Problems installing Security Update for Windows Service Pack 3

Yesterday I was prompted to install updates through Automatic Update. I
installed the updates and restarted my computer after a bit of delay. Once
restarted, I was again told I had updates to install, and reinstalled them.
This happened twice more, then again today. I installed it once, then became
suspicious that it still wanted to be installed. I checked my update history,
and it is the Security Update for Windows Service Pack 3 (KB952069).
According to the log, each of the 4 installs were successful.

I went to the troubleshooting page on here to figure out what was going on.
The first step was to use the malicious software detection tool, and that was
actually a portion of yesterday's overall update. It hasn't detected
anything, so I am assuming things are ok on that front. I just ran a virus
scan, since that was the second step, and that turned up no alarming results.
The third step is to install it in safe mode, and I have not done that yet. I
wanted to see if anyone else was having this problem before I started fussing
with things I didn't fully understand. So, any tips would be appreciated.
Thanks!

From: http://support.microsoft.com/kb/952069

> How to obtain help and support for this security update
> For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> International Support Web site:
> http://support.microsoft.com/common/....aspx?rdpath=4
> North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> unlimited individual chat support by visiting the following Microsoft Web site:
> http://support.microsoft.com/oas/def...spx?&prid=7552

Was Windows Media Player open when the update was being installed ?


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



JKnight84 wrote:

> Yesterday I was prompted to install updates through Automatic Update. I
> installed the updates and restarted my computer after a bit of delay. Once
> restarted, I was again told I had updates to install, and reinstalled them.
> This happened twice more, then again today. I installed it once, then became
> suspicious that it still wanted to be installed. I checked my update history,
> and it is the Security Update for Windows Service Pack 3 (KB952069).
> According to the log, each of the 4 installs were successful.
>
> I went to the troubleshooting page on here to figure out what was going on.
> The first step was to use the malicious software detection tool, and that was
> actually a portion of yesterday's overall update. It hasn't detected
> anything, so I am assuming things are ok on that front. I just ran a virus
> scan, since that was the second step, and that turned up no alarming results.
> The third step is to install it in safe mode, and I have not done that yet. I
> wanted to see if anyone else was having this problem before I started fussing
> with things I didn't fully understand. So, any tips would be appreciated.
> Thanks!

I am having the same problem. Downloaded the exe from microsoft and installed
in safe mode . Automatic updates is still prompting to install KB 952069.
Irritating POS.

"MowGreen [MVP]" wrote:

> From: http://support.microsoft.com/kb/952069
>
> > How to obtain help and support for this security update
> > For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> > Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> > your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> > International Support Web site:
> > http://support.microsoft.com/common/....aspx?rdpath=4
> > North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> > unlimited individual chat support by visiting the following Microsoft Web site:
> > http://support.microsoft.com/oas/def...spx?&prid=7552
>
> Was Windows Media Player open when the update was being installed ?
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> JKnight84 wrote:
>
> > Yesterday I was prompted to install updates through Automatic Update. I
> > installed the updates and restarted my computer after a bit of delay. Once
> > restarted, I was again told I had updates to install, and reinstalled them.
> > This happened twice more, then again today. I installed it once, then became
> > suspicious that it still wanted to be installed. I checked my update history,
> > and it is the Security Update for Windows Service Pack 3 (KB952069).
> > According to the log, each of the 4 installs were successful.
> >
> > I went to the troubleshooting page on here to figure out what was going on.
> > The first step was to use the malicious software detection tool, and that was
> > actually a portion of yesterday's overall update. It hasn't detected
> > anything, so I am assuming things are ok on that front. I just ran a virus
> > scan, since that was the second step, and that turned up no alarming results.
> > The third step is to install it in safe mode, and I have not done that yet. I
> > wanted to see if anyone else was having this problem before I started fussing
> > with things I didn't fully understand. So, any tips would be appreciated.
> > Thanks!
>

I am also having this problem. It appears the malicious software detection
tool is working and my virus scan has not turned anything up. I'm still
getting a prompt to install KB 952069, very irritating. Have not tried the
safe mode install yet, a bit leary of doing so utill I have more info.

