Problems with ActiveSync and older Windows CE

I have Windows XP SP3 and ActiveSync 4.5, no Firewalls (Windows Firewall is
deactivated), I had the VPN Clients from Fortigate, CISCO and Checkpoint once
but I uninstalled them. Also I have three PocketPCs, a Fujitsu Siemens Pocket
Loox and a Symbol Device both with CE 4.2, and a HP iPAQ 514 with CE 6.
ActiveSync works perfectly on the HP device but on the other two divices I
get the error:

Cannot verify the version of ActiveSync on your device. A program such as a
firewall may be blocking a port ActiveSync uses to connect to the device, or
you may need to upgrade to a more recent version of ActiveSync on the PC.

The troubleshooter for ActiveSync reports the following problems for the CE
4.2 devices: "Unable to establish a connection between the PC and the
device." and sometimes also "Unable to obtain an IP address for the device."
There are no problems reported on the CE 6 device.

In the WCESCOMM.LOG I get the following message:
07/31/2009 09:51:26.447 - CesProxy: Close Win socket 990
07/31/2009 09:51:26.447 - Connection: Init RAPI port failed 0x8007271D.

In the WCESLog.log there are the following errors:
07/31/2009 09:51:26.603 p(6588) t(4440) TraceToFile -> ERROR in
CRAPIDesktopPrivate::GetDevice : hr = 0x80070490 - RAPIDesktopPriv.cpp(603)
07/31/2009 09:51:26.603 p(6588) t(4440) TraceToFile -> ERROR in
CRAPIDesktopPrivate::ReceiveConnection : hr = 0x80070490 -
RAPIDesktopPriv.cpp(484)

In WCEMgr.log there are the following errors:
07/31/2009 09:51:26.603 Creating new partnership for device 0x0 (Pocket_PC,
PocketPC).
07/31/2009 09:51:26.603 Error 0x8000BADD: Failed to get version number from
device.

I also used a Winsock Spy (TCP Spy) to check whats going on, it looks like
there is an
WSAEACCES error when ActiveSync tries to bind a socket to 127.0.0.1:990. But
directly after that ActiveSync tries a second time and then it works. On the
CE 6 device this error does not occure.

