Problem with Windows Update

I have a problem with windows update, it does not continually recieve
microsoft's updates and install them, today i have learned it has not
installed any updates since 2005. My operating system is Windows XP, and I
have a Emachine T6410. The error code is 0x80072EE2, and I have already done
the suggested solutions to the problem on the website.

Berry-Morin wrote:
> I have a problem with windows update, it does not continually
> recieve microsoft's updates and install them, today i have learned
> it has not installed any updates since 2005. My operating system is
> Windows XP, and I have a Emachine T6410. The error code is
> 0x80072EE2, and I have already done the suggested solutions to the
> problem on the website.

*Today* you learned it had not installed updates in *five years*...?

First question : how's your backups? I would assume non-existent, so my
first suggestion is to figure up and implement a backup plan immediately.
If you do not think you can do something like that, then my suggestion is to
purchase something similar to this:
http://www.seagate.com/www/en-us/pro...ernal/replica/ immediately and
get it plugged in and your system backed up.

Next - you and those here would need to know more about your system. Given
what you have - I don't think we shoud try to go on just the information you
have given us to resolve your issue. If you have not updated since *2005*
(five years), more information *will* be needed from you in order to direct
you to the best method to fix your problem.

Windows XP is only a partial story. That *is* the generic name of the
Operating System (OS) you have. You should add in the edition (home,
professional, media center, tablet pc, etc) and the service pack level (1,
1a, 2, 3) at least.

You should probably follow that up with whatever antivirus application (and
version and last time it was updated) you are (hopefully) utilizing and
maybe some other information (such as how you suddenly found out you had not
been updating for five years...)

It is entirely plausible that you do not know how to obtain such
information. No problem.

You can obtain and supply the edition and version information:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.

What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.

How to determine whether a computer is running a 32-bit version or
64-bit version of the Windows operating system
http://support.microsoft.com/kb/827218

Knowing what little has been given so far - I can suggest you go ahead and
do the following (start after you have provided the newsgroup with the above
information by replying to this thread of the conversation you started):

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

You should now perform a full CHKDSK on your system drive (C...

How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

You should now perform a full Defragment on your system drive (C...

How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Reboot.

Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
and utilize the built-in WIndows Firewall only.

Reboot.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back
and ask here about that step and let someone walk you through it.

Then - when done - let everyone here know if it worked for you - or if
you have more issues.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

> I have a problem with windows update, it does not continually recieve
> microsoft's updates and install them, today i have learned it has not
> installed any updates since 2005...

See...

Help: I Got Hacked. Now What Do I Do?
http://technet.microsoft.com/en-us/l.../cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/...tches/MCPR.exe

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com



Berry-Morin wrote:
> I have a problem with windows update, it does not continually recieve
> microsoft's updates and install them, today i have learned it has not
> installed any updates since 2005. My operating system is Windows XP, and I
> have a Emachine T6410. The error code is 0x80072EE2, and I have already
> done
> the suggested solutions to the problem on the website.