Problem with KBs 927978 and 923789

My Parents have an HP Pavilion series Desktop pc that is driving me nuts. It
seems Windows Automatic Updater service keeps popping up on startup, (or on
reboot), reporting that the above mentioned updates need to be installed.
MSXML 4.0 installs normally, but KB923789 (a critical update for adobe
Flash) keeps failing.

I've gone to MS Update online, and have tried to install this Flash fix
manually from there as well - but with the same result. I also went to
adobe systems, uninstalled and re-installed Flashplayer. Still won't patch.
On reboot, both appear in automatic updates.

C J. wrote:
> My Parents have an HP Pavilion series Desktop pc that is driving me nuts. It
> seems Windows Automatic Updater service keeps popping up on startup, (or on
> reboot), reporting that the above mentioned updates need to be installed.
> MSXML 4.0 installs normally, but KB923789 (a critical update for adobe
> Flash) keeps failing.
>
> I've gone to MS Update online, and have tried to install this Flash fix
> manually from there as well - but with the same result. I also went to
> adobe systems, uninstalled and re-installed Flashplayer. Still won't patch.
> On reboot, both appear in automatic updates.
>
>
>
>
>
>
Why not download the new Flash Player and then you will not need KB923789
50% of your problem is solved

rick

Installed the latest version.. Flash 9. They're still getting prompted to
make the aforementioned updates. Is there a way to unhide HP updates...
someone else mentioned doing that in a thread below, I guess they wound up
uninstalling the MSXML 4.0 patch.

"Rick" <> wrote in message
news:...
>C J. wrote:
>> My Parents have an HP Pavilion series Desktop pc that is driving me nuts.
>> It seems Windows Automatic Updater service keeps popping up on startup,
>> (or on reboot), reporting that the above mentioned updates need to be
>> installed. MSXML 4.0 installs normally, but KB923789 (a critical update
>> for adobe Flash) keeps failing.
>>
>> I've gone to MS Update online, and have tried to install this Flash fix
>> manually from there as well - but with the same result. I also went to
>> adobe systems, uninstalled and re-installed Flashplayer. Still won't
>> patch. On reboot, both appear in automatic updates.
>>
>>
>>
>>
> Why not download the new Flash Player and then you will not need KB923789
> 50% of your problem is solved
>
> rick

C.J. ... You stated that they " wound up uninstalling the MSXL 4.0
patch " Are your folks being prompted to reinstall the hotfix for KB927978 ?

Suggest downloading the msxml.msi for MSXML 4.0 from here:
http://www.microsoft.com/downloads/d...DisplayLang=en
Double click the .msi. If you are presented with 3 options, choose
Remove. If not, then the MSXML package *should* install.
When done, reboot the system if prompted to. I'd do so anyway just to be
'safe'.
Once the system is rebooted then download the hotfix:
http://www.microsoft.com/downloads/d...DisplayLang=en
Run msxml4-KB927978-enu.exe and that should get it installed.
There will be randomly named folders created on the root drive, C:\, or
the drive with the most free space, for every attempted installation of
the hotfix.
IF the update doesn't install properly [ your notified that it did not
or it is still being reoffered ] then open the most recently created
randomly named folder. Inside of that is the installation log,
msxml4-KB927978-enu.log. Post back with the log's contents.
You can safely delete all *other* randomly created folders if so desired.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



C J. wrote:

> Installed the latest version.. Flash 9. They're still getting prompted to
> make the aforementioned updates. Is there a way to unhide HP updates...
> someone else mentioned doing that in a thread below, I guess they wound up
> uninstalling the MSXML 4.0 patch.
>
> "Rick" <> wrote in message
> news:...
>
>>C J. wrote:
>>
>>>My Parents have an HP Pavilion series Desktop pc that is driving me nuts.
>>>It seems Windows Automatic Updater service keeps popping up on startup,
>>>(or on reboot), reporting that the above mentioned updates need to be
>>>installed. MSXML 4.0 installs normally, but KB923789 (a critical update
>>>for adobe Flash) keeps failing.
>>>
>>>I've gone to MS Update online, and have tried to install this Flash fix
>>>manually from there as well - but with the same result. I also went to
>>>adobe systems, uninstalled and re-installed Flashplayer. Still won't
>>>patch. On reboot, both appear in automatic updates.
>>>
>>>
>>>
>>>
>>
>>Why not download the new Flash Player and then you will not need KB923789
>>50% of your problem is solved
>>
>>rick
>
>
>

Hi Mow, I posted (spoke) before I rebooted and looked again at their HP
today. Apparently, updating to Flash 9 remedied the one problem with
KB923789 failing to install.

