Administrator privileges
>
>
>
> - Click the Start button, then click Run and type "regedit" at the prompt,
> without the quotes; this will start Registry Editor
>
>
>
> - Locate the
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> Extensions\Cached key in Registry Editor
>
>
>
> - Right click on the key and select New / DWORD Value
>
>
>
> - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
>
>
>
> - Right click the value, select Modify, and type "1" into the Value Data
> field
>
>
>
> - Close Registry Editor
>
>
>
>
>
> Option 2 - Kill the HP process
>
> ------------------------------
>
>
>
> - Wait until Internet Explorer, Windows Explorer, or whichever component is
> encountering problems is in an unresponsive state
>
>
>
> - Click the Start button, then select Run and type "taskmgr" at the prompt,
> without the quotes; this will start Task Manager
>
>
>
> - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
> right click on them and select End Process
>
>
>
> (Note: Option 2 this may disable some HP device-specific functionality until
> you restart your computer.)
>
>
>
>
>
> If your computer is not currently unresponsive, you should only have to do
> Option 1 or Option 2, not both. If your computer is currently unresponsive,
> you should be fixed by doing Option 2.
>
>
>
> I'm very sorry about the inconvenience this has caused you all; hopefully
> this will get things back on track. Please note that MS06-015 fixes a
> critical security vulnerability, so it's very important that you reinstall
> it as soon as possible if you've uninstalled it. Please also keep in mind
> that disabling Auto Update will leave your computer unprotected even after
> we release security updates. I understand that this experience has been
> very frustrating for many of you, but I really must still strongly recommend
> that you leave Auto Update enabled for your own safety.
>
>
>
> Last but not least -- if anyone encounters similar problems after attempting
> both options above, please post about it here so that we can continue to
> investigate.
>
>
>
> Thanks,
>
> Steve
>
>

I had problems with internet conection and context menu on my desktop: after
klick on right mouse button to desktop.
The context menu was not activated.
After uninstalling service pack with number KB908531 from my operating
system all functions are O.K. now .

"AS" wrote:

> This was posted by an MSFT a while ago regarding the many many problems that
> have been posted about KB908531. I consider myself pretty technical but
> can't say I understand both of the solutions. Or how they would permanetly
> fix the NUMEROUS problems everyone has reported. I have used reg edit
> countless times but can't say I undertand at all what Option#1 is suggesting.
> Finally, Option#2 appears to be a temporary fix by ending processes not
> anything permanent, since these tasks WOULD START again with the next reboot.
> Resulting in the same problem again correct? I am not sure if I am missing
> something or misunderstanding the response. I find it hard to believe that
> MS would suggest people head to the registry to fix a problem. MS Support
> has suggested in several calls I had with them to REMOVE THE UPDATE. The
> cause of these issues is a file VERCLSID.EXE, which gets installed with this
> update. I had 6 instances (untill I remaned the file and rebooted) in task
> manager. I know removing any Critical update is wrong. But when MS
> suggested this SEVERAL times I knew it had to be something more than ending a
> task or making a reg edit.
> -Any thoughs or comments are welcome..
>
> Here was the respose Posted:
>
> We've determined that the majority of the issues people are having with
> MS06-015 / KB908531 are due to a bad interaction between the security update
> and a software component included with various HP hardware devices,
> including but not limited to printers, scanners, and cameras.
>
>
>
> Here are two fixes which should fix problems caused by the interaction with
> the HP software:
>
>
>
>
>
> Option 1 - Modify the registry
>
> ------------------------------
>
>
>
> - (If you have multiple user accounts set up) Log onto the computer using an
> account with Administrator privileges
>
>
>
> - Click the Start button, then click Run and type "regedit" at the prompt,
> without the quotes; this will start Registry Editor
>
>
>
> - Locate the
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> Extensions\Cached key in Registry Editor
>
>
>
> - Right click on the key and select New / DWORD Value
>
>
>
> - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
>
>
>
> - Right click the value, select Modify, and type "1" into the Value Data
> field
>
>
>
> - Close Registry Editor
>
>
>
>
>
> Option 2 - Kill the HP process
>
> ------------------------------
>
>
>
> - Wait until Internet Explorer, Windows Explorer, or whichever component is
> encountering problems is in an unresponsive state
>
>
>
> - Click the Start button, then select Run and type "taskmgr" at the prompt,
> without the quotes; this will start Task Manager
>
>
>
> - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
> right click on them and select End Process
>
>
>
> (Note: Option 2 this may disable some HP device-specific functionality until
> you restart your computer.)
>
>
>
>
>
> If your computer is not currently unresponsive, you should only have to do
> Option 1 or Option 2, not both. If your computer is currently unresponsive,
> you should be fixed by doing Option 2.
>
>
>
> I'm very sorry about the inconvenience this has caused you all; hopefully
> this will get things back on track. Please note that MS06-015 fixes a
> critical security vulnerability, so it's very important that you reinstall
> it as soon as possible if you've uninstalled it. Please also keep in mind
> that disabling Auto Update will leave your computer unprotected even after
> we release security updates. I understand that this experience has been
> very frustrating for many of you, but I really must still strongly recommend
> that you leave Auto Update enabled for your own safety.
>
>
>
> Last but not least -- if anyone encounters similar problems after attempting
> both options above, please post about it here so that we can continue to
> investigate.
>
>
>
> Thanks,
>
> Steve
>
>

We've seen this with customers this AM that do NOT have HP software
installed. This problem is NOT totally related to HP then. Until one
removes it the only browser that works is Firefox on these systems. While
I'm sure that's not MS's intention with this patch, it sure does fix any
other security issues with IE as IE stops working! Time for MS to issue a
real fix and not this hack.


