Posting to the activesync group...can't synch Audiovox 6700 after 1rst attempt

Hi,
I recently purchased the UTStarcomm/Audiovox 6700 from Verizon. ( Mobile
5.0)

Unfortunately, I have only been able to activesync the device once. I have
followed the numerous suggestions from ms website to no avail.

I have upgraded to activesync 4.1 which is the most common suggestion, no
change.

I'm using Windows XP Prof.. I'm using a usb connection to the cradle. I
don't think this usb is getting recognized after initial sync. I don't get
the hardware detected pop-up when I plug/unplug it.

I really love this phone but for the life of me can't resolve this issue.

Can anyone help?

Thanks,
Barb

On Fri, 17 Feb 2006 16:03:18 -0500, "Barbara Henninger"
<> wrote:

>Hi,
>I recently purchased the UTStarcomm/Audiovox 6700 from Verizon. ( Mobile
>5.0)
>
>Unfortunately, I have only been able to activesync the device once. I have
>followed the numerous suggestions from ms website to no avail.
>
>I have upgraded to activesync 4.1 which is the most common suggestion, no
>change.
>
>I'm using Windows XP Prof.. I'm using a usb connection to the cradle. I
>don't think this usb is getting recognized after initial sync. I don't get
>the hardware detected pop-up when I plug/unplug it.
>
>I really love this phone but for the life of me can't resolve this issue.
>
>Can anyone help?

Are you plugging the device directly into the computer, or via a hub?
When it's plugged in, does it show up in Device Manager (Control Panel
-> System, Hardware tab, Device Manager button)? Do you get any error
messages? Are you using any firewall software?

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

Thanks for your help...see below.
"Rob Borek [MS MVP]" <> wrote in message
news:...
> On Fri, 17 Feb 2006 16:03:18 -0500, "Barbara Henninger"
> <> wrote:
>
> >Hi,
> >I recently purchased the UTStarcomm/Audiovox 6700 from Verizon. ( Mobile
> >5.0)
> >
> >Unfortunately, I have only been able to activesync the device once. I
have
> >followed the numerous suggestions from ms website to no avail.
> >
> >I have upgraded to activesync 4.1 which is the most common suggestion, no
> >change.
> >
> >I'm using Windows XP Prof.. I'm using a usb connection to the cradle. I
> >don't think this usb is getting recognized after initial sync. I don't
get
> >the hardware detected pop-up when I plug/unplug it.
> >
> >I really love this phone but for the life of me can't resolve this issue.
> >
> >Can anyone help?
>
> Are you plugging the device directly into the computer, or via a hub?

Generally, my laptop is plugged into a docking station and I use the usb
directly on the laptop.
It shows...
Generic USB Hub
Intel 8280 1DB/DBM USB 2.0 Enhanced controller ( 24Cd, 24c2,24c4, 24c7 )
USB Root Hub ( 1..4)
All say to be working correctly.

> When it's plugged in, does it show up in Device Manager (Control Panel
> -> System, Hardware tab, Device Manager button)? Do you get any error
> messages?
Are you using any firewall software?
As I'm on a local network at work, I diabled the firewall on my pc. I do
not see evidence of other firewalls.
Still could not sync. Should I look elsewhere for firewalls that might be
enabled on a server on the network?

I was able to sync once on 2/14. I noticed the following in windows update
log...
Querying software update catalog from
https://a248.e.akamai.net/v4.windows...etmanifest.asp
2006-02-17 14:04:30 19:04:30 Success IUENGINE Didn't find
matching driver for ACPI\IBM0071\4&61F3B4B&0

06-02-20 08:54:03 13:54:03 Success IUENGINE Determining machine
configuration
2006-02-20 08:54:03 13:54:03 Success IUENGINE Querying software
update catalog from http://xxxx(work)/autoupdate/getmanifest.asp
2006-02-20 08:54:09 13:54:09 Success IUENGINE Determining machine
configuration
2006-02-20 08:54:09 13:54:09 Error IUENGINE Querying software
update catalog from http://xxxx(work)/autoupdatedrivers/getmanifest.asp
(Error 0x80190194)

Can this be related?

>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

On Mon, 20 Feb 2006 09:49:36 -0500, "Barbara Henninger"
<> wrote:

>Generally, my laptop is plugged into a docking station and I use the usb
>directly on the laptop.
>It shows...
>Generic USB Hub
>Intel 8280 1DB/DBM USB 2.0 Enhanced controller ( 24Cd, 24c2,24c4, 24c7 )
>USB Root Hub ( 1..4)
>All say to be working correctly.

Can you try synchronizing with the laptop out of the docking station?

>> When it's plugged in, does it show up in Device Manager (Control Panel
>> -> System, Hardware tab, Device Manager button)? Do you get any error
>> messages?
>Are you using any firewall software?
>As I'm on a local network at work, I diabled the firewall on my pc. I do
>not see evidence of other firewalls.
>Still could not sync. Should I look elsewhere for firewalls that might be
>enabled on a server on the network?
>
>I was able to sync once on 2/14. I noticed the following in windows update
>log...
>Querying software update catalog from
>https://a248.e.akamai.net/v4.windows...etmanifest.asp
>2006-02-17 14:04:30 19:04:30 Success IUENGINE Didn't find
>matching driver for ACPI\IBM0071\4&61F3B4B&0
>
>06-02-20 08:54:03 13:54:03 Success IUENGINE Determining machine
>configuration
>2006-02-20 08:54:03 13:54:03 Success IUENGINE Querying software
>update catalog from http://xxxx(work)/autoupdate/getmanifest.asp
>2006-02-20 08:54:09 13:54:09 Success IUENGINE Determining machine
>configuration
>2006-02-20 08:54:09 13:54:09 Error IUENGINE Querying software
>update catalog from http://xxxx(work)/autoupdatedrivers/getmanifest.asp
>(Error 0x80190194)
>
>Can this be related?

