Problem with Windows Update for Windows Vista

Hello,
I have a problem with Windows Update. It´s show me the "Update for
Microsoft Works 8 (KB955428)" but when it start the installation shows me
that doesn´t find the CD of the Microsoft Works. I have a notebook and I
don´t have the installation cds.
Does somebody know who is the start directory for this aplicattion.


Thanks!!
Ignacio

Download and *save* KB955428_en-US.cab
* NOTE: If you need the update in a different language then click
the drop down window next to 'Change Language' * and set it to the
language needed FIRST before downloading anything :
http://www.microsoft.com/downloads/d...DisplayLang=en

Once the download completes close all open browsers and programs.
*Right* click KB955428_en-xx.cab and choose 'Extract All'. [xx
represents the language of the .cab file]

Either double click the file that is extracted or, right click and
choose Install to install KB9455428.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Leal Ignacio wrote:

> Hello,
> I have a problem with Windows Update. It´s show me the "Update for
> Microsoft Works 8 (KB955428)" but when it start the installation shows me
> that doesn´t find the CD of the Microsoft Works. I have a notebook and I
> don´t have the installation cds.
> Does somebody know who is the start directory for this aplicattion.
>
>
> Thanks!!
> Ignacio

A question: I have WORKS 9, but KB955428 is not applicable to this release
according to the tech note. Is, in fact this release required and I should
follow the instructions? Or if not, how to I get rid of update constantly
prompting me for the update ?

"MowGreen [MVP]" wrote:

> Download and *save* KB955428_en-US.cab
> * NOTE: If you need the update in a different language then click
> the drop down window next to 'Change Language' * and set it to the
> language needed FIRST before downloading anything :
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> Once the download completes close all open browsers and programs.
> *Right* click KB955428_en-xx.cab and choose 'Extract All'. [xx
> represents the language of the .cab file]
>
> Either double click the file that is extracted or, right click and
> choose Install to install KB9455428.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Leal Ignacio wrote:
>
> > Hello,
> > I have a problem with Windows Update. It´s show me the "Update for
> > Microsoft Works 8 (KB955428)" but when it start the installation shows me
> > that doesn´t find the CD of the Microsoft Works. I have a notebook and I
> > don´t have the installation cds.
> > Does somebody know who is the start directory for this aplicattion.
> >
> >
> > Thanks!!
> > Ignacio
>

http://www.microsoft.com/technet/sec.../ms08-044.mspx

> Non-Affected Software
> Microsoft Works 9.0

The system should not have been offered KB955428 as, according to the
Security
bulletin, Works 9 is not affected.
Is the update being offered via auto updates or from Windows|Microsoft
Update ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Hike_Mike wrote:

> A question: I have WORKS 9, but KB955428 is not applicable to this release
> according to the tech note. Is, in fact this release required and I should
> follow the instructions? Or if not, how to I get rid of update constantly
> prompting me for the update ?
>
> "MowGreen [MVP]" wrote:
>
>
>>Download and *save* KB955428_en-US.cab
>>* NOTE: If you need the update in a different language then click
>>the drop down window next to 'Change Language' * and set it to the
>>language needed FIRST before downloading anything :
>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>
>>Once the download completes close all open browsers and programs.
>>*Right* click KB955428_en-xx.cab and choose 'Extract All'. [xx
>>represents the language of the .cab file]
>>
>>Either double click the file that is extracted or, right click and
>>choose Install to install KB9455428.
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Leal Ignacio wrote:
>>
>>
>>>Hello,
>>>I have a problem with Windows Update. It´s show me the "Update for
>>>Microsoft Works 8 (KB955428)" but when it start the installation shows me
>>>that doesn´t find the CD of the Microsoft Works. I have a notebook and I
>>>don´t have the installation cds.
>>>Does somebody know who is the start directory for this aplicattion.
>>>
>>>
>>>Thanks!!
>>>Ignacio
>>

Sorry and thank you, but I have two machines and I was confused. The problem
machine DOES have works8 and the works9 machine is unaffected. My apologies
again. I have also resolved the problem with a phone call to MS support.
Basically:

1) This is a known problem
2) You have to access the .MSI file that only techs have access to
(according to support).
3) There is no cost to support provided you phone 866-727-2338
4) Chat didn't work at the time of resolution this morning
5) You could not download the KB955428 update manually and update as some
have suggested from the download section.

