Problem with KB905749 update

I recently downloaded and installed the latest 9 updates available for
Windows XP. I have XP Pro, and have always kept it updated through windows
update.

After installing the above updates, I noticed my hardware listing in device
manager had disappeared. I tried the reg fix from Kelly's website, with no
luck. I ended up restoring an image of my C drive to get it back.

I then went through and installed the updates individually, to find out
which update was causing my problem. It was the kb905749 critical update. If
I download and install it, upon rebooting, all items listed in device
manager are gone, just a blank white screen. It also messes up my being able
to uninstall my video drivers to install newer ones.

Has anyone else run across this? The other 8 windows updates installed
without issue, it is just this one remaining update that messes up my
system. Anyone know of a work around?

I do disable my AVG Antivirus before downloading and installing the update.

Any help would be greatly appreciated.






--
Don Burnette

"Don Burnette" <> schrieb:

> I then went through and installed the updates individually, to find out
> which update was causing my problem. It was the kb905749 critical update. If
> I download and install it, upon rebooting, all items listed in device
> manager are gone, just a blank white screen. It also messes up my being able
> to uninstall my video drivers to install newer ones.

Any hints in the event viewer? Any service hanging or not starting?

Bye,
Freudi

Ottmar Freudenberger wrote:
> "Don Burnette" <> schrieb:
>
>> I then went through and installed the updates individually, to find
>> out which update was causing my problem. It was the kb905749
>> critical update. If I download and install it, upon rebooting, all
>> items listed in device manager are gone, just a blank white screen.
>> It also messes up my being able to uninstall my video drivers to
>> install newer ones.
>
> Any hints in the event viewer? Any service hanging or not starting?
>
> Bye,
> Freudi


No, none that I see.

How I found out I had the problem, was I was trying to update my video
drivers a week or so ago, this was shortly after I had downloaded and
installed the 9 latest windows xp updates. I could not uninstall my video
drivers, nor install the new ones, I got an error that it could not be
initialized, the remote procedure call failed or something like that. Upon
looking further, I realized I had no hardware showing in my device manager,
just a blank white screen.
I restored my system to a previous image, and all was well.

After grabbing the updates again , same thing happened. I then realized it
must be one of the updates doing this, so I tried system restore and it
would not restore to any restore point I chose, so I restored the same image
again. I then went to windows update site and grabbed them individually,
until I found the one that was causing this - kb905749.

I perused through this newsgroup and did not see where anyone else had
posted for this kind of issue.



--
Don Burnette

"Don Burnette" <> schrieb:

>> Any hints in the event viewer? Any service hanging or not starting?

> No, none that I see.

The "Plug & Play" service is up and running?

Bye,
Freudi

Ottmar Freudenberger wrote:
> "Don Burnette" <> schrieb:
>
>>> Any hints in the event viewer? Any service hanging or not starting?
>
>> No, none that I see.
>
> The "Plug & Play" service is up and running?
>
> Bye,
> Freudi


Yes, both before and after installing the update, plug and play service is
running.

Thanks,



--
Don Burnette

"Don Burnette" <> schrieb:

> Yes, both before and after installing the update, plug and play service is
> running.

Hmpf, what's the version number of the umpnpmgr.dll?
Could you access device manager after booting into Windows XP's save mode?

Bye,
Freudi

Ottmar Freudenberger wrote:
> "Don Burnette" <> schrieb:
>
>> Yes, both before and after installing the update, plug and play
>> service is running.
>
> Hmpf, what's the version number of the umpnpmgr.dll?
> Could you access device manager after booting into Windows XP's save
> mode?
>
> Bye,
> Freudi


I show 4 files named umpnpmgr.dll ( one of which is in a kb uninstall
folder )

There are two version numbers,

5.1.2600.2710
5.1.2600.2180

2710 is in c:windows\system32 folder .

No, even in safe mode, after installing kb905749, nothing shows up in device
manager.


Thanks,


--
Don Burnette

"Don Burnette" <> schrieb:

> I show 4 files named umpnpmgr.dll ( one of which is in a kb uninstall
> folder )
>
> There are two version numbers,
>
> 5.1.2600.2710
> 5.1.2600.2180
>
> 2710 is in c:windows\system32 folder .

Ooops, KB905749 should install version 5.1.2600.2744 dated 08-23-05.
Version 5.1.2600.2710 is the version which comes with KB899588 which
has been replaced by KB905749. Did you check the version number with
KB905749 installed? If so, any hints in the KB905749.log file to be
found in the Windows folder?

> No, even in safe mode, after installing kb905749, nothing shows up in device
> manager.

