PPViewer 2003 update fails (KB969615)

Today, I was offered a PowerPointViewer 2003 update, KB969615, along with a
few other system updates.

I do have PPviewer installed.

All the other updates appear to have installed correctly, but this one keeps
failing, and a little while later I'm offered it again. I have tried
restarting the PC, same result.

If I click in the update history status (failed) for the update it says the
error code is 0x4397

Any ideas how to proceed?

Win XP SP2 (updated, apart from this problem).
P4 3.4G(HT)
768M ram
AVG9 - ZA8
PowerPointViewer - Ver 11.0.5703.0

Thankyou.

EXTRA INFO - From the event log the error is given as:
Installation Failure: Windows failed to install the following update with
error 0x80070643: Security update for Powerpoint Viewer (KB969615).

Clicking the helpful link tells you "We're sorry, no info is available
....etc ...

"George_222" wrote:

> Today, I was offered a PowerPointViewer 2003 update, KB969615, along with a
> few other system updates.
>
> I do have PPviewer installed.
>
> All the other updates appear to have installed correctly, but this one keeps
> failing, and a little while later I'm offered it again. I have tried
> restarting the PC, same result.
>
> If I click in the update history status (failed) for the update it says the
> error code is 0x4397
>
> Any ideas how to proceed?
>
> Win XP SP2 (updated, apart from this problem).
> P4 3.4G(HT)
> 768M ram
> AVG9 - ZA8
> PowerPointViewer - Ver 11.0.5703.0
>
> Thankyou.
>

Did you delete the installation file of PPV 2003 ?

If the answer is yes, you'll have to uninstall PPV, reinstall it, and
*retain* the original installation file.
If you don't retain the installation file then PPV will not be able to
install updates.
Also, it appears that PPV 2003 is no longer available on the MS Download
Center or via Office.Microsoft.com.
If that's the case you'll have to go with PPV 2007 -
http://www.microsoft.com/downloads/d...displaylang=en

According to this on the download page, it appears that one need not
retain the installation file for PPV 2007 so that subsequent updates
will install -

> To remove the download file
> Delete the file PowerPointViewer.exe.



MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



George_222 wrote:

> EXTRA INFO - From the event log the error is given as:
> Installation Failure: Windows failed to install the following update with
> error 0x80070643: Security update for Powerpoint Viewer (KB969615).
>
> Clicking the helpful link tells you "We're sorry, no info is available
> ...etc ...
>
> "George_222" wrote:
>
>
>>Today, I was offered a PowerPointViewer 2003 update, KB969615, along with a
>>few other system updates.
>>
>>I do have PPviewer installed.
>>
>>All the other updates appear to have installed correctly, but this one keeps
>>failing, and a little while later I'm offered it again. I have tried
>>restarting the PC, same result.
>>
>>If I click in the update history status (failed) for the update it says the
>>error code is 0x4397
>>
>>Any ideas how to proceed?
>>
>>Win XP SP2 (updated, apart from this problem).
>>P4 3.4G(HT)
>>768M ram
>>AVG9 - ZA8
>>PowerPointViewer - Ver 11.0.5703.0
>>
>>Thankyou.
>>

OK, thanks for the info.

I did retain the original file and still have it.

But I'll try a complete removal of PP2003 and install PP2007 and see what
happens.

Thanks




"MowGreen" wrote:

> Did you delete the installation file of PPV 2003 ?
>
> If the answer is yes, you'll have to uninstall PPV, reinstall it, and
> *retain* the original installation file.
> If you don't retain the installation file then PPV will not be able to
> install updates.
> Also, it appears that PPV 2003 is no longer available on the MS Download
> Center or via Office.Microsoft.com.
> If that's the case you'll have to go with PPV 2007 -
> http://www.microsoft.com/downloads/d...displaylang=en
>
> According to this on the download page, it appears that one need not
> retain the installation file for PPV 2007 so that subsequent updates
> will install -
>
> > To remove the download file
> > Delete the file PowerPointViewer.exe.
>
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> George_222 wrote:
>
> > EXTRA INFO - From the event log the error is given as:
> > Installation Failure: Windows failed to install the following update with
> > error 0x80070643: Security update for Powerpoint Viewer (KB969615).
> >
> > Clicking the helpful link tells you "We're sorry, no info is available
> > ...etc ...
> >
> > "George_222" wrote:
> >
> >
> >>Today, I was offered a PowerPointViewer 2003 update, KB969615, along with a
> >>few other system updates.
> >>
> >>I do have PPviewer installed.
> >>
> >>All the other updates appear to have installed correctly, but this one keeps
> >>failing, and a little while later I'm offered it again. I have tried
> >>restarting the PC, same result.
> >>
> >>If I click in the update history status (failed) for the update it says the
> >>error code is 0x4397
> >>
> >>Any ideas how to proceed?
> >>
> >>Win XP SP2 (updated, apart from this problem).
> >>P4 3.4G(HT)
> >>768M ram
> >>AVG9 - ZA8
> >>PowerPointViewer - Ver 11.0.5703.0
> >>
> >>Thankyou.
> >>
> .
>

