Problems installing Microsoft .NET Framework 1.1 Service Pack 1

I was doing a Windows Update and got 2 errors, the first one said:
Application has generated an exception that could not be handled.
Process id=0x1260 (4704), Thread id=0x1320 (4896)
Click OK to terminate the application
Click Cancel to debug application.

So I clicked on Cancel and got the following error:
Application has generated an exception that could not be handled.
Process id=0xa04 (2564), Thread id=0xa94 (2708).
Click OK to terminate the application
Click Cancel to debug application.

Again I clicked on Cancel to debug, but nothing ever happened.

So I did a system restore and tried again with the same result - now the
update is downloaded, but won't install.

What can I do to fix this???
Hope someone has an answer to this problem.
Thanks

--
Monique

I'd strongly recommend that you...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Monique wrote:
> I was doing a Windows Update and got 2 errors, the first one said:
> Application has generated an exception that could not be handled.
> Process id=0x1260 (4704), Thread id=0x1320 (4896)
> Click OK to terminate the application
> Click Cancel to debug application.
>
> So I clicked on Cancel and got the following error:
> Application has generated an exception that could not be handled.
> Process id=0xa04 (2564), Thread id=0xa94 (2708).
> Click OK to terminate the application
> Click Cancel to debug application.
>
> Again I clicked on Cancel to debug, but nothing ever happened.
>
> So I did a system restore and tried again with the same result - now the
> update is downloaded, but won't install.
>
> What can I do to fix this???
> Hope someone has an answer to this problem.
> Thanks

Well I did as you suggested, I use Eset's NOD32 Anti-Spyware, and I shut it
down and I even shut down Windows Firewall (I don't use any other) and tried
again with the same result, then I clicked on the link you gave me, and THAT
didn't pan out either.

This is what I got with that one:

Server Error in '/OAS' Application
--------------------------------------------------------------------------------

Unhandled Execution Error
Description: An unhandled exception occurred during the execution of the
current web request. Please review the stack trace for more information about
the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException:

Source Error:

An unhandled exception was generated during the execution of the current web
request. Information regarding the origin and location of the exception can
be identified using the exception stack trace below.

Stack Trace:


[COMException (0x8004922f)]
Microsoft.Passport.RPS.Native.IRPSHttpAuth.Authent icateRawHttp(String
siteName, String httpVerb, String path, String QS, String httpVersion,
Boolean bHTTPs, String httpHeaders, String httpBody, Object pAuthResultsBag)
+0
Microsoft.Passport.RPS.RPSHttpAuth.Authenticate(St ring siteName,
HttpRequest request, RPSPropBag propBag) +478

Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
request, String site, TicketState& ticketState, String& responseHeaders) +100

[PassportException: The PassportTicket.GetTicket() failed to initialize
Passport Ticket. [(Error=0x8004922F) Passport 'f' error (f=255,
MSPPError=0x8004100C) is encountered in the query string. Check Application
event log for details.]]

Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
request, String site, TicketState& ticketState, String& responseHeaders) +407

Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
request, TicketState& ticketState, String& responseHeaders) +62

Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct sender, EventArgs e) +219

[PassportAuthenticationModuleException: The PassportTicket.GetTicket()
failed to initialize Passport Ticket. [(Error=0x8004922F) Passport 'f' error
(f=255, MSPPError=0x8004100C) is encountered in the query string. Check
Application event log for details.]]

Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct sender, EventArgs e) +1004

System.Web.SyncEventExecutionStep.System.Web.HttpA pplication.IExecutionStep.Execute() +92
System.Web.HttpApplication.ExecuteStep(IExecutionS tep step, Boolean&
completedSynchronously) +64


So looks like I'm screwed one way or another

--
Monique


"PA Bear" wrote:

> I'd strongly recommend that you...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s).
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
> Monique wrote:
> > I was doing a Windows Update and got 2 errors, the first one said:
> > Application has generated an exception that could not be handled.
> > Process id=0x1260 (4704), Thread id=0x1320 (4896)
> > Click OK to terminate the application
> > Click Cancel to debug application.
> >
> > So I clicked on Cancel and got the following error:
> > Application has generated an exception that could not be handled.
> > Process id=0xa04 (2564), Thread id=0xa94 (2708).
> > Click OK to terminate the application
> > Click Cancel to debug application.
> >
> > Again I clicked on Cancel to debug, but nothing ever happened.
> >
> > So I did a system restore and tried again with the same result - now the
> > update is downloaded, but won't install.
> >
> > What can I do to fix this???
> > Hope someone has an answer to this problem.
> > Thanks
>
>

Try that link again later, or...