"Bluesy" wrote:

> I am having the same problem. Downloaded the exe from microsoft and installed
> in safe mode . Automatic updates is still prompting to install KB 952069.
> Irritating POS.
>
> "MowGreen [MVP]" wrote:
>
> > From: http://support.microsoft.com/kb/952069
> >
> > > How to obtain help and support for this security update
> > > For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> > > Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> > > your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> > > International Support Web site:
> > > http://support.microsoft.com/common/....aspx?rdpath=4
> > > North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> > > unlimited individual chat support by visiting the following Microsoft Web site:
> > > http://support.microsoft.com/oas/def...spx?&prid=7552
> >
> > Was Windows Media Player open when the update was being installed ?
> >
> >
> > MowGreen [MVP 2003-2009]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > JKnight84 wrote:
> >
> > > Yesterday I was prompted to install updates through Automatic Update. I
> > > installed the updates and restarted my computer after a bit of delay. Once
> > > restarted, I was again told I had updates to install, and reinstalled them.
> > > This happened twice more, then again today. I installed it once, then became
> > > suspicious that it still wanted to be installed. I checked my update history,
> > > and it is the Security Update for Windows Service Pack 3 (KB952069).
> > > According to the log, each of the 4 installs were successful.
> > >
> > > I went to the troubleshooting page on here to figure out what was going on.
> > > The first step was to use the malicious software detection tool, and that was
> > > actually a portion of yesterday's overall update. It hasn't detected
> > > anything, so I am assuming things are ok on that front. I just ran a virus
> > > scan, since that was the second step, and that turned up no alarming results.
> > > The third step is to install it in safe mode, and I have not done that yet. I
> > > wanted to see if anyone else was having this problem before I started fussing
> > > with things I didn't fully understand. So, any tips would be appreciated.
> > > Thanks!
> >

Windows media player was not open, no. I just installed the same updates on
my other, older PC and everything went well. A bit bizarre.

"MowGreen [MVP]" wrote:

> From: http://support.microsoft.com/kb/952069
>
> > How to obtain help and support for this security update
> > For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> > Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> > your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> > International Support Web site:
> > http://support.microsoft.com/common/....aspx?rdpath=4
> > North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> > unlimited individual chat support by visiting the following Microsoft Web site:
> > http://support.microsoft.com/oas/def...spx?&prid=7552
>
> Was Windows Media Player open when the update was being installed ?
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> JKnight84 wrote:
>
> > Yesterday I was prompted to install updates through Automatic Update. I
> > installed the updates and restarted my computer after a bit of delay. Once
> > restarted, I was again told I had updates to install, and reinstalled them.
> > This happened twice more, then again today. I installed it once, then became
> > suspicious that it still wanted to be installed. I checked my update history,
> > and it is the Security Update for Windows Service Pack 3 (KB952069).
> > According to the log, each of the 4 installs were successful.
> >
> > I went to the troubleshooting page on here to figure out what was going on.
> > The first step was to use the malicious software detection tool, and that was
> > actually a portion of yesterday's overall update. It hasn't detected
> > anything, so I am assuming things are ok on that front. I just ran a virus
> > scan, since that was the second step, and that turned up no alarming results.
> > The third step is to install it in safe mode, and I have not done that yet. I
> > wanted to see if anyone else was having this problem before I started fussing
> > with things I didn't fully understand. So, any tips would be appreciated.
> > Thanks!
>

On Dec 12, 6:04*am, Bluesy <Blu...@discussions.microsoft.com> wrote:
> I am having the same problem. Downloaded the exe from microsoft and installed
> in safe mode . *Automatic updates is still prompting to install *KB 952069.
> Irritating POS.
>
>
>
> "MowGreen [MVP]" wrote:
> > From:http://support.microsoft.com/kb/952069
>
> > > How to obtain help and support for this security update
> > > For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> > > Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> > > your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> > > International Support Web site:
> > >http://support.microsoft.com/common/....aspx?rdpath=4
> > > North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> > > unlimited individual chat support by visiting the following MicrosoftWeb site:
> > >http://support.microsoft.com/oas/def...spx?&prid=7552
>
> > Was Windows Media Player open when the update was being installed ?
>
> > MowGreen *[MVP 2003-2009]
> > ===============
> > * *-343-* *FDNY
> > Never Forgotten
> > ===============
>
> > JKnight84 wrote:
>
> > > Yesterday I was prompted to install updates through Automatic Update.I
> > > installed the updates and restarted my computer after a bit of delay.Once
> > > restarted, I was again told I had updates to install, and reinstalledthem.
> > > This happened twice more, then again today. I installed it once, thenbecame
> > > suspicious that it still wanted to be installed. I checked my update history,
> > > and it is the Security Update for Windows Service Pack 3 (KB952069).
> > > According to the log, each of the 4 installs were successful.
>
> > > I went to the troubleshooting page on here to figure out what was going on.
> > > The first step was to use the malicious software detection tool, and that was
> > > actually a portion of yesterday's overall update. It hasn't detected
> > > anything, so I am assuming things are ok on that front. I just ran a virus
> > > scan, since that was the second step, and that turned up no alarming results.
> > > The third step is to install it in safe mode, and I have not done that yet. I
> > > wanted to see if anyone else was having this problem before I startedfussing
> > > with things I didn't fully understand. So, any tips would be appreciated.
> > > Thanks!- Hide quoted text -
>
> - Show quoted text -

I am having the same problem. For a week now, I am prompted to
download this update. I already have it, but it won't go away. I tried
uninstalling it under Add/Remove programs, then it installed it again,
but still prompting me. This happened about a year ago or so with
another update. Right away, Microsoft had a solution. Unfortunately, I
don't remember the update number nor the solution I'll keep
looking for it.

