"error" wrote:
>
>
> "gdfo" wrote:
>
> > I cannot get my new turbotax to run. It seems there is a problem with Net
> > Framework.
> >
> > Also I have tried to download and install the NF updates but they will not
> > install and I recieve and error SL9B.tmp must close.
> >
> > Really I need to get this fixed so I can do my taxes.
> >
> > In Control Panel/ Add/Delete it shows NF 1./2/ and 3/
> >
> > What do I need to do to get this corrected or repaired
> >
> > Thanks for any help
> >
> > Hey gdfo:
I had the same problem!! I sent an Email off to Microsoft and got an answer
that solved my problem. I will try to copy it here:
Dear Mike,
Thank you for contacting Microsoft Windows Update Support. My name is Maggie
and I will be working with Sabrina Shen to assist you with this issue. For
your reference, the case ID is SRX1062985265. You can contact us by sending
an e-mail to
v- or
v- with the case ID in the subject line.
From the problem description, I understand that the error code 0x643 was
received when trying to install two updates, I also understand that one of
the two computers connected to a Router and you would like to run Turbotax.
Please feel free to let me know if I misunderstood.
I understand the inconvenience you have experienced. Please be assured that
I will do my best to resolve the issue.
Firstly, could you let me know the ID or full name of the two failed
updates? Please feel free to let me know and it’s my pleasure to be of
assistance.
The issue may be caused by several factors, such as corrupted system DLL
files, a corrupted Windows Update temporary folder, or stopped update
services. In order to narrow down the cause of this issue and resolve it,
let's refer to the following steps. Please access the Windows Update website
to check the result after finishing each step.
NOTE: Some third party programs can also affect the Windows Update service.
If you are running any third party applications such as Spyblocker, Internet
or web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again when
completing the update process.
Step 1: Register DLL files
===================
By trying this step, we can check if the update engines are working properly.
1. Close all instances of Internet Explorer.
2. Click Start and Run, type "REGSVR32 ATL.DLL" (without quotes) in the open
box and click OK.
Note: There is a space between REGSVR32 and ATL.DLL
3. Similarly, one by one, register the files listed below:
REGSVR32 MSXML3.DLL
REGSVR32 WUAPI.DLL
REGSVR32 WUAUENG.DLL
REGSVR32 WUAUENG1.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUWEB.DLL
REGSVR32 QMGR.DLL
REGSVR32 QMGRPRXY.DLL
REGSVR32 JSCRIPT.DLL
Note: Please try and register all the files. While registering each .DLL
file you should get a "succeeded" message. If you encounter any error
message, please let me know the exact wording and go ahead to perform the
next Step.
If the issue persists, let's move on to the steps below to verify Windows
Update services and temporary folders.
Step 2: Verify the relevant Windows Update services
========================================
1. Click Start->Run, type "services.msc" (without quotation marks) in the
open box and click OK.
2. Double click the service "Automatic Updates".
3. Click on the "Log On" tab, please ensure the option "Local System
account" is selected and the option "Allow service to interact with desktop"
is unchecked.
4. Check if this service has been enabled on the listed Hardware Profile. If
not, please click the Enable button to enable it.
5. Click on the "General" tab; make sure the "Startup Type" is "Automatic".
Then please click the button "Stop" under "Service Status" to stop the
service.
6. Then please click the button "Start" under "Service Status" to start the
service.
7. Please repeat the above steps with another service: Background
Intelligent Transfer Service.
If it still does not help, let's proceed to step 3.
Step 3: Reload the Windows Update temporary folder.
========================================
One possible cause is that the temporary folder for Windows Update contains
corrupted files. Let's erase all the files there to get the system clean.
1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.
Net stop WuAuServ
2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.
Net start WuAuServ
Please test the issue again via the Windows Update website and let me know
the result. If the issue persists, to clarify the issue and provide more
accurate troubleshooting steps, please assist me in collecting the following
information.
How to capture a screenshot
======================
1. When the error appears, please press the Print Screen key (PrtScn) on
your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the screenshot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment
to:
v-
How to collect the Windows Update log file
================================
Note: Since there are two Windows Update log files with similar names,
please be aware that I am requesting the "WindowsUpdate.log" file without a
space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the quotes)
2. Click on the OK button. We will see a file named "WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and select
"Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop. Please
send the file as an attachment in an email to
v-.
Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. After clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.
Please also let me know which programs have been recently installed. In
addition, is this is a home computer or a work computer? If it is a home
computer, does it connect to the Internet directly or through a network
device? If it is a work computer, is the computer in a domain?
If anything is unclear, please feel free to let me know. I am glad to be of
assistance.
I look forward to hearing from you.
Best Regards,
Maggie Zhu
v-
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback directly to my managers, Charles Zhang at
v-.
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