I was completely satisfied with the remote support and dissatisfied with the
problem resolution issue otherwise. I have posted in the other forum also.
Just which forum to post in is a mystery to me and how to find which is also
unclear.

"MowGreen [MVP]" wrote:

> http://www.microsoft.com/technet/sec.../ms08-044.mspx
>
> > Non-Affected Software
> > Microsoft Works 9.0
>
> The system should not have been offered KB955428 as, according to the
> Security
> bulletin, Works 9 is not affected.
> Is the update being offered via auto updates or from Windows|Microsoft
> Update ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Hike_Mike wrote:
>
> > A question: I have WORKS 9, but KB955428 is not applicable to this release
> > according to the tech note. Is, in fact this release required and I should
> > follow the instructions? Or if not, how to I get rid of update constantly
> > prompting me for the update ?
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Download and *save* KB955428_en-US.cab
> >>* NOTE: If you need the update in a different language then click
> >>the drop down window next to 'Change Language' * and set it to the
> >>language needed FIRST before downloading anything :
> >>http://www.microsoft.com/downloads/d...DisplayLang=en
> >>
> >>Once the download completes close all open browsers and programs.
> >>*Right* click KB955428_en-xx.cab and choose 'Extract All'. [xx
> >>represents the language of the .cab file]
> >>
> >>Either double click the file that is extracted or, right click and
> >>choose Install to install KB9455428.
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Leal Ignacio wrote:
> >>
> >>
> >>>Hello,
> >>>I have a problem with Windows Update. It´s show me the "Update for
> >>>Microsoft Works 8 (KB955428)" but when it start the installation shows me
> >>>that doesn´t find the CD of the Microsoft Works. I have a notebook and I
> >>>don´t have the installation cds.
> >>>Does somebody know who is the start directory for this aplicattion.
> >>>
> >>>
> >>>Thanks!!
> >>>Ignacio
> >>
>

Downloading the correct .cab file for KB955428, then right clicking it
and choosing Extract All, results in the required .msp being extracted
and by right clicking it and choosing Install or just double clicking
it, *should* get KB955428 installed.
Glad to hear that it's installed, Hike_Mike. As to finding information
on MS's site ... good luck. It's faster contacting tech support than
wading through irrelevant, outdated, or arcane fixes that are beyond the
scope of the Typical User. That's *if* one can locate KB articles using
the woefully inadequate search capabilities of the Knowledge Base.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




Hike_Mike wrote:

> Sorry and thank you, but I have two machines and I was confused. The problem
> machine DOES have works8 and the works9 machine is unaffected. My apologies
> again. I have also resolved the problem with a phone call to MS support.
> Basically:
>
> 1) This is a known problem
> 2) You have to access the .MSI file that only techs have access to
> (according to support).
> 3) There is no cost to support provided you phone 866-727-2338
> 4) Chat didn't work at the time of resolution this morning
> 5) You could not download the KB955428 update manually and update as some
> have suggested from the download section.
>
> I was completely satisfied with the remote support and dissatisfied with the
> problem resolution issue otherwise. I have posted in the other forum also.
> Just which forum to post in is a mystery to me and how to find which is also
> unclear.
>
> "MowGreen [MVP]" wrote:
>
>
>>http://www.microsoft.com/technet/sec.../ms08-044.mspx
>>
>>
>>>Non-Affected Software
>>>Microsoft Works 9.0
>>
>>The system should not have been offered KB955428 as, according to the
>>Security
>>bulletin, Works 9 is not affected.
>>Is the update being offered via auto updates or from Windows|Microsoft
>>Update ?
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Hike_Mike wrote:
>>
>>
>>>A question: I have WORKS 9, but KB955428 is not applicable to this release
>>>according to the tech note. Is, in fact this release required and I should
>>>follow the instructions? Or if not, how to I get rid of update constantly
>>>prompting me for the update ?
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>Download and *save* KB955428_en-US.cab
>>>>* NOTE: If you need the update in a different language then click
>>>>the drop down window next to 'Change Language' * and set it to the
>>>>language needed FIRST before downloading anything :
>>>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>>>
>>>>Once the download completes close all open browsers and programs.
>>>>*Right* click KB955428_en-xx.cab and choose 'Extract All'. [xx
>>>>represents the language of the .cab file]
>>>>
>>>>Either double click the file that is extracted or, right click and
>>>>choose Install to install KB9455428.
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>Leal Ignacio wrote:
>>>>
>>>>
>>>>
>>>>>Hello,
>>>>>I have a problem with Windows Update. It´s show me the "Update for
>>>>>Microsoft Works 8 (KB955428)" but when it start the installation shows me
>>>>>that doesn´t find the CD of the Microsoft Works. I have a notebook and I
>>>>>don´t have the installation cds.
>>>>>Does somebody know who is the start directory for this aplicattion.
>>>>>
>>>>>
>>>>>Thanks!!
>>>>>Ignacio
>>>>

