Problem connect Windows UPDATE site

I have problem when i connect windows update site.
The error is 0x8DDD0004.

I have run this command "%windir%\windows update.log" and the result
is this:

-----------------------------------------------------------------------------
2005-04-16 16:31:46 14:31:46 Success CDM Starting
2005-04-16 16:31:46 14:31:46 Success IUCTL Starting
2005-04-16 16:31:48 14:31:48 Error IUCTL Digital
Signatures on file C:\Programmi\WindowsUpdate\V4\temp\iuident.cab are
not trusted (Error 0x80092026)
2005-04-16 16:31:48 14:31:48 Error IUCTL Digital
Signatures on file C:\Programmi\WindowsUpdate\V4\temp\iuident.cab are
not trusted (Error 0x800B0004: Il soggetto non è autorizzato a
eseguire l'azione specificata.)
2005-04-16 16:31:48 14:31:48 Error IUCTL Failed to
download iuident.cab from http://windowsupdate.microsoft.com/v4/ to
C:\Programmi\WindowsUpdate\V4\temp (Error 0x800B0004: Il soggetto non
è autorizzato a eseguire l'azione specificata.)
2005-04-16 16:31:48 14:31:48 Success IUENGINE Starting
2005-04-16 16:31:48 14:31:48 Success IUENGINE Shutting down
2005-04-16 16:31:48 14:31:48 Success IUCTL Shutting down
2005-04-16 16:32:45 14:32:45 Success CDM Shutting down

Does anyone know how solve the problem?!


TNX

RmX77 wrote:
> I have problem when i connect windows update site.
> The error is 0x8DDD0004.
>
> I have run this command "%windir%\windows update.log" and the result
> is this:
>
> -----------------------------------------------------------------------------
> 2005-04-16 16:31:46 14:31:46 Success CDM Starting
> 2005-04-16 16:31:46 14:31:46 Success IUCTL Starting
> 2005-04-16 16:31:48 14:31:48 Error IUCTL Digital
> Signatures on file C:\Programmi\WindowsUpdate\V4\temp\iuident.cab are
> not trusted (Error 0x80092026)
> 2005-04-16 16:31:48 14:31:48 Error IUCTL Digital
> Signatures on file C:\Programmi\WindowsUpdate\V4\temp\iuident.cab are
> not trusted (Error 0x800B0004: Il soggetto non è autorizzato a
> eseguire l'azione specificata.)
> 2005-04-16 16:31:48 14:31:48 Error IUCTL Failed to
> download iuident.cab from http://windowsupdate.microsoft.com/v4/ to
> C:\Programmi\WindowsUpdate\V4\temp (Error 0x800B0004: Il soggetto non
> è autorizzato a eseguire l'azione specificata.)
> 2005-04-16 16:31:48 14:31:48 Success IUENGINE Starting
> 2005-04-16 16:31:48 14:31:48 Success IUENGINE Shutting down
> 2005-04-16 16:31:48 14:31:48 Success IUCTL Shutting down
> 2005-04-16 16:32:45 14:32:45 Success CDM Shutting down
>
> Does anyone know how solve the problem?!
>
>
> TNX

Part 1 of my reply: Is this Windows 98? Please reply.

You have actually 2 problems. First begins with an error 80092026 -- which translates to -- "The cryptographic operation failed due to a local security option setting".

The second error 800B0004 is a Trust error in downloading iuident.cab from Windows Update and putting it into folder
C:\Programmi\WindowsUpdate\V4\temp.

Look at that folder & see what is in it. Anything in the \V4\temp folder can & should be deleted.

Regarding your 800B0004 error -- I'm going to pass on a direct quote from Lucy at Microsoft.
<Quote>
This is a trust error. We need to make sure we have disabled all Antivirus
and web enhancement/accelerator programs. Also please verify the following:

Next navigate to Trusted Sites.
Internet Explorer > Tools > Internet Options > Security

Select "Trusted Sites"
Select "Sites"

*Uncheck* the "Require Server Verification" option

Add the following:
http://windowsupdate.microsoft.com
http://v4.windowsupdate.microsoft.com
http://download.windowsupdate.com
Click Apply, then Ok Exit Internet Explorer

Verify the following folder is not Read only and has Full Control permission
for Everyone
C:\program files\windwosupdate\v4\temp

Perform a Selective Startup:
Start > Run
Type "msconfig" (without quotes)
On the Startup Tab,
De-Select all items - disable all
Click Apply, then OK
Reboot, and try Windows Update again.

If error persists, please post the Windows Update.log file.
</end quote>

Please do post back with your progress / status.

--
Maurice N
MVP Windows - Shell / User
-----

Help! I am having the same problem it started on yesterday. I have emailed
support for help as well.

I can't access any updates on the windows update site nor can i access
symantec via the internet. I have Windows XP and Norton Antivirus 2003 which
is updated as updates come in. I called symantec and they told me to uprade
to 2005 but I can't get on their site to upgrade.

