Problem with Vista + Word 2003

Dear all,

I have a problem with a specific Word 2003's document.
This document is a normal word document and I ever use it with Windows XP
and Office 2003.
Now I buyed a new computer with Windows Vista business edition and Office
2003.

This document, every time that I try to open it, crash word....
If I try to open it with another PC with XP installed....working fine....

Please, is very important for me...
Is there something that I can do?

Regards
Mauro

Open Word without a document, from the Help option take "Detect
and Repair". Once it completes use the http://Office.Microsoft.Com
site to get all the updates for Office 2003. It's possible you might have
an issue with your Security software and it's support for hooking into
or scanning Office Documents.

"Mauro Italy" <Mauro > wrote in message
news:29517882-E358-40F8-8C41-...
> Dear all,
>
> I have a problem with a specific Word 2003's document.
> This document is a normal word document and I ever use it with Windows XP
> and Office 2003.
> Now I buyed a new computer with Windows Vista business edition and Office
> 2003.
>
> This document, every time that I try to open it, crash word....
> If I try to open it with another PC with XP installed....working fine....
>
> Please, is very important for me...
> Is there something that I can do?
>
> Regards
> Mauro

The problem is not fixed,
I followed your suggestions...but the error is the same....



"R. McCarty" wrote:

> Open Word without a document, from the Help option take "Detect
> and Repair". Once it completes use the http://Office.Microsoft.Com
> site to get all the updates for Office 2003. It's possible you might have
> an issue with your Security software and it's support for hooking into
> or scanning Office Documents.
>
> "Mauro Italy" <Mauro > wrote in message
> news:29517882-E358-40F8-8C41-...
> > Dear all,
> >
> > I have a problem with a specific Word 2003's document.
> > This document is a normal word document and I ever use it with Windows XP
> > and Office 2003.
> > Now I buyed a new computer with Windows Vista business edition and Office
> > 2003.
> >
> > This document, every time that I try to open it, crash word....
> > If I try to open it with another PC with XP installed....working fine....
> >
> > Please, is very important for me...
> > Is there something that I can do?
> >
> > Regards
> > Mauro
>
>
>

Can you open other Word documents that were created on the
XP setup ? Are there any special conditions ( Passwords...) on
the file that crashes Word ?

One thing that may be a contributing factor is the Normal.Dot,
the Word template file. There should be one in your profile in the
Users folder tree. You may need to replace the template file and
have Word create a new one.

Also when you installed Office 2003 did you take the "Default"
install option or use a custom ( Choose Features ) type ?

"Mauro Italy" <> wrote in message
news:59B5BB93-E2F6-41F5-A656-...
> The problem is not fixed,
> I followed your suggestions...but the error is the same....
>
>
>
> "R. McCarty" wrote:
>
>> Open Word without a document, from the Help option take "Detect
>> and Repair". Once it completes use the http://Office.Microsoft.Com
>> site to get all the updates for Office 2003. It's possible you might have
>> an issue with your Security software and it's support for hooking into
>> or scanning Office Documents.
>>
>> "Mauro Italy" <Mauro > wrote in message
>> news:29517882-E358-40F8-8C41-...
>> > Dear all,
>> >
>> > I have a problem with a specific Word 2003's document.
>> > This document is a normal word document and I ever use it with Windows
>> > XP
>> > and Office 2003.
>> > Now I buyed a new computer with Windows Vista business edition and
>> > Office
>> > 2003.
>> >
>> > This document, every time that I try to open it, crash word....
>> > If I try to open it with another PC with XP installed....working
>> > fine....
>> >
>> > Please, is very important for me...
>> > Is there something that I can do?
>> >
>> > Regards
>> > Mauro
>>
>>
>>

What is different about that particular Word Document? The others open, so
what is in it that is different?

"Mauro Italy" wrote:

> Dear all,
>
> I have a problem with a specific Word 2003's document.
> This document is a normal word document and I ever use it with Windows XP
> and Office 2003.
> Now I buyed a new computer with Windows Vista business edition and Office
> 2003.
>
> This document, every time that I try to open it, crash word....
> If I try to open it with another PC with XP installed....working fine....
>
> Please, is very important for me...
> Is there something that I can do?
>
> Regards
> Mauro

Other documents seems to be ok,
The trouble is that this specific document is ok with Windows Xp.
I tried also to copy and paste the text but nothing change...