socket (1248) created [family=AF_INET, type=SOCK_STREAM,
protocol=IPPROTO_IP, dwFlags=WSA_FLAG_OVERLAPPED]
socket (1248) set one of its options [level=SOL_SOCKET,
optname=SO_REUSEADDR, optval=true]
socket (1248) could not be bound [name=127.0.0.1:990] - WSAEACCES (An
attempt was made to access a socket in a way forbidden by its access
permissions)
socket (1248) closed; bytes received=0, bytes sent=0
socket (1368) created [family=AF_INET, type=SOCK_STREAM,
protocol=IPPROTO_IP, dwFlags=WSA_FLAG_OVERLAPPED]
socket (1368) set one of its options [level=IPPROTO_TCP, optname=1]
socket (1368) set one of its options [level=SOL_SOCKET, optname=SO_LINGER,
l_onoff=1, l_linger=0]
socket (1368) connecting synchronously [name=127.0.0.1:990]
socket (1368) connected
socket (1368) set one of its options [level=IPPROTO_TCP, optname=1]
socket (1368) sending data synchronously [len=94]
socket (1368) sent 94 bytes of data
0000 5A 00 00 00 20 00 00 00 02 00 00 80 01 00 00 00 Z... ...........
0010 20 00 00 00 43 00 6F 00 6D 00 6D 00 5C 00 53 00 ...C.o.m.m.\.S.
0020 65 00 63 00 75 00 72 00 69 00 74 00 79 00 50 00 e.c.u.r.i.t.y.P.
0030 72 00 6F 00 76 00 69 00 64 00 65 00 72 00 73 00 r.o.v.i.d.e.r.s.
0040 5C 00 53 00 43 00 48 00 41 00 4E 00 4E 00 45 00 \.S.C.H.A.N.N.E.
0050 4C 00 00 00 01 00 00 00 01 00 00 00 00 00 L.............
socket (1368) receiving data synchronously [len=4]
socket (1368) could not receive data - WSAECONNRESET (An existing connection
was forcibly closed by the remote host)
socket (1368) closed; bytes received=0, bytes sent=94
socket (1512) sending data synchronously [len=32]
socket (1316) received 8 bytes of data
0000 04 22 00 35 00 20 00 00 .".5. ..
socket (1512) sent 32 bytes of data
0000 04 22 00 35 00 20 00 00 00 16 01 00 00 01 00 00 .".5. ..........
0010 00 00 00 00 06 69 73 61 74 61 70 00 00 01 00 01 .....isatap.....
socket (1316) receiving data synchronously [len=24]
socket (1316) received 24 bytes of data
0000 00 16 01 00 00 01 00 00 00 00 00 00 06 69 73 61 .............isa
0010 74 61 70 00 00 01 00 01 tap.....
socket (1316) receiving data synchronously [len=8]
socket (1316) sending data synchronously [len=32]
socket (1316) sent 32 bytes of data
0000 00 35 04 22 00 20 00 00 00 16 85 83 00 01 00 00 .5.". ..........
0010 00 00 00 00 06 69 73 61 74 61 70 00 00 01 00 01 .....isatap.....
socket (1512) received 32 bytes of data
0000 00 35 04 22 00 20 00 00 00 16 85 83 00 01 00 00 .5.". ..........
0010 00 00 00 00 06 69 73 61 74 61 70 00 00 01 00 01 .....isatap.....
socket (1512) receiving data synchronously [len=7300]
socket (2244) received 4 bytes of data
0000 78 56 34 12 xV4.
socket (2244) receiving data synchronously [len=7300]
socket (2244) sending data synchronously [len=4]
socket (2244) sent 4 bytes of data
0000 78 56 34 12 xV4.
socket (2244) received 4 bytes of data
0000 78 56 34 12 xV4.
socket (2244) receiving data synchronously [len=7300]
socket (2244) sending data synchronously [len=4]
socket (2244) sent 4 bytes of data
0000 78 56 34 12 xV4.


thanks
Michael Gross

Do those devices have ActiveSync in them? Have they worked before?

I just verified connection of a CE4.2 device to AS4.5 on XP and it works
perfectly. Did you create a new connectoid on the devices, via the Network
and Dialup Connections applet and then use the PC Connection Control Panel
applet to select that new connectoid as the one to use? What connection
mechanism is used by the CE4.2 devices? USB? Serial?

By the way, I doubt that the iPAQ is running CE6. Remember that Windows
Mobile 6 is not the same as Windows CE 6.0...

Paul T.