Doesn't look like it - all it was doing was querying the hardware and
Windows Update to find applicable updates.

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

I tried again without the docking station. It says 'not connected' in
activesync.

I removed activesync and started over with 4.0 from disc and then upgrading
to 4.1. I see that it does update usb drivers on installation. I saw that
it recognized a mobile pc when I connected it the first time. Activesync
still shows not connected. I try to connect and ...

it shows usb available but 'your device was not detected' in activesync
window.

As a side note, my mouse works fine on either usb port.

Any other ideas?

Thanks for your patience.


"Rob Borek [MS MVP]" <> wrote in message
news:...
> On Mon, 20 Feb 2006 09:49:36 -0500, "Barbara Henninger"
> <> wrote:
>
> >Generally, my laptop is plugged into a docking station and I use the usb
> >directly on the laptop.
> >It shows...
> >Generic USB Hub
> >Intel 8280 1DB/DBM USB 2.0 Enhanced controller ( 24Cd, 24c2,24c4, 24c7 )
> >USB Root Hub ( 1..4)
> >All say to be working correctly.
>
> Can you try synchronizing with the laptop out of the docking station?
>
> >> When it's plugged in, does it show up in Device Manager (Control Panel
> >> -> System, Hardware tab, Device Manager button)? Do you get any error
> >> messages?
> >Are you using any firewall software?
> >As I'm on a local network at work, I diabled the firewall on my pc. I do
> >not see evidence of other firewalls.
> >Still could not sync. Should I look elsewhere for firewalls that might
be
> >enabled on a server on the network?
> >
> >I was able to sync once on 2/14. I noticed the following in windows
update
> >log...
> >Querying software update catalog from
>
>https://a248.e.akamai.net/v4.windows...umerdrivers/ge
tmanifest.asp
> >2006-02-17 14:04:30 19:04:30 Success IUENGINE Didn't find
> >matching driver for ACPI\IBM0071\4&61F3B4B&0
> >
> >06-02-20 08:54:03 13:54:03 Success IUENGINE Determining
machine
> >configuration
> >2006-02-20 08:54:03 13:54:03 Success IUENGINE Querying
software
> >update catalog from http://xxxx(work)/autoupdate/getmanifest.asp
> >2006-02-20 08:54:09 13:54:09 Success IUENGINE Determining
machine
> >configuration
> >2006-02-20 08:54:09 13:54:09 Error IUENGINE Querying
software
> >update catalog from http://xxxx(work)/autoupdatedrivers/getmanifest.asp
> >(Error 0x80190194)
> >
> >Can this be related?
>
> Doesn't look like it - all it was doing was querying the hardware and
> Windows Update to find applicable updates.
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

How did you determine that the PC detected you device?? The PnP sound
(doo-ding)?
Does a Windows mobile device appear in the Network adapters?

Do you see "02/21/2006 16:10:22.692 - USB RNDIS: Device Arrival
notification" in your wcescomm.log file in the %TEMP% dir?

What is the make and model of laptop?
--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.


"Barbara Henninger" <> wrote in message
news:...
>I tried again without the docking station. It says 'not connected' in
> activesync.
>
> I removed activesync and started over with 4.0 from disc and then
> upgrading
> to 4.1. I see that it does update usb drivers on installation. I saw
> that
> it recognized a mobile pc when I connected it the first time. Activesync
> still shows not connected. I try to connect and ...
>
> it shows usb available but 'your device was not detected' in activesync
> window.
>
> As a side note, my mouse works fine on either usb port.
>
> Any other ideas?
>
> Thanks for your patience.
>
>
> "Rob Borek [MS MVP]" <> wrote in message
> news:...
>> On Mon, 20 Feb 2006 09:49:36 -0500, "Barbara Henninger"
>> <> wrote:
>>
>> >Generally, my laptop is plugged into a docking station and I use the usb
>> >directly on the laptop.
>> >It shows...
>> >Generic USB Hub
>> >Intel 8280 1DB/DBM USB 2.0 Enhanced controller ( 24Cd, 24c2,24c4, 24c7 )
>> >USB Root Hub ( 1..4)
>> >All say to be working correctly.
>>
>> Can you try synchronizing with the laptop out of the docking station?
>>
>> >> When it's plugged in, does it show up in Device Manager (Control Panel
>> >> -> System, Hardware tab, Device Manager button)? Do you get any error
>> >> messages?
>> >Are you using any firewall software?
>> >As I'm on a local network at work, I diabled the firewall on my pc. I
>> >do
>> >not see evidence of other firewalls.
>> >Still could not sync. Should I look elsewhere for firewalls that might
> be
>> >enabled on a server on the network?
>> >
>> >I was able to sync once on 2/14. I noticed the following in windows
> update
>> >log...
>> >Querying software update catalog from
>>
>>https://a248.e.akamai.net/v4.windows...umerdrivers/ge
> tmanifest.asp
>> >2006-02-17 14:04:30 19:04:30 Success IUENGINE Didn't find
>> >matching driver for ACPI\IBM0071\4&61F3B4B&0
>> >
>> >06-02-20 08:54:03 13:54:03 Success IUENGINE Determining
> machine
>> >configuration
>> >2006-02-20 08:54:03 13:54:03 Success IUENGINE Querying
> software
>> >update catalog from http://xxxx(work)/autoupdate/getmanifest.asp
>> >2006-02-20 08:54:09 13:54:09 Success IUENGINE Determining
> machine
>> >configuration
>> >2006-02-20 08:54:09 13:54:09 Error IUENGINE Querying
> software
>> >update catalog from http://xxxx(work)/autoupdatedrivers/getmanifest.asp
>> >(Error 0x80190194)
>> >
>> >Can this be related?
>>
>> Doesn't look like it - all it was doing was querying the hardware and
>> Windows Update to find applicable updates.
>>
>> --
>> Rob Borek
>> Microsoft MVP - Mobile Devices
>> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
>> Please place all replies into the newsgroup so that others can benefit.
>
>