Their MSXML 4.0 issue has also been resolved as of today. I installed
MSXML.MSI, and then manually downloaded and installed KB927978. Its working
okay. After that Automatic update made some MSOffice updates, but neither of
the above mentioned fixes has occured again

Some additional info:

Prior to performing repairs - the only folder they had left in root
contained a log I examined. It indicated one of the MSXML patches (applied
yesterday) had installed succesfully, so I don't fully understand why they
kept getting prompted to update it again this morning.

There were also some critical HP Updates that needed to be done as well, but
none of which were related to the issue here.

"MowGreen [MVP]" <> wrote in message
news:uQbkQs$...
> C.J. ... You stated that they " wound up uninstalling the MSXL 4.0
> patch " Are your folks being prompted to reinstall the hotfix for KB927978
> ?
>
> Suggest downloading the msxml.msi for MSXML 4.0 from here:
> http://www.microsoft.com/downloads/d...DisplayLang=en
> Double click the .msi. If you are presented with 3 options, choose Remove.
> If not, then the MSXML package *should* install.
> When done, reboot the system if prompted to. I'd do so anyway just to be
> 'safe'.
> Once the system is rebooted then download the hotfix:
> http://www.microsoft.com/downloads/d...DisplayLang=en
> Run msxml4-KB927978-enu.exe and that should get it installed.
> There will be randomly named folders created on the root drive, C:\, or
> the drive with the most free space, for every attempted installation of
> the hotfix.
> IF the update doesn't install properly [ your notified that it did not or
> it is still being reoffered ] then open the most recently created randomly
> named folder. Inside of that is the installation log,
> msxml4-KB927978-enu.log. Post back with the log's contents.
> You can safely delete all *other* randomly created folders if so desired.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> C J. wrote:
>
>> Installed the latest version.. Flash 9. They're still getting prompted
>> to make the aforementioned updates. Is there a way to unhide HP
>> updates... someone else mentioned doing that in a thread below, I guess
>> they wound up uninstalling the MSXML 4.0 patch.
>>
>> "Rick" <> wrote in message
>> news:...
>>
>>>C J. wrote:
>>>
>>>>My Parents have an HP Pavilion series Desktop pc that is driving me
>>>>nuts. It seems Windows Automatic Updater service keeps popping up on
>>>>startup, (or on reboot), reporting that the above mentioned updates need
>>>>to be installed. MSXML 4.0 installs normally, but KB923789 (a critical
>>>>update for adobe Flash) keeps failing.
>>>>
>>>>I've gone to MS Update online, and have tried to install this Flash fix
>>>>manually from there as well - but with the same result. I also went to
>>>>adobe systems, uninstalled and re-installed Flashplayer. Still won't
>>>>patch. On reboot, both appear in automatic updates.
>>>>
>>>>
>>>>
>>>>
>>>
>>>Why not download the new Flash Player and then you will not need KB923789
>>>50% of your problem is solved
>>>
>>>rick
>>
>>

Nice going, C.J. As long as their not being prompted to install KB927978
anymore and the other update for Flash, then they should be good to go.
Just curious, is Norton Antivirus installed ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



C J. wrote:

> Hi Mow, I posted (spoke) before I rebooted and looked again at their HP
> today. Apparently, updating to Flash 9 remedied the one problem with
> KB923789 failing to install.
>
> Their MSXML 4.0 issue has also been resolved as of today. I installed
> MSXML.MSI, and then manually downloaded and installed KB927978. Its working
> okay. After that Automatic update made some MSOffice updates, but neither of
> the above mentioned fixes has occured again
>
> Some additional info:
>
> Prior to performing repairs - the only folder they had left in root
> contained a log I examined. It indicated one of the MSXML patches (applied
> yesterday) had installed succesfully, so I don't fully understand why they
> kept getting prompted to update it again this morning.
>
> There were also some critical HP Updates that needed to be done as well, but
> none of which were related to the issue here.
>
> "MowGreen [MVP]" <> wrote in message
> news:uQbkQs$...
>
>>C.J. ... You stated that they " wound up uninstalling the MSXL 4.0
>>patch " Are your folks being prompted to reinstall the hotfix for KB927978
>>?
>>
>>Suggest downloading the msxml.msi for MSXML 4.0 from here:
>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>Double click the .msi. If you are presented with 3 options, choose Remove.
>>If not, then the MSXML package *should* install.
>>When done, reboot the system if prompted to. I'd do so anyway just to be
>>'safe'.
>>Once the system is rebooted then download the hotfix:
>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>Run msxml4-KB927978-enu.exe and that should get it installed.
>>There will be randomly named folders created on the root drive, C:\, or
>>the drive with the most free space, for every attempted installation of
>>the hotfix.
>>IF the update doesn't install properly [ your notified that it did not or
>>it is still being reoffered ] then open the most recently created randomly
>>named folder. Inside of that is the installation log,
>>msxml4-KB927978-enu.log. Post back with the log's contents.
>>You can safely delete all *other* randomly created folders if so desired.
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>C J. wrote:
>>
>>
>>>Installed the latest version.. Flash 9. They're still getting prompted
>>>to make the aforementioned updates. Is there a way to unhide HP
>>>updates... someone else mentioned doing that in a thread below, I guess
>>>they wound up uninstalling the MSXML 4.0 patch.
>>>
>>>"Rick" <> wrote in message
>>>news:...
>>>
>>>
>>>>C J. wrote:
>>>>
>>>>
>>>>>My Parents have an HP Pavilion series Desktop pc that is driving me
>>>>>nuts. It seems Windows Automatic Updater service keeps popping up on
>>>>>startup, (or on reboot), reporting that the above mentioned updates need
>>>>>to be installed. MSXML 4.0 installs normally, but KB923789 (a critical
>>>>>update for adobe Flash) keeps failing.
>>>>>
>>>>>I've gone to MS Update online, and have tried to install this Flash fix
>>>>>manually from there as well - but with the same result. I also went to
>>>>>adobe systems, uninstalled and re-installed Flashplayer. Still won't
>>>>>patch. On reboot, both appear in automatic updates.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>Why not download the new Flash Player and then you will not need KB923789
>>>>50% of your problem is solved
>>>>
>>>>rick
>>>
>>>
>

Yes, as a matter of fact. Most of the people I've been helping over the
past couple of days with their Auto Update behavior problems.. (not just the
two my folks were having trouble with, ) met the following two conditions:

1. They owned an HP Desktop or notebook product - with Standalone Norton AV,
or Norton Security Suite installed. (However, in the case of my folks they
allowed the trial version to expire. I plan to remedy that by removing that
product, and installing Kaspersky labs AV.)

2. Wound up having to download and install a patch or patches, and manually
install it.

Theres one other question I have. At one point I attempted to bypass
Automatic Update, via Windows Update. The Install history showed at least 1
dozen or more successful updates of the KB 927978 fix, and 1 dozen failures
(0x643) of KB923789 since Feb 26 2007. Is there a way to reset the
patch/fix history so that Windows Update shows the PC's current fix/patch
state?


