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Problems with Outlook Send & Receive after installing updates

 
 
ccturandot
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      04-20-2005
Since installing the latest XP updates, I've been unable to send and receive
email in Outlook 2003 Professional. I tried a virus & spyware scan with no
results, contacted my ISP and tried all of their suggestions with no results,
and then did a system restore to pre-updates and the problem was solved.

Is there any way to have the updates AND resolve the Outlook problem? I've
had to turn off my automatic download of updates in order to keep Outlook
functioning properly.
 
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Pat Walters [MSFT]
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      04-28-2005
"ccturandot",

I am sorry you are running into this issue. I realize how bad this sounds,
since it takes your time and energy to reproduce it, but could you:

1. Set a restore point
2. Install just ONE update, and reboot if asked, and then
3. Test if Outlook works?

Once you find the specific update that causes this issue, report back to us
which one it is? Also, when you discover this, please uninstall the update this
time instead of using System Restore. In this way, we can start to "map" the
consistency of this failure.

I would like very much to reproduce the condition you are running into for
further research here. The only way to do that reliably is to have you tell us
which update caused you this problem, and how you arrived there. For example,
do you have Service Pack 2 installed? or Service Pack 1? Do you receive an
error when you try to send and receive with Outlook after the error condition
exists, or does it just fail to send and receive?

Thank you for reporting this, and please reply to this posting with the results.

Sincerely,

Pat Walters [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights. Use
of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm"

"ccturandot" <> wrote in message
news:37E98799-9D22-4077-A0FF-...
> Since installing the latest XP updates, I've been unable to send and receive
> email in Outlook 2003 Professional. I tried a virus & spyware scan with no
> results, contacted my ISP and tried all of their suggestions with no results,
> and then did a system restore to pre-updates and the problem was solved.
>
> Is there any way to have the updates AND resolve the Outlook problem? I've
> had to turn off my automatic download of updates in order to keep Outlook
> functioning properly.



 
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