Follow-up below...thanks for the help. I've xxxx-ed out my src & dest
addresses for no real reason other than public display. I'll be happy to
e-mail those to you individually if you'd like. Also note that the first
log stamp is with activesync 4.0. Today is activesync 4.1 as recommended by
ms faq when it didn't sync.
Barb

"Carl Wolz [MSFT]" <> wrote in message
news:%...
> How did you determine that the PC detected you device?? The PnP sound
> (doo-ding)?
I saw the hardware detected/found icon in the right corner come up, then I
believe mobile pc recognized. It doesn't happen often so I didn't get the
specific text. I think if I unstall the usb and reinstall I can see it
again if you'd like.

> Does a Windows mobile device appear in the Network adapters?
>
Yes. It shows Windows Mobile-based Device #10
Details:
Driver Files c:\WINDOWS\System32\DRIVERS\mdismpx.sys & usb8023x.sys
File Version: 5.1.2600.1764 (xpsp 2.051020-1603)

> Do you see "02/21/2006 16:10:22.692 - USB RNDIS: Device Arrival
> notification" in your wcescomm.log file in the %TEMP% dir?
>
No. I see the below. I unplugged the usb and plugged it back in and didn't
see anything this morning.
02/21/2006 12:25:00.304 - Windows CE Services (4.1.0) Communication Logging.
02/21/2006 12:25:00.454 - IrUtil: IrDA socket cannot be created, error code
10093.
02/21/2006 12:25:00.665 - Windows CE Services Communication started.
02/21/2006 12:25:08.885 - Started desktop passthru TCP2UDP component
02/21/2006 12:25:08.885 - Connection: Prep for a new socket connection.
02/21/2006 12:25:09.006 - ComSerial: Open device <COM1>.
02/21/2006 12:25:09.869 - Serial: Starting device detection at 19200.
02/21/2006 12:25:09.869 - ComSerial: Change DTR to 1.
02/21/2006 16:03:07.385 - Serial: Starting device detection at 19200.
02/21/2006 16:03:07.385 - ComSerial: Change DTR to 1.
02/21/2006 16:58:13.522 - Desktop Locked.
02/21/2006 16:58:13.542 - ComSerial: Closed device..................
02/22/2006 08:41:42.286 - Desktop unlocked.
02/22/2006 08:41:42.666 - ComSerial: Open device <COM1>.
02/22/2006 08:41:42.666 - Serial: Starting device detection at 19200.
02/22/2006 08:41:42.666 - ComSerial: Change DTR to 1.

In WCESMgr.log
The one time it worked was 2/13/06
**** ActiveSync (4.0.4358 RETAIL) started, Cmd line: '/GetConnected'
02/13/2006 13:16:28.154 ERROR returned in function
CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
02/13/2006 13:18:11.594 **************** Logging Started ****************
02/13/2006 13:18:11.594 Process D:\Software\Microsoft ActiveSync\WCESMgr.exe
p(2092)
02/13/2006 13:18:11.594 ActiveSync second instance started, Cmd line:
'/onconnect'
02/13/2006 13:18:11.594 ActiveSync second instance exiting
02/13/2006 13:18:11.594 **************** Logging Stopped ****************
02/13/2006 13:18:12.986 Creating new partnership for device 0x0 (Pocket_PC,
PocketPC).
02/13/2006 13:18:18.083 p(2728) t(2884) TraceToFile -> ERROR in
CCSP::ParseNodes : hr = 0x80140507 - Devicecm.cpp(1584)
02/13/2006 13:18:18.083 Found PIM at
'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
02/13/2006 13:18:18.083 Found PIM at
'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
02/13/2006 13:18:18.083 p(2728) t(1800) TraceToFile -> ERROR in
CUserInfo::GetUserSettings : hr = 0x8007054b - userinfo.cpp(414)
02/13/2006 13:19:06.711 DTPT: Setting DTPT network to {src}
02/13/2006 13:19:06.711 DTPT: Incomming proxy server string: xxxxx:8080