Merry Christmas.
Cissy

On 11 déc, 20:29, JKnight84 <JKnigh...@discussions.microsoft.com>
wrote:
> Yesterday I was prompted to install updates through Automatic Update. I
> installed the updates and restarted my computer after a bit of delay. Once
> restarted, I was again told I had updates to install, and reinstalled them.
> This happened twice more, then again today. I installed it once, then became
> suspicious that it still wanted to be installed. I checked my update history,
> and it is the Security Update for Windows Service Pack 3 (KB952069).
> According to the log, each of the 4 installs were successful.
>
> I went to the troubleshooting page on here to figure out what was going on.
> The first step was to use the malicious software detection tool, and thatwas
> actually a portion of yesterday's overall update. It hasn't detected
> anything, so I am assuming things are ok on that front. I just ran a virus
> scan, since that was the second step, and that turned up no alarming results.
> The third step is to install it in safe mode, and I have not done that yet. I
> wanted to see if anyone else was having this problem before I started fussing
> with things I didn't fully understand. So, any tips would be appreciated.
> Thanks!

Hello,

I'm having the same problem as every other users here, since 2 days
now. I've installed manually the update without anything launched, but
it keeps the same.

I hope there will be a solution...

Hi all,

Merry Xmas,

I emailed microsoft and heres the reply as I was looking for a
solutions too and came across this thread.

VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV VVVV

Thank you for contacting Microsoft Online Support Service. My name is
Danniel, and I am glad to work with you.

From the problem description, I understand that the Security Update
for Windows XP Service Pack 3 (KB952069) failed to install. In
addition, you have tried installed it in safe mode, but the update
issue persists. Please feel free to let me know if I misunderstood the
issue.

I understand the inconvenience you encountered when trying to perform
Windows Update. Please be assured that I will do my best to help you.

The issue may be caused by one of the following factors:

1. The installation is affected by some third-party security software.
2. The downloaded installation file is corrupted.

We will address some of the more common causes of this issue. It is
important that we attempt to connect to the Windows Update web site
after each step to confirm whether the resolution has worked. This
will prevent us from having to proceed with additional troubleshooting
steps and provide us with valuable feedback to further develop our
support resolutions for you and our future customers. Your assistance
is greatly appreciated.

NOTE: Some third party programs can also affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus programs
(Norton, McAfee, etc.), I recommend we temporarily disable or shut
them down and then try accessing the Windows Update site later. Please
be sure to re-enable them after completing the update process.

Step 1: Reload the Update temporary folders
=================================
One possible cause is that Windows Update's temporary folder contains
corrupted files. This step will clean its "Download", which contains
the Windows Update downloaded update installation files. After
renaming this folder, all the files will be automatically recreated,
except the Windows Update History data and downloaded updates'
installation files. This will have no negative effect on your
computer's performance.

1. Click "Start", "Run", type: "cmd" (without quotations) and press
"Enter". In the command window, type "net stop WuAuServ" (without
quotations) and press "Enter".
2. Click "Start", "Run", type: "%windir%" (without quotations) and
press "Enter".
3. Double-click the SoftwareDistribution folder.
4. In the opened folder, rename the folder Download to Download.old.
5. Click "Start", "Run", type: "cmd" (without quotations) and press
"Enter". In the command window, type "net start WuAuServ" (without
quotations) and press "Enter".

Note: After resolving this Windows Update issue, please feel free to
delete the Download.old folder.

Now try Windows Update to see if the issue has been resolved. Please
let us know if this step has resolved it. If not, please proceed to
the next step.

Step 2: Download and install the update manually again.
=========================================
1. Please download the update from

http://www.microsoft.com/downloads/d...DisplayLang=en

Please note its location.

2. Restart the computer.
3. Keep pressing the F8 key until the Windows Startup menu appears.
4. Choose "Safe Mode", and press "Enter".
5. Please install the update in Safe Mode.