"Michael Gross" <> wrote in message
news:A78BA127-7DD2-4007-B4B7-...
>I have Windows XP SP3 and ActiveSync 4.5, no Firewalls (Windows Firewall is
> deactivated), I had the VPN Clients from Fortigate, CISCO and Checkpoint
> once
> but I uninstalled them. Also I have three PocketPCs, a Fujitsu Siemens
> Pocket
> Loox and a Symbol Device both with CE 4.2, and a HP iPAQ 514 with CE 6.
> ActiveSync works perfectly on the HP device but on the other two divices I
> get the error:
>
> Cannot verify the version of ActiveSync on your device. A program such as
> a
> firewall may be blocking a port ActiveSync uses to connect to the device,
> or
> you may need to upgrade to a more recent version of ActiveSync on the PC.
>
> The troubleshooter for ActiveSync reports the following problems for the
> CE
> 4.2 devices: "Unable to establish a connection between the PC and the
> device." and sometimes also "Unable to obtain an IP address for the
> device."
> There are no problems reported on the CE 6 device.
>
> In the WCESCOMM.LOG I get the following message:
> 07/31/2009 09:51:26.447 - CesProxy: Close Win socket 990
> 07/31/2009 09:51:26.447 - Connection: Init RAPI port failed 0x8007271D.
>
> In the WCESLog.log there are the following errors:
> 07/31/2009 09:51:26.603 p(6588) t(4440) TraceToFile -> ERROR in
> CRAPIDesktopPrivate::GetDevice : hr = 0x80070490 -
> RAPIDesktopPriv.cpp(603)
> 07/31/2009 09:51:26.603 p(6588) t(4440) TraceToFile -> ERROR in
> CRAPIDesktopPrivate::ReceiveConnection : hr = 0x80070490 -
> RAPIDesktopPriv.cpp(484)
>
> In WCEMgr.log there are the following errors:
> 07/31/2009 09:51:26.603 Creating new partnership for device 0x0
> (Pocket_PC,
> PocketPC).
> 07/31/2009 09:51:26.603 Error 0x8000BADD: Failed to get version number
> from
> device.
>
> I also used a Winsock Spy (TCP Spy) to check whats going on, it looks like
> there is an
> WSAEACCES error when ActiveSync tries to bind a socket to 127.0.0.1:990.
> But
> directly after that ActiveSync tries a second time and then it works. On
> the
> CE 6 device this error does not occure.
>
> socket (1248) created [family=AF_INET, type=SOCK_STREAM,
> protocol=IPPROTO_IP, dwFlags=WSA_FLAG_OVERLAPPED]
> socket (1248) set one of its options [level=SOL_SOCKET,
> optname=SO_REUSEADDR, optval=true]
> socket (1248) could not be bound [name=127.0.0.1:990] - WSAEACCES (An
> attempt was made to access a socket in a way forbidden by its access
> permissions)
> socket (1248) closed; bytes received=0, bytes sent=0
> socket (1368) created [family=AF_INET, type=SOCK_STREAM,
> protocol=IPPROTO_IP, dwFlags=WSA_FLAG_OVERLAPPED]
> socket (1368) set one of its options [level=IPPROTO_TCP, optname=1]
> socket (1368) set one of its options [level=SOL_SOCKET, optname=SO_LINGER,
> l_onoff=1, l_linger=0]
> socket (1368) connecting synchronously [name=127.0.0.1:990]
> socket (1368) connected
> socket (1368) set one of its options [level=IPPROTO_TCP, optname=1]
> socket (1368) sending data synchronously [len=94]
> socket (1368) sent 94 bytes of data
> 0000 5A 00 00 00 20 00 00 00 02 00 00 80 01 00 00 00 Z... ...........
> 0010 20 00 00 00 43 00 6F 00 6D 00 6D 00 5C 00 53 00 ...C.o.m.m.\.S.
> 0020 65 00 63 00 75 00 72 00 69 00 74 00 79 00 50 00 e.c.u.r.i.t.y.P.
> 0030 72 00 6F 00 76 00 69 00 64 00 65 00 72 00 73 00 r.o.v.i.d.e.r.s.
> 0040 5C 00 53 00 43 00 48 00 41 00 4E 00 4E 00 45 00 \.S.C.H.A.N.N.E.
> 0050 4C 00 00 00 01 00 00 00 01 00 00 00 00 00 L.............
> socket (1368) receiving data synchronously [len=4]
> socket (1368) could not receive data - WSAECONNRESET (An existing
> connection
> was forcibly closed by the remote host)
> socket (1368) closed; bytes received=0, bytes sent=94
> socket (1512) sending data synchronously [len=32]
> socket (1316) received 8 bytes of data
> 0000 04 22 00 35 00 20 00 00 .".5. ..
> socket (1512) sent 32 bytes of data
> 0000 04 22 00 35 00 20 00 00 00 16 01 00 00 01 00 00 .".5. ..........
> 0010 00 00 00 00 06 69 73 61 74 61 70 00 00 01 00 01 .....isatap.....
> socket (1316) receiving data synchronously [len=24]
> socket (1316) received 24 bytes of data
> 0000 00 16 01 00 00 01 00 00 00 00 00 00 06 69 73 61 .............isa
> 0010 74 61 70 00 00 01 00 01 tap.....
> socket (1316) receiving data synchronously [len=8]
> socket (1316) sending data synchronously [len=32]
> socket (1316) sent 32 bytes of data
> 0000 00 35 04 22 00 20 00 00 00 16 85 83 00 01 00 00 .5.". ..........
> 0010 00 00 00 00 06 69 73 61 74 61 70 00 00 01 00 01 .....isatap.....
> socket (1512) received 32 bytes of data
> 0000 00 35 04 22 00 20 00 00 00 16 85 83 00 01 00 00 .5.". ..........
> 0010 00 00 00 00 06 69 73 61 74 61 70 00 00 01 00 01 .....isatap.....
> socket (1512) receiving data synchronously [len=7300]
> socket (2244) received 4 bytes of data
> 0000 78 56 34 12 xV4.
> socket (2244) receiving data synchronously [len=7300]
> socket (2244) sending data synchronously [len=4]
> socket (2244) sent 4 bytes of data
> 0000 78 56 34 12 xV4.
> socket (2244) received 4 bytes of data
> 0000 78 56 34 12 xV4.
> socket (2244) receiving data synchronously [len=7300]
> socket (2244) sending data synchronously [len=4]
> socket (2244) sent 4 bytes of data
> 0000 78 56 34 12 xV4.
>
>
> thanks
> Michael Gross
>