02/13/2006 13:19:06.711 DTPT: Setup proxy to send to server. Src={xxx}
Dest={xxxx} Proxy=xxx Socks=xxxx:1080 HR=0x00000000
02/13/2006 13:19:06.711 DTPT: Send DTPT Network={src}. Result=0x00000000
02/13/2006 13:19:08.524 *** Http listener loaded
02/13/2006 13:19:08.524 Connected to device 0x13180574 (PocketPC,
WM_bhenning) [partner 0]
02/13/2006 13:19:08.524 **** Starting synchronization engine
02/13/2006 13:19:09.986 Remote object: 'Ink', SSPId: 0x00002710 [7 items]
02/13/2006 13:19:09.986 Remote object: 'Favorite', SSPId: 0x00002711 [26
items]
02/13/2006 13:19:09.986 Remote object: 'Media', SSPId: 0x00002712 [1 items]
02/13/2006 13:19:09.986 Remote object: 'File', SSPId: 0x00002713 [53 items]
02/13/2006 13:19:09.986 WARNING: Object type 'Mobile Application Link' is
not installed on the device
02/13/2006 13:19:29.563 Scanning desktop SSP for 'Ink'
02/13/2006 13:19:44.093 Done scanning 'Ink' [84 creates, 0 modifys, 0
deletes]
02/13/2006 13:19:44.093 Start remote log processing for 'Ink': [6 changes, 6
items]
02/13/2006 13:19:44.093 Done remote log processing for 'Ink'
02/13/2006 13:19:44.093 Lost global mapping, uCode: MC_NEW_DESKTOP
02/13/2006 13:19:55.879 Combine is chosen for Ink
02/13/2006 13:19:55.879 **** Synchronization engine started
02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> CeSyncStart - Ignored
because already syncing - DataSource.cpp(4686)
02/13/2006 13:22:17.296 Synchronizing 6 items
02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection reset by peer
(WSAECONNRESET : OK on disconnect)
02/13/2006 13:46:51.900 Failed to close '505DA' window on time
02/13/2006 13:46:56.857 ERROR: Killed thread Receive after 10 seconds!!!

02/13/2006 15:55:41.081 **************** Logging Started ****************
**** ActiveSync (4.1.4841 RETAIL) started, Cmd line: ''
02/21/2006 11:46:22.018 **** ActiveSync exiting
02/21/2006 11:46:22.018 **************** Logging Stopped ****************

> What is the make and model of laptop?
IBM ThinkPad IBM Model:R50-1831CU3
> --
Is it possible a process is no longer running that I can check?

> Carl Wolz [MSFT]
> This Posting is provided "AS IS" with no warranties, and confers no
rights.
>

I assume that if there is no connection there is no partnership.
PC/Activesync shows no partnership.
Mobile PC is in constant connecting state.