Do you suggest to delete the normal.dot?

Where's this file?

Regards
mauro

"Mick Murphy" wrote:

> What is different about that particular Word Document? The others open, so
> what is in it that is different?
>
> "Mauro Italy" wrote:
>
> > Dear all,
> >
> > I have a problem with a specific Word 2003's document.
> > This document is a normal word document and I ever use it with Windows XP
> > and Office 2003.
> > Now I buyed a new computer with Windows Vista business edition and Office
> > 2003.
> >
> > This document, every time that I try to open it, crash word....
> > If I try to open it with another PC with XP installed....working fine....
> >
> > Please, is very important for me...
> > Is there something that I can do?
> >
> > Regards
> > Mauro

Do a full system search for Normal.Dot - You'll find one located in
your profile path in the \Users tree.

Before doing that, I'd check the ACLs ( Access Control Listing ) &
privileges on the file. You may have a access issue that is causing
Word to fault on opening the file. I'd also Right Click the file and
call up your Virus Scanner to do a check on it.

"Mauro Italy" <> wrote in message
news:8E506607-9BFD-4920-9C8D-...
> Other documents seems to be ok,
> The trouble is that this specific document is ok with Windows Xp.
> I tried also to copy and paste the text but nothing change...
>
> Do you suggest to delete the normal.dot?
>
> Where's this file?
>
> Regards
> mauro
>
> "Mick Murphy" wrote:
>
>> What is different about that particular Word Document? The others open,
>> so
>> what is in it that is different?
>>
>> "Mauro Italy" wrote:
>>
>> > Dear all,
>> >
>> > I have a problem with a specific Word 2003's document.
>> > This document is a normal word document and I ever use it with Windows
>> > XP
>> > and Office 2003.
>> > Now I buyed a new computer with Windows Vista business edition and
>> > Office
>> > 2003.
>> >
>> > This document, every time that I try to open it, crash word....
>> > If I try to open it with another PC with XP installed....working
>> > fine....
>> >
>> > Please, is very important for me...
>> > Is there something that I can do?
>> >
>> > Regards
>> > Mauro

I think I am having the same problem. If I work from home using new computer
with Vista and then email my word document back to office which has xp - the
file will now open. What is the solution? I have tried to change the .dox to
..doc like in word xp but that doesn't do it either.

"R. McCarty" wrote:

> Do a full system search for Normal.Dot - You'll find one located in
> your profile path in the \Users tree.
>
> Before doing that, I'd check the ACLs ( Access Control Listing ) &
> privileges on the file. You may have a access issue that is causing
> Word to fault on opening the file. I'd also Right Click the file and
> call up your Virus Scanner to do a check on it.
>
> "Mauro Italy" <> wrote in message
> news:8E506607-9BFD-4920-9C8D-...
> > Other documents seems to be ok,
> > The trouble is that this specific document is ok with Windows Xp.
> > I tried also to copy and paste the text but nothing change...
> >
> > Do you suggest to delete the normal.dot?
> >
> > Where's this file?
> >
> > Regards
> > mauro
> >
> > "Mick Murphy" wrote:
> >
> >> What is different about that particular Word Document? The others open,
> >> so
> >> what is in it that is different?
> >>
> >> "Mauro Italy" wrote:
> >>
> >> > Dear all,
> >> >
> >> > I have a problem with a specific Word 2003's document.
> >> > This document is a normal word document and I ever use it with Windows
> >> > XP
> >> > and Office 2003.
> >> > Now I buyed a new computer with Windows Vista business edition and
> >> > Office
> >> > 2003.
> >> >
> >> > This document, every time that I try to open it, crash word....
> >> > If I try to open it with another PC with XP installed....working
> >> > fine....
> >> >
> >> > Please, is very important for me...
> >> > Is there something that I can do?
> >> >
> >> > Regards
> >> > Mauro
>
>
>

It is better to start your own thread, rather than hijack this one.
Are you using Word 2007?
Did you mean "the file will NOT open"?
You can't just rename the file from .docx to .doc, you have to do a "Save
As" in Word and select the older .doc format...