George,

Is the original installation file in the *same* location that it was
when PPV2K3 was installed ?

BTW, running disk and registry clean up "tools" will also remove the
local installation source info that's required to successfully install
updates to the PPV 2K3.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



George_222 wrote:

> OK, thanks for the info.
>
> I did retain the original file and still have it.
>
> But I'll try a complete removal of PP2003 and install PP2007 and see what
> happens.
>
> Thanks
>
>
>
>
> "MowGreen" wrote:
>
>
>>Did you delete the installation file of PPV 2003 ?
>>
>>If the answer is yes, you'll have to uninstall PPV, reinstall it, and
>>*retain* the original installation file.
>>If you don't retain the installation file then PPV will not be able to
>>install updates.
>>Also, it appears that PPV 2003 is no longer available on the MS Download
>>Center or via Office.Microsoft.com.
>>If that's the case you'll have to go with PPV 2007 -
>>http://www.microsoft.com/downloads/d...displaylang=en
>>
>>According to this on the download page, it appears that one need not
>>retain the installation file for PPV 2007 so that subsequent updates
>>will install -
>>
>>
>>>To remove the download file
>>>Delete the file PowerPointViewer.exe.
>>
>>
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>banthecheck.com
>>"Security updates should *never* have *non-security content* prechecked"
>>
>>
>>
>>George_222 wrote:
>>
>>
>>>EXTRA INFO - From the event log the error is given as:
>>>Installation Failure: Windows failed to install the following update with
>>>error 0x80070643: Security update for Powerpoint Viewer (KB969615).
>>>
>>>Clicking the helpful link tells you "We're sorry, no info is available
>>>...etc ...
>>>
>>>"George_222" wrote:
>>>
>>>
>>>
>>>>Today, I was offered a PowerPointViewer 2003 update, KB969615, along with a
>>>>few other system updates.
>>>>
>>>>I do have PPviewer installed.
>>>>
>>>>All the other updates appear to have installed correctly, but this one keeps
>>>>failing, and a little while later I'm offered it again. I have tried
>>>>restarting the PC, same result.
>>>>
>>>>If I click in the update history status (failed) for the update it says the
>>>>error code is 0x4397
>>>>
>>>>Any ideas how to proceed?
>>>>
>>>>Win XP SP2 (updated, apart from this problem).
>>>>P4 3.4G(HT)
>>>>768M ram
>>>>AVG9 - ZA8
>>>>PowerPointViewer - Ver 11.0.5703.0
>>>>
>>>>Thankyou.
>>>>
>>
>>.
>>

Yes its likely that I may have moved the actual installation file after
PP2003 was installed.

Not sure where it was when it was actually installed though.


Is there a way I can check this, or should I just remove it and install 2007
instead?





"MowGreen" wrote:

> George,
>
> Is the original installation file in the *same* location that it was
> when PPV2K3 was installed ?
>
> BTW, running disk and registry clean up "tools" will also remove the
> local installation source info that's required to successfully install
> updates to the PPV 2K3.
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> George_222 wrote:
>
> > OK, thanks for the info.
> >
> > I did retain the original file and still have it.
> >
> > But I'll try a complete removal of PP2003 and install PP2007 and see what
> > happens.
> >
> > Thanks
> >
> >
> >
> >
> > "MowGreen" wrote:
> >
> >
> >>Did you delete the installation file of PPV 2003 ?
> >>
> >>If the answer is yes, you'll have to uninstall PPV, reinstall it, and
> >>*retain* the original installation file.
> >>If you don't retain the installation file then PPV will not be able to
> >>install updates.
> >>Also, it appears that PPV 2003 is no longer available on the MS Download
> >>Center or via Office.Microsoft.com.
> >>If that's the case you'll have to go with PPV 2007 -
> >>http://www.microsoft.com/downloads/d...displaylang=en
> >>
> >>According to this on the download page, it appears that one need not
> >>retain the installation file for PPV 2007 so that subsequent updates
> >>will install -
> >>
> >>
> >>>To remove the download file
> >>>Delete the file PowerPointViewer.exe.
> >>
> >>
> >>
> >>MowGreen
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>banthecheck.com
> >>"Security updates should *never* have *non-security content* prechecked"
> >>
> >>
> >>
> >>George_222 wrote:
> >>
> >>
> >>>EXTRA INFO - From the event log the error is given as:
> >>>Installation Failure: Windows failed to install the following update with
> >>>error 0x80070643: Security update for Powerpoint Viewer (KB969615).
> >>>
> >>>Clicking the helpful link tells you "We're sorry, no info is available
> >>>...etc ...
> >>>
> >>>"George_222" wrote:
> >>>
> >>>
> >>>
> >>>>Today, I was offered a PowerPointViewer 2003 update, KB969615, along with a
> >>>>few other system updates.
> >>>>
> >>>>I do have PPviewer installed.
> >>>>
> >>>>All the other updates appear to have installed correctly, but this one keeps
> >>>>failing, and a little while later I'm offered it again. I have tried
> >>>>restarting the PC, same result.
> >>>>
> >>>>If I click in the update history status (failed) for the update it says the
> >>>>error code is 0x4397
> >>>>
> >>>>Any ideas how to proceed?
> >>>>
> >>>>Win XP SP2 (updated, apart from this problem).
> >>>>P4 3.4G(HT)
> >>>>768M ram
> >>>>AVG9 - ZA8
> >>>>PowerPointViewer - Ver 11.0.5703.0
> >>>>
> >>>>Thankyou.
> >>>>
> >>
> >>.
> >>
> .
>

See if this tool can resolve the installation source path error:

How to fix MSI software update registration corruption issues
http://support.microsoft.com/kb/971187

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"


George_222 wrote:

> Yes its likely that I may have moved the actual installation file after
> PP2003 was installed.
>
> Not sure where it was when it was actually installed though.
>
>
> Is there a way I can check this, or should I just remove it and install 2007
> instead?
>
>
>
>
>
> "MowGreen" wrote:
>
>
>>George,
>>
>>Is the original installation file in the *same* location that it was
>>when PPV2K3 was installed ?
>>
>>BTW, running disk and registry clean up "tools" will also remove the
>>local installation source info that's required to successfully install
>>updates to the PPV 2K3.
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>banthecheck.com
>>"Security updates should *never* have *non-security content* prechecked"
>>
>>
>>
>>George_222 wrote:
>>
>>
>>>OK, thanks for the info.
>>>
>>>I did retain the original file and still have it.
>>>
>>>But I'll try a complete removal of PP2003 and install PP2007 and see what
>>>happens.
>>>
>>>Thanks
>>>
>>>
>>>
>>>
>>>"MowGreen" wrote:
>>>
>>>
>>>
>>>>Did you delete the installation file of PPV 2003 ?
>>>>
>>>>If the answer is yes, you'll have to uninstall PPV, reinstall it, and
>>>>*retain* the original installation file.
>>>>If you don't retain the installation file then PPV will not be able to
>>>>install updates.
>>>>Also, it appears that PPV 2003 is no longer available on the MS Download
>>>>Center or via Office.Microsoft.com.
>>>>If that's the case you'll have to go with PPV 2007 -
>>>>http://www.microsoft.com/downloads/d...displaylang=en
>>>>
>>>>According to this on the download page, it appears that one need not
>>>>retain the installation file for PPV 2007 so that subsequent updates
>>>>will install -
>>>>
>>>>
>>>>
>>>>>To remove the download file
>>>>>Delete the file PowerPointViewer.exe.
>>>>
>>>>
>>>>
>>>>MowGreen
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>banthecheck.com
>>>>"Security updates should *never* have *non-security content* prechecked"
>>>>
>>>>
>>>>
>>>>George_222 wrote:
>>>>
>>>>
>>>>
>>>>>EXTRA INFO - From the event log the error is given as:
>>>>>Installation Failure: Windows failed to install the following update with
>>>>>error 0x80070643: Security update for Powerpoint Viewer (KB969615).
>>>>>
>>>>>Clicking the helpful link tells you "We're sorry, no info is available
>>>>>...etc ...
>>>>>
>>>>>"George_222" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Today, I was offered a PowerPointViewer 2003 update, KB969615, along with a
>>>>>>few other system updates.
>>>>>>
>>>>>>I do have PPviewer installed.
>>>>>>
>>>>>>All the other updates appear to have installed correctly, but this one keeps
>>>>>>failing, and a little while later I'm offered it again. I have tried
>>>>>>restarting the PC, same result.
>>>>>>
>>>>>>If I click in the update history status (failed) for the update it says the
>>>>>>error code is 0x4397
>>>>>>
>>>>>>Any ideas how to proceed?
>>>>>>
>>>>>>Win XP SP2 (updated, apart from this problem).
>>>>>>P4 3.4G(HT)
>>>>>>768M ram
>>>>>>AVG9 - ZA8
>>>>>>PowerPointViewer - Ver 11.0.5703.0
>>>>>>
>>>>>>Thankyou.
>>>>>>
>>>>
>>>>.
>>>>
>>
>>.
>>