Grmbl

Bye,
Freudi

Ottmar Freudenberger wrote:
> "Don Burnette" <> schrieb:
>
>> I show 4 files named umpnpmgr.dll ( one of which is in a kb
>> uninstall folder )
>>
>> There are two version numbers,
>>
>> 5.1.2600.2710
>> 5.1.2600.2180
>>
>> 2710 is in c:windows\system32 folder .
>
> Ooops, KB905749 should install version 5.1.2600.2744 dated 08-23-05.
> Version 5.1.2600.2710 is the version which comes with KB899588 which
> has been replaced by KB905749. Did you check the version number with
> KB905749 installed? If so, any hints in the KB905749.log file to be
> found in the Windows folder?
>
>> No, even in safe mode, after installing kb905749, nothing shows up
>> in device manager.
>
> Grmbl
>
> Bye,
> Freudi


No, I currently do not have KB905749 installed, which is I guess why I have
the older version.
After installing 905749, I had to restore an image of my C partition, system
restore would not even work, could not restore to the previous restore
point.
This is twice I have had to restore from an image due to this issue, and I
really don't want to have to do it again, although I guess I could shut down
system restore then restart it in hopes that it will work the next time.

--
Don Burnette

Ottmar Freudenberger wrote:
> "Don Burnette" <> schrieb:
>
>> I show 4 files named umpnpmgr.dll ( one of which is in a kb
>> uninstall folder )
>>
>> There are two version numbers,
>>
>> 5.1.2600.2710
>> 5.1.2600.2180
>>
>> 2710 is in c:windows\system32 folder .
>
> Ooops, KB905749 should install version 5.1.2600.2744 dated 08-23-05.
> Version 5.1.2600.2710 is the version which comes with KB899588 which
> has been replaced by KB905749. Did you check the version number with
> KB905749 installed? If so, any hints in the KB905749.log file to be
> found in the Windows folder?
>
>> No, even in safe mode, after installing kb905749, nothing shows up
>> in device manager.
>
> Grmbl
>
> Bye,
> Freudi


Ok, I went ahead and disabled and re-enabled system restore, and created a
new image of my C partition if needed.

I downloaded and installed KB905749, and once again, nothing is showing in
device manager, just a blank white screen.

I now show 8 files named umpnpmgr.dll. The version of the one in the
windows/system32 folder is 5.1.2600.2744

I copied the first part of the log file ( not the complete log file), and it
appears it shows a problem with " installation did not complete". I have
included it below in case it gives any hints as to why it is doing this..

I will try to uninstall the hotfix first, and if that doesn't work, will try
the system restore point that was set.



[KB905749.log]
3.016:
================================================== ==============================
3.016: 2005/10/23 17:46:14.828 (local)
3.016:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a10059c9324422cfcb0f7ef897dbfc6d\update\update. exe
(version 6.1.22.4)
3.031: Hotfix started with following command line: /si
/ParentInfo:8e0af7288a03b845bdc6e142a5e02ed9
4.656: DoInstallation: CleanPFR failed: 0x2
4.688: SetProductTypes: InfProductBuildType=BuildType.IP
4.688: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.735: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB905749$
4.735: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
4.766: ref tag c:\windows\system32\sp4.cab does not exist
4.766: ref tag c:\windows\system32\sp3.cab does not exist
4.766: ref tag c:\windows\system32\sp2.cab does not exist
4.766: ref tag c:\windows\system32\sp1.cab does not exist
4.766: ref tag c:\windows\system32\driver.cab does not exist
4.766: ref tag c:\windows\system32\fp40ext.cab does not exist
4.766: ref tag c:\windows\system32\fp40ext1.cab does not exist
4.766: ref tag c:\windows\system32\wms4.cab does not exist
4.766: ref tag c:\windows\system32\wms41.cab does not exist
4.766: ref tag c:\windows\system32\ims.cab does not exist
4.766: ref tag c:\windows\system32\ims1.cab does not exist
4.766: ref tag c:\windows\system32\ins.cab does not exist
4.766: ref tag c:\windows\system32\ins1.cab does not exist
4.781: Starting AnalyzeComponents
4.781: AnalyzePhaseZero used 0 ticks
4.781: No c:\windows\INF\updtblk.inf file.
4.781: OEM file scan used 0 ticks
4.797: AnalyzePhaseOne: used 16 ticks
4.797: AnalyzeComponents: Hotpatch analysis disabled; skipping.
4.797: AnalyzeComponents: Hotpatching is disabled.
4.797: FindFirstFile c:\windows\$hf_mig$\*.*
6.031: AnalyzeForBranching used 31 ticks.
6.031: AnalyzePhaseTwo used 0 ticks
6.031: AnalyzePhaseThree used 0 ticks
6.141: AnalyzePhaseFive used 110 ticks
6.141: AnalyzePhaseSix used 0 ticks
6.141: AnalyzeComponents used 1360 ticks
6.141: Downloading 2 files
6.141: bPatchMode = TRUE
6.141: Inventory complete: ReturnStatus=0, 1406 ticks
6.141: Num Ticks for invent : 1406
6.172: [dumpDownloadTask] Update.exe posting request file to download a
total of 47636 bytes (47636 bytes in patches and 0 bytes in fallbacks)
6.172: dumpDownloadTask returned 0xf200 (more files to download)
6.188: KB905749 installation did not complete.
6.188: Update.exe extended error code = 0xf200
0.531:
================================================== ==============================
0.531: 2005/10/23 17:46:19.578 (local)
0.531:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a10059c9324422cfcb0f7ef897dbfc6d\update\update. exe
(version 6.1.22.4)
0.531: Hotfix started with following command line: /si
/ParentInfo:5ffe4a27ed90db41a30250bb0249f1a0
0.968: DoInstallation: CleanPFR failed: 0x2
0.968: SetProductTypes: InfProductBuildType=BuildType.IP
0.968: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.984: Express: 47,636 bytes were downloaded.
1.000: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
1.000: KB905749 installation did not complete.
1.000: Update.exe extended error code = 0xf201