"kestutis1001" wrote:

> I had problems with internet conection and context menu on my desktop: after
> klick on right mouse button to desktop.
> The context menu was not activated.
> After uninstalling service pack with number KB908531 from my operating
> system all functions are O.K. now .
>
> "AS" wrote:
>
> > This was posted by an MSFT a while ago regarding the many many problems that
> > have been posted about KB908531. I consider myself pretty technical but
> > can't say I understand both of the solutions. Or how they would permanetly
> > fix the NUMEROUS problems everyone has reported. I have used reg edit
> > countless times but can't say I undertand at all what Option#1 is suggesting.
> > Finally, Option#2 appears to be a temporary fix by ending processes not
> > anything permanent, since these tasks WOULD START again with the next reboot.
> > Resulting in the same problem again correct? I am not sure if I am missing
> > something or misunderstanding the response. I find it hard to believe that
> > MS would suggest people head to the registry to fix a problem. MS Support
> > has suggested in several calls I had with them to REMOVE THE UPDATE. The
> > cause of these issues is a file VERCLSID.EXE, which gets installed with this
> > update. I had 6 instances (untill I remaned the file and rebooted) in task
> > manager. I know removing any Critical update is wrong. But when MS
> > suggested this SEVERAL times I knew it had to be something more than ending a
> > task or making a reg edit.
> > -Any thoughs or comments are welcome..
> >
> > Here was the respose Posted:
> >
> > We've determined that the majority of the issues people are having with
> > MS06-015 / KB908531 are due to a bad interaction between the security update
> > and a software component included with various HP hardware devices,
> > including but not limited to printers, scanners, and cameras.
> >
> >
> >
> > Here are two fixes which should fix problems caused by the interaction with
> > the HP software:
> >
> >
> >
> >
> >
> > Option 1 - Modify the registry
> >
> > ------------------------------
> >
> >
> >
> > - (If you have multiple user accounts set up) Log onto the computer using an
> > account with Administrator privileges
> >
> >
> >
> > - Click the Start button, then click Run and type "regedit" at the prompt,
> > without the quotes; this will start Registry Editor
> >
> >
> >
> > - Locate the
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> > Extensions\Cached key in Registry Editor
> >
> >
> >
> > - Right click on the key and select New / DWORD Value
> >
> >
> >
> > - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> > {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
> >
> >
> >
> > - Right click the value, select Modify, and type "1" into the Value Data
> > field
> >
> >
> >
> > - Close Registry Editor
> >
> >
> >
> >
> >
> > Option 2 - Kill the HP process
> >
> > ------------------------------
> >
> >
> >
> > - Wait until Internet Explorer, Windows Explorer, or whichever component is
> > encountering problems is in an unresponsive state
> >
> >
> >
> > - Click the Start button, then select Run and type "taskmgr" at the prompt,
> > without the quotes; this will start Task Manager
> >
> >
> >
> > - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
> > right click on them and select End Process
> >
> >
> >
> > (Note: Option 2 this may disable some HP device-specific functionality until
> > you restart your computer.)
> >
> >
> >
> >
> >
> > If your computer is not currently unresponsive, you should only have to do
> > Option 1 or Option 2, not both. If your computer is currently unresponsive,
> > you should be fixed by doing Option 2.
> >
> >
> >
> > I'm very sorry about the inconvenience this has caused you all; hopefully
> > this will get things back on track. Please note that MS06-015 fixes a
> > critical security vulnerability, so it's very important that you reinstall
> > it as soon as possible if you've uninstalled it. Please also keep in mind
> > that disabling Auto Update will leave your computer unprotected even after
> > we release security updates. I understand that this experience has been
> > very frustrating for many of you, but I really must still strongly recommend
> > that you leave Auto Update enabled for your own safety.
> >
> >
> >
> > Last but not least -- if anyone encounters similar problems after attempting
> > both options above, please post about it here so that we can continue to
> > investigate.
> >
> >
> >
> > Thanks,
> >
> > Steve
> >
> >

I run several kinds of HP software at home, and do not have this error
occuring. I have even tried maunally starting %windir%\system32\verclsid.exe
and it either does not run, or spawns and dies so quickly I don't see it
hitting task manager.

I've had three end users with this issue so far, all of whom were returned
to service by uninstalling the update.

