Powerpoint reader udate failure

Every time I turn off my computer I get the same update trying to install
itself over and over again on my windows XP laptop with SP2. Supposedly the
update is for powerpoint reader 2003. For some reason the update is not
installing itself. I checked my update history and the update is KB969615. It
has tried to install itself 7 times now when I turn off my computer. The
error code given is 0x4397. Does anyone know what I can do to resolve this
nuiance?
--
Wayne

1. Uninstall PPV 2003 and reboot.

2. Download/install PPV 2007:
http://www.microsoft.com/Downloads/d...A-19D2A8FD7485

3. Check in at http://update.microsoft.com/microsoftupdate again.

NB: Computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will cease to function, and Windows
Update website will not be available after 12 April 2010 until SP3 is
installed.

HOW TO get a computer running WinXP SP2 fully patched
http://groups.google.com/group/micro...66ae41add7dd2b
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


wayne937 wrote:
> Every time I turn off my computer I get the same update trying to install
> itself over and over again on my windows XP laptop with SP2. Supposedly
> the
> update is for powerpoint reader 2003. For some reason the update is not
> installing itself. I checked my update history and the update is KB969615.
> It has tried to install itself 7 times now when I turn off my computer.
> The
> error code given is 0x4397. Does anyone know what I can do to resolve this
> nuiance?