Note: In Safe Mode, your system display and Desktop will look and
perform differently than in Normal Mode. This is only temporary. We
can restart the computer to switch to Normal Mode.

However, if an error is encountered when installing the update
manually, please capture a screenshot for further research.

How to capture a Screenshot:
======================
1. When the error appears, please press the "Print Screen" key
(PrtScn) on your keyboard.
2. Click "Start", click "Run", type MSPAINT, and click "OK".
3. In Paint, click "Paste" under the "Edit" Menu, click "Save" under
the "File" menu, type a file name for the screenshot, choose JPEG as
"Save as type", click "Desktop" on the left pane, and click "Save".
4. Please find the screenshot on the Desktop and send it as an
attachment to: v- .

Please try the steps above. If the issue persists, please also assist
me in collecting the latest Windows Update Log for further research.

How to capture WindowsUpdate.log:
============================
Note: Since there are two Windows Update log files with similar names,
please be aware that I am requesting the "WindowsUpdate.log" file
without a space in the middle of the name.

1. Click "Start", "Run" and type "WindowsUpdate.log" (without
quotations).
2. Click "OK". We will see a file named "WindowsUpdate.log".
3. Now click on the "File" menu and then click "Save As" and select
"Desktop" in the "Save in" option on the top of the window.
4. Click "Save". The file will be saved to your Desktop. Please send
it as an attachment to v- .

However, if the file is unable to be collected by the above steps, we
can also use the following method to collect it.

1. Click "Start", "Run", type: "%windir%" (without quotations) and
then press "Enter".
2. In the open window, we will see a file named "WindowsUpdate.log".
3. Please send it as an attachment to:
v- .

Note: When attaching files to emails, the process will vary depending
on the email application being used. While you are composing the
email, most applications will provide you with either an "Attach"
button or a Paper Clip Icon to click in order to attach a file. After
clicking this button/icon you must browse to the file you wish to
attach and select it by either double clicking it or clicking it once
and then clicking "Attach".

Please try my suggestions and let me know the results at your earliest
convenience. If you have any other questions, please do not hesitate
to let me know.

I look forward to your response. Have a nice holiday.

Best Regards,

Danniel Yao
Microsoft Windows Update Support Professional

I am a little ahead of you. I did the whole clearing of the update file,
install in Safe MOde deal, installing w/antivirus etc turned off, deleted and
reinstalled in safe mode. It still wants to reinstall-same update kb952069
over and over and over.....

"" wrote:

> Hi all,
>
> Merry Xmas,
>
> I emailed microsoft and heres the reply as I was looking for a
> solutions too and came across this thread.
>
> VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV VVVV
>
> Thank you for contacting Microsoft Online Support Service. My name is
> Danniel, and I am glad to work with you.
>
> From the problem description, I understand that the Security Update
> for Windows XP Service Pack 3 (KB952069) failed to install. In
> addition, you have tried installed it in safe mode, but the update
> issue persists. Please feel free to let me know if I misunderstood the
> issue.
>
> I understand the inconvenience you encountered when trying to perform
> Windows Update. Please be assured that I will do my best to help you.
>
> The issue may be caused by one of the following factors:
>
> 1. The installation is affected by some third-party security software.
> 2. The downloaded installation file is corrupted.
>
> We will address some of the more common causes of this issue. It is
> important that we attempt to connect to the Windows Update web site
> after each step to confirm whether the resolution has worked. This
> will prevent us from having to proceed with additional troubleshooting
> steps and provide us with valuable feedback to further develop our
> support resolutions for you and our future customers. Your assistance
> is greatly appreciated.
>
> NOTE: Some third party programs can also affect the Windows Update
> service. If you are running any third party applications such as
> Spyblocker, Internet or web accelerators (programs designed to boost
> the speed of the Internet connection), security or anti-virus programs
> (Norton, McAfee, etc.), I recommend we temporarily disable or shut
> them down and then try accessing the Windows Update site later. Please
> be sure to re-enable them after completing the update process.
>
> Step 1: Reload the Update temporary folders
> =================================
> One possible cause is that Windows Update's temporary folder contains
> corrupted files. This step will clean its "Download", which contains
> the Windows Update downloaded update installation files. After
> renaming this folder, all the files will be automatically recreated,
> except the Windows Update History data and downloaded updates'
> installation files. This will have no negative effect on your
> computer's performance.
>
> 1. Click "Start", "Run", type: "cmd" (without quotations) and press
> "Enter". In the command window, type "net stop WuAuServ" (without
> quotations) and press "Enter".
> 2. Click "Start", "Run", type: "%windir%" (without quotations) and
> press "Enter".
> 3. Double-click the SoftwareDistribution folder.
> 4. In the opened folder, rename the folder Download to Download.old.
> 5. Click "Start", "Run", type: "cmd" (without quotations) and press
> "Enter". In the command window, type "net start WuAuServ" (without
> quotations) and press "Enter".
>
> Note: After resolving this Windows Update issue, please feel free to
> delete the Download.old folder.
>
> Now try Windows Update to see if the issue has been resolved. Please
> let us know if this step has resolved it. If not, please proceed to
> the next step.
>
> Step 2: Download and install the update manually again.
> =========================================
> 1. Please download the update from
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> Please note its location.
>
> 2. Restart the computer.
> 3. Keep pressing the F8 key until the Windows Startup menu appears.
> 4. Choose "Safe Mode", and press "Enter".
> 5. Please install the update in Safe Mode.
>
> Note: In Safe Mode, your system display and Desktop will look and
> perform differently than in Normal Mode. This is only temporary. We
> can restart the computer to switch to Normal Mode.
>
> However, if an error is encountered when installing the update
> manually, please capture a screenshot for further research.
>
> How to capture a Screenshot:
> ======================
> 1. When the error appears, please press the "Print Screen" key
> (PrtScn) on your keyboard.
> 2. Click "Start", click "Run", type MSPAINT, and click "OK".
> 3. In Paint, click "Paste" under the "Edit" Menu, click "Save" under
> the "File" menu, type a file name for the screenshot, choose JPEG as
> "Save as type", click "Desktop" on the left pane, and click "Save".
> 4. Please find the screenshot on the Desktop and send it as an
> attachment to: v- .
>
> Please try the steps above. If the issue persists, please also assist
> me in collecting the latest Windows Update Log for further research.
>
> How to capture WindowsUpdate.log:
> ============================
> Note: Since there are two Windows Update log files with similar names,
> please be aware that I am requesting the "WindowsUpdate.log" file
> without a space in the middle of the name.
>
> 1. Click "Start", "Run" and type "WindowsUpdate.log" (without
> quotations).
> 2. Click "OK". We will see a file named "WindowsUpdate.log".
> 3. Now click on the "File" menu and then click "Save As" and select
> "Desktop" in the "Save in" option on the top of the window.
> 4. Click "Save". The file will be saved to your Desktop. Please send
> it as an attachment to v- .
>
> However, if the file is unable to be collected by the above steps, we
> can also use the following method to collect it.
>
> 1. Click "Start", "Run", type: "%windir%" (without quotations) and
> then press "Enter".
> 2. In the open window, we will see a file named "WindowsUpdate.log".
> 3. Please send it as an attachment to:
> v- .
>
> Note: When attaching files to emails, the process will vary depending
> on the email application being used. While you are composing the
> email, most applications will provide you with either an "Attach"
> button or a Paper Clip Icon to click in order to attach a file. After
> clicking this button/icon you must browse to the file you wish to
> attach and select it by either double clicking it or clicking it once
> and then clicking "Attach".
>
> Please try my suggestions and let me know the results at your earliest
> convenience. If you have any other questions, please do not hesitate
> to let me know.
>
> I look forward to your response. Have a nice holiday.
>
> Best Regards,
>
> Danniel Yao
> Microsoft Windows Update Support Professional
>

"JKnight84" <> wrote in message
news:F022CC6A-1179-4759-8EFB-...
> Yesterday I was prompted to install updates through Automatic Update. I
> installed the updates and restarted my computer after a bit of delay. Once
> restarted, I was again told I had updates to install, and reinstalled
> them.
> This happened twice more, then again today. I installed it once, then
> became
> suspicious that it still wanted to be installed. I checked my update
> history,
> and it is the Security Update for Windows Service Pack 3 (KB952069).
> According to the log, each of the 4 installs were successful.
>
> I went to the troubleshooting page on here to figure out what was going
> on.
> The first step was to use the malicious software detection tool, and that
> was
> actually a portion of yesterday's overall update. It hasn't detected
> anything, so I am assuming things are ok on that front. I just ran a virus
> scan, since that was the second step, and that turned up no alarming
> results.
> The third step is to install it in safe mode, and I have not done that
> yet. I
> wanted to see if anyone else was having this problem before I started
> fussing
> with things I didn't fully understand. So, any tips would be appreciated.
> Thanks!

FWIW, I'm having the same problem. Windows update site update history shows
a successful install of this update six (6) times. It only shows up in A/R
programs once, but the date changes everytime I try the update. Frustrating,
mostly because the pop-up reminder that updates are available just keeps on
coming.

mike