One person installed some adobe products (he did not tell me which,) and
then the error occured. I don't know if there is a connection, or simply
that the install required a reboot. He had uninstalled it at the time I
connected to the machine, and the issue persisted.

I have several different computers in different configurations without this
error.

Hope this helps to diagnose and resolve.

To clarify, I meant uninstalling Adobe products. Sorry for the confusion.

> One person installed some adobe products (he did not tell me which,) and
> then the error occured. I don't know if there is a connection, or simply
> that the install required a reboot. He had uninstalled it at the time I
> connected to the machine, and the issue persisted.

********************
Here was the respose Posted:

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a SOFTWARE COMPONENT included with various HP HARDWARE DEVICES,
including but not limited to printers, scanners, and cameras.
************************
"Terabyte" wrote:

> We've seen this with customers this AM that do NOT have HP software
> installed. This problem is NOT totally related to HP then.


Let me re-iterate ... software component (part of) included with various
Hardware devices. A LOT of people have some kind of HP device and its easy
to over-look them. HP printers, HP scanners, and the person may not even
have HP programs installed, but that doesn't mean that they don't have HP
software installed. This software component could be something as simple as
a driver.

I tried the fix below and it doesn't work. A work-around for me, until
VERCLSID.EXE is fixed is to rename the file and only use Internet Explorer
for trusted sites that don't work with Firefox etc.

"AS" wrote:

> This was posted by an MSFT a while ago regarding the many many problems that
> have been posted about KB908531. I consider myself pretty technical but
> can't say I understand both of the solutions. Or how they would permanetly
> fix the NUMEROUS problems everyone has reported. I have used reg edit
> countless times but can't say I undertand at all what Option#1 is suggesting.
> Finally, Option#2 appears to be a temporary fix by ending processes not
> anything permanent, since these tasks WOULD START again with the next reboot.
> Resulting in the same problem again correct? I am not sure if I am missing
> something or misunderstanding the response. I find it hard to believe that
> MS would suggest people head to the registry to fix a problem. MS Support
> has suggested in several calls I had with them to REMOVE THE UPDATE. The
> cause of these issues is a file VERCLSID.EXE, which gets installed with this
> update. I had 6 instances (untill I remaned the file and rebooted) in task
> manager. I know removing any Critical update is wrong. But when MS
> suggested this SEVERAL times I knew it had to be something more than ending a
> task or making a reg edit.
> -Any thoughs or comments are welcome..
>
> Here was the respose Posted:
>
> We've determined that the majority of the issues people are having with
> MS06-015 / KB908531 are due to a bad interaction between the security update
> and a software component included with various HP hardware devices,
> including but not limited to printers, scanners, and cameras.
>
>
>
> Here are two fixes which should fix problems caused by the interaction with
> the HP software:
>
>
>
>
>
> Option 1 - Modify the registry
>
> ------------------------------
>
>
>
> - (If you have multiple user accounts set up) Log onto the computer using an
> account with Administrator privileges
>
>
>
> - Click the Start button, then click Run and type "regedit" at the prompt,
> without the quotes; this will start Registry Editor
>
>
>
> - Locate the
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> Extensions\Cached key in Registry Editor
>
>
>
> - Right click on the key and select New / DWORD Value
>
>
>
> - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
>
>
>
> - Right click the value, select Modify, and type "1" into the Value Data
> field
>
>
>
> - Close Registry Editor
>
>
>
>
>
> Option 2 - Kill the HP process
>
> ------------------------------
>
>
>
> - Wait until Internet Explorer, Windows Explorer, or whichever component is
> encountering problems is in an unresponsive state
>
>
>
> - Click the Start button, then select Run and type "taskmgr" at the prompt,
> without the quotes; this will start Task Manager
>
>
>
> - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
> right click on them and select End Process
>
>
>
> (Note: Option 2 this may disable some HP device-specific functionality until
> you restart your computer.)
>
>
>
>
>
> If your computer is not currently unresponsive, you should only have to do
> Option 1 or Option 2, not both. If your computer is currently unresponsive,
> you should be fixed by doing Option 2.
>
>
>
> I'm very sorry about the inconvenience this has caused you all; hopefully
> this will get things back on track. Please note that MS06-015 fixes a
> critical security vulnerability, so it's very important that you reinstall
> it as soon as possible if you've uninstalled it. Please also keep in mind
> that disabling Auto Update will leave your computer unprotected even after
> we release security updates. I understand that this experience has been
> very frustrating for many of you, but I really must still strongly recommend
> that you leave Auto Update enabled for your own safety.
>
>
>
> Last but not least -- if anyone encounters similar problems after attempting
> both options above, please post about it here so that we can continue to
> investigate.
>
>
>
> Thanks,
>
> Steve
>
>

Okay, I'm relatively handy with my computer, but how the heck do I uninstall
a Microsoft update? Windows XP Home Edition.

Eh, forget that note. I called my brother. =D

> Okay, I'm relatively handy with my computer, but how the heck do I uninstall
> a Microsoft update? Windows XP Home Edition.