"Barbara Henninger" <> wrote in message
news:...
> Follow-up below...thanks for the help. I've xxxx-ed out my src & dest
> addresses for no real reason other than public display. I'll be happy to
> e-mail those to you individually if you'd like. Also note that the first
> log stamp is with activesync 4.0. Today is activesync 4.1 as recommended
by
> ms faq when it didn't sync.
> Barb
>
> "Carl Wolz [MSFT]" <> wrote in message
> news:%...
> > How did you determine that the PC detected you device?? The PnP sound
> > (doo-ding)?
> I saw the hardware detected/found icon in the right corner come up, then I
> believe mobile pc recognized. It doesn't happen often so I didn't get the
> specific text. I think if I unstall the usb and reinstall I can see it
> again if you'd like.
>
> > Does a Windows mobile device appear in the Network adapters?
> >
> Yes. It shows Windows Mobile-based Device #10
> Details:
> Driver Files c:\WINDOWS\System32\DRIVERS\mdismpx.sys & usb8023x.sys
> File Version: 5.1.2600.1764 (xpsp 2.051020-1603)
>
> > Do you see "02/21/2006 16:10:22.692 - USB RNDIS: Device Arrival
> > notification" in your wcescomm.log file in the %TEMP% dir?
> >
> No. I see the below. I unplugged the usb and plugged it back in and
didn't
> see anything this morning.
> 02/21/2006 12:25:00.304 - Windows CE Services (4.1.0) Communication
Logging.
> 02/21/2006 12:25:00.454 - IrUtil: IrDA socket cannot be created, error
code
> 10093.
> 02/21/2006 12:25:00.665 - Windows CE Services Communication started.
> 02/21/2006 12:25:08.885 - Started desktop passthru TCP2UDP component
> 02/21/2006 12:25:08.885 - Connection: Prep for a new socket connection.
> 02/21/2006 12:25:09.006 - ComSerial: Open device <COM1>.
> 02/21/2006 12:25:09.869 - Serial: Starting device detection at 19200.
> 02/21/2006 12:25:09.869 - ComSerial: Change DTR to 1.
> 02/21/2006 16:03:07.385 - Serial: Starting device detection at 19200.
> 02/21/2006 16:03:07.385 - ComSerial: Change DTR to 1.
> 02/21/2006 16:58:13.522 - Desktop Locked.
> 02/21/2006 16:58:13.542 - ComSerial: Closed device..................
> 02/22/2006 08:41:42.286 - Desktop unlocked.
> 02/22/2006 08:41:42.666 - ComSerial: Open device <COM1>.
> 02/22/2006 08:41:42.666 - Serial: Starting device detection at 19200.
> 02/22/2006 08:41:42.666 - ComSerial: Change DTR to 1.
>
> In WCESMgr.log
> The one time it worked was 2/13/06
> **** ActiveSync (4.0.4358 RETAIL) started, Cmd line: '/GetConnected'
> 02/13/2006 13:16:28.154 ERROR returned in function
> CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
> 02/13/2006 13:18:11.594 **************** Logging Started ****************
> 02/13/2006 13:18:11.594 Process D:\Software\Microsoft
ActiveSync\WCESMgr.exe
> p(2092)
> 02/13/2006 13:18:11.594 ActiveSync second instance started, Cmd line:
> '/onconnect'
> 02/13/2006 13:18:11.594 ActiveSync second instance exiting
> 02/13/2006 13:18:11.594 **************** Logging Stopped ****************
> 02/13/2006 13:18:12.986 Creating new partnership for device 0x0
(Pocket_PC,
> PocketPC).
> 02/13/2006 13:18:18.083 p(2728) t(2884) TraceToFile -> ERROR in
> CCSP::ParseNodes : hr = 0x80140507 - Devicecm.cpp(1584)
> 02/13/2006 13:18:18.083 Found PIM at
> 'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
> 02/13/2006 13:18:18.083 Found PIM at
> 'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
> 02/13/2006 13:18:18.083 p(2728) t(1800) TraceToFile -> ERROR in
> CUserInfo::GetUserSettings : hr = 0x8007054b - userinfo.cpp(414)
> 02/13/2006 13:19:06.711 DTPT: Setting DTPT network to {src}
> 02/13/2006 13:19:06.711 DTPT: Incomming proxy server string: xxxxx:8080
>
> 02/13/2006 13:19:06.711 DTPT: Setup proxy to send to server. Src={xxx}
> Dest={xxxx} Proxy=xxx Socks=xxxx:1080 HR=0x00000000
> 02/13/2006 13:19:06.711 DTPT: Send DTPT Network={src}. Result=0x00000000
> 02/13/2006 13:19:08.524 *** Http listener loaded
> 02/13/2006 13:19:08.524 Connected to device 0x13180574 (PocketPC,
> WM_bhenning) [partner 0]
> 02/13/2006 13:19:08.524 **** Starting synchronization engine
> 02/13/2006 13:19:09.986 Remote object: 'Ink', SSPId: 0x00002710 [7 items]
> 02/13/2006 13:19:09.986 Remote object: 'Favorite', SSPId: 0x00002711 [26
> items]
> 02/13/2006 13:19:09.986 Remote object: 'Media', SSPId: 0x00002712 [1
items]
> 02/13/2006 13:19:09.986 Remote object: 'File', SSPId: 0x00002713 [53
items]
> 02/13/2006 13:19:09.986 WARNING: Object type 'Mobile Application Link' is
> not installed on the device
> 02/13/2006 13:19:29.563 Scanning desktop SSP for 'Ink'
> 02/13/2006 13:19:44.093 Done scanning 'Ink' [84 creates, 0 modifys, 0
> deletes]
> 02/13/2006 13:19:44.093 Start remote log processing for 'Ink': [6 changes,
6
> items]
> 02/13/2006 13:19:44.093 Done remote log processing for 'Ink'
> 02/13/2006 13:19:44.093 Lost global mapping, uCode: MC_NEW_DESKTOP
> 02/13/2006 13:19:55.879 Combine is chosen for Ink
> 02/13/2006 13:19:55.879 **** Synchronization engine started
> 02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> CeSyncStart - Ignored
> because already syncing - DataSource.cpp(4686)
> 02/13/2006 13:22:17.296 Synchronizing 6 items
> 02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection reset by peer
> (WSAECONNRESET : OK on disconnect)
> 02/13/2006 13:46:51.900 Failed to close '505DA' window on time
> 02/13/2006 13:46:56.857 ERROR: Killed thread Receive after 10 seconds!!!
>
> 02/13/2006 15:55:41.081 **************** Logging Started ****************
> **** ActiveSync (4.1.4841 RETAIL) started, Cmd line: ''
> 02/21/2006 11:46:22.018 **** ActiveSync exiting
> 02/21/2006 11:46:22.018 **************** Logging Stopped ****************
>
> > What is the make and model of laptop?
> IBM ThinkPad IBM Model:R50-1831CU3
> > --
> Is it possible a process is no longer running that I can check?
>
> > Carl Wolz [MSFT]
> > This Posting is provided "AS IS" with no warranties, and confers no
> rights.
> >
>
>

Check to see that "DHCP Client" is running Control Panel->Administrative
Tools->Services. Check that the allow USB is checked on both the PC and
device.



Probably unrelated but, I'm seeing drivers for ActiveSync as 5.1.2600.2781
(xpsp.051020-1729). You may have to uninstall ActiveSync, reboot, re-install
ActiveSync 4.1 and reboot again, before plugging in your device.



>Is it possible a process is no longer running that I can check?

Wcescomm.exe is what sees that the device is plugged in. It usually shows up
as the gray icon in the taskbar.


--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.


