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NAV block's scripting access to outlook. This is a common vehicle for
viruses to spam your contact list. This interface is also used by ActiveSync to access your outlook data for sync. Reinstalling Outlook will restore the regestery keys changed by NAV. There is a manual way of doing this. Lets first look to see if this is the issue. In your %TEMP% dir (just type %TEMP% in your explorer window), there should be three files related to ActiveSync. I would look at the wcesmgr.log to see if there is any error messages in it (a virus error would look like "COomSession:  oInitOOMSession: hr = 0x80004005 - OomSession.cpp") -- Carl Wolz [MSFT] This Posting is provided "AS IS" with no warranties, and confers no rights. "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com> wrote in message news:... > The Norton anti-virus has previously been found to interfere with AS > because it's monitoring network traffic, which is what the USB traffic > with the device and AS looks like now. I'm not sure if 'disabling' it was > enough, but uninstalling it should be ;-) > > Paul T. > > "-Dave H-" <> wrote in message > news: oups.com... >> Carl, >> >> >> >> I read many of your articles and have determined that you are the man >> with the answers. I was able to successfully sync at work and the work >> PC uses Windows 2000. Here at home I have a new Dell Machine with >> Windows XP and it connects and the green activesync icon turns and >> turns but no data is ever exchanged. I have tried upgrading to >> Activesync 4.1, turning off the Windows firewall and my Norton >> Utilities with Antivirus (No Norton Firewall). Any ideas? >> >> >> >> Respectfully, >> >> >> >> Dave >> >> 619-857-7926 >> >> Carl Wolz [MSFT] wrote: >>> Yes, I would believe it. I was going to tell you in your previous post, >>> but >>> you managed to turn it back on. >>> >>> >>> >>> Normally the IP is selected by default. There is an application your >>> work PC >>> who is turning it off. Perhaps a VPN client. >>> >>> >>> -- >>> Carl Wolz [MSFT] >>> This Posting is provided "AS IS" with no warranties, and confers no >>> rights. >>> >>> >>> "Barbara Henninger" <> wrote in message >>> news:eCKbAE%... >>> > What would you say if I told you it worked by: >>> > - going to Network connections/Local Area Connection (17) ( the mobile >>> > device ) >>> > - clicked properties and turned on ip >>> > >>> > It seems to work. I've unplugged the device and plugged it back in >>> > and it >>> > syncs! >>> > I can also now ping 169.254.2.2. >>> > >>> > I didn't have to turn on ip at home. Is this something that is >>> > generally >>> > done automatically when plugging the device in? >>> > >>> > Woo hoo! >>> > >>> > Barb >>> > >>> > "Carl Wolz [MSFT]" <> wrote in message >>> > news:... >>> >> Super, now let's take a look at your work PC. >>> >> >>> >> >>> >> >>> >> There are essentiality three layers >>> >> >>> >> a.. Driver >>> >> b.. Network (TCP) >>> >> c.. Application. >>> >> >>> >> >>> >> The first one is the familiar one. When you plug in a PnP USB device >>> >> you >>> >> hear the familiar doo-ding noise. If there is an error, you get a >>> >> dialog >>> > in >>> >> the task bar or an exclamation in the device manager. If you are not >>> > getting >>> >> any