Problem with recent update - KB908351 - verclsid.exe

Recent Automatic Updates included 7 altogether on April 14, one of which was
KB908351. I immediately began having problems with several programs,
including Word & Publisher -- I could not Save, Save As, Insert a Picture,
etc. My son determined through Task Manager that a process "verclsid.exe"
was causing the trouble & he found a fix for it. Then on April 19, Automatic
Updates reinstalled KB908351 and the problems returned. My son repaired it
again, and once again, this morning (April 21), the update was installed a
third time. The problems have also returned! The only way I am able to use
the Word program is to constantly open the Task Manager and end the
verclsid.exe process each time the system locks up. What is going on with
this? How do I make this stop?

"Debbie H." wrote:

> Recent Automatic Updates included 7 altogether on April 14, one of which was
> KB908351. I immediately began having problems with several programs,
> including Word & Publisher -- I could not Save, Save As, Insert a Picture,
> etc. My son determined through Task Manager that a process "verclsid.exe"
> was causing the trouble & he found a fix for it. Then on April 19, Automatic
> Updates reinstalled KB908351 and the problems returned. My son repaired it
> again, and once again, this morning (April 21), the update was installed a
> third time. The problems have also returned! The only way I am able to use
> the Word program is to constantly open the Task Manager and end the
> verclsid.exe process each time the system locks up. What is going on with
> this? How do I make this stop?

Hi Debbie H.,

Assuming that you meant KB908531, here is a troubleshooting article that
references known issues with the update and includes a resolution:
http://support.microsoft.com/kb/918165

In the FAQ section of the following security bulletin, MS has stated that
they will be issuing a revised version of the update on the 25th:
http://www.microsoft.com/technet/sec.../MS06-015.mspx

In the meantime, I would recommend temporarily turning off Automatic Updates
so that the "problem" update is not re-installed prior to the revised
version becoming available.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Debbie H." <Debbie H.@discussions.microsoft.com> wrote in message
news:9C7FF794-6D17-40BC-9337-...
> Recent Automatic Updates included 7 altogether on April 14, one of which
> was
> KB908351. I immediately began having problems with several programs,
> including Word & Publisher -- I could not Save, Save As, Insert a Picture,
> etc. My son determined through Task Manager that a process "verclsid.exe"
> was causing the trouble & he found a fix for it. Then on April 19,
> Automatic
> Updates reinstalled KB908351 and the problems returned. My son repaired
> it
> again, and once again, this morning (April 21), the update was installed a
> third time. The problems have also returned! The only way I am able to
> use
> the Word program is to constantly open the Task Manager and end the
> verclsid.exe process each time the system locks up. What is going on with
> this? How do I make this stop?

Do not set your "Automatic updates" to Install those updates automatically.
You can set it to notify you when it has new updates, and then you can check
them out and see which ones you really want or need, and only install the
ones you want. I would also suggest that you only install one at a time, so
that if you have problems, you won't have trouble figuring out which one
caused the problem. As long as you leave it set to install automatically,
you will keep getting the same one back again.

"Debbie H." wrote:

> Recent Automatic Updates included 7 altogether on April 14, one of which was
> KB908351. I immediately began having problems with several programs,
> including Word & Publisher -- I could not Save, Save As, Insert a Picture,
> etc. My son determined through Task Manager that a process "verclsid.exe"
> was causing the trouble & he found a fix for it. Then on April 19, Automatic
> Updates reinstalled KB908351 and the problems returned. My son repaired it
> again, and once again, this morning (April 21), the update was installed a
> third time. The problems have also returned! The only way I am able to use
> the Word program is to constantly open the Task Manager and end the
> verclsid.exe process each time the system locks up. What is going on with
> this? How do I make this stop?

--
Good_Times


"Patti MacLeod" wrote:

> Hi Debbie H.,
>
> Assuming that you meant KB908531, here is a troubleshooting article that
> references known issues with the update and includes a resolution:
> http://support.microsoft.com/kb/918165
>
> In the FAQ section of the following security bulletin, MS has stated that
> they will be issuing a revised version of the update on the 25th:
> http://www.microsoft.com/technet/sec.../MS06-015.mspx
>
> In the meantime, I would recommend temporarily turning off Automatic Updates
> so that the "problem" update is not re-installed prior to the revised
> version becoming available.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Debbie H." <Debbie H.@discussions.microsoft.com> wrote in message
> news:9C7FF794-6D17-40BC-9337-...
> > Recent Automatic Updates included 7 altogether on April 14, one of which
> > was
> > KB908351. I immediately began having problems with several programs,
> > including Word & Publisher -- I could not Save, Save As, Insert a Picture,
> > etc. My son determined through Task Manager that a process "verclsid.exe"
> > was causing the trouble & he found a fix for it. Then on April 19,
> > Automatic
> > Updates reinstalled KB908351 and the problems returned. My son repaired
> > it
> > again, and once again, this morning (April 21), the update was installed a
> > third time. The problems have also returned! The only way I am able to
> > use
> > the Word program is to constantly open the Task Manager and end the
> > verclsid.exe process each time the system locks up. What is going on with
> > this? How do I make this stop?
>
>
>

Thanks for posting this, Debbie--removing the verclsid.exe at least allows me
to use Word and Publisher and Excel (I was having the same issues as you w/
creating new files though I could edit & save existing docs actually).