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Monique wrote:
> Well I did as you suggested, I use Eset's NOD32 Anti-Spyware, and I shut
> it
> down and I even shut down Windows Firewall (I don't use any other) and
> tried
> again with the same result, then I clicked on the link you gave me, and
> THAT
> didn't pan out either.
>
> This is what I got with that one:
>
> Server Error in '/OAS' Application.
> --------------------------------------------------------------------------------
>
> Unhandled Execution Error
> Description: An unhandled exception occurred during the execution of the
> current web request. Please review the stack trace for more information
> about
> the error and where it originated in the code.
>
> Exception Details: System.Runtime.InteropServices.COMException:
>
> Source Error:
>
> An unhandled exception was generated during the execution of the current
> web
> request. Information regarding the origin and location of the exception
> can
> be identified using the exception stack trace below.
>
> Stack Trace:
>
>
> [COMException (0x8004922f)]
> Microsoft.Passport.RPS.Native.IRPSHttpAuth.Authent icateRawHttp(String
> siteName, String httpVerb, String path, String QS, String httpVersion,
> Boolean bHTTPs, String httpHeaders, String httpBody, Object
> pAuthResultsBag)
> +0
> Microsoft.Passport.RPS.RPSHttpAuth.Authenticate(St ring siteName,
> HttpRequest request, RPSPropBag propBag) +478
>
> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> request, String site, TicketState& ticketState, String& responseHeaders)
> +100
>
> [PassportException: The PassportTicket.GetTicket() failed to initialize
> Passport Ticket. [(Error=0x8004922F) Passport 'f' error (f=255,
> MSPPError=0x8004100C) is encountered in the query string. Check
> Application
> event log for details.]]
>
> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> request, String site, TicketState& ticketState, String& responseHeaders)
> +407
>
> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> request, TicketState& ticketState, String& responseHeaders) +62
>
> Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct
> sender, EventArgs e) +219
>
> [PassportAuthenticationModuleException: The PassportTicket.GetTicket()
> failed to initialize Passport Ticket. [(Error=0x8004922F) Passport 'f'
> error
> (f=255, MSPPError=0x8004100C) is encountered in the query string. Check
> Application event log for details.]]
>
> Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct
> sender, EventArgs e) +1004
>
> System.Web.SyncEventExecutionStep.System.Web.HttpA pplication.IExecutionStep.Execute()
> +92 System.Web.HttpApplication.ExecuteStep(IExecutionS tep step, Boolean&
> completedSynchronously) +64
>
>
> So looks like I'm screwed one way or another
>
>
>> I'd strongly recommend that you...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting
>> to install the update(s).
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>> Monique wrote:
>>> I was doing a Windows Update and got 2 errors, the first one said:
>>> Application has generated an exception that could not be handled.
>>> Process id=0x1260 (4704), Thread id=0x1320 (4896)
>>> Click OK to terminate the application
>>> Click Cancel to debug application.
>>>
>>> So I clicked on Cancel and got the following error:
>>> Application has generated an exception that could not be handled.
>>> Process id=0xa04 (2564), Thread id=0xa94 (2708).
>>> Click OK to terminate the application
>>> Click Cancel to debug application.
>>>
>>> Again I clicked on Cancel to debug, but nothing ever happened.
>>>
>>> So I did a system restore and tried again with the same result - now the
>>> update is downloaded, but won't install.
>>>
>>> What can I do to fix this???
>>> Hope someone has an answer to this problem.
>>> Thanks

Just thought I'd let you know that I copied and pasted the link in a new tab
and it worked and I have filled in the request and sent it.