errors at this part, let's proceed to the next layer. >>> >> >>> >> >>> >> >>> >> Once the drivers are loaded a new network interface now appears. >>> >> >>> >> Inside a command window, type "ipconfig". It will reveal a network >>> >> card >>> > with >>> >> an IP address of 169.254.2.2. Now the device should be reachable. >>> >> Type >>> > "ping >>> >> 169.254.2.1", the device should respond with "Reply from 169.254.2.1: >>> >> bytes=32 time=2ms TTL=128". >>> >> >>> >> >>> >> >>> >> If you can't get this far, we will then take a look at what could >>> >> have >>> > went >>> >> wrong. >>> >> >>> >> >>> >> -- >>> >> Carl Wolz [MSFT] >>> >> This Posting is provided "AS IS" with no warranties, and confers no >>> > rights. >>> >> >>> >> >>> >> "Barbara Henninger" <> wrote in message >>> >> news:%... >>> >> > from a thread above... >>> >> > I shut off the ms windows firewall. I see no other applications >>> >> > that >>> > are >>> >> > on >>> >> > my computer running a firewall. Is there a way I can look for >>> >> > firewalls >>> >> > that may be on a work server? This could just be my ignorance of >>> >> > where >>> > to >>> >> > look. >>> >> > >>> >> > Here is some good news. I have successfully albeit at 4am loaded >>> >> > activesync >>> >> > 4.1 on my dell pc at home and it works!!! >>> >> > >>> >> > Interesting note, the activesync 4.1 on my pc at work looks very >>> >> > different. >>> >> > What I mean is the only menu option that I could change other than >>> >> > Help >>> >> > was >>> >> > File/Connection Settings. I couldn't access anything under Tools >>> >> > at >>> >> > all >>> >> > for >>> >> > example. With the work pc, I loaded activesync 4.0 with the >>> >> > Verizon cd >>> > as >>> >> > well as MS outlook 2002 I believe. I'm not sure why the cd had >>> >> > outlook >>> >> > 2002. >>> >> > It worked once, so I then went to the ms website and did as >>> >> > suggested >>> >> > upgrading to 4.1. I have uninstalled on the work pc, deleted the >>> >> > remaining >>> >> > activesync directory and re-installed. Started with 4.1 directly. >>> >> > Does >>> >> > the >>> >> > activesync menu only become fully accessible when connected? Is >>> >> > there >>> > an >>> >> > easy way to search for firewalls that might be running on my >>> >> > system? I >>> >> > don't see any of the particular firewalls mentioned on the ms >>> >> > website. >>> > I >>> >> > did shut off the ms system firewall. >>> >> > >>> >> > Thanks for the help. I'm at least delighted it is working on my >>> >> > laptop >>> > at >>> >> > home. BTW, the Windows Firewall is on at home. >>> >> > >>> >> > Barb >>> >> > >>> >> > >>> >> > "Carl Wolz [MSFT]" <> wrote in message >>> >> > news:u2Dfy$... >>> >> >>> Does the ActiveSync work for anyone on a Verizon or Sprint 6700 >>> >> >>> phone >>> >> >>> with mobile 5.0? >>> >> >> >>> >> >> I have a GSM version, which works. >>> >> >> >>> >> >> >>> >> >> >>> >> >>> Does the Palm Treo700 work with Activesync? >>> >> >> >>> >> >> My Treo700 also works. >>> >> >> >>> >> >> >>> >> >> >>> >> >> Do you experience the same behavior if you connect the device >>> >> >> directly >>> >> >> into the laptop as compared to the docking station? >>> >> >> >>> >> >> >>> >> >> >>> >> >> Is there a Powered USB hub handy? Some laptops USB ports don't >>> >> >> have >>> >> >> enough power for these devices. Try plugging in the HUB into the >>> >> >> laptop >>> >> >> and the device in to the hub. >>> >> >> >>> >> >> >>> >> >> >>> >> >> -- >>> >> >> Carl Wolz [MSFT] >>> >> >> This Posting is provided "AS IS" with no warranties, and confers >>> >> >> no >>> >> >> rights. >>> >> >> >>> >> >> >>> >> >> "Barbara Henninger" <> wrote in >>> >> >> message >>> >> >> news:%... >>> >> >>> Again, I have uninstalled activesync, reboot, re-installed >>> >> >>> activesync >>> >> >>> 4.1 - >>> >> >>> reboot and plugged in. >>> >> >>> >>> >> >>> Nothing. >>> >> >>> >>> >> >>> Does the ActiveSync work for anyone on a Verizon or Sprint 6700 >>> >> >>> phone >>> >> >>> with >>> >> >>> mobile 5.0? >>> >> >>> Verizon CD comes with Microsoft Office 2002. I don't see that in >>> >> >>> the >>> >> >>> readme >>> >> >>> file as supported with Activesynch 4.1. Could that be the issue? >>> >> >>> >>> >> >>> Does the Palm Treo700 work with Activesync? >>> >> >>> >>> >> >>> Does Chapura write software for mobile 5.0 to sync with outlook? >>> > Pardon >>> >> >>> the >>> >> >>> question to this group but I'm running out of options. >>> >> >>> >>> >> >>>> Anything else to check? Registry entries? log files? >>> >> >>>> processes >>> >> >>>> running? >>> >> >>>> >>> >> >>>> "Carl Wolz [MSFT]" <> wrote in message >>> >> >>>> news:O2lQ8$... >>> >> >>>> > Check to see that "DHCP Client" is running Control >>> >> >>>> > Panel->Administrative >>> >> >>>> > Tools->Services. Check that the allow USB is checked on both >>> >> >>>> > the >>> >> >>>> > PC >>> >> >>>> > and >>> >> >>>> > device. >>> >> >>>> > >>> >> >>>> Yes. >>> >> >>>> Allow USB is on PC. >>> >> >>>> When cradled use 'USB on mobile pc. >>> >> >>>> >>> >> >>>> > >>> >> >>>> > >>> >> >>>> > Probably unrelated but, I'm seeing drivers for ActiveSync as >>> >> >>> 5.1.2600.2781 >>> >> >>>> > (xpsp.051020-1729). You may have to uninstall ActiveSync, >>> >> >>>> > reboot, >>> >> >>>> re-install >>> >> >>>> > ActiveSync 4.1 and reboot again, before plugging in your >>> >> >>>> > device. >>> >> >>>> > >>> >> >>>> > >>> >> >>>> Don't you think that refers to just the driver? This was from >>> >> >>>> the >>> >> >>>> network >>> >> >>>> adapter driver details when the device is cradled. >>> >> >>>> The Active sync Version on the pc is 4.1.0 ( Build 4841) >>> >> >>>> >>> >> >>>> I have unstalled ActiveSync, rebooted, and rebooted again before >>> >> >>>> plugging >>> >> >>> in >>> >> >>>> the device. This is when I get the usb mobile device found in >>> >> >>>> the >>> > plug >>> >> >>> and >>> >> >>>> play icon. I will try again to make sure that I had the correct >>> >> >>>> sequence. >>> >> >>>> > >>> >> >>>> > >Is it possible a process is no longer running that I can >>> >> >>>> > >check? >>> >> >>>> > >>> >> >>>> > Wcescomm.exe is what sees that the device is plugged in. It >>> >> >>>> > usually >>> >> >>> shows >>> >> >>>> up >>> >> >>>> > as the gray icon in the taskbar. >>> >> >>>> It is there. >>> >> >>>> > >>> >> >>>> Doesn't the log below tell anythiing? What about the Connection >>> > Reset >>> >> >>>> by >>> >> >>>> Peer, killed thread...This was the first and only time it >>> >> >>>> worked. >>> >> >>>> > > 02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> >>> >> >>>> > > CeSyncStart - >>> >> >>> Ignored >>> >> >>>> > > because already syncing - DataSource.cpp(4686) >>> >> >>>> > > 02/13/2006 13:22:17.296 Synchronizing 6 items >>> >> >>>> > > 02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection >>> >> >>>> > > reset by >>> >> >>>> > > peer >>> >> >>>> > > (WSAECONNRESET : OK on disconnect) >>> >> >>>> > > 02/13/2006 13:46:51.900 Failed to close '505DA' window on >>> >> >>>> > > time >>> >> >>>> > > 02/13/2006 13:46:56.857 ERROR: Killed thread Receive after >>> >> >>>> > > 10 >>> >> >>> seconds!!! >>> >> >>>> > >>> >> >>>> > -- >>> >> >>>> > Carl Wolz [MSFT] >>> >> >>>> > This Posting is provided "AS IS" with no warranties, and >>> >> >>>> > confers >>> >> >>>> > no >>> >> >>>> rights. >>> >> >>>> > >>> >> >>>> > >>> >> >>>> > "Barbara Henninger" <> wrote in >>> > message >>> >> >>>> > news:... >>> >> >>>> > > Follow-up below...thanks for the help. I've xxxx-ed out my >>> >> >>>> > > src >>> >> >>>> > > & >>> >> >>>> > > dest >>> >> >>>> > > addresses for no real reason other than public display. >>> >> >>>> > > I'll be >>> >> >>>> > > happy >>> >> >>>> to >>> >> >>>> > > e-mail those to you individually if you'd like. Also note >>> >> >>>> > > that >>> > the >>> >> >>>> first >>> >> >>>> > > log stamp is with activesync 4.0. Today is activesync 4.1 >>> >> >>>> > > as >>> >> >>>> recommended >>> >> >>>> > > by >>> >> >>>> > > ms faq when it didn't sync. >>> >> >>>> > > Barb >>> >> >>>> > > >>> >> >>>> > > "Carl Wolz [MSFT]" <> wrote in >>> >> >>>> > > message >>> >> >>>> > > news:%... >>> >> >>>> > >> How did you determine that the PC detected you device?? The >>> >> >>>> > >> PnP >>> >> >>>> > >> sound >>> >> >>>> > >> (doo-ding)? >>> >> >>>> > > I saw the hardware detected/found icon in the right corner >>> >> >>>> > > come >>> > up, >>> >> >>> then >>> >> >>>> I >>> >> >>>> > > believe mobile pc recognized. It doesn't happen often so I >>> >> >>>> > > didn't >>> >> >>>> > > get >>> >> >>>> the >>> >> >>>> > > specific text. I think if I unstall the usb and reinstall I >>> >> >>>> > > can >>> >> >>>> > > see >>> >> >>> it >>> >> >>>> > > again if you'd like. >>> >> >>>> > > >>> >> >>>> > >> Does a Windows mobile device appear in the Network >>> >> >>>> > >> adapters? >>> >> >>>> > >> >>> >> >>>> > > Yes. It shows Windows Mobile-based Device #10 >>> >> >>>> > > Details: >>> >> >>>> > > Driver Files c:\WINDOWS\System32\DRIVERS\mdismpx.sys & >>> > usb8023x.sys >>> >> >>>> > > File Version: 5.1.2600.1764 (xpsp 2.051020-1603) >>> >> >>>> > > >>> >> >>>> > >> Do you see "02/21/2006 16:10:22.692 - USB RNDIS: Device >>> >> >>>> > >> Arrival >>> >> >>>> > >> notification" in your wcescomm.log file in the %TEMP% dir? >>> >> >>>> > >> >>> >> >>>> > > No. I see the below. I unplugged the usb and plugged it >>> >> >>>> > > back >>> >> >>>> > > in >>> >> >>>> > > and >>> >> >>>> > > didn't >>> >> >>>> > > see anything this morning. >>> >> >>>> > > 02/21/2006 12:25:00.304 - Windows CE Services (4.1.0) >>> > Communication >>> >> >>>> > > Logging. >>> >> >>>> > > 02/21/2006 12:25:00.454 - IrUtil: IrDA socket cannot be >>> >> >>>> > > created, >>> >> >>>> > > error >>> >> >>>> > > code >>> >> >>>> > > 10093. >>> >> >>>> > > 02/21/2006 12:25:00.665 - Windows CE Services Communication >>> >> >>>> > > started. >>> >> >>>> > > 