It also fixed my inability to use the address bar in IE (I noted someone
else having this problem on this forum--can't type in directly though I could
still navigate via links/favorites and google. Strangely enough, when I did
try to use the address bar directly the E logo turns into a circled R (but
that's all folks).

Question: How do I remove the KB908351 update? I've turned off auto update
feature but don't know how to remove the original source of the problem.



> Recent Automatic Updates included 7 altogether on April 14, one of which was
> KB908351. I immediately began having problems with several programs,
> including Word & Publisher -- I could not Save, Save As, Insert a Picture,
> etc. My son determined through Task Manager that a process "verclsid.exe"
> was causing the trouble & he found a fix for it. Then on April 19, Automatic
> Updates reinstalled KB908351 and the problems returned. My son repaired it
> again, and once again, this morning (April 21), the update was installed a
> third time. The problems have also returned! The only way I am able to use
> the Word program is to constantly open the Task Manager and end the
> verclsid.exe process each time the system locks up. What is going on with
> this? How do I make this stop?

Hi colleenm,

You should be able to uninstall the update via Add/Remove Programs. If your
operating system is XP with SP2, ensure that the "Show updates" checkbox is
selected at the top of the Add/Remove programs window. Also, I believe you
(and Debbie) are referring to KB908531 not KB908351, so ensure that you look
for KB908531 in Add/Remove Programs.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"colleenm" <> wrote in message
news:F6A83D11-1A82-4A44-9068-...
> Thanks for posting this, Debbie--removing the verclsid.exe at least allows
> me
> to use Word and Publisher and Excel (I was having the same issues as you
> w/
> creating new files though I could edit & save existing docs actually).
>
> It also fixed my inability to use the address bar in IE (I noted someone
> else having this problem on this forum--can't type in directly though I
> could
> still navigate via links/favorites and google. Strangely enough, when I
> did
> try to use the address bar directly the E logo turns into a circled R (but
> that's all folks).
>
> Question: How do I remove the KB908351 update? I've turned off auto update
> feature but don't know how to remove the original source of the problem.
>
>
>
>> Recent Automatic Updates included 7 altogether on April 14, one of which
>> was
>> KB908351. I immediately began having problems with several programs,
>> including Word & Publisher -- I could not Save, Save As, Insert a
>> Picture,
>> etc. My son determined through Task Manager that a process
>> "verclsid.exe"
>> was causing the trouble & he found a fix for it. Then on April 19,
>> Automatic
>> Updates reinstalled KB908351 and the problems returned. My son repaired
>> it
>> again, and once again, this morning (April 21), the update was installed
>> a
>> third time. The problems have also returned! The only way I am able to
>> use
>> the Word program is to constantly open the Task Manager and end the
>> verclsid.exe process each time the system locks up. What is going on
>> with
>> this? How do I make this stop?

Having the same problem and simply removed the update KB908531 with
add/remove programs. Shouldn't Microsoft be providing a new version of this
update? or a patch to repair it?

"Patti MacLeod" wrote:

> Hi colleenm,
>
> You should be able to uninstall the update via Add/Remove Programs. If your
> operating system is XP with SP2, ensure that the "Show updates" checkbox is
> selected at the top of the Add/Remove programs window. Also, I believe you
> (and Debbie) are referring to KB908531 not KB908351, so ensure that you look
> for KB908531 in Add/Remove Programs.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "colleenm" <> wrote in message
> news:F6A83D11-1A82-4A44-9068-...
> > Thanks for posting this, Debbie--removing the verclsid.exe at least allows
> > me
> > to use Word and Publisher and Excel (I was having the same issues as you
> > w/
> > creating new files though I could edit & save existing docs actually).
> >
> > It also fixed my inability to use the address bar in IE (I noted someone
> > else having this problem on this forum--can't type in directly though I
> > could
> > still navigate via links/favorites and google. Strangely enough, when I
> > did
> > try to use the address bar directly the E logo turns into a circled R (but
> > that's all folks).
> >
> > Question: How do I remove the KB908351 update? I've turned off auto update
> > feature but don't know how to remove the original source of the problem.
> >
> >
> >
> >> Recent Automatic Updates included 7 altogether on April 14, one of which
> >> was
> >> KB908351. I immediately began having problems with several programs,
> >> including Word & Publisher -- I could not Save, Save As, Insert a
> >> Picture,
> >> etc. My son determined through Task Manager that a process
> >> "verclsid.exe"
> >> was causing the trouble & he found a fix for it. Then on April 19,
> >> Automatic
> >> Updates reinstalled KB908351 and the problems returned. My son repaired
> >> it
> >> again, and once again, this morning (April 21), the update was installed
> >> a
> >> third time. The problems have also returned! The only way I am able to
> >> use
> >> the Word program is to constantly open the Task Manager and end the
> >> verclsid.exe process each time the system locks up. What is going on
> >> with
> >> this? How do I make this stop?
>
>
>