"MowGreen [MVP]" <> wrote in message
news:%...
> Nice going, C.J. As long as their not being prompted to install KB927978
> anymore and the other update for Flash, then they should be good to go.
> Just curious, is Norton Antivirus installed ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> C J. wrote:
>
>> Hi Mow, I posted (spoke) before I rebooted and looked again at their HP
>> today. Apparently, updating to Flash 9 remedied the one problem with
>> KB923789 failing to install.
>>
>> Their MSXML 4.0 issue has also been resolved as of today. I installed
>> MSXML.MSI, and then manually downloaded and installed KB927978. Its
>> working okay. After that Automatic update made some MSOffice updates, but
>> neither of the above mentioned fixes has occured again
>>
>> Some additional info:
>>
>> Prior to performing repairs - the only folder they had left in root
>> contained a log I examined. It indicated one of the MSXML patches
>> (applied yesterday) had installed succesfully, so I don't fully
>> understand why they kept getting prompted to update it again this
>> morning.
>>
>> There were also some critical HP Updates that needed to be done as well,
>> but none of which were related to the issue here.
>>
>> "MowGreen [MVP]" <> wrote in message
>> news:uQbkQs$...
>>
>>>C.J. ... You stated that they " wound up uninstalling the MSXL 4.0
>>>patch " Are your folks being prompted to reinstall the hotfix for
>>>KB927978 ?
>>>
>>>Suggest downloading the msxml.msi for MSXML 4.0 from here:
>>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>>Double click the .msi. If you are presented with 3 options, choose
>>>Remove. If not, then the MSXML package *should* install.
>>>When done, reboot the system if prompted to. I'd do so anyway just to be
>>>'safe'.
>>>Once the system is rebooted then download the hotfix:
>>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>>Run msxml4-KB927978-enu.exe and that should get it installed.
>>>There will be randomly named folders created on the root drive, C:\, or
>>>the drive with the most free space, for every attempted installation of
>>>the hotfix.
>>>IF the update doesn't install properly [ your notified that it did not or
>>>it is still being reoffered ] then open the most recently created
>>>randomly named folder. Inside of that is the installation log,
>>>msxml4-KB927978-enu.log. Post back with the log's contents.
>>>You can safely delete all *other* randomly created folders if so desired.
>>>
>>>MowGreen [MVP 2003-2007]
>>>===============
>>> *-343-* FDNY
>>>Never Forgotten
>>>===============
>>>
>>>
>>>
>>>C J. wrote:
>>>
>>>
>>>>Installed the latest version.. Flash 9. They're still getting prompted
>>>>to make the aforementioned updates. Is there a way to unhide HP
>>>>updates... someone else mentioned doing that in a thread below, I guess
>>>>they wound up uninstalling the MSXML 4.0 patch.
>>>>
>>>>"Rick" <> wrote in message
>>>>news:.. .
>>>>
>>>>
>>>>>C J. wrote:
>>>>>
>>>>>
>>>>>>My Parents have an HP Pavilion series Desktop pc that is driving me
>>>>>>nuts. It seems Windows Automatic Updater service keeps popping up on
>>>>>>startup, (or on reboot), reporting that the above mentioned updates
>>>>>>need to be installed. MSXML 4.0 installs normally, but KB923789 (a
>>>>>>critical update for adobe Flash) keeps failing.
>>>>>>
>>>>>>I've gone to MS Update online, and have tried to install this Flash
>>>>>>fix manually from there as well - but with the same result. I also
>>>>>>went to adobe systems, uninstalled and re-installed Flashplayer. Still
>>>>>>won't patch. On reboot, both appear in automatic updates.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>Why not download the new Flash Player and then you will not need
>>>>>KB923789
>>>>>50% of your problem is solved
>>>>>
>>>>>rick
>>>>
>>>>
>>

Not at this time, C.J. AFAIK, the only way to alter the history that one
sees at WU or MU is to delete the DataStor.edb file and lose all
updating history.
To me that's just a 'cosmetic' record as the logs on the system still
contain the updating history.

Thanks for confirming that a Symantec 'product' was installed. Someone
posted to my blog that by disabling NAV prior to installing the update,
it installed correctly without further 'gyrations'.


So ... if anyone sees this thread and is having difficulties getting
KB927978 installed properly, temporarily disable NAV before installing it.
AND REMEMBER to reenable it afterwards, please. <w>


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



C J. wrote:

> Yes, as a matter of fact. Most of the people I've been helping over the
> past couple of days with their Auto Update behavior problems.. (not just the
> two my folks were having trouble with, ) met the following two conditions:
>
> 1. They owned an HP Desktop or notebook product - with Standalone Norton AV,
> or Norton Security Suite installed. (However, in the case of my folks they
> allowed the trial version to expire. I plan to remedy that by removing that
> product, and installing Kaspersky labs AV.)
>
> 2. Wound up having to download and install a patch or patches, and manually
> install it.
>
> Theres one other question I have. At one point I attempted to bypass
> Automatic Update, via Windows Update. The Install history showed at least 1
> dozen or more successful updates of the KB 927978 fix, and 1 dozen failures
> (0x643) of KB923789 since Feb 26 2007. Is there a way to reset the
> patch/fix history so that Windows Update shows the PC's current fix/patch
> state?
>
>
> "MowGreen [MVP]" <> wrote in message
> news:%...
>
>>Nice going, C.J. As long as their not being prompted to install KB927978
>>anymore and the other update for Flash, then they should be good to go.
>>Just curious, is Norton Antivirus installed ?
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>C J. wrote:
>>
>>
>>>Hi Mow, I posted (spoke) before I rebooted and looked again at their HP
>>>today. Apparently, updating to Flash 9 remedied the one problem with
>>>KB923789 failing to install.
>>>
>>>Their MSXML 4.0 issue has also been resolved as of today. I installed
>>>MSXML.MSI, and then manually downloaded and installed KB927978. Its
>>>working okay. After that Automatic update made some MSOffice updates, but
>>>neither of the above mentioned fixes has occured again
>>>
>>>Some additional info:
>>>
>>>Prior to performing repairs - the only folder they had left in root
>>>contained a log I examined. It indicated one of the MSXML patches
>>>(applied yesterday) had installed succesfully, so I don't fully
>>>understand why they kept getting prompted to update it again this
>>>morning.
>>>
>>>There were also some critical HP Updates that needed to be done as well,
>>>but none of which were related to the issue here.
>>>
>>>"MowGreen [MVP]" <> wrote in message
>>>news:uQbkQs$...
>>>
>>>
>>>>C.J. ... You stated that they " wound up uninstalling the MSXL 4.0
>>>>patch " Are your folks being prompted to reinstall the hotfix for
>>>>KB927978 ?
>>>>
>>>>Suggest downloading the msxml.msi for MSXML 4.0 from here:
>>>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>>>Double click the .msi. If you are presented with 3 options, choose
>>>>Remove. If not, then the MSXML package *should* install.
>>>>When done, reboot the system if prompted to. I'd do so anyway just to be
>>>>'safe'.
>>>>Once the system is rebooted then download the hotfix:
>>>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>>>Run msxml4-KB927978-enu.exe and that should get it installed.
>>>>There will be randomly named folders created on the root drive, C:\, or
>>>>the drive with the most free space, for every attempted installation of
>>>>the hotfix.
>>>>IF the update doesn't install properly [ your notified that it did not or
>>>>it is still being reoffered ] then open the most recently created
>>>>randomly named folder. Inside of that is the installation log,
>>>>msxml4-KB927978-enu.log. Post back with the log's contents.
>>>>You can safely delete all *other* randomly created folders if so desired.
>>>>
>>>>MowGreen [MVP 2003-2007]
>>>>===============
>>>>*-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>C J. wrote:
>>>>
>>>>
>>>>
>>>>>Installed the latest version.. Flash 9. They're still getting prompted
>>>>>to make the aforementioned updates. Is there a way to unhide HP
>>>>>updates... someone else mentioned doing that in a thread below, I guess
>>>>>they wound up uninstalling the MSXML 4.0 patch.
>>>>>
>>>>>"Rick" <> wrote in message
>>>>>news:. ..
>>>>>
>>>>>
>>>>>
>>>>>>C J. wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>>My Parents have an HP Pavilion series Desktop pc that is driving me
>>>>>>>nuts. It seems Windows Automatic Updater service keeps popping up on
>>>>>>>startup, (or on reboot), reporting that the above mentioned updates
>>>>>>>need to be installed. MSXML 4.0 installs normally, but KB923789 (a
>>>>>>>critical update for adobe Flash) keeps failing.
>>>>>>>
>>>>>>>I've gone to MS Update online, and have tried to install this Flash
>>>>>>>fix manually from there as well - but with the same result. I also
>>>>>>>went to adobe systems, uninstalled and re-installed Flashplayer. Still
>>>>>>>won't patch. On reboot, both appear in automatic updates.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>Why not download the new Flash Player and then you will not need
>>>>>>KB923789
>>>>>>50% of your problem is solved
>>>>>>
>>>>>>rick
>>>>>
>>>>>
>
>

hi there, i had a similar problem with flash player too, it is easier to go
to adobe's site and download the latest flash player 9 directly. it's usually
quick but you may experience hangups still, but it is better.

"C J." wrote:

> My Parents have an HP Pavilion series Desktop pc that is driving me nuts. It
> seems Windows Automatic Updater service keeps popping up on startup, (or on
> reboot), reporting that the above mentioned updates need to be installed.
> MSXML 4.0 installs normally, but KB923789 (a critical update for adobe
> Flash) keeps failing.
>
> I've gone to MS Update online, and have tried to install this Flash fix
> manually from there as well - but with the same result. I also went to
> adobe systems, uninstalled and re-installed Flashplayer. Still won't patch.
> On reboot, both appear in automatic updates.
>
>
>
>
>
>
>

"C J." wrote:

> My Parents have an HP Pavilion series Desktop pc that is driving me nuts. It
> seems Windows Automatic Updater service keeps popping up on startup, (or on
> reboot), reporting that the above mentioned updates need to be installed.
> MSXML 4.0 installs normally, but KB923789 (a critical update for adobe
> Flash) keeps failing.
>
> I've gone to MS Update online, and have tried to install this Flash fix
> manually from there as well - but with the same result. I also went to
> adobe systems, uninstalled and re-installed Flashplayer. Still won't patch.
> On reboot, both appear in automatic updates.
>
>
>
>
>
>
>