Problems with Rebooting--

Hi, I just recently purchased a Dell XPS 410, and last night I was on, and
everything was running fine, until I see that I need to restart my computer,
since the Windows Updates required me to. I restart, then as I see the
loading screen (the one with the green loading bar on the bottom), after that
screen, I just see a black one. After waiting, I reboot, then the option for
system restore comes up--I try that. After, I still see the black screen in
the same place. I call Dell Support (enough said), and I ask for their
assistance, and after at least a couple of hours on the phone, starting in
Safe mode and uninstalling the most recent updates, I finally reboot again,
going past the green bar screen, then I see the same black one. The support
guy tells me to wait, and after about 10 minutes or longer, I finally see a
cursor on the screen, then FINALLY my welcome screen finally shows.

I don't know if my computer took so long to reboot because I did a system
restore with the Tech Guy (he sent me back to June 8th or so?) or what--his
explanation was that the Dell Drivers don't work with the updates. I ask him
if my computer will always take forever to load up, and he says no.

But because I trust your judgment more, should my computer still take so
long to load, or do you think everything will run okay now? And if it is
normal, should I avoid installing the updates concerning the drivers, and
install the rest?

Thanks for your help!!

Sounds like you need to wait until Dell catch up with Vista. Until then
probably best to selectively install updates.

Do you know which actual update caused you problems?

I also suggest you will get better help if you access the
microsoft.public.windowsupdate newsgroup

As you may not be familiar with newsreaders - you can access it here...

http://groups.google.com/group/micro...supdate/topics

SpenserG89" <> wrote in message
news:B42FEA6F-9E69-45AA-A2BE-...
> Hi, I just recently purchased a Dell XPS 410, and last night I was on, and
> everything was running fine, until I see that I need to restart my
> computer,
> since the Windows Updates required me to. I restart, then as I see the
> loading screen (the one with the green loading bar on the bottom), after
> that
> screen, I just see a black one. After waiting, I reboot, then the option
> for
> system restore comes up--I try that. After, I still see the black screen
> in
> the same place. I call Dell Support (enough said), and I ask for their
> assistance, and after at least a couple of hours on the phone, starting in
> Safe mode and uninstalling the most recent updates, I finally reboot
> again,
> going past the green bar screen, then I see the same black one. The
> support
> guy tells me to wait, and after about 10 minutes or longer, I finally see
> a
> cursor on the screen, then FINALLY my welcome screen finally shows.
>
> I don't know if my computer took so long to reboot because I did a system
> restore with the Tech Guy (he sent me back to June 8th or so?) or
> what--his
> explanation was that the Dell Drivers don't work with the updates. I ask
> him
> if my computer will always take forever to load up, and he says no.
>
> But because I trust your judgment more, should my computer still take so
> long to load, or do you think everything will run okay now? And if it is
> normal, should I avoid installing the updates concerning the drivers, and
> install the rest?
>
> Thanks for your help!!

Thanks Mac--I think I'm just going to just manually choose which updates to
update--like to be honest, are the updates usually even like really necessary
to install and stuff? Just wondering--thanks for your help!




"Mac" wrote:

> Sounds like you need to wait until Dell catch up with Vista. Until then
> probably best to selectively install updates.
>
> Do you know which actual update caused you problems?
>
> I also suggest you will get better help if you access the
> microsoft.public.windowsupdate newsgroup
>
> As you may not be familiar with newsreaders - you can access it here...
>
> http://groups.google.com/group/micro...supdate/topics
>
> SpenserG89" <> wrote in message
> news:B42FEA6F-9E69-45AA-A2BE-...
> > Hi, I just recently purchased a Dell XPS 410, and last night I was on, and
> > everything was running fine, until I see that I need to restart my
> > computer,
> > since the Windows Updates required me to. I restart, then as I see the
> > loading screen (the one with the green loading bar on the bottom), after
> > that
> > screen, I just see a black one. After waiting, I reboot, then the option
> > for
> > system restore comes up--I try that. After, I still see the black screen
> > in
> > the same place. I call Dell Support (enough said), and I ask for their
> > assistance, and after at least a couple of hours on the phone, starting in
> > Safe mode and uninstalling the most recent updates, I finally reboot
> > again,
> > going past the green bar screen, then I see the same black one. The
> > support
> > guy tells me to wait, and after about 10 minutes or longer, I finally see
> > a
> > cursor on the screen, then FINALLY my welcome screen finally shows.
> >
> > I don't know if my computer took so long to reboot because I did a system
> > restore with the Tech Guy (he sent me back to June 8th or so?) or
> > what--his
> > explanation was that the Dell Drivers don't work with the updates. I ask
> > him
> > if my computer will always take forever to load up, and he says no.
> >
> > But because I trust your judgment more, should my computer still take so
> > long to load, or do you think everything will run okay now? And if it is
> > normal, should I avoid installing the updates concerning the drivers, and
> > install the rest?
> >
> > Thanks for your help!!
>

Most are, and I think your current problem should be taken up with Dell.

Do check out the windowsupdate group

"SpenserG89" <> wrote in message
news:1A864E55-E721-46F2-9517-...
> Thanks Mac--I think I'm just going to just manually choose which updates
> to
> update--like to be honest, are the updates usually even like really
> necessary
> to install and stuff? Just wondering--thanks for your help!
>
>
>
>
> "Mac" wrote:
>
>> Sounds like you need to wait until Dell catch up with Vista. Until then
>> probably best to selectively install updates.
>>
>> Do you know which actual update caused you problems?
>>
>> I also suggest you will get better help if you access the
>> microsoft.public.windowsupdate newsgroup
>>
>> As you may not be familiar with newsreaders - you can access it here...
>>
>> http://groups.google.com/group/micro...supdate/topics
>>
>> SpenserG89" <> wrote in message
>> news:B42FEA6F-9E69-45AA-A2BE-...
>> > Hi, I just recently purchased a Dell XPS 410, and last night I was on,
>> > and
>> > everything was running fine, until I see that I need to restart my
>> > computer,
>> > since the Windows Updates required me to. I restart, then as I see the
>> > loading screen (the one with the green loading bar on the bottom),
>> > after
>> > that
>> > screen, I just see a black one. After waiting, I reboot, then the
>> > option
>> > for
>> > system restore comes up--I try that. After, I still see the black
>> > screen
>> > in
>> > the same place. I call Dell Support (enough said), and I ask for their
>> > assistance, and after at least a couple of hours on the phone, starting
>> > in
>> > Safe mode and uninstalling the most recent updates, I finally reboot
>> > again,
>> > going past the green bar screen, then I see the same black one. The
>> > support
>> > guy tells me to wait, and after about 10 minutes or longer, I finally
>> > see
>> > a
>> > cursor on the screen, then FINALLY my welcome screen finally shows.
>> >
>> > I don't know if my computer took so long to reboot because I did a
>> > system
>> > restore with the Tech Guy (he sent me back to June 8th or so?) or
>> > what--his
>> > explanation was that the Dell Drivers don't work with the updates. I
>> > ask
>> > him
>> > if my computer will always take forever to load up, and he says no.
>> >
>> > But because I trust your judgment more, should my computer still take
>> > so
>> > long to load, or do you think everything will run okay now? And if it
>> > is
>> > normal, should I avoid installing the updates concerning the drivers,
>> > and
>> > install the rest?
>> >
>> > Thanks for your help!!
>>