"Barbara Henninger" <> wrote in message
news:...
> Follow-up below...thanks for the help. I've xxxx-ed out my src & dest
> addresses for no real reason other than public display. I'll be happy to
> e-mail those to you individually if you'd like. Also note that the first
> log stamp is with activesync 4.0. Today is activesync 4.1 as recommended
> by
> ms faq when it didn't sync.
> Barb
>
> "Carl Wolz [MSFT]" <> wrote in message
> news:%...
>> How did you determine that the PC detected you device?? The PnP sound
>> (doo-ding)?
> I saw the hardware detected/found icon in the right corner come up, then I
> believe mobile pc recognized. It doesn't happen often so I didn't get the
> specific text. I think if I unstall the usb and reinstall I can see it
> again if you'd like.
>
>> Does a Windows mobile device appear in the Network adapters?
>>
> Yes. It shows Windows Mobile-based Device #10
> Details:
> Driver Files c:\WINDOWS\System32\DRIVERS\mdismpx.sys & usb8023x.sys
> File Version: 5.1.2600.1764 (xpsp 2.051020-1603)
>
>> Do you see "02/21/2006 16:10:22.692 - USB RNDIS: Device Arrival
>> notification" in your wcescomm.log file in the %TEMP% dir?
>>
> No. I see the below. I unplugged the usb and plugged it back in and
> didn't
> see anything this morning.
> 02/21/2006 12:25:00.304 - Windows CE Services (4.1.0) Communication
> Logging.
> 02/21/2006 12:25:00.454 - IrUtil: IrDA socket cannot be created, error
> code
> 10093.
> 02/21/2006 12:25:00.665 - Windows CE Services Communication started.
> 02/21/2006 12:25:08.885 - Started desktop passthru TCP2UDP component
> 02/21/2006 12:25:08.885 - Connection: Prep for a new socket connection.
> 02/21/2006 12:25:09.006 - ComSerial: Open device <COM1>.
> 02/21/2006 12:25:09.869 - Serial: Starting device detection at 19200.
> 02/21/2006 12:25:09.869 - ComSerial: Change DTR to 1.
> 02/21/2006 16:03:07.385 - Serial: Starting device detection at 19200.
> 02/21/2006 16:03:07.385 - ComSerial: Change DTR to 1.
> 02/21/2006 16:58:13.522 - Desktop Locked.
> 02/21/2006 16:58:13.542 - ComSerial: Closed device..................
> 02/22/2006 08:41:42.286 - Desktop unlocked.
> 02/22/2006 08:41:42.666 - ComSerial: Open device <COM1>.
> 02/22/2006 08:41:42.666 - Serial: Starting device detection at 19200.
> 02/22/2006 08:41:42.666 - ComSerial: Change DTR to 1.
>
> In WCESMgr.log
> The one time it worked was 2/13/06
> **** ActiveSync (4.0.4358 RETAIL) started, Cmd line: '/GetConnected'
> 02/13/2006 13:16:28.154 ERROR returned in function
> CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
> 02/13/2006 13:18:11.594 **************** Logging Started ****************
> 02/13/2006 13:18:11.594 Process D:\Software\Microsoft
> ActiveSync\WCESMgr.exe
> p(2092)
> 02/13/2006 13:18:11.594 ActiveSync second instance started, Cmd line:
> '/onconnect'
> 02/13/2006 13:18:11.594 ActiveSync second instance exiting
> 02/13/2006 13:18:11.594 **************** Logging Stopped ****************
> 02/13/2006 13:18:12.986 Creating new partnership for device 0x0
> (Pocket_PC,
> PocketPC).
> 02/13/2006 13:18:18.083 p(2728) t(2884) TraceToFile -> ERROR in
> CCSP::ParseNodes : hr = 0x80140507 - Devicecm.cpp(1584)
> 02/13/2006 13:18:18.083 Found PIM at
> 'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
> 02/13/2006 13:18:18.083 Found PIM at
> 'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
> 02/13/2006 13:18:18.083 p(2728) t(1800) TraceToFile -> ERROR in
> CUserInfo::GetUserSettings : hr = 0x8007054b - userinfo.cpp(414)
> 02/13/2006 13:19:06.711 DTPT: Setting DTPT network to {src}
> 02/13/2006 13:19:06.711 DTPT: Incomming proxy server string: xxxxx:8080
>
> 02/13/2006 13:19:06.711 DTPT: Setup proxy to send to server. Src={xxx}
> Dest={xxxx} Proxy=xxx Socks=xxxx:1080 HR=0x00000000
> 02/13/2006 13:19:06.711 DTPT: Send DTPT Network={src}. Result=0x00000000
> 02/13/2006 13:19:08.524 *** Http listener loaded
> 02/13/2006 13:19:08.524 Connected to device 0x13180574 (PocketPC,
> WM_bhenning) [partner 0]
> 02/13/2006 13:19:08.524 **** Starting synchronization engine
> 02/13/2006 13:19:09.986 Remote object: 'Ink', SSPId: 0x00002710 [7 items]
> 02/13/2006 13:19:09.986 Remote object: 'Favorite', SSPId: 0x00002711 [26
> items]
> 02/13/2006 13:19:09.986 Remote object: 'Media', SSPId: 0x00002712 [1
> items]
> 02/13/2006 13:19:09.986 Remote object: 'File', SSPId: 0x00002713 [53
> items]
> 02/13/2006 13:19:09.986 WARNING: Object type 'Mobile Application Link' is
> not installed on the device
> 02/13/2006 13:19:29.563 Scanning desktop SSP for 'Ink'
> 02/13/2006 13:19:44.093 Done scanning 'Ink' [84 creates, 0 modifys, 0
> deletes]
> 02/13/2006 13:19:44.093 Start remote log processing for 'Ink': [6 changes,
> 6
> items]
> 02/13/2006 13:19:44.093 Done remote log processing for 'Ink'
> 02/13/2006 13:19:44.093 Lost global mapping, uCode: MC_NEW_DESKTOP
> 02/13/2006 13:19:55.879 Combine is chosen for Ink
> 02/13/2006 13:19:55.879 **** Synchronization engine started
> 02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> CeSyncStart - Ignored
> because already syncing - DataSource.cpp(4686)
> 02/13/2006 13:22:17.296 Synchronizing 6 items
> 02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection reset by peer
> (WSAECONNRESET : OK on disconnect)
> 02/13/2006 13:46:51.900 Failed to close '505DA' window on time
> 02/13/2006 13:46:56.857 ERROR: Killed thread Receive after 10 seconds!!!
>
> 02/13/2006 15:55:41.081 **************** Logging Started ****************
> **** ActiveSync (4.1.4841 RETAIL) started, Cmd line: ''
> 02/21/2006 11:46:22.018 **** ActiveSync exiting
> 02/21/2006 11:46:22.018 **************** Logging Stopped ****************
>
>> What is the make and model of laptop?
> IBM ThinkPad IBM Model:R50-1831CU3
>> --
> Is it possible a process is no longer running that I can check?
>
>> Carl Wolz [MSFT]
>> This Posting is provided "AS IS" with no warranties, and confers no
> rights.
>>
>
>