All security is disabled and everytime I try to enable I get error messages.
Whatever I opened shut down all SECURITY. I CANNOT enable updates or
firewall, etc.

I did write down one error code I received 0X8DDD0018.

I'm online looking for help unprotected. What is this a virus? What do I do?


"Maurice N ~ MVP" wrote:

> RmX77 wrote:
> > I have problem when i connect windows update site.
> > The error is 0x8DDD0004.
> >
> > I have run this command "%windir%\windows update.log" and the result
> > is this:
> >
> > -----------------------------------------------------------------------------
> > 2005-04-16 16:31:46 14:31:46 Success CDM Starting
> > 2005-04-16 16:31:46 14:31:46 Success IUCTL Starting
> > 2005-04-16 16:31:48 14:31:48 Error IUCTL Digital
> > Signatures on file C:\Programmi\WindowsUpdate\V4\temp\iuident.cab are
> > not trusted (Error 0x80092026)
> > 2005-04-16 16:31:48 14:31:48 Error IUCTL Digital
> > Signatures on file C:\Programmi\WindowsUpdate\V4\temp\iuident.cab are
> > not trusted (Error 0x800B0004: Il soggetto non è autorizzato a
> > eseguire l'azione specificata.)
> > 2005-04-16 16:31:48 14:31:48 Error IUCTL Failed to
> > download iuident.cab from http://windowsupdate.microsoft.com/v4/ to
> > C:\Programmi\WindowsUpdate\V4\temp (Error 0x800B0004: Il soggetto non
> > è autorizzato a eseguire l'azione specificata.)
> > 2005-04-16 16:31:48 14:31:48 Success IUENGINE Starting
> > 2005-04-16 16:31:48 14:31:48 Success IUENGINE Shutting down
> > 2005-04-16 16:31:48 14:31:48 Success IUCTL Shutting down
> > 2005-04-16 16:32:45 14:32:45 Success CDM Shutting down
> >
> > Does anyone know how solve the problem?!
> >
> >
> > TNX
>
> Part 1 of my reply: Is this Windows 98? Please reply.
>
> You have actually 2 problems. First begins with an error 80092026 -- which translates to -- "The cryptographic operation failed due to a local security option setting".
>
> The second error 800B0004 is a Trust error in downloading iuident.cab from Windows Update and putting it into folder
> C:\Programmi\WindowsUpdate\V4\temp.
>
> Look at that folder & see what is in it. Anything in the \V4\temp folder can & should be deleted.
>
> Regarding your 800B0004 error -- I'm going to pass on a direct quote from Lucy at Microsoft.
> <Quote>
> This is a trust error. We need to make sure we have disabled all Antivirus
> and web enhancement/accelerator programs. Also please verify the following:
>
> Next navigate to Trusted Sites.
> Internet Explorer > Tools > Internet Options > Security
>
> Select "Trusted Sites"
> Select "Sites"
>
> *Uncheck* the "Require Server Verification" option
>
> Add the following:
> http://windowsupdate.microsoft.com
> http://v4.windowsupdate.microsoft.com
> http://download.windowsupdate.com
> Click Apply, then Ok Exit Internet Explorer
>
> Verify the following folder is not Read only and has Full Control permission
> for Everyone
> C:\program files\windwosupdate\v4\temp
>
> Perform a Selective Startup:
> Start > Run
> Type "msconfig" (without quotes)
> On the Startup Tab,
> De-Select all items - disable all
> Click Apply, then OK
> Reboot, and try Windows Update again.
>
> If error persists, please post the Windows Update.log file.
> </end quote>
>
> Please do post back with your progress / status.
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>

wrecklezz247365 wrote:
> Help! I am having the same problem it started on yesterday. I have
> emailed support for help as well.
>
> I can't access any updates on the windows update site nor can i access
> symantec via the internet. I have Windows XP and Norton Antivirus
> 2003 which is updated as updates come in. I called symantec and they
> told me to uprade to 2005 but I can't get on their site to upgrade.
>
> All security is disabled and everytime I try to enable I get error
> messages. Whatever I opened shut down all SECURITY. I CANNOT enable
> updates or firewall, etc.
>
> I did write down one error code I received 0X8DDD0018.
>
> I'm online looking for help unprotected. What is this a virus? What
> do I do?

Do see this MS Article - ID # 883614 -- http://support.microsoft.com/default...b;en-us;883614

Your error exception is 0X8DDD0018. What it indicates is that Automatic Updates could be disabled, or Not started; or that
Background Intelligent Transfer Service could be disabled or Not started.

You must make sure these Win XP services are enabled and running:

Automatic Updates
Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

Go to Start menu >Run > MSCONFIG <enter>
Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.

Lastly, you need to have either a 3rd-party firewall or XP's firewall ON, and, have a good/current antivirus on. Don't go on the net without them!

Do you think or have an indication this pc was infected? or did you recently clean up after an infection? if yes, which virus / malware?

Are you having a problem reaching other websites ? (besides MS or Symantec)
--
Maurice N
MVP Windows - Shell / User
-----

Yes, I got a red alert from Norton saying Malicious something. I can't get
onto Mcafee's site either. The screen says "cannot find server". Whatever
this thing is blocks anything related to security.

