problem running update

Problem: A problem on your computer is preventing updates from being
downloaded or installed
Solution: To fix the problem, try installing the updates again. If that
doesn't work, use the Troubleshooter to try solve the problem.

Don;t even see a return code just get this error when it tries to instzall
the windows genuine advantage softwear, It downoads but can't install..

I have a genuine copy of windows that my sister in law bought me froom
microsoft coprate store out west - she is an executive and was doing business
there - it worked for a year or so but this past spring began giving this
error about updates. any hints??

Laurahoney <> wrote:

> Problem: A problem on your computer is preventing updates from being
> downloaded or installed
> Solution: To fix the problem, try installing the updates again. If
> that doesn't work, use the Troubleshooter to try solve the problem.
>
> Don;t even see a return code just get this error when it tries to
> instzall the windows genuine advantage softwear, It downoads but
> can't install..

Please ensure that you disable all anti-virus, anti-spyware, pop-up blocker,
download accelerator, or third-party firewall before attempting a Windows
Update. If you disable a third-party firewall, re-enable Windows Firewall.

Having done all that, do you still get errors at Windows Update?

--
Robin Walker [MVP Networking]

"Robin Walker [MVP]" wrote:

> Laurahoney <> wrote:
>
> > Problem: A problem on your computer is preventing updates from being
> > downloaded or installed
> > Solution: To fix the problem, try installing the updates again. If
> > that doesn't work, use the Troubleshooter to try solve the problem.
> >
> > Don;t even see a return code just get this error when it tries to
> > instzall the windows genuine advantage softwear, It downoads but
> > can't install..
>
> Please ensure that you disable all anti-virus, anti-spyware, pop-up blocker,
> download accelerator, or third-party firewall before attempting a Windows
> Update. If you disable a third-party firewall, re-enable Windows Firewall.
>
> Having done all that, do you still get errors at Windows Update?
>
> --
> Robin Walker [MVP Networking]
>
>
>
I don't know ghow to disable norton 2007 but temporarily closed windows
firewall and still does not work Nko acceliratoir that i knpw of unless it
came with windows,,

by the way.. it is dying trying to install the windows verification s0ftware,
and i know my copy of windows is genuine..kind of ironic. As i said i have
been unable too update for months,.. HELP me!!

"Laurahoney" wrote:

>
>
> "Robin Walker [MVP]" wrote:
>
> > Laurahoney <> wrote:
> >
> > > Problem: A problem on your computer is preventing updates from being
> > > downloaded or installed
> > > Solution: To fix the problem, try installing the updates again. If
> > > that doesn't work, use the Troubleshooter to try solve the problem.
> > >
> > > Don;t even see a return code just get this error when it tries to
> > > instzall the windows genuine advantage softwear, It downoads but
> > > can't install..
> >
> > Please ensure that you disable all anti-virus, anti-spyware, pop-up blocker,
> > download accelerator, or third-party firewall before attempting a Windows
> > Update. If you disable a third-party firewall, re-enable Windows Firewall.
> >
> > Having done all that, do you still get errors at Windows Update?
> >
> > --
> > Robin Walker [MVP Networking]
> >
> >
> >
> I don't know ghow to disable norton 2007 but temporarily closed windows
> firewall and still does not work Nko acceliratoir that i knpw of unless it
> came with windows,,

Laurahoney <> wrote:

> "Robin Walker [MVP]" wrote:
>
>> Laurahoney <> wrote:
>>
>>> Problem: A problem on your computer is preventing updates from being
>>> downloaded or installed
>>> Solution: To fix the problem, try installing the updates again. If
>>> that doesn't work, use the Troubleshooter to try solve the problem.
>>>
>>> Don;t even see a return code just get this error when it tries to
>>> instzall the windows genuine advantage softwear, It downoads but
>>> can't install..
>>
>> Please ensure that you disable all anti-virus, anti-spyware, pop-up
>> blocker, download accelerator, or third-party firewall before
>> attempting a Windows Update. If you disable a third-party firewall,
>> re-enable Windows Firewall.
>>
>> Having done all that, do you still get errors at Windows Update?
>
> I don't know ghow to disable norton 2007 but temporarily closed
> windows firewall and still does not work Nko acceliratoir that i
> knpw of unless it came with windows,,

Sorry, Laurahoney, but you really must take the time to learn how to disable
Norton. Please consult the Norton documentation. You usually start by
right-clicking on the Norton icon in the Notification Area (or taskbar).

You need both to disable Norton anti-virus and to disable Norton Internet
Security (firewall). If you have the choice of how long to disable them
for, choose "until the next restart".

Having disabled Norton, please try the following steps to get past the
problem you have installing the Genuine Advantage software:

1. Try downloading the WGA installer manually, save it to hard disk, then
run it. Start the download by clicking on this link:
<http://go.microsoft.com/fwlink/?linkid=78651>

2. Whether step 1 ran successfully or not, send your browser to
http://www.microsoft.com/genuine/diag/ and click "Start Diagnostics".
Follow the instructions. When it has finished, copy the "Microsoft Genuine
Advantage Diagnostic Results" into a follow-up in this thread.

--
Robin Walker [MVP Networking]