0.750:
================================================== ==============================
0.750: 2005/10/23 17:46:24.578 (local)
0.750:
C:\WINDOWS\SoftwareDistribution\Download\843953281 f8497f8e20b19c4e3fe3e01\update\update.exe
(version 6.1.22.4)
0.750: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.765: Hotfix started with following command line: -q -z -er
/ParentInfo:b2611c4a8468bb4f83a48faf4ae29e6e
1.250: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
1.250: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
1.250: DoInstallation: CleanPFR failed: 0x2
1.265: SetProductTypes: InfProductBuildType=BuildType.IP
1.265: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.281: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB905749$
1.281: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.281: ref tag c:\windows\system32\sp4.cab does not exist
1.281: ref tag c:\windows\system32\sp3.cab does not exist
1.281: ref tag c:\windows\system32\sp2.cab does not exist
1.281: ref tag c:\windows\system32\sp1.cab does not exist
1.281: ref tag c:\windows\system32\driver.cab does not exist
1.281: ref tag c:\windows\system32\fp40ext.cab does not exist
1.281: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.281: ref tag c:\windows\system32\wms4.cab does not exist
1.281: ref tag c:\windows\system32\wms41.cab does not exist
1.281: ref tag c:\windows\system32\ims.cab does not exist
1.281: ref tag c:\windows\system32\ims1.cab does not exist
1.297: ref tag c:\windows\system32\ins.cab does not exist
1.297: ref tag c:\windows\system32\ins1.cab does not exist
1.297: Starting AnalyzeComponents
1.297: AnalyzePhaseZero used 0 ticks
1.297: No c:\windows\INF\updtblk.inf file.
1.297: OEM file scan used 0 ticks
1.297: AnalyzePhaseOne: used 0 ticks
1.297: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.297: AnalyzeComponents: Hotpatching is disabled.
1.297: FindFirstFile c:\windows\$hf_mig$\*.*
1.312: AnalyzeForBranching used 0 ticks.
1.312: AnalyzePhaseTwo used 0 ticks
1.312: AnalyzePhaseThree used 0 ticks
1.312: AnalyzePhaseFive used 0 ticks
1.312: AnalyzePhaseSix used 0 ticks
1.312: AnalyzeComponents used 15 ticks
1.312: Downloading 0 files
1.312: bPatchMode = TRUE
1.312: Inventory complete: ReturnStatus=0, 31 ticks
1.312: Num Ticks for invent : 31
1.312: VerifySize: Unable to verify size: Source = NULL:
c:\windows\inf\HFX6A.tmp
1.344: Copied file: c:\windows\inf\branches.inf
2.265: Allocation size of drive C: is 4096 bytes, free space = 5147443200
bytes
2.297: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
2.297: Drive C: free 4908MB req: 10MB w/uninstall: NOT CALCULATED.
2.297: CabinetBuild complete
2.297: Num Ticks for Cabinet build : 985
2.297: DynamicStrings section not defined or empty.
2.297: FileInUse:: need to restart already, turn off
3.297: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
3.375: Num Ticks for Backup : 1078
3.422: Num Ticks for creating uninst inf : 47
3.422: Registering Uninstall Program for -> KB905749, KB905749 , 0x0
3.422: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
3.422: System Restore Point set.
3.484: Copied file: C:\WINDOWS\system32\spmsg.dll
3.500: PFE2: Not avoiding Per File Exceptions.




--
Don Burnette