Problems with hotmail -- where do I ask?

Since Sunday, my daughter has been unable to access her Hotmail,
which is a problem as some of her homework is there.

Despite searching for ages, I cannot find any help in the Hotmail
help system, nor can I find where to ask a question about this.

I wonder if anyone reading this can point me to the right place
to ask this question?

Description:

My daughter can sign into Windows Live ID (for example to change
her profile or password, or into MSN), but when she tries to
access her email, the error message reads:

"Sign-in Error. Windows Live Hotmail was not able to sign in to
your account at this time. Please try again later."

We've tried this from Windows Vista on two different machines,
from Linux, and using IE7, Firefox and Opera, all with the same
results.

(I'm able to access my Hotmail without any problems, so clearly
it's an issue specifically with my daughter's account.)

Thanks in advance.

Your message headers indicate that you have used Thunderbird to
post your enquiry on this newsgroup. I recommend that you never
disclose a real email address in public newsgroups (unless you
want to receive sack loads of junk mail). It is better to
configure your news client to quote a fictitious address (such as
).

You have posted this enquiry on the
microsoft.public.windows.live.messenger newsgroup. Is your
problem related to Windows Live Messenger in any way?

Are you using a web browser (such as Internet Explorer) to access
your Hotmail mail account(s) via the webmail interface - or are
you using a mail client utility (such as Outlook, Outlook
Express, or Windows Live Mail)? If you are using a browser, try
deleting cookies and Temporary Internet files- and try again.
That might, or might not help.

If you have installed Windows Live Mail on your computer, your
daughter could try creating an HTTP mail account in WLMail (she
should configure WLMail to use the HTTP server at
http://mail.services.live.com/DeltaS....0.0/sync.aspx).
However, WLMail might not provide access to her messages, if
there is a fundamental problem with her account on the Hotmail
server at Microsoft (in Seattle ??).

Alternatively, she might obtain more help in the
"microsoft.public.msn.discussion" newsgroup, if she is using the
webmail interface to access her Live Hotmail accounts,



"Paddy Landau" <p********@hotmail.co.uk> wrote in message
news:#...
> Since Sunday, my daughter has been unable to access her
> Hotmail, which is a problem as some of her homework is there.
>
> Despite searching for ages, I cannot find any help in the
> Hotmail help system, nor can I find where to ask a question
> about this.
>
> I wonder if anyone reading this can point me to the right place
> to ask this question?
>
> Description:
>
> My daughter can sign into Windows Live ID (for example to
> change her profile or password, or into MSN), but when she
> tries to access her email, the error message reads:
>
> "Sign-in Error. Windows Live Hotmail was not able to sign in to
> your account at this time. Please try again later."
>
> We've tried this from Windows Vista on two different machines,
> from Linux, and using IE7, Firefox and Opera, all with the same
> results.
>
> (I'm able to access my Hotmail without any problems, so clearly
> it's an issue specifically with my daughter's account.)
>
> Thanks in advance.

Thank you, Bob, for your various advice, including about watching
for spam (that's why I used a Hotmail email address, LOL).

> You have posted this enquiry on the
> microsoft.public.windows.live.messenger newsgroup. Is your
problem
> related to Windows Live Messenger in any way?

No, it's not, but I didn't know where to post this question. I
shall try again on the newsgroup that you recommended.


Bob Lucas wrote:
>
> Your message headers indicate that you have used Thunderbird to post
> your enquiry on this newsgroup. I recommend that you never disclose a
> real email address in public newsgroups (unless you want to receive sack
> loads of junk mail). It is better to configure your news client to
> quote a fictitious address (such as ).
>
> You have posted this enquiry on the
> microsoft.public.windows.live.messenger newsgroup. Is your problem
> related to Windows Live Messenger in any way?
>
> Are you using a web browser (such as Internet Explorer) to access your
> Hotmail mail account(s) via the webmail interface - or are you using a
> mail client utility (such as Outlook, Outlook Express, or Windows Live
> Mail)? If you are using a browser, try deleting cookies and Temporary
> Internet files- and try again. That might, or might not help.
>
> If you have installed Windows Live Mail on your computer, your daughter
> could try creating an HTTP mail account in WLMail (she should configure
> WLMail to use the HTTP server at
> http://mail.services.live.com/DeltaS....0.0/sync.aspx). However,
> WLMail might not provide access to her messages, if there is a
> fundamental problem with her account on the Hotmail server at Microsoft
> (in Seattle ??).
>
> Alternatively, she might obtain more help in the
> "microsoft.public.msn.discussion" newsgroup, if she is using the webmail
> interface to access her Live Hotmail accounts,
>
>
>
> "Paddy Landau" <p********@hotmail.co.uk> wrote in message
> news:#...
>> Since Sunday, my daughter has been unable to access her Hotmail, which
>> is a problem as some of her homework is there.
>>
>> Despite searching for ages, I cannot find any help in the Hotmail help
>> system, nor can I find where to ask a question about this.
>>
>> I wonder if anyone reading this can point me to the right place to ask
>> this question?
>>
>> Description:
>>
>> My daughter can sign into Windows Live ID (for example to change her
>> profile or password, or into MSN), but when she tries to access her
>> email, the error message reads:
>>
>> "Sign-in Error. Windows Live Hotmail was not able to sign in to your
>> account at this time. Please try again later."
>>
>> We've tried this from Windows Vista on two different machines, from
>> Linux, and using IE7, Firefox and Opera, all with the same results.
>>
>> (I'm able to access my Hotmail without any problems, so clearly it's
>> an issue specifically with my daughter's account.)
>>
>> Thanks in advance.
>