[I'm having a very difficult time keeping track of what you did, when, and
how you did it so please bear with me.]
Reference:
http://groups.google.com/group/micro...9853a871794bb3
(your previous thread about Windows Update from early August 2009)
I need you to answer all of the questions in my last post. Please answer
the following questions by number in your reply:
1. Is "Windows Internet Explorer 7" currently listed in Add/Remove Programs?
[yes/no]
2. When you click on IE Help | About, is IE6 is listed here (e.g.,
v6.0.2900.9999) or is it IE7 (e.g., b7.0.5731.9999)?
3. When you used the Recovery Disk to reinstall Windows, there's a very good
chance that the McAfee free-trial reinstalled, too (cf. your Aug-09 thread).
Of course, it would be invalid. If such was, in fact, the case, did you (a)
uninstall the McAfee application and then (b) run the McAfee removal tool
again (c) before you installed Avira and Online Armor?
4. When you last attempted to install IE7 (i.e., since you'd reinstalled
Windows), had SP3 been installed already?
5. Were Avira, Threatfire, and Online Armor running in the background when
(a) you installed SP3 and/or (b) attempted to install IE7?
6. Please confirm the following statement: When you last attempted to
install IE7, encountered "an error message with a red X," rebooted and found
that IE7 opened and then immediately closed, you did not uninstall IE7 via
Add/Remove Programs but instead used System Restore to "undo" the install of
IE7. [yes/no]
7. Last but not least, in your first post you mentioned getting "blue
screens" before you used the Recovery Disk to reinstall Windows. Are you
still getting these "blue screens"?
--
~PA Bear
harlemnocturn wrote:
> Originally, the computer came with XP SP2, but with subsequent updates, it
> is now SP3. No, I did not use Add/Remove Programs to remove IE7. I never
> tried to install IE8. In fact, four months ago you assisted me in rolling
> back to IE7 from IE8, and I had your previous instructions out for me to
> read. IE7 still came up on Update because IE6 was in the original system,
> to which my Recovery Disk restored. My security software is Threat Fire,
> Avira and Online Armor. Usually, I have Spybot and Spyware Blaster, but
> since the Recovery, I have not yet reinstalled these last two.
>
> "PA Bear [MS MVP]" wrote:
>> Please reconfirm that you're running WinXP SP2, not SP3.
>>
>>> ...After I installed IE7, the window would open
>>> for a second without populating.
>>
>> Did you uninstall "Windows Internet Explorer 7" via Add/Remove Programs
>> prior to using System Restore?
>>
>> Is "Windows Internet Explorer 7" currently listed in Add/Remove Programs?
>>
>> Are you certain that you attempted to install IE7, not IE8? (IE7 would
>> not
>> have been offered by Windows Update.)
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE7?
>>
>> Has a(another) Norton or McAfee application ever been installed on this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it and which may have been reinstalled, but invalid, when you used the
>> Recovery Disk)?
>>
>>
>> harlemnocturn wrote:
>>> No, I had to back up my data files. Third party applications, including
>>> production programs by Corel and MS were not available and were
>>> uninstalled.
>>> On the first installation of IE7 I received an error message with a red
>>> X.
>>> I think it required a restart. After I installed IE7, the window would
>>> open
>>> for a second without populating.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> After you used the Recovery Disk, was all of your data (e.g., My
>>>> Documents;
>>>> messages that had been downloaded into your Mail Client) still
>>>> available
>>>> and were all of your third-party applications still installed?
>>>>
>>>> If IE7 truly "did not install," you would've received an error message
>>>> to
>>>> that effect and you'd still be running IE6...so there'd be no need to
>>>> use
>>>> System Restore.
>>>>
>>>> Tip: Never, EVER use System Restore to "undo" the install of an update,
>>>> a
>>>> Windows Service Pack, or an IE upgrade without having first uninstalled
>>>> the
>>>> update in question.
>>>>
>>>> harlemnocturn wrote:
>>>>> I just spoke to Toshiba Techincal Support now. They said that
>>>>> reformatting
>>>>> as a separate step is not necessary because the Recovery Disk process
>>>>> takes
>>>>> care of that. However, they cannot really support upgrading above
>>>>> factory
>>>>> conditions. They suggested saving IE7 to the desktop and then
>>>>> installing
>>>>> it. Should I try it? I suspect maybe every trace of IE6 must be
>>>>> removed
>>>>> first.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Let me make a long, involved story short: When Toshiba advised to you
>>>>>> to
>>>>>> do
>>>>>> a clean install, they wanted you to (1) back-up any personal data and
>>>>>> (2)
>>>>>> format the HDD before (3) using the Recovery Disk to return the
>>>>>> computer
>>>>>> to
>>>>>> OOBE state (i.e., like it was when it left the factory & you first
>>>>>> turned
>>>>>> it on). Contact Toshiba Support again for clearer instructions then
>>>>>> do
>>>>>> it.
>>>>>>
>>>>>>
>>>>>> harlemnocturn wrote:
>>>>>>> My computer came with a Recovery Disk with simple instructions.
>>>>>>> Formatting
>>>>>>> was not one of the steps. My version of XP already came with IE6,
>>>>>>> so
>>>>>>> it
>>>>>>> seemed simpler to do System Restore.
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> Did you format your HDD prior to doing the clean install?
>>>>>>>>
>>>>>>>> If IE7 would not install, why did you have to "roll back to IE6"
>>>>>>>> via
>>>>>>>> System Restore?
>>>>>>>>
>>>>>>>> harlemnocturn wrote:
>>>>>>>>> Prior to my "blue screens," I ran XP Pro SP2 with IE7. My laptop
>>>>>>>>> manufacturer, Toshiba, advised me to do a clean install with my
>>>>>>>>> Recovery
>>>>>>>>> Disk, to which I agreed given the severity of my problems. Having
>>>>>>>>> reinstalled Windows and my production programs, I now have two
>>>>>>>>> Windows
>>>>>>>>> related problems: 1) I cannot install IE7 after reviewing the
>>>>>>>>> steps
>>>>>>>>> of
>>>>>>>>> my
>>>>>>>>> past threads, so I rolled back to IE6 through System Restore,
>>>>>>>>> which
>>>>>>>>> gives
>>>>>>>>> rise to 2) I cannot use Windows Update since the screen indicates
>>>>>>>>> that
>>>>>>>>> I
>>>>>>>>> am
>>>>>>>>> not the Administrator, even though Control Panel, User Accounts
>>>>>>>>> indicates
>>>>>>>>> that I am. I will be grateful to whoever can assist.
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