Printing Problems under Vista x64

Hi Forum.
I hope you can help me with the printing problem.
I have Vista x64 and a HP DeskJet 820Cxi.
Vista x64 has the driver for the printer in his database.
I installed the driver and used the printer.
But the printer only pulls the paper to the paper beginning in the
printer.
And nothing else happens.
Thats all with the printer.
This problem is only under Vista x64.
Is there any solution for this problem or not?
Thank you very much.


--
Sensei1978

This sounds much more like a hardware problem with the printer itself and
not a problem with drivers.

I think it's probably time for a new printer because repairing these devices
is more than the cost of a new unit. You might want to try installing the
printer on another PC with another O/S just to doublecheck.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"Sensei1978" <> wrote in message
news:...
>
> Hi Forum.
> I hope you can help me with the printing problem.
> I have Vista x64 and a HP DeskJet 820Cxi.
> Vista x64 has the driver for the printer in his database.
> I installed the driver and used the printer.
> But the printer only pulls the paper to the paper beginning in the
> printer.
> And nothing else happens.
> Thats all with the printer.
> This problem is only under Vista x64.
> Is there any solution for this problem or not?
> Thank you very much.
>
>
> --
> Sensei1978

I'm assuming the printer works for some other 32 bit OS or Sensei1978 would
not have said the issue is only with Vista x64.

What OS does the printer work with? Is the printer connected to the working
OS the same as the Vista x64 OS? If you are using a USB to parallel
conversion cable, all bets are off and it's the road not the car that is the
issue.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Cari (MS-MVP)" <> wrote in message
news:...
> This sounds much more like a hardware problem with the printer itself and
> not a problem with drivers.
>
> I think it's probably time for a new printer because repairing these
> devices is more than the cost of a new unit. You might want to try
> installing the printer on another PC with another O/S just to doublecheck.
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
> "Sensei1978" <> wrote in message
> news:...
>>
>> Hi Forum.
>> I hope you can help me with the printing problem.
>> I have Vista x64 and a HP DeskJet 820Cxi.
>> Vista x64 has the driver for the printer in his database.
>> I installed the driver and used the printer.
>> But the printer only pulls the paper to the paper beginning in the
>> printer.
>> And nothing else happens.
>> Thats all with the printer.
>> This problem is only under Vista x64.
>> Is there any solution for this problem or not?
>> Thank you very much.
>>
>>
>> --
>> Sensei1978
>

The printer works only not with Vista x64.
The printer works with Windows XP and Windows Vista x86 very good and
with all functions.
If you search in the internet, you can find any more users which have
problems with Vista x64 and HP printers. But the drivers for the
printers are in the Vista x64 driver database. My printer is connected
with a parallel conversion cable.
My second printer the EPSON Stylus Photo 895EX works with Vista x64
without any problems.
The HP printer only pulls the papers to the paper beginning but he is
don't printing.


--
Sensei1978

The problem might be with Vista support for the USB (host side) to
Parallel/Centronics (printer side) device. If you are connecting to a
desktop or tower box, try installing a PCI-card parallel port and
connecting the printer with a certified IEEE parallel cable.
--

Tom Ferguson
MSMVP 1998-2007

"Sensei1978" <> wrote in message
news:...
>
> The printer works only not with Vista x64.
> The printer works with Windows XP and Windows Vista x86 very good and
> with all functions.
> If you search in the internet, you can find any more users which have
> problems with Vista x64 and HP printers. But the drivers for the
> printers are in the Vista x64 driver database. My printer is connected
> with a parallel conversion cable.
> My second printer the EPSON Stylus Photo 895EX works with Vista x64
> without any problems.
> The HP printer only pulls the papers to the paper beginning but he is
> don't printing.
>
>
> --
> Sensei1978

XP and Vista 32bit also use the same USB conversion cable and software?
The hardware vendors don't support that connectivity but make sure you
disable Bidirectional on the printers Port configuration.

I'll agree with myself second Tom's advice regarding the purchase of the PCI
parallel card. USB to parallel conversion usually only works with rugged
plain old lasers.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Ferguson" <> wrote in message
news:%...
> The problem might be with Vista support for the USB (host side) to
> Parallel/Centronics (printer side) device. If you are connecting to a
> desktop or tower box, try installing a PCI-card parallel port and
> connecting the printer with a certified IEEE parallel cable.
> --
>
> Tom Ferguson
> MSMVP 1998-2007
>
> "Sensei1978" <> wrote in message
> news:...
>>
>> The printer works only not with Vista x64.
>> The printer works with Windows XP and Windows Vista x86 very good and
>> with all functions.
>> If you search in the internet, you can find any more users which have
>> problems with Vista x64 and HP printers. But the drivers for the
>> printers are in the Vista x64 driver database. My printer is connected
>> with a parallel conversion cable.
>> My second printer the EPSON Stylus Photo 895EX works with Vista x64
>> without any problems.
>> The HP printer only pulls the papers to the paper beginning but he is
>> don't printing.
>>
>>
>> --
>> Sensei1978
>

But why did microsoft integrate a driver for the hp deskjet 820cxi in
vista x64 when i must use a PCI parallel card for this os?
The printer works with the other os (XP, Vista 32) perfectly.


--
Sensei1978

At this point it appears to be the USB conversion cable that is causing the
issue.

HP provided this driver. HP is also responsible for testing the device with
the driver they provided.

If the printer works on XP with the USB conversion cable I can ping the HP
driver testers but I have a feeling they will claim this method of
connectivity is unsupported.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Sensei1978" <> wrote in message
news:...
>
> But why did microsoft integrate a driver for the hp deskjet 820cxi in
> vista x64 when i must use a PCI parallel card for this os?
> The printer works with the other os (XP, Vista 32) perfectly.
>
>
> --
> Sensei1978