You will note that the download of KB955428 'failed' in that it would not
start the download from the MS download site. Just why, I can't say. I did
not try to download all the components. To help others in case I was not on
the correct place, how about posting the link?

"MowGreen [MVP]" wrote:

> Downloading the correct .cab file for KB955428, then right clicking it
> and choosing Extract All, results in the required .msp being extracted
> and by right clicking it and choosing Install or just double clicking
> it, *should* get KB955428 installed.
> Glad to hear that it's installed, Hike_Mike. As to finding information
> on MS's site ... good luck. It's faster contacting tech support than
> wading through irrelevant, outdated, or arcane fixes that are beyond the
> scope of the Typical User. That's *if* one can locate KB articles using
> the woefully inadequate search capabilities of the Knowledge Base.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> Hike_Mike wrote:
>
> > Sorry and thank you, but I have two machines and I was confused. The problem
> > machine DOES have works8 and the works9 machine is unaffected. My apologies
> > again. I have also resolved the problem with a phone call to MS support.
> > Basically:
> >
> > 1) This is a known problem
> > 2) You have to access the .MSI file that only techs have access to
> > (according to support).
> > 3) There is no cost to support provided you phone 866-727-2338
> > 4) Chat didn't work at the time of resolution this morning
> > 5) You could not download the KB955428 update manually and update as some
> > have suggested from the download section.
> >
> > I was completely satisfied with the remote support and dissatisfied with the
> > problem resolution issue otherwise. I have posted in the other forum also.
> > Just which forum to post in is a mystery to me and how to find which is also
> > unclear.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>http://www.microsoft.com/technet/sec.../ms08-044.mspx
> >>
> >>
> >>>Non-Affected Software
> >>>Microsoft Works 9.0
> >>
> >>The system should not have been offered KB955428 as, according to the
> >>Security
> >>bulletin, Works 9 is not affected.
> >>Is the update being offered via auto updates or from Windows|Microsoft
> >>Update ?
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Hike_Mike wrote:
> >>
> >>
> >>>A question: I have WORKS 9, but KB955428 is not applicable to this release
> >>>according to the tech note. Is, in fact this release required and I should
> >>>follow the instructions? Or if not, how to I get rid of update constantly
> >>>prompting me for the update ?
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>Download and *save* KB955428_en-US.cab
> >>>>* NOTE: If you need the update in a different language then click
> >>>>the drop down window next to 'Change Language' * and set it to the
> >>>>language needed FIRST before downloading anything :
> >>>>http://www.microsoft.com/downloads/d...DisplayLang=en
> >>>>
> >>>>Once the download completes close all open browsers and programs.
> >>>>*Right* click KB955428_en-xx.cab and choose 'Extract All'. [xx
> >>>>represents the language of the .cab file]
> >>>>
> >>>>Either double click the file that is extracted or, right click and
> >>>>choose Install to install KB9455428.
> >>>>
> >>>>MowGreen [MVP 2003-2008]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>Leal Ignacio wrote:
> >>>>
> >>>>
> >>>>
> >>>>>Hello,
> >>>>>I have a problem with Windows Update. It´s show me the "Update for
> >>>>>Microsoft Works 8 (KB955428)" but when it start the installation shows me
> >>>>>that doesn´t find the CD of the Microsoft Works. I have a notebook and I
> >>>>>don´t have the installation cds.
> >>>>>Does somebody know who is the start directory for this aplicattion.
> >>>>>
> >>>>>
> >>>>>Thanks!!
> >>>>>Ignacio
> >>>>
>

If the download would not start then 'something' was blocking it. The
installed antivirus\security suite\3rd party firewall\cookie\popup
blocker\3rd party toolbar could be the cause or there could be 'unwanted
guests' resident on the system that are preventing updating/downloading.