This just happened yesterday after I opened an email from a familiar email.
I should have known better I guess. I was a zip file entitled jokes and once
I opened the file it said "sorry" then all security services were disabled.

Is my computer going to die?

"Maurice N ~ MVP" wrote:

> wrecklezz247365 wrote:
> > Help! I am having the same problem it started on yesterday. I have
> > emailed support for help as well.
> >
> > I can't access any updates on the windows update site nor can i access
> > symantec via the internet. I have Windows XP and Norton Antivirus
> > 2003 which is updated as updates come in. I called symantec and they
> > told me to uprade to 2005 but I can't get on their site to upgrade.
> >
> > All security is disabled and everytime I try to enable I get error
> > messages. Whatever I opened shut down all SECURITY. I CANNOT enable
> > updates or firewall, etc.
> >
> > I did write down one error code I received 0X8DDD0018.
> >
> > I'm online looking for help unprotected. What is this a virus? What
> > do I do?
>
> Do see this MS Article - ID # 883614 -- http://support.microsoft.com/default...b;en-us;883614
>
> Your error exception is 0X8DDD0018. What it indicates is that Automatic Updates could be disabled, or Not started; or that
> Background Intelligent Transfer Service could be disabled or Not started.
>
> You must make sure these Win XP services are enabled and running:
>
> Automatic Updates
> Background Intelligent Transfer Service (BITS)
> Cryptographic Services
> Remote Procedure Call (RPC)
> System Restore Service
>
> Go to Start menu >Run > MSCONFIG <enter>
> Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.
>
> Lastly, you need to have either a 3rd-party firewall or XP's firewall ON, and, have a good/current antivirus on. Don't go on the net without them!
>
> Do you think or have an indication this pc was infected? or did you recently clean up after an infection? if yes, which virus / malware?
>
> Are you having a problem reaching other websites ? (besides MS or Symantec)
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>

Thanks Maurice! You said:

Go to Start menu >Run > MSCONFIG <enter>
> Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.
>
> Lastly, you need to have either a 3rd-party firewall or XP's firewall ON, and, have a good/current antivirus on. Don't go on the net without them!


I checked and everything is checked but some of them have been stopped and
are not running. Something is stopping my security from functioning.
>


"wrecklezz247365" wrote:

> Yes, I got a red alert from Norton saying Malicious something. I can't get
> onto Mcafee's site either. The screen says "cannot find server". Whatever
> this thing is blocks anything related to security.
>
> This just happened yesterday after I opened an email from a familiar email.
> I should have known better I guess. I was a zip file entitled jokes and once
> I opened the file it said "sorry" then all security services were disabled.
>
> Is my computer going to die?
>
> "Maurice N ~ MVP" wrote:
>
> > wrecklezz247365 wrote:
> > > Help! I am having the same problem it started on yesterday. I have
> > > emailed support for help as well.
> > >
> > > I can't access any updates on the windows update site nor can i access
> > > symantec via the internet. I have Windows XP and Norton Antivirus
> > > 2003 which is updated as updates come in. I called symantec and they
> > > told me to uprade to 2005 but I can't get on their site to upgrade.
> > >
> > > All security is disabled and everytime I try to enable I get error
> > > messages. Whatever I opened shut down all SECURITY. I CANNOT enable
> > > updates or firewall, etc.
> > >
> > > I did write down one error code I received 0X8DDD0018.
> > >
> > > I'm online looking for help unprotected. What is this a virus? What
> > > do I do?
> >
> > Do see this MS Article - ID # 883614 -- http://support.microsoft.com/default...b;en-us;883614
> >
> > Your error exception is 0X8DDD0018. What it indicates is that Automatic Updates could be disabled, or Not started; or that
> > Background Intelligent Transfer Service could be disabled or Not started.
> >
> > You must make sure these Win XP services are enabled and running:
> >
> > Automatic Updates
> > Background Intelligent Transfer Service (BITS)
> > Cryptographic Services
> > Remote Procedure Call (RPC)
> > System Restore Service
> >
> > Go to Start menu >Run > MSCONFIG <enter>
> > Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.
> >
> > Lastly, you need to have either a 3rd-party firewall or XP's firewall ON, and, have a good/current antivirus on. Don't go on the net without them!
> >
> > Do you think or have an indication this pc was infected? or did you recently clean up after an infection? if yes, which virus / malware?
> >
> > Are you having a problem reaching other websites ? (besides MS or Symantec)
> > --
> > Maurice N
> > MVP Windows - Shell / User
> > -----
> >
> >

Hello Ben

Very nicely written/presented/researched. I took notice and I am sure others
did also. But it did not address the OP's issue.

--
Peter

Please reply to Newsgroup for the benefit of others.


"Ben B. [US]" <> wrote in message
news:...
Bellow is some troubleshooting steps. If at any point you try using Windows
Update and it begins working again there's no need to continue the
troubleshooting steps.