Printing w/ Lexmark X4270 and Windows Vista.

The message below is a copy of my latest message back to Lexmark. Correct
driver installed twice and the printer is "trying to print", but continues to
be "fragmented" See details below. Can anyone help me to resolve this??
Printer worked perfectly w/ XP Pro!!

Dear Lexmark Help,
I AM DESPERATE! Printer output is still not working properly. I followed the
instructions to the letter...and everything seemed to load properly. I have
done
this twice now.

****Here are the symptoms:
Documents (from Word, excel, email or the Web, etc.) are incomplete...missing
lines and sentences....partial words cut in half.....double printing.....very
fragmented. The beginning of the document seems to start out OK, but begins
fragmenting from that point on.

It IS NOT a mechanical hardware problem as it COPIES PERFECTLY! It has got
to be related to the MS Vista OS!

Note: I cleaned the cartridges manually, but when I tried to use the
maintenance
tool to fix, align and print test pages, the printer "locks up" halfway
through
the process. Then I get an error message that the printer is eitherr "busy"
or
"not communicating".

Please try to HELP! Thank you!!

--
Philip Marsili

"Philip M." <Philip M.@discussions.microsoft.com> wrote in message
news:C73D67B4-CD63-49D3-8892-...
> The message below is a copy of my latest message back to Lexmark. Correct
> driver installed twice and the printer is "trying to print", but continues
> to
> be "fragmented" See details below. Can anyone help me to resolve this??
> Printer worked perfectly w/ XP Pro!!

Phil,
My printer (an HP) was also working perfectly until I had to buy a new
computer
which came with Vista. Then it stopped working, and there were no updated
drivers for the printer.

In my case, I found an driver for another HP printer that coincidentally
worked.

There is a place in Vista where you can try to get older peripherals to work
by
defining a previous operating system in which they did work. I am not too
sure
how successful this is, and maybe others here can comment. I am still
trying
to find my way around Vista myself.

I am looking forward to the ASUS PC701, which runs Linux but can run some
MS systems. I want something that is stable, simple (like me), and less
hobbled
by the operating system than is often the case with the large MS systems.

You could have got help quicker if you'd posted in the correct NG... which
is Print, Fax and Scan.

First... did you try the basics, such as changing the USB cable?

If it's locking up during an alignment cycle, then it's the action hardware
of the printer, probably the timing ribbon (or Lexmark's equivalent). If
it's under guarantee, take it to a Lexmark Service Center.

If you still believe it's Vista, find a friend who still runs XP, install it
on their PC and see if it prints correctly there, using YOUR USB cable.

Then report back with the results to the correct NG.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Philip M." <Philip M.@discussions.microsoft.com> wrote in message
news:C73D67B4-CD63-49D3-8892-...
> The message below is a copy of my latest message back to Lexmark. Correct
> driver installed twice and the printer is "trying to print", but continues
> to
> be "fragmented" See details below. Can anyone help me to resolve this??
> Printer worked perfectly w/ XP Pro!!
>
> Dear Lexmark Help,
> I AM DESPERATE! Printer output is still not working properly. I followed
> the
> instructions to the letter...and everything seemed to load properly. I
> have
> done
> this twice now.
>
> ****Here are the symptoms:
> Documents (from Word, excel, email or the Web, etc.) are
> incomplete...missing
> lines and sentences....partial words cut in half.....double
> printing.....very
> fragmented. The beginning of the document seems to start out OK, but
> begins
> fragmenting from that point on.
>
> It IS NOT a mechanical hardware problem as it COPIES PERFECTLY! It has got
> to be related to the MS Vista OS!
>
> Note: I cleaned the cartridges manually, but when I tried to use the
> maintenance
> tool to fix, align and print test pages, the printer "locks up" halfway
> through
> the process. Then I get an error message that the printer is eitherr
> "busy"
> or
> "not communicating".
>
> Please try to HELP! Thank you!!
>
> --
> Philip Marsili
>

see this page:
http://downloads.lexmark.com/cgi-per...%20Vista%20x64



"Philip M." <Philip M.@discussions.microsoft.com> wrote in message
news:C73D67B4-CD63-49D3-8892-...
> The message below is a copy of my latest message back to Lexmark. Correct
> driver installed twice and the printer is "trying to print", but continues
> to
> be "fragmented" See details below. Can anyone help me to resolve this??
> Printer worked perfectly w/ XP Pro!!
>
> Dear Lexmark Help,
> I AM DESPERATE! Printer output is still not working properly. I followed
> the
> instructions to the letter...and everything seemed to load properly. I
> have
> done
> this twice now.
>
> ****Here are the symptoms:
> Documents (from Word, excel, email or the Web, etc.) are
> incomplete...missing
> lines and sentences....partial words cut in half.....double
> printing.....very
> fragmented. The beginning of the document seems to start out OK, but
> begins
> fragmenting from that point on.
>
> It IS NOT a mechanical hardware problem as it COPIES PERFECTLY! It has got
> to be related to the MS Vista OS!
>
> Note: I cleaned the cartridges manually, but when I tried to use the
> maintenance
> tool to fix, align and print test pages, the printer "locks up" halfway
> through
> the process. Then I get an error message that the printer is eitherr
> "busy"
> or
> "not communicating".
>
> Please try to HELP! Thank you!!
>
> --
> Philip Marsili
>