In the FAQ section of the following security bulletin, MS has stated that
they will be issuing a revised version of the update on the 25th:
http://www.microsoft.com/technet/sec.../MS06-015.mspx



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"JGN-Hedges" wrote:

> Having the same problem and simply removed the update KB908531 with
> add/remove programs. Shouldn't Microsoft be providing a new version of this
> update? or a patch to repair it?
>
> "Patti MacLeod" wrote:
>
> > Hi colleenm,
> >
> > You should be able to uninstall the update via Add/Remove Programs. If your
> > operating system is XP with SP2, ensure that the "Show updates" checkbox is
> > selected at the top of the Add/Remove programs window. Also, I believe you
> > (and Debbie) are referring to KB908531 not KB908351, so ensure that you look
> > for KB908531 in Add/Remove Programs.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "colleenm" <> wrote in message
> > news:F6A83D11-1A82-4A44-9068-...
> > > Thanks for posting this, Debbie--removing the verclsid.exe at least allows
> > > me
> > > to use Word and Publisher and Excel (I was having the same issues as you
> > > w/
> > > creating new files though I could edit & save existing docs actually).
> > >
> > > It also fixed my inability to use the address bar in IE (I noted someone
> > > else having this problem on this forum--can't type in directly though I
> > > could
> > > still navigate via links/favorites and google. Strangely enough, when I
> > > did
> > > try to use the address bar directly the E logo turns into a circled R (but
> > > that's all folks).
> > >
> > > Question: How do I remove the KB908351 update? I've turned off auto update
> > > feature but don't know how to remove the original source of the problem.
> > >
> > >
> > >
> > >> Recent Automatic Updates included 7 altogether on April 14, one of which
> > >> was
> > >> KB908351. I immediately began having problems with several programs,
> > >> including Word & Publisher -- I could not Save, Save As, Insert a
> > >> Picture,
> > >> etc. My son determined through Task Manager that a process
> > >> "verclsid.exe"
> > >> was causing the trouble & he found a fix for it. Then on April 19,
> > >> Automatic
> > >> Updates reinstalled KB908351 and the problems returned. My son repaired
> > >> it
> > >> again, and once again, this morning (April 21), the update was installed
> > >> a
> > >> third time. The problems have also returned! The only way I am able to
> > >> use
> > >> the Word program is to constantly open the Task Manager and end the
> > >> verclsid.exe process each time the system locks up. What is going on
> > >> with
> > >> this? How do I make this stop?
> >
> >
> >

Hi, Waited 1.5 hrs on the phone today to speak to Microsoft support regarding
this same issue after auto updates were installed on the 12th and again on
the 19th---yes, the same annoying updates.

Microsoft said that this problem is a well-known issue, and in five minutes,
fixed it. The update which caused the problem is, indeed......update

KB908531. Uninstalling it will NOT fix the functionality issues as I was
told from Microsoft IT. All the IT person did was have me go to the
following website: http://yatuc.com/299 when there click
enter,then click run, click OK, then immediately restart ( do not choose turn
off computer.. just click the restart.)

Voila! Fixed! Amazing. Probably worth the phone waiting time of
1.5...although I'm not sure about that. This works! Penta (5)

"Debbie H." wrote:

> Recent Automatic Updates included 7 altogether on April 14, one of which was
> KB908351. I immediately began having problems with several programs,
> including Word & Publisher -- I could not Save, Save As, Insert a Picture,
> etc. My son determined through Task Manager that a process "verclsid.exe"
> was causing the trouble & he found a fix for it. Then on April 19, Automatic
> Updates reinstalled KB908351 and the problems returned. My son repaired it
> again, and once again, this morning (April 21), the update was installed a
> third time. The problems have also returned! The only way I am able to use
> the Word program is to constantly open the Task Manager and end the
> verclsid.exe process each time the system locks up. What is going on with
> this? How do I make this stop?