Thank you
--
Monique


"Monique" wrote:

> Well I did as you suggested, I use Eset's NOD32 Anti-Spyware, and I shut it
> down and I even shut down Windows Firewall (I don't use any other) and tried
> again with the same result, then I clicked on the link you gave me, and THAT
> didn't pan out either.
>
> This is what I got with that one:
>
> Server Error in '/OAS' Application.
> --------------------------------------------------------------------------------
>
> Unhandled Execution Error
> Description: An unhandled exception occurred during the execution of the
> current web request. Please review the stack trace for more information about
> the error and where it originated in the code.
>
> Exception Details: System.Runtime.InteropServices.COMException:
>
> Source Error:
>
> An unhandled exception was generated during the execution of the current web
> request. Information regarding the origin and location of the exception can
> be identified using the exception stack trace below.
>
> Stack Trace:
>
>
> [COMException (0x8004922f)]
> Microsoft.Passport.RPS.Native.IRPSHttpAuth.Authent icateRawHttp(String
> siteName, String httpVerb, String path, String QS, String httpVersion,
> Boolean bHTTPs, String httpHeaders, String httpBody, Object pAuthResultsBag)
> +0
> Microsoft.Passport.RPS.RPSHttpAuth.Authenticate(St ring siteName,
> HttpRequest request, RPSPropBag propBag) +478
>
> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> request, String site, TicketState& ticketState, String& responseHeaders) +100
>
> [PassportException: The PassportTicket.GetTicket() failed to initialize
> Passport Ticket. [(Error=0x8004922F) Passport 'f' error (f=255,
> MSPPError=0x8004100C) is encountered in the query string. Check Application
> event log for details.]]
>
> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> request, String site, TicketState& ticketState, String& responseHeaders) +407
>
> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> request, TicketState& ticketState, String& responseHeaders) +62
>
> Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct sender, EventArgs e) +219
>
> [PassportAuthenticationModuleException: The PassportTicket.GetTicket()
> failed to initialize Passport Ticket. [(Error=0x8004922F) Passport 'f' error
> (f=255, MSPPError=0x8004100C) is encountered in the query string. Check
> Application event log for details.]]
>
> Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct sender, EventArgs e) +1004
>
> System.Web.SyncEventExecutionStep.System.Web.HttpA pplication.IExecutionStep.Execute() +92
> System.Web.HttpApplication.ExecuteStep(IExecutionS tep step, Boolean&
> completedSynchronously) +64
>
>
> So looks like I'm screwed one way or another
>
> --
> Monique
>
>
> "PA Bear" wrote:
>
> > I'd strongly recommend that you...
> >
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > Tip: Temporarily disable real-time protection by your anti-virus and/or
> > anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> > Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> > to install the update(s).
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin; DTS-L.org
> >
> > Monique wrote:
> > > I was doing a Windows Update and got 2 errors, the first one said:
> > > Application has generated an exception that could not be handled.
> > > Process id=0x1260 (4704), Thread id=0x1320 (4896)
> > > Click OK to terminate the application
> > > Click Cancel to debug application.
> > >
> > > So I clicked on Cancel and got the following error:
> > > Application has generated an exception that could not be handled.
> > > Process id=0xa04 (2564), Thread id=0xa94 (2708).
> > > Click OK to terminate the application
> > > Click Cancel to debug application.
> > >
> > > Again I clicked on Cancel to debug, but nothing ever happened.
> > >
> > > So I did a system restore and tried again with the same result - now the
> > > update is downloaded, but won't install.
> > >
> > > What can I do to fix this???
> > > Hope someone has an answer to this problem.
> > > Thanks
> >
> >

