problems receiving e mails - help!!

Hi I have suddenly become unable to send and receive e mails.

I keep getting a "Windows Security" box pop up asking for a user name and
password. I am unable to get rid of this box, however my password is correct
through my virgin media access to my blue yonder mail account.

I keep getting the following error message:-

Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk',
Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

Can you help?

--
Sugary

Hi, Yes I've just started getting this today as well. I've entered my user
name and password over and over again, but the box keeps popping back up and
it won't let me send or receive emails. I'm getting the same error message.
I wondered whether it was anything to do with the Virgin updating that was
going on with Blue yonder?
Account: 'pop3.blueyonder.co.uk', Server: 'pop3.blueyonder.co.uk',
