Problem installing KB890175: can't copy update_SP2QFE.inf

We have this one PC here that has SP2 and all the subsequent updates
available applied except for the security update described by
KB890175. We've tried to allow automatic update to install it as
well as downloading the standalone installer and running that.
Regardless, the installer always complains that it can't copy
update_SP2QFE.inf from the (termporary) installation folder, yet
while the installer is still running, we can easily browse to the
folder (i.e. <drive-letter>:\<temp-folder-name>\update) and see the
file about which the installer is complaining. How the heck do we
get this thing installed? FWIW, the KB890175.LOG file generated by
our most recent attempt can be found here:

http://www.ecr6.ohio-state.edu/~davism/kb890175.log

Thanks,
Mike

In case it wasn't clear from my original post, the OS in question is
Windows XP Pro w/ SP2 installed. I also discovered that the log file
I cited via URL had restricted "world" access, thus generating a file-
not-found error. This has been corrected.

Regards,
Mike

> the installer always complains that it can't copy update_SP2QFE.inf
> from the (termporary) installation folder

I wouldn't have imagined that from this:

> http://www.ecr6.ohio-state.edu/~davism/kb890175.log


<quote>
13.780: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.2.KB890175.cat with error 0x57
19.949: Message displayed to the user: Are you sure you want to cancel?
19.949: User Input: YES
</quote>


But the most suspect thing in your log is that if this is XPsp2
why is it still using WUv4 instead of WUv5? (My download
went to SoftwareDistribution\Download.) There are other
discrepancies in there too. Are you sure that is really from
an XPsp2 system? Do you have a log from a successful
install on an XPsp2 system which you could compare this
one with to see what I mean?


Apart from those observations a common factor you may have
with others who reported the same problem is likely *not*

<example>
3.425: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed: 0xe0000102
</example>

FWIW I see the same thing in my log and I don't think I have a problem.

http://groups-beta.google.com/groups...=1&sa=N&tab=wg

(Google Groups search for
halacpi kb890175
)


BTW that search uncovered a previous suggestion I gave to WoodySails.
Unfortunately I can't remember if I got any feedback from him/her privately.
Perhaps just installing it manually worked as it apparently did for one of the
others?


HTH

Robert Aldwinckle
---


<> wrote in message
news: oups.com...
> We have this one PC here that has SP2 and all the subsequent updates
> available applied except for the security update described by
> KB890175. We've tried to allow automatic update to install it as
> well as downloading the standalone installer and running that.
> Regardless, the installer always complains that it can't copy
> update_SP2QFE.inf from the (termporary) installation folder, yet
> while the installer is still running, we can easily browse to the
> folder (i.e. <drive-letter>:\<temp-folder-name>\update) and see the
> file about which the installer is complaining. How the heck do we
> get this thing installed? FWIW, the KB890175.LOG file generated by
> our most recent attempt can be found here:
>
> http://www.ecr6.ohio-state.edu/~davism/kb890175.log
>
> Thanks,
> Mike
>

The log file cited in the URL I provided is from a stand-alone
installation attempt, not from Windows Update. I'll try that to see
if/how the log file contents differ. The "message displayed to user"
that is answered in the affirmative is initiated when the installer
reports it can't copy the update_SP2QFE.inf file. The options are to
retry or cancel. Retry never works, so I'm just cancelling. I'll get
that WU log file for you later this afternoon.