You're welcome and please let us know how things work out.
--
~PA Bear

Monique wrote:
> Just thought I'd let you know that I copied and pasted the link in a new
> tab
> and it worked and I have filled in the request and sent it.
>
> Thank you
>
>> Well I did as you suggested, I use Eset's NOD32 Anti-Spyware, and I shut
>> it
>> down and I even shut down Windows Firewall (I don't use any other) and
>> tried
>> again with the same result, then I clicked on the link you gave me, and
>> THAT
>> didn't pan out either.
>>
>> This is what I got with that one:
>>
>> Server Error in '/OAS' Application.
>> --------------------------------------------------------------------------------
>>
>> Unhandled Execution Error
>> Description: An unhandled exception occurred during the execution of the
>> current web request. Please review the stack trace for more information
>> about
>> the error and where it originated in the code.
>>
>> Exception Details: System.Runtime.InteropServices.COMException:
>>
>> Source Error:
>>
>> An unhandled exception was generated during the execution of the current
>> web
>> request. Information regarding the origin and location of the exception
>> can
>> be identified using the exception stack trace below.
>>
>> Stack Trace:
>>
>>
>> [COMException (0x8004922f)]
>> Microsoft.Passport.RPS.Native.IRPSHttpAuth.Authent icateRawHttp(String
>> siteName, String httpVerb, String path, String QS, String httpVersion,
>> Boolean bHTTPs, String httpHeaders, String httpBody, Object
>> pAuthResultsBag) +0
>> Microsoft.Passport.RPS.RPSHttpAuth.Authenticate(St ring siteName,
>> HttpRequest request, RPSPropBag propBag) +478
>>
>> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
>> request, String site, TicketState& ticketState, String& responseHeaders)
>> +100
>>
>> [PassportException: The PassportTicket.GetTicket() failed to initialize
>> Passport Ticket. [(Error=0x8004922F) Passport 'f' error (f=255,
>> MSPPError=0x8004100C) is encountered in the query string. Check
>> Application
>> event log for details.]]
>>
>> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
>> request, String site, TicketState& ticketState, String& responseHeaders)
>> +407
>>
>> Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
>> request, TicketState& ticketState, String& responseHeaders) +62
>>
>> Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct
>> sender, EventArgs e) +219
>>
>> [PassportAuthenticationModuleException: The PassportTicket.GetTicket()
>> failed to initialize Passport Ticket. [(Error=0x8004922F) Passport 'f'
>> error (f=255, MSPPError=0x8004100C) is encountered in the query string.
>> Check
>> Application event log for details.]]
>>
>> Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct
>> sender, EventArgs e) +1004
>>
>> System.Web.SyncEventExecutionStep.System.Web.HttpA pplication.IExecutionStep.Execute()
>> +92 System.Web.HttpApplication.ExecuteStep(IExecutionS tep step,
>> Boolean&
>> completedSynchronously) +64
>>
>>
>> So looks like I'm screwed one way or another
>>
>> --
>> Monique
>>
>>
>> "PA Bear" wrote:
>>
>>> I'd strongly recommend that you...
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>>> attempting
>>> to install the update(s).
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.org
>>>
>>> Monique wrote:
>>>> I was doing a Windows Update and got 2 errors, the first one said:
>>>> Application has generated an exception that could not be handled.
>>>> Process id=0x1260 (4704), Thread id=0x1320 (4896)
>>>> Click OK to terminate the application
>>>> Click Cancel to debug application.
>>>>
>>>> So I clicked on Cancel and got the following error:
>>>> Application has generated an exception that could not be handled.
>>>> Process id=0xa04 (2564), Thread id=0xa94 (2708).
>>>> Click OK to terminate the application
>>>> Click Cancel to debug application.
>>>>
>>>> Again I clicked on Cancel to debug, but nothing ever happened.
>>>>
>>>> So I did a system restore and tried again with the same result - now
>>>> the
>>>> update is downloaded, but won't install.
>>>>
>>>> What can I do to fix this???
>>>> Hope someone has an answer to this problem.
>>>> Thanks

I went the way of the email, and am waiting for their response. I would have
called, but we went out for dinner tonight and I had wine and I would have
had trouble concentrating if I called them
Thanks for your input, it was much appreciated, hopefully I'll get an answer
in the morning
--
Monique


"PA Bear" wrote:

> Try that link again later, or...
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default...r=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
> Monique wrote:
> > Well I did as you suggested, I use Eset's NOD32 Anti-Spyware, and I shut
> > it
> > down and I even shut down Windows Firewall (I don't use any other) and
> > tried
> > again with the same result, then I clicked on the link you gave me, and
> > THAT
> > didn't pan out either.
> >
> > This is what I got with that one:
> >
> > Server Error in '/OAS' Application.
> > --------------------------------------------------------------------------------
> >
> > Unhandled Execution Error
> > Description: An unhandled exception occurred during the execution of the
> > current web request. Please review the stack trace for more information
> > about
> > the error and where it originated in the code.
> >
> > Exception Details: System.Runtime.InteropServices.COMException:
> >
> > Source Error:
> >
> > An unhandled exception was generated during the execution of the current
> > web
> > request. Information regarding the origin and location of the exception
> > can
> > be identified using the exception stack trace below.
> >
> > Stack Trace:
> >
> >
> > [COMException (0x8004922f)]
> > Microsoft.Passport.RPS.Native.IRPSHttpAuth.Authent icateRawHttp(String
> > siteName, String httpVerb, String path, String QS, String httpVersion,
> > Boolean bHTTPs, String httpHeaders, String httpBody, Object
> > pAuthResultsBag)
> > +0
> > Microsoft.Passport.RPS.RPSHttpAuth.Authenticate(St ring siteName,
> > HttpRequest request, RPSPropBag propBag) +478
> >
> > Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> > request, String site, TicketState& ticketState, String& responseHeaders)
> > +100
> >
> > [PassportException: The PassportTicket.GetTicket() failed to initialize
> > Passport Ticket. [(Error=0x8004922F) Passport 'f' error (f=255,
> > MSPPError=0x8004100C) is encountered in the query string. Check
> > Application
> > event log for details.]]
> >
> > Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> > request, String site, TicketState& ticketState, String& responseHeaders)
> > +407
> >
> > Microsoft.MSCOM.MemberServices.Passport.PassportTi cket.GetTicket(HttpRequest
> > request, TicketState& ticketState, String& responseHeaders) +62
> >
> > Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct
> > sender, EventArgs e) +219
> >
> > [PassportAuthenticationModuleException: The PassportTicket.GetTicket()
> > failed to initialize Passport Ticket. [(Error=0x8004922F) Passport 'f'
> > error
> > (f=255, MSPPError=0x8004100C) is encountered in the query string. Check
> > Application event log for details.]]
> >
> > Microsoft.MSCOM.MemberServices.Passport.PassportAu thenticationModule.AuthenticateRequestHandler(Obje ct
> > sender, EventArgs e) +1004
> >
> > System.Web.SyncEventExecutionStep.System.Web.HttpA pplication.IExecutionStep.Execute()
> > +92 System.Web.HttpApplication.ExecuteStep(IExecutionS tep step, Boolean&
> > completedSynchronously) +64
> >
> >
> > So looks like I'm screwed one way or another
> >
> >
> >> I'd strongly recommend that you...
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Tip: Temporarily disable real-time protection by your anti-virus and/or
> >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> >> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> >> attempting
> >> to install the update(s).
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.org
> >>
> >> Monique wrote:
> >>> I was doing a Windows Update and got 2 errors, the first one said:
> >>> Application has generated an exception that could not be handled.
> >>> Process id=0x1260 (4704), Thread id=0x1320 (4896)
> >>> Click OK to terminate the application
> >>> Click Cancel to debug application.
> >>>
> >>> So I clicked on Cancel and got the following error:
> >>> Application has generated an exception that could not be handled.
> >>> Process id=0xa04 (2564), Thread id=0xa94 (2708).
> >>> Click OK to terminate the application
> >>> Click Cancel to debug application.
> >>>
> >>> Again I clicked on Cancel to debug, but nothing ever happened.
> >>>
> >>> So I did a system restore and tried again with the same result - now the
> >>> update is downloaded, but won't install.
> >>>
> >>> What can I do to fix this???
> >>> Hope someone has an answer to this problem.
> >>> Thanks
>
>

"Monique" wrote:

> I was doing a Windows Update and got 2 errors, the first one said:
> Application has generated an exception that could not be handled.
> Process id=0x1260 (4704), Thread id=0x1320 (4896)
> Click OK to terminate the application
> Click Cancel to debug application.
>
> So I clicked on Cancel and got the following error:
> Application has generated an exception that could not be handled.
> Process id=0xa04 (2564), Thread id=0xa94 (2708).
> Click OK to terminate the application
> Click Cancel to debug application.
>
> Again I clicked on Cancel to debug, but nothing ever happened.
>
> So I did a system restore and tried again with the same result - now the
> update is downloaded, but won't install.
>
> What can I do to fix this???
> Hope someone has an answer to this problem.
> Thanks
>
> --
> Monique