Problem installing Media Player update: KB917734

This is the log for that update:

0.093:
================================================== ==============================
0.093: 2006/06/30 02:55:08.375 (local)
0.093:
C:\WINNT\SoftwareDistribution\Download\40959fe4827 5d9292b4d2f834a6ec896\update\update.exe
(version 6.2.29.0)
0.093: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.109: Hotfix started with following command line: -q -z -er
/ParentInfo:9247c3f81b7aa644a2428a387d5f18ed
0.109: C:\WINNT\system32\wmp.dll is Present
0.109: Condition succeeded for section Test.FileExists.Section in Line
1 of PreRequisite
0.109: FileVersion of C:\WINNT\system32\wmp.dll is Greater or Equal To
9.0.0.2980
0.109: FileVersion of C:\WINNT\system32\wmp.dll is Less Than 10.0.0.0
0.109: Condition succeeded for section Test.FileVer.Section in Line 2
of PreRequisite
0.656: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
with error 0x2
0.656: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
with error 0x2
0.656: DoInstallation: CleanPFR failed: 0x2
0.671: SetProductTypes: InfProductBuildType=BuildType.IP
0.671: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.671: DoInstallation: FetchSourceURL for
c:\winnt\softwaredistribution\download\40959fe4827 5d9292b4d2f834a6ec896\update\update_Win2K.inf
failed
0.671: CreateUninstall = 1,Directory =
C:\WINNT\$NtUninstallKB917734_WMP9$
0.671: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
failed: 0xe0000102
0.671: BuildCabinetManifest: update.url absent
0.687: Starting AnalyzeComponents
0.687: AnalyzePhaseZero used 0 ticks
0.687: OEM file scan used 0 ticks
1.156: AnalyzePhaseOne: used 469 ticks
1.156: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.156: AnalyzeComponents: Hotpatching is disabled.
1.156: AnalyzePhaseTwo used 0 ticks
1.156: AnalyzePhaseThree used 0 ticks
1.156: AnalyzePhaseFive used 0 ticks
1.156: AnalyzePhaseSix used 0 ticks
1.171: AnalyzeComponents used 484 ticks
1.171: Downloading 0 files
1.171: bPatchMode = FALSE
1.171: Inventory complete: ReturnStatus=0, 500 ticks
1.203: Num Ticks for invent : 532
1.203: Allocation size of drive C: is 4096 bytes, free space =
25134981120 bytes
1.203: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
1.203: Drive C: free 23970MB req: 5MB w/uninstall: NOT CALCULATED.
1.203: CabinetBuild complete
1.203: Num Ticks for Cabinet build : 0
1.203: DynamicStrings section not defined or empty.
1.234: FileInUse:: Added to Filelist: c:\winnt\kb917734.cat
1.234: FileInUse:: Added to Filelist: c:\winnt\system32\wmp.dll
1.234: FileInUse:: Added to Filelist:
c:\winnt\system32\dllcache\wmp.dll
0.109:
================================================== ==============================


It hangs on starting processes for install. It'll sit there as long as
i let it. This is actually happening on 2 computer I am trying to
update. Anyone have any insight?

Here's the log from the other computer.

================================================== ==============================
0.297: 2006/06/29 22:25:39.115 (local)
0.297: c:\ec4ce5fe25f3970606a42906eb\update\update.exe (version
6.2.29.0)
0.313: Hotfix started with following command line:
0.406: C:\WINDOWS\system32\wmp.dll is Present
0.406: Condition succeeded for section Test.FileExists.Section in Line
1 of PreRequisite
0.422: FileVersion of C:\WINDOWS\system32\wmp.dll is Greater or Equal
To 10.0.0.3646
0.422: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 11.0.0.0
0.422: Condition succeeded for section Test.FileVer.Section in Line 2
of PreRequisite
0.797: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
with error 0x2
0.797: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
with error 0x2
0.797: DoInstallation: CleanPFR failed: 0x2
0.813: SetProductTypes: InfProductBuildType=BuildType.Sel
0.813: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.906: DoInstallation: FetchSourceURL for
c:\ec4ce5fe25f3970606a42906eb\update\update.inf failed
0.906: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
failed: 0xe0000102
0.906: BuildCabinetManifest: update.url absent
0.938: Starting AnalyzeComponents
0.938: AnalyzePhaseZero used 0 ticks
0.938: No c:\windows\INF\updtblk.inf file.
0.938: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
0.938: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
3.578: CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallKB917734_WMP10$
21.141: Failed to query DriverPath of
ROOT\LEGACY_ERASERUTILDRV10502\0000 0x2
21.906: SetupVerifyInfFile failed with error 0x490 for oem18.inf of
device ROOT\PORTS\0000
22.203: SetupVerifyInfFile failed with error 0x490 for oem18.inf of
device ROOT\PORTS\0001
24.219: SetupVerifyInfFile failed with error 0x490 for oem16.inf of
device USB\VID_0681&PID_000F&MI_00\6&2510DF91&1&0000
24.422: SetupVerifyInfFile failed with error 0x490 for oem17.inf of
device USB\VID_0681&PID_000F&MI_01\6&2510DF91&1&0001
24.813: OEM file scan used 23875 ticks

I had trouble installing this update for a long time. It would hang on
my Windows 2000 Pro machine. Eventually I was able to do it by killing
the "WMDM PMSP Service" while I installed the update (on my w2k
machine, Control Panel > Administrative Tools > Services > Find and
Kill "WMDM PMSP Service").

Brian

Brian, I read your two posts of 7/8/06 concerning the Media Play 10 KB917734
failure to complete the update process. All of the other updates in the
bundle worked fine. I used both the Express and Custom options with same
results. I am running WXP Pro on my Compaq notebook. When you write of
"killing the WMDM PMSP Service" briefly what are you doing here? I should be
able to follow your steps to get to the file. Will I need to repeat the
process to un-kill it? Or would it just be easier for this novice to delete
Media Player 10 and be done with it?
thank you very much. frank

"Brian" wrote:

> I had trouble installing this update for a long time. It would hang on
> my Windows 2000 Pro machine. Eventually I was able to do it by killing
> the "WMDM PMSP Service" while I installed the update (on my w2k
> machine, Control Panel > Administrative Tools > Services > Find and
> Kill "WMDM PMSP Service").
>
> Brian
>
>

frankd wrote:
> Brian, I read your two posts of 7/8/06 concerning the Media Play 10 KB917734
> failure to complete the update process. All of the other updates in the
> bundle worked fine. I used both the Express and Custom options with same
> results. I am running WXP Pro on my Compaq notebook. When you write of
> "killing the WMDM PMSP Service" briefly what are you doing here? I should be
> able to follow your steps to get to the file. Will I need to repeat the
> process to un-kill it? Or would it just be easier for this novice to delete
> Media Player 10 and be done with it?
> thank you very much. frank

Well my situation was on Windows 2000 Pro, not XP Pro, so it may not
apply to your problem. But you can try it to see if it solves the
problem for you.