02/21/2006 12:25:08.885 - Started desktop passthru TCP2UDP >>> >> >>>> > > component >>> >> >>>> > > 02/21/2006 12:25:08.885 - Connection: Prep for a new socket >>> >> >>> connection. >>> >> >>>> > > 02/21/2006 12:25:09.006 - ComSerial: Open device <COM1>. >>> >> >>>> > > 02/21/2006 12:25:09.869 - Serial: Starting device detection >>> >> >>>> > > at >>> >> >>>> > > 19200. >>> >> >>>> > > 02/21/2006 12:25:09.869 - ComSerial: Change DTR to 1. >>> >> >>>> > > 02/21/2006 16:03:07.385 - Serial: Starting device detection >>> >> >>>> > > at >>> >> >>>> > > 19200. >>> >> >>>> > > 02/21/2006 16:03:07.385 - ComSerial: Change DTR to 1. >>> >> >>>> > > 02/21/2006 16:58:13.522 - Desktop Locked. >>> >> >>>> > > 02/21/2006 16:58:13.542 - ComSerial: Closed >>> >> >>>> > > device.................. >>> >> >>>> > > 02/22/2006 08:41:42.286 - Desktop unlocked. >>> >> >>>> > > 02/22/2006 08:41:42.666 - ComSerial: Open device <COM1>. >>> >> >>>> > > 02/22/2006 08:41:42.666 - Serial: Starting device detection >>> >> >>>> > > at >>> >> >>>> > > 19200. >>> >> >>>> > > 02/22/2006 08:41:42.666 - ComSerial: Change DTR to 1. >>> >> >>>> > > >>> >> >>>> > > In WCESMgr.log >>> >> >>>> > > The one time it worked was 2/13/06 >>> >> >>>> > > **** ActiveSync (4.0.4358 RETAIL) started, Cmd line: >>> >> >>>> > > '/GetConnected' >>> >> >>>> > > 02/13/2006 13:16:28.154 ERROR returned in function >>> >> >>>> > > CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002 >>> >> >>>> > > 02/13/2006 13:18:11.594 **************** Logging Started >>> >> >>>> **************** >>> >> >>>> > > 02/13/2006 13:18:11.594 Process D:\Software\Microsoft >>> >> >>>> > > ActiveSync\WCESMgr.exe >>> >> >>>> > > p(2092) >>> >> >>>> > > 02/13/2006 13:18:11.594 ActiveSync second instance started, >>> >> >>>> > > Cmd >>> >> >>>> > > line: >>> >> >>>> > > '/onconnect' >>> >> >>>> > > 02/13/2006 13:18:11.594 ActiveSync second instance exiting >>> >> >>>> > > 02/13/2006 13:18:11.594 **************** Logging Stopped >>> >> >>>> **************** >>> >> >>>> > > 02/13/2006 13:18:12.986 Creating new partnership for device >>> >> >>>> > > 0x0 >>> >> >>>> > > (Pocket_PC, >>> >> >>>> > > PocketPC). >>> >> >>>> > > 02/13/2006 13:18:18.083 p(2728) t(2884) TraceToFile -> ERROR >>> >> >>>> > > in >>> >> >>>> > > CCSP::ParseNodes : hr = 0x80140507 - Devicecm.cpp(1584) >>> >> >>>> > > 02/13/2006 13:18:18.083 Found PIM at >>> >> >>>> > > 'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE' >>> >> >>>> > > 02/13/2006 13:18:18.083 Found PIM at >>> >> >>>> > > 'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE' >>> >> >>>> > > 02/13/2006 13:18:18.083 p(2728) t(1800) TraceToFile -> ERROR >>> >> >>>> > > in >>> >> >>>> > > CUserInfo::GetUserSettings : hr = 0x8007054b - >>> >> >>>> > > userinfo.cpp(414) >>> >> >>>> > > 02/13/2006 13:19:06.711 DTPT: Setting DTPT network to {src} >>> >> >>>> > > 02/13/2006 13:19:06.711 DTPT: Incomming proxy server >>> >> >>>> > > string: >>> >> >>> xxxxx:8080 >>> >> >>>> > > >>> >> >>>> > > 02/13/2006 13:19:06.711 DTPT: Setup proxy to send to >>> >> >>>> > > server. >>> >> >>> Src={xxx} >>> >> >>>> > > Dest={xxxx} Proxy=xxx Socks=xxxx:1080 HR=0x00000000 >>> >> >>>> > > 02/13/2006 13:19:06.711 DTPT: Send DTPT Network={src}. >>> >> >>>> Result=0x00000000 >>> >> >>>> > > 02/13/2006 13:19:08.524 *** Http