"Philip M." <Philip M.@discussions.microsoft.com> wrote in message
news:C73D67B4-CD63-49D3-8892-...
> The message below is a copy of my latest message back to Lexmark. Correct
> driver installed twice and the printer is "trying to print", but continues
> to
> be "fragmented" See details below. Can anyone help me to resolve this??
> Printer worked perfectly w/ XP Pro!!
>
> Dear Lexmark Help,
> I AM DESPERATE! Printer output is still not working properly. I followed
> the
> instructions to the letter...and everything seemed to load properly. I
> have
> done
> this twice now.
>
> ****Here are the symptoms:
> Documents (from Word, excel, email or the Web, etc.) are
> incomplete...missing
> lines and sentences....partial words cut in half.....double
> printing.....very
> fragmented. The beginning of the document seems to start out OK, but
> begins
> fragmenting from that point on.
>
> It IS NOT a mechanical hardware problem as it COPIES PERFECTLY! It has got
> to be related to the MS Vista OS!
>
> Note: I cleaned the cartridges manually, but when I tried to use the
> maintenance
> tool to fix, align and print test pages, the printer "locks up" halfway
> through
> the process. Then I get an error message that the printer is eitherr
> "busy"
> or
> "not communicating".
>
> Please try to HELP! Thank you!!
>
> --
> Philip Marsili
>
First, to be clear, the "correct" driver to which you refer is the Vista
compatible driver from the Lexmark site?

Second, when you installed the driver, did you first make sure to uninstall
any previous drivers and software for the printer?

Third, when you installed the Vista drivers, did you start with the printer
disconnected from the computer or was it connected? Most, not all, USB
devices need to be disconnected from the system at the beginning of driver
install. Be sure to check your Lexmark documentation for proper
installation procedures.

If none of the above helps, in addition to waiting for Lexmark's reply, you
might get better help with this issue on the
microsoft.public.windows.vista.print_fax_scan newsgroup.

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

Michael,
Thanks for your input. 1) Yes, it was supposedly the correct driver right
from Lexmark 2)All previous drivers were uninstalled 3) USB cable definitely
disconnected until prompted to reconnect. KUE2 has an interesting thought.
His attachment shows driver #cjs4200EN for Vista x64 ?? I installed cjr4200EN
for Vista per Lexmark. Perhaps I need the x64 version....whatever that is. I
guess I'll try it.

"Michael Solomon" wrote:

>
>
> "Philip M." <Philip M.@discussions.microsoft.com> wrote in message
> news:C73D67B4-CD63-49D3-8892-...
> > The message below is a copy of my latest message back to Lexmark. Correct
> > driver installed twice and the printer is "trying to print", but continues
> > to
> > be "fragmented" See details below. Can anyone help me to resolve this??
> > Printer worked perfectly w/ XP Pro!!
> >
> > Dear Lexmark Help,
> > I AM DESPERATE! Printer output is still not working properly. I followed
> > the
> > instructions to the letter...and everything seemed to load properly. I
> > have
> > done
> > this twice now.
> >
> > ****Here are the symptoms:
> > Documents (from Word, excel, email or the Web, etc.) are
> > incomplete...missing
> > lines and sentences....partial words cut in half.....double
> > printing.....very
> > fragmented. The beginning of the document seems to start out OK, but
> > begins
> > fragmenting from that point on.
> >
> > It IS NOT a mechanical hardware problem as it COPIES PERFECTLY! It has got
> > to be related to the MS Vista OS!
> >
> > Note: I cleaned the cartridges manually, but when I tried to use the
> > maintenance
> > tool to fix, align and print test pages, the printer "locks up" halfway
> > through
> > the process. Then I get an error message that the printer is eitherr
> > "busy"
> > or
> > "not communicating".
> >
> > Please try to HELP! Thank you!!
> >
> > --
> > Philip Marsili
> >
> First, to be clear, the "correct" driver to which you refer is the Vista
> compatible driver from the Lexmark site?
>
> Second, when you installed the driver, did you first make sure to uninstall
> any previous drivers and software for the printer?
>
> Third, when you installed the Vista drivers, did you start with the printer
> disconnected from the computer or was it connected? Most, not all, USB
> devices need to be disconnected from the system at the beginning of driver
> install. Be sure to check your Lexmark documentation for proper
> installation procedures.
>
> If none of the above helps, in addition to waiting for Lexmark's reply, you
> might get better help with this issue on the
> microsoft.public.windows.vista.print_fax_scan newsgroup.
>
> --
> Michael Solomon
> Backup is a PC user's best friend
> DTS-L.Org: http://www.dts-l.org/
>