All of the KB955428_xx-XX.cabs can be downloaded from:
http://www.microsoft.com/downloads/d...DisplayLang=en

All one has to do is pick the correct language pack for the version of
Microsoft Works 8 that is installed, extract the .cab, then run the
resultant .msp inside the extracted folder.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Hike_Mike wrote:

> You will note that the download of KB955428 'failed' in that it would not
> start the download from the MS download site. Just why, I can't say. I did
> not try to download all the components. To help others in case I was not on
> the correct place, how about posting the link?
>
> "MowGreen [MVP]" wrote:
>
>
>>Downloading the correct .cab file for KB955428, then right clicking it
>>and choosing Extract All, results in the required .msp being extracted
>>and by right clicking it and choosing Install or just double clicking
>>it, *should* get KB955428 installed.
>>Glad to hear that it's installed, Hike_Mike. As to finding information
>>on MS's site ... good luck. It's faster contacting tech support than
>>wading through irrelevant, outdated, or arcane fixes that are beyond the
>>scope of the Typical User. That's *if* one can locate KB articles using
>>the woefully inadequate search capabilities of the Knowledge Base.
>>
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>
>>Hike_Mike wrote:
>>
>>
>>>Sorry and thank you, but I have two machines and I was confused. The problem
>>>machine DOES have works8 and the works9 machine is unaffected. My apologies
>>>again. I have also resolved the problem with a phone call to MS support.
>>>Basically:
>>>
>>>1) This is a known problem
>>>2) You have to access the .MSI file that only techs have access to
>>>(according to support).
>>>3) There is no cost to support provided you phone 866-727-2338
>>>4) Chat didn't work at the time of resolution this morning
>>>5) You could not download the KB955428 update manually and update as some
>>>have suggested from the download section.
>>>
>>>I was completely satisfied with the remote support and dissatisfied with the
>>>problem resolution issue otherwise. I have posted in the other forum also.
>>>Just which forum to post in is a mystery to me and how to find which is also
>>>unclear.
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>http://www.microsoft.com/technet/sec.../ms08-044.mspx
>>>>
>>>>
>>>>
>>>>>Non-Affected Software
>>>>>Microsoft Works 9.0
>>>>
>>>>The system should not have been offered KB955428 as, according to the
>>>>Security
>>>>bulletin, Works 9 is not affected.
>>>>Is the update being offered via auto updates or from Windows|Microsoft
>>>>Update ?
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>Hike_Mike wrote:
>>>>
>>>>
>>>>
>>>>>A question: I have WORKS 9, but KB955428 is not applicable to this release
>>>>>according to the tech note. Is, in fact this release required and I should
>>>>>follow the instructions? Or if not, how to I get rid of update constantly
>>>>>prompting me for the update ?
>>>>>
>>>>>"MowGreen [MVP]" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Download and *save* KB955428_en-US.cab
>>>>>>* NOTE: If you need the update in a different language then click
>>>>>>the drop down window next to 'Change Language' * and set it to the
>>>>>>language needed FIRST before downloading anything :
>>>>>>http://www.microsoft.com/downloads/d...DisplayLang=en
>>>>>>
>>>>>>Once the download completes close all open browsers and programs.
>>>>>>*Right* click KB955428_en-xx.cab and choose 'Extract All'. [xx
>>>>>>represents the language of the .cab file]
>>>>>>
>>>>>>Either double click the file that is extracted or, right click and
>>>>>>choose Install to install KB9455428.
>>>>>>
>>>>>>MowGreen [MVP 2003-2008]
>>>>>>===============
>>>>>>*-343-* FDNY
>>>>>>Never Forgotten
>>>>>>===============
>>>>>>
>>>>>>
>>>>>>Leal Ignacio wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Hello,
>>>>>>>I have a problem with Windows Update. It´s show me the "Update for
>>>>>>>Microsoft Works 8 (KB955428)" but when it start the installation shows me
>>>>>>>that doesn´t find the CD of the Microsoft Works. I have a notebook and I
>>>>>>>don´t have the installation cds.
>>>>>>>Does somebody know who is the start directory for this aplicattion.
>>>>>>>
>>>>>>>
>>>>>>>Thanks!!
>>>>>>>Ignacio
>>>>>>