Problem with remote assistance

I've got a new Dell workstation that has Vista Business x64 pre installed and
I can't use Offer Remote Assistance to connect to any client. I've got a
Technet licenced version of Vista Business x64 which I installed myself and
that works fine.

I get this error logged in the application log.

Log Name: Application
Source: Microsoft-Windows-RemoteAssistance
Date: 19/12/2007 11:30:38
Event ID: 3
Task Category: None
Level: Critical
Keywords:
User: ****
Computer: ****
Description:
Application will terminate, a critical error was detected in
d:\vistartm\base\diagnosis\ra\ui\expinterdialog.cp p Line 4474 Function
OnExpErrorProc

The file that reffered to in the event description doesn't exist on the
machine???
--
Chris Blake

This KB looks like the solution for your problem:

http://support.microsoft.com/kb/937385

Csaba

Fearful1138 wrote:
> I've got a new Dell workstation that has Vista Business x64 pre installed and
> I can't use Offer Remote Assistance to connect to any client. I've got a
> Technet licenced version of Vista Business x64 which I installed myself and
> that works fine.
>
> I get this error logged in the application log.
>
> Log Name: Application
> Source: Microsoft-Windows-RemoteAssistance
> Date: 19/12/2007 11:30:38
> Event ID: 3
> Task Category: None
> Level: Critical
> Keywords:
> User: ****
> Computer: ****
> Description:
> Application will terminate, a critical error was detected in
> d:\vistartm\base\diagnosis\ra\ui\expinterdialog.cp p Line 4474 Function
> OnExpErrorProc
>
> The file that reffered to in the event description doesn't exist on the
> machine???
> --
> Chris Blake

I got hold of this hotfix but it hasn't made any difference.


"Bistey Csaba" wrote:

> This KB looks like the solution for your problem:
>
> http://support.microsoft.com/kb/937385
>
> Csaba
>
> Fearful1138 wrote:
> > I've got a new Dell workstation that has Vista Business x64 pre installed and
> > I can't use Offer Remote Assistance to connect to any client. I've got a
> > Technet licenced version of Vista Business x64 which I installed myself and
> > that works fine.
> >
> > I get this error logged in the application log.
> >
> > Log Name: Application
> > Source: Microsoft-Windows-RemoteAssistance
> > Date: 19/12/2007 11:30:38
> > Event ID: 3
> > Task Category: None
> > Level: Critical
> > Keywords:
> > User: ****
> > Computer: ****
> > Description:
> > Application will terminate, a critical error was detected in
> > d:\vistartm\base\diagnosis\ra\ui\expinterdialog.cp p Line 4474 Function
> > OnExpErrorProc
> >
> > The file that reffered to in the event description doesn't exist on the
> > machine???
> > --
> > Chris Blake
>