> Do those devices have ActiveSync in them? Have they worked before?

They work on some other computers. They also worked on my computer some time
ago - but I don't know when they stopped working (an what changes I made to
my computer). I have the same problem on my notebook. I am almost 100% sure
that on my Notebook the problem started when I had to upgraded to ActiveSync
4.5 because of some new device. But then uninstalling AS 4.5 and reinstalling
an older version does not solve the problem.

> I just verified connection of a CE4.2 device to AS4.5 on XP and it works
> perfectly. Did you create a new connectoid on the devices, via the Network
> and Dialup Connections applet and then use the PC Connection Control Panel
> applet to select that new connectoid as the one to use?

I don't know exactly how to make such a connectoid but I tried to use
Bluetooth and I get the exact same error.


> What connection
> mechanism is used by the CE4.2 devices? USB? Serial?

Die Fujitsu Siemens has USB, the Symbol a Serial conneciton. Same error with
Bluetooth.

> By the way, I doubt that the iPAQ is running CE6. Remember that Windows
> Mobile 6 is not the same as Windows CE 6.0...
Yes sorry - it's Mobile 6.

thanks
Michael

> I don't know exactly how to make such a connectoid but I tried to use
> Bluetooth and I get the exact same error.

Disconnect all devices from the PC.

On the Symbol device, go to Network and Dial-up Connections. Choose Make New
Connection. Name the connection something like "as1". Select the serial
port that the Symbol device will use (its own serial port number, not the
number of the PC serial port, of course), and use the default settings for
everything else. Now you should see a new connectoid in the Network and
Dial-up Connections applet window, called "as1". Switch to the Control
Panel and open PC Connection. Select Change and select "as1" from the list
of connection types. The device is ready.

Now, you have to make sure that the PC is ready. Open ActiveSync. Choose
File | Connection Settings. Check the "Allow connections to one of the
following:" checkbox and select the local PC serial port where you will
connect the Symbol device. Accept the changes. The PC is now ready.

Now connect the Symbol device to the port you selected above. Does the
ActiveSync icon in the ActiveSync window indicate that something is
happening? If not, on the Symbol device, run the program "repllog.exe"
(Start | Run...) What happens?

Paul T.

I don't have the "Network and Dial-up Connections" program, only the
"Connections" program (remnet.exe). There I can create a "New modem
connection" but that connection is not visible in the ActiveSync options
(also I have to provide a phone number).