listener loaded >>> >> >>>> > > 02/13/2006 13:19:08.524 Connected to device 0x13180574 >>> >> >>>> > > (PocketPC, >>> >> >>>> > > WM_bhenning) [partner 0] >>> >> >>>> > > 02/13/2006 13:19:08.524 **** Starting synchronization engine >>> >> >>>> > > 02/13/2006 13:19:09.986 Remote object: 'Ink', SSPId: >>> >> >>>> > > 0x00002710 >>> > [7 >>> >> >>>> items] >>> >> >>>> > > 02/13/2006 13:19:09.986 Remote object: 'Favorite', SSPId: >>> >> >>>> > > 0x00002711 >>> >> >>> [26 >>> >> >>>> > > items] >>> >> >>>> > > 02/13/2006 13:19:09.986 Remote object: 'Media', SSPId: >>> >> >>>> > > 0x00002712 >>> >> >>>> > > [1 >>> >> >>>> > > items] >>> >> >>>> > > 02/13/2006 13:19:09.986 Remote object: 'File', SSPId: >>> >> >>>> > > 0x00002713 >>> >> >>>> > > [53 >>> >> >>>> > > items] >>> >> >>>> > > 02/13/2006 13:19:09.986 WARNING: Object type 'Mobile >>> >> >>>> > > Application >>> >> >>>> > > Link' >>> >> >>>> is >>> >> >>>> > > not installed on the device >>> >> >>>> > > 02/13/2006 13:19:29.563 Scanning desktop SSP for 'Ink' >>> >> >>>> > > 02/13/2006 13:19:44.093 Done scanning 'Ink' [84 creates, 0 >>> > modifys, >>> >> >>>> > > 0 >>> >> >>>> > > deletes] >>> >> >>>> > > 02/13/2006 13:19:44.093 Start remote log processing for >>> >> >>>> > > 'Ink': >>> >> >>>> > > [6 >>> >> >>>> changes, >>> >> >>>> > > 6 >>> >> >>>> > > items] >>> >> >>>> > > 02/13/2006 13:19:44.093 Done remote log processing for 'Ink' >>> >> >>>> > > 02/13/2006 13:19:44.093 Lost global mapping, uCode: >>> > MC_NEW_DESKTOP >>> >> >>>> > > 02/13/2006 13:19:55.879 Combine is chosen for Ink >>> >> >>>> > > 02/13/2006 13:19:55.879 **** Synchronization engine started >>> >> >>>> > > 02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> >>> >> >>>> > > CeSyncStart - >>> >> >>> Ignored >>> >> >>>> > > because already syncing - DataSource.cpp(4686) >>> >> >>>> > > 02/13/2006 13:22:17.296 Synchronizing 6 items >>> >> >>>> > > 02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection >>> >> >>>> > > reset by >>> >> >>>> > > peer >>> >> >>>> > > (WSAECONNRESET : OK on disconnect) >>> >> >>>> > > 02/13/2006 13:46:51.900 Failed to close '505DA' window on >>> >> >>>> > > time >>> >> >>>> > > 02/13/2006 13:46:56.857 ERROR: Killed thread Receive after >>> >> >>>> > > 10 >>> >> >>> seconds!!! >>> >> >>>> > > >>> >> >>>> > > 02/13/2006 15:55:41.081 **************** Logging Started >>> >> >>>> **************** >>> >> >>>> > > **** ActiveSync (4.1.4841 RETAIL) started, Cmd line: '' >>> >> >>>> > > 02/21/2006 11:46:22.018 **** ActiveSync exiting >>> >> >>>> > > 02/21/2006 11:46:22.018 **************** Logging Stopped >>> >> >>>> **************** >>> >> >>>> > > >>> >> >>>> > >> What is the make and model of laptop? >>> >> >>>> > > IBM ThinkPad IBM Model:R50-1831CU3 >>> >> >>>> > >> -- >>> >> >>>> > > Is it possible a process is no longer running that I can >>> >> >>>> > > check? >>> >> >>>> > > >>> >> >>>> > >> Carl Wolz [MSFT] >>> >> >>>> > >> This Posting is provided "AS IS" with no warranties, and >>> >> >>>> > >> confers >>> >> >>>> > >> no >>> >> >>>> > > rights. >>> >> >>>> > >> >>> >> >>>> > > >>> >> >>>> > > >>> >> >>>> > >>> >> >>>> > >>> >> >>>> >>> >> >>>> >>> >> >>> >>> >> >>> >>> >> >> >>> >> >> >>> >> > >>> >> > >>> >> >>> >> >>> > >>> > >> > > |
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