Sorry for the late reply, been away a while.

I'm no PC expert and I hate 'messing' around in the registry even with a tool.

Sorry if your link is the suggested fix, but should I be able to remove
PP2003 (via add/remove) and then install PPviewer2007? It may be best to use
the latest version of the viewer anyway. Or is the removal likely to fail for
the same/similar reason?

I'm not doubting you, just checking options.

Thanks for you replies.



"MowGreen" wrote:

> See if this tool can resolve the installation source path error:
>
> How to fix MSI software update registration corruption issues
> http://support.microsoft.com/kb/971187
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
> George_222 wrote:
>
> > Yes its likely that I may have moved the actual installation file after
> > PP2003 was installed.
> >
> > Not sure where it was when it was actually installed though.
> >
> >
> > Is there a way I can check this, or should I just remove it and install 2007
> > instead?
> >
> >
> >

The only reason I suggested run the tool is that it may say you time in
resolving the updating issue. If you choose to run it, then suggest you
manually create a System Restore point that you can use if something
goes amiss.

FWIW, uninstalling PP2VK3 and replacing it with PPV2K7 is preferrable as
PPV2K7 is more secure, it reads older file formats created in previous
Versions of PPV, and you won't have to go through this excercise in
frustration when installing updates for it.
If you retain PPV2K3 and need to view PP files that were created with
later Versions of PPV and the creator of the file did not save them in a
format that the PPV2K3 can view, then you could install the Office
Compatibility Pack to view them. But, installing the Compat Pack means
that it has to be kept updated too.
IMHO, the less "things" we have to update, the better.

IF MS is to be believed when they state that you can delete the
installation file after installing PPV2K7, then perhaps they've resolved
the update installation error which previously occurred when the
installation file was deleted or moved.
I retained the installation file of PPV2K7 due to the past behavior of
updating PPV and have not had any issues installing updates so far.
The next time there's an update for it I'll move the file to see what
happens.

And, I don't think that you're doubting me ... you're expressing
legimate concern and using your common sense here, George. Good on you !

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



George_222 wrote:

> Sorry for the late reply, been away a while.
>
> I'm no PC expert and I hate 'messing' around in the registry even with a tool.
>
> Sorry if your link is the suggested fix, but should I be able to remove
> PP2003 (via add/remove) and then install PPviewer2007? It may be best to use
> the latest version of the viewer anyway. Or is the removal likely to fail for
> the same/similar reason?
>
> I'm not doubting you, just checking options.
>
> Thanks for you replies.
>
>
>
> "MowGreen" wrote:
>
>
>>See if this tool can resolve the installation source path error:
>>
>>How to fix MSI software update registration corruption issues
>>http://support.microsoft.com/kb/971187
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>banthecheck.com
>>"Security updates should *never* have *non-security content* prechecked"
>>
>>
>>George_222 wrote:
>>
>>
>>>Yes its likely that I may have moved the actual installation file after
>>>PP2003 was installed.
>>>
>>>Not sure where it was when it was actually installed though.
>>>
>>>
>>>Is there a way I can check this, or should I just remove it and install 2007
>>>instead?
>>>
>>>
>>>