When I connect the device to the PC the ActiveSync icon in the tray gets
green and then the error message (Cannot verify the version of ActiveSync on
your device) appears. The AsctiveSync icon stayes green until I disconnect
the device, but the connection does not work properly (for example I can't
explore the device).

"Paul G. Tobey [eMVP]" wrote:

> > I don't know exactly how to make such a connectoid but I tried to use
> > Bluetooth and I get the exact same error.
>
> Disconnect all devices from the PC.
>
> On the Symbol device, go to Network and Dial-up Connections. Choose Make New
> Connection. Name the connection something like "as1". Select the serial
> port that the Symbol device will use (its own serial port number, not the
> number of the PC serial port, of course), and use the default settings for
> everything else. Now you should see a new connectoid in the Network and
> Dial-up Connections applet window, called "as1". Switch to the Control
> Panel and open PC Connection. Select Change and select "as1" from the list
> of connection types. The device is ready.
>
> Now, you have to make sure that the PC is ready. Open ActiveSync. Choose
> File | Connection Settings. Check the "Allow connections to one of the
> following:" checkbox and select the local PC serial port where you will
> connect the Symbol device. Accept the changes. The PC is now ready.
>
> Now connect the Symbol device to the port you selected above. Does the
> ActiveSync icon in the ActiveSync window indicate that something is
> happening? If not, on the Symbol device, run the program "repllog.exe"
> (Start | Run...) What happens?
>
> Paul T.
>
>
>

It sounds to me like the Symbol device is running some variant of Windows
Mobile, not generic Windows CE. I don't have any experience doing this in
Windows Mobile. I would, generally, consult with the device vendor for
details on limitations of their support for various ActiveSync versions.

I would try running ActiveSync on the device before connecting to the PC. I
doubt that this will work, given your description of what's happening, but
it won't hurt, either.

You'll have to talk to Symbol. Maybe they can provide an operating system
upgrade for your device that will allow it to work...

Paul T.

"Michael Gross" <> wrote in message
news:27D3BF99-3555-46B1-8BDB-...
>I don't have the "Network and Dial-up Connections" program, only the
> "Connections" program (remnet.exe). There I can create a "New modem
> connection" but that connection is not visible in the ActiveSync options
> (also I have to provide a phone number).
>
> When I connect the device to the PC the ActiveSync icon in the tray gets
> green and then the error message (Cannot verify the version of ActiveSync
> on
> your device) appears. The AsctiveSync icon stayes green until I disconnect
> the device, but the connection does not work properly (for example I can't
> explore the device).
>
> "Paul G. Tobey [eMVP]" wrote:
>
>> > I don't know exactly how to make such a connectoid but I tried to use
>> > Bluetooth and I get the exact same error.
>>
>> Disconnect all devices from the PC.
>>
>> On the Symbol device, go to Network and Dial-up Connections. Choose Make
>> New
>> Connection. Name the connection something like "as1". Select the serial
>> port that the Symbol device will use (its own serial port number, not the
>> number of the PC serial port, of course), and use the default settings
>> for
>> everything else. Now you should see a new connectoid in the Network and
>> Dial-up Connections applet window, called "as1". Switch to the Control
>> Panel and open PC Connection. Select Change and select "as1" from the
>> list
>> of connection types. The device is ready.
>>
>> Now, you have to make sure that the PC is ready. Open ActiveSync.
>> Choose
>> File | Connection Settings. Check the "Allow connections to one of the
>> following:" checkbox and select the local PC serial port where you will
>> connect the Symbol device. Accept the changes. The PC is now ready.
>>
>> Now connect the Symbol device to the port you selected above. Does the
>> ActiveSync icon in the ActiveSync window indicate that something is
>> happening? If not, on the Symbol device, run the program "repllog.exe"
>> (Start | Run...) What happens?
>>
>> Paul T.
>>
>>
>>