Kue2-Thanks for the hint. See this passage from my response to Michael. "
KUE2 has an interesting thought. His attachment shows driver #cjs4200EN for
Vista x64 ?? I installed cjr4200EN for Vista per Lexmark. Perhaps I need the
x64 version....whatever that is.
KUE2...did this driver work for you???
"Kue2" wrote:

> see this page:
> http://downloads.lexmark.com/cgi-per...%20Vista%20x64
>
>
>
> "Philip M." <Philip M.@discussions.microsoft.com> wrote in message
> news:C73D67B4-CD63-49D3-8892-...
> > The message below is a copy of my latest message back to Lexmark. Correct
> > driver installed twice and the printer is "trying to print", but continues
> > to
> > be "fragmented" See details below. Can anyone help me to resolve this??
> > Printer worked perfectly w/ XP Pro!!
> >
> > Dear Lexmark Help,
> > I AM DESPERATE! Printer output is still not working properly. I followed
> > the
> > instructions to the letter...and everything seemed to load properly. I
> > have
> > done
> > this twice now.
> >
> > ****Here are the symptoms:
> > Documents (from Word, excel, email or the Web, etc.) are
> > incomplete...missing
> > lines and sentences....partial words cut in half.....double
> > printing.....very
> > fragmented. The beginning of the document seems to start out OK, but
> > begins
> > fragmenting from that point on.
> >
> > It IS NOT a mechanical hardware problem as it COPIES PERFECTLY! It has got
> > to be related to the MS Vista OS!
> >
> > Note: I cleaned the cartridges manually, but when I tried to use the
> > maintenance
> > tool to fix, align and print test pages, the printer "locks up" halfway
> > through
> > the process. Then I get an error message that the printer is eitherr
> > "busy"
> > or
> > "not communicating".
> >
> > Please try to HELP! Thank you!!
> >
> > --
> > Philip Marsili
> >
>
>

"Philip M." <> wrote in message
news:91D53D6A-7FFE-429A-9789-...
> Michael,
> Thanks for your input. 1) Yes, it was supposedly the correct driver right
> from Lexmark 2)All previous drivers were uninstalled 3) USB cable
> definitely
> disconnected until prompted to reconnect. KUE2 has an interesting thought.
> His attachment shows driver #cjs4200EN for Vista x64 ?? I installed
> cjr4200EN
> for Vista per Lexmark. Perhaps I need the x64 version....whatever that is.
> I
> guess I'll try it.
>
> "Michael Solomon" wrote:
>
>>
>>
>> "Philip M." <Philip M.@discussions.microsoft.com> wrote in message
>> news:C73D67B4-CD63-49D3-8892-...
>> > The message below is a copy of my latest message back to Lexmark.
>> > Correct
>> > driver installed twice and the printer is "trying to print", but
>> > continues
>> > to
>> > be "fragmented" See details below. Can anyone help me to resolve this??
>> > Printer worked perfectly w/ XP Pro!!
>> >
>> > Dear Lexmark Help,
>> > I AM DESPERATE! Printer output is still not working properly. I
>> > followed
>> > the
>> > instructions to the letter...and everything seemed to load properly. I
>> > have
>> > done
>> > this twice now.
>> >
>> > ****Here are the symptoms:
>> > Documents (from Word, excel, email or the Web, etc.) are
>> > incomplete...missing
>> > lines and sentences....partial words cut in half.....double
>> > printing.....very
>> > fragmented. The beginning of the document seems to start out OK, but
>> > begins
>> > fragmenting from that point on.
>> >
>> > It IS NOT a mechanical hardware problem as it COPIES PERFECTLY! It has
>> > got
>> > to be related to the MS Vista OS!
>> >
>> > Note: I cleaned the cartridges manually, but when I tried to use the
>> > maintenance
>> > tool to fix, align and print test pages, the printer "locks up" halfway
>> > through
>> > the process. Then I get an error message that the printer is eitherr
>> > "busy"
>> > or
>> > "not communicating".
>> >
>> > Please try to HELP! Thank you!!
>> >
>> > --
>> > Philip Marsili
>> >
>> First, to be clear, the "correct" driver to which you refer is the Vista
>> compatible driver from the Lexmark site?
>>
>> Second, when you installed the driver, did you first make sure to
>> uninstall
>> any previous drivers and software for the printer?
>>
>> Third, when you installed the Vista drivers, did you start with the
>> printer
>> disconnected from the computer or was it connected? Most, not all, USB
>> devices need to be disconnected from the system at the beginning of
>> driver
>> install. Be sure to check your Lexmark documentation for proper
>> installation procedures.
>>
>> If none of the above helps, in addition to waiting for Lexmark's reply,
>> you
>> might get better help with this issue on the
>> microsoft.public.windows.vista.print_fax_scan newsgroup.
>>
>> --
>> Michael Solomon
>> Backup is a PC user's best friend
>> DTS-L.Org: http://www.dts-l.org/
>>
X64 drivers are for the 64-bit version of XP. Unless you specifically
ordered the 64-bit version, you more than likely have the 32-bit. "System,"
in Control Panel well tell you which version you have.


--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/