"jeanette" <> wrote in message
news:BD5BF3AB-E71B-4F03-B3A9-...
> I think I am having the same problem. If I work from home using new
> computer
> with Vista and then email my word document back to office which has xp -
> the
> file will now open. What is the solution? I have tried to change the .dox
> to
> .doc like in word xp but that doesn't do it either.
>
> "R. McCarty" wrote:
>
>> Do a full system search for Normal.Dot - You'll find one located in
>> your profile path in the \Users tree.
>>
>> Before doing that, I'd check the ACLs ( Access Control Listing ) &
>> privileges on the file. You may have a access issue that is causing
>> Word to fault on opening the file. I'd also Right Click the file and
>> call up your Virus Scanner to do a check on it.
>>
>> "Mauro Italy" <> wrote in message
>> news:8E506607-9BFD-4920-9C8D-...
>> > Other documents seems to be ok,
>> > The trouble is that this specific document is ok with Windows Xp.
>> > I tried also to copy and paste the text but nothing change...
>> >
>> > Do you suggest to delete the normal.dot?
>> >
>> > Where's this file?
>> >
>> > Regards
>> > mauro
>> >
>> > "Mick Murphy" wrote:
>> >
>> >> What is different about that particular Word Document? The others
>> >> open,
>> >> so
>> >> what is in it that is different?
>> >>
>> >> "Mauro Italy" wrote:
>> >>
>> >> > Dear all,
>> >> >
>> >> > I have a problem with a specific Word 2003's document.
>> >> > This document is a normal word document and I ever use it with
>> >> > Windows
>> >> > XP
>> >> > and Office 2003.
>> >> > Now I buyed a new computer with Windows Vista business edition and
>> >> > Office
>> >> > 2003.
>> >> >
>> >> > This document, every time that I try to open it, crash word....
>> >> > If I try to open it with another PC with XP installed....working
>> >> > fine....
>> >> >
>> >> > Please, is very important for me...
>> >> > Is there something that I can do?
>> >> >
>> >> > Regards
>> >> > Mauro
>>
>>
>>

When saving the document select SAVE AS and Word 97-2003 Document(*.doc)


"jeanette" <> wrote in message
news:BD5BF3AB-E71B-4F03-B3A9-...
>I think I am having the same problem. If I work from home using new
>computer
> with Vista and then email my word document back to office which has xp -
> the
> file will now open. What is the solution? I have tried to change the .dox
> to
> .doc like in word xp but that doesn't do it either.
>
> "R. McCarty" wrote:
>
>> Do a full system search for Normal.Dot - You'll find one located in
>> your profile path in the \Users tree.
>>
>> Before doing that, I'd check the ACLs ( Access Control Listing ) &
>> privileges on the file. You may have a access issue that is causing
>> Word to fault on opening the file. I'd also Right Click the file and
>> call up your Virus Scanner to do a check on it.
>>
>> "Mauro Italy" <> wrote in message
>> news:8E506607-9BFD-4920-9C8D-...
>> > Other documents seems to be ok,
>> > The trouble is that this specific document is ok with Windows Xp.
>> > I tried also to copy and paste the text but nothing change...
>> >
>> > Do you suggest to delete the normal.dot?
>> >
>> > Where's this file?
>> >
>> > Regards
>> > mauro
>> >
>> > "Mick Murphy" wrote:
>> >
>> >> What is different about that particular Word Document? The others
>> >> open,
>> >> so
>> >> what is in it that is different?
>> >>
>> >> "Mauro Italy" wrote:
>> >>
>> >> > Dear all,
>> >> >
>> >> > I have a problem with a specific Word 2003's document.
>> >> > This document is a normal word document and I ever use it with
>> >> > Windows
>> >> > XP
>> >> > and Office 2003.
>> >> > Now I buyed a new computer with Windows Vista business edition and
>> >> > Office
>> >> > 2003.
>> >> >
>> >> > This document, every time that I try to open it, crash word....
>> >> > If I try to open it with another PC with XP installed....working
>> >> > fine....
>> >> >
>> >> > Please, is very important for me...
>> >> > Is there something that I can do?
>> >> >
>> >> > Regards
>> >> > Mauro
>>
>>
>>