I too am getting close to returning this phone. My main purpose of this
phone was to have my palm ( calendar sync ) and phone together. This phone
had wifi which was a bonus. Anywho, I'll keep trying until my 30 day return
is up...Barb

Anything else to check? Registry entries? log files? processes running?

"Carl Wolz [MSFT]" <> wrote in message
news:O2lQ8$...
> Check to see that "DHCP Client" is running Control Panel->Administrative
> Tools->Services. Check that the allow USB is checked on both the PC and
> device.
>
Yes.
Allow USB is on PC.
When cradled use 'USB on mobile pc.

>
>
> Probably unrelated but, I'm seeing drivers for ActiveSync as 5.1.2600.2781
> (xpsp.051020-1729). You may have to uninstall ActiveSync, reboot,
re-install
> ActiveSync 4.1 and reboot again, before plugging in your device.
>
>
Don't you think that refers to just the driver? This was from the network
adapter driver details when the device is cradled.
The Active sync Version on the pc is 4.1.0 ( Build 4841)

I have unstalled ActiveSync, rebooted, and rebooted again before plugging in
the device. This is when I get the usb mobile device found in the plug and
play icon. I will try again to make sure that I had the correct sequence.
>
> >Is it possible a process is no longer running that I can check?
>
> Wcescomm.exe is what sees that the device is plugged in. It usually shows
up
> as the gray icon in the taskbar.
It is there.
>
Doesn't the log below tell anythiing? What about the Connection Reset by
Peer, killed thread...This was the first and only time it worked.
> > 02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> CeSyncStart - Ignored
> > because already syncing - DataSource.cpp(4686)
> > 02/13/2006 13:22:17.296 Synchronizing 6 items
> > 02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection reset by peer
> > (WSAECONNRESET : OK on disconnect)
> > 02/13/2006 13:46:51.900 Failed to close '505DA' window on time
> > 02/13/2006 13:46:56.857 ERROR: Killed thread Receive after 10 seconds!!!
>
> --
> Carl Wolz [MSFT]
> This Posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
> "Barbara Henninger" <> wrote in message
> news:...
> > Follow-up below...thanks for the help. I've xxxx-ed out my src & dest
> > addresses for no real reason other than public display. I'll be happy
to
> > e-mail those to you individually if you'd like. Also note that the
first
> > log stamp is with activesync 4.0. Today is activesync 4.1 as
recommended
> > by
> > ms faq when it didn't sync.
> > Barb
> >
> > "Carl Wolz [MSFT]" <> wrote in message
> > news:%...
> >> How did you determine that the PC detected you device?? The PnP sound
> >> (doo-ding)?
> > I saw the hardware detected/found icon in the right corner come up, then
I
> > believe mobile pc recognized. It doesn't happen often so I didn't get
the
> > specific text. I think if I unstall the usb and reinstall I can see it
> > again if you'd like.
> >
> >> Does a Windows mobile device appear in the Network adapters?
> >>
> > Yes. It shows Windows Mobile-based Device #10
> > Details:
> > Driver Files c:\WINDOWS\System32\DRIVERS\mdismpx.sys & usb8023x.sys
> > File Version: 5.1.2600.1764 (xpsp 2.051020-1603)
> >
> >> Do you see "02/21/2006 16:10:22.692 - USB RNDIS: Device Arrival
> >> notification" in your wcescomm.log file in the %TEMP% dir?
> >>
> > No. I see the below. I unplugged the usb and plugged it back in and
> > didn't
> > see anything this morning.
> > 02/21/2006 12:25:00.304 - Windows CE Services (4.1.0) Communication
> > Logging.
> > 02/21/2006 12:25:00.454 - IrUtil: IrDA socket cannot be created, error
> > code
> > 10093.
> > 02/21/2006 12:25:00.665 - Windows CE Services Communication started.
> > 02/21/2006 12:25:08.885 - Started desktop passthru TCP2UDP component
> > 02/21/2006 12:25:08.885 - Connection: Prep for a new socket connection.
> > 02/21/2006 12:25:09.006 - ComSerial: Open device <COM1>.
> > 02/21/2006 12:25:09.869 - Serial: Starting device detection at 19200.
> > 02/21/2006 12:25:09.869 - ComSerial: Change DTR to 1.
> > 02/21/2006 16:03:07.385 - Serial: Starting device detection at 19200.
> > 02/21/2006 16:03:07.385 - ComSerial: Change DTR to 1.
> > 02/21/2006 16:58:13.522 - Desktop Locked.
> > 02/21/2006 16:58:13.542 - ComSerial: Closed device..................
> > 02/22/2006 08:41:42.286 - Desktop unlocked.
> > 02/22/2006 08:41:42.666 - ComSerial: Open device <COM1>.
> > 02/22/2006 08:41:42.666 - Serial: Starting device detection at 19200.
> > 02/22/2006 08:41:42.666 - ComSerial: Change DTR to 1.
> >
> > In WCESMgr.log
> > The one time it worked was 2/13/06
> > **** ActiveSync (4.0.4358 RETAIL) started, Cmd line: '/GetConnected'
> > 02/13/2006 13:16:28.154 ERROR returned in function
> > CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
> > 02/13/2006 13:18:11.594 **************** Logging Started
****************
> > 02/13/2006 13:18:11.594 Process D:\Software\Microsoft
> > ActiveSync\WCESMgr.exe
> > p(2092)
> > 02/13/2006 13:18:11.594 ActiveSync second instance started, Cmd line:
> > '/onconnect'
> > 02/13/2006 13:18:11.594 ActiveSync second instance exiting
> > 02/13/2006 13:18:11.594 **************** Logging Stopped
****************
> > 02/13/2006 13:18:12.986 Creating new partnership for device 0x0
> > (Pocket_PC,
> > PocketPC).
> > 02/13/2006 13:18:18.083 p(2728) t(2884) TraceToFile -> ERROR in
> > CCSP::ParseNodes : hr = 0x80140507 - Devicecm.cpp(1584)
> > 02/13/2006 13:18:18.083 Found PIM at
> > 'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
> > 02/13/2006 13:18:18.083 Found PIM at
> > 'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
> > 02/13/2006 13:18:18.083 p(2728) t(1800) TraceToFile -> ERROR in
> > CUserInfo::GetUserSettings : hr = 0x8007054b - userinfo.cpp(414)
> > 02/13/2006 13:19:06.711 DTPT: Setting DTPT network to {src}
> > 02/13/2006 13:19:06.711 DTPT: Incomming proxy server string: xxxxx:8080
> >
> > 02/13/2006 13:19:06.711 DTPT: Setup proxy to send to server. Src={xxx}
> > Dest={xxxx} Proxy=xxx Socks=xxxx:1080 HR=0x00000000
> > 02/13/2006 13:19:06.711 DTPT: Send DTPT Network={src}.
Result=0x00000000
> > 02/13/2006 13:19:08.524 *** Http listener loaded
> > 02/13/2006 13:19:08.524 Connected to device 0x13180574 (PocketPC,
> > WM_bhenning) [partner 0]
> > 02/13/2006 13:19:08.524 **** Starting synchronization engine
> > 02/13/2006 13:19:09.986 Remote object: 'Ink', SSPId: 0x00002710 [7
items]
> > 02/13/2006 13:19:09.986 Remote object: 'Favorite', SSPId: 0x00002711 [26
> > items]
> > 02/13/2006 13:19:09.986 Remote object: 'Media', SSPId: 0x00002712 [1
> > items]
> > 02/13/2006 13:19:09.986 Remote object: 'File', SSPId: 0x00002713 [53
> > items]
> > 02/13/2006 13:19:09.986 WARNING: Object type 'Mobile Application Link'
is
> > not installed on the device
> > 02/13/2006 13:19:29.563 Scanning desktop SSP for 'Ink'
> > 02/13/2006 13:19:44.093 Done scanning 'Ink' [84 creates, 0 modifys, 0
> > deletes]
> > 02/13/2006 13:19:44.093 Start remote log processing for 'Ink': [6
changes,
> > 6
> > items]
> > 02/13/2006 13:19:44.093 Done remote log processing for 'Ink'
> > 02/13/2006 13:19:44.093 Lost global mapping, uCode: MC_NEW_DESKTOP
> > 02/13/2006 13:19:55.879 Combine is chosen for Ink
> > 02/13/2006 13:19:55.879 **** Synchronization engine started
> > 02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> CeSyncStart - Ignored
> > because already syncing - DataSource.cpp(4686)
> > 02/13/2006 13:22:17.296 Synchronizing 6 items
> > 02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection reset by peer
> > (WSAECONNRESET : OK on disconnect)
> > 02/13/2006 13:46:51.900 Failed to close '505DA' window on time
> > 02/13/2006 13:46:56.857 ERROR: Killed thread Receive after 10 seconds!!!
> >
> > 02/13/2006 15:55:41.081 **************** Logging Started
****************
> > **** ActiveSync (4.1.4841 RETAIL) started, Cmd line: ''
> > 02/21/2006 11:46:22.018 **** ActiveSync exiting
> > 02/21/2006 11:46:22.018 **************** Logging Stopped
****************
> >
> >> What is the make and model of laptop?
> > IBM ThinkPad IBM Model:R50-1831CU3
> >> --
> > Is it possible a process is no longer running that I can check?
> >
> >> Carl Wolz [MSFT]
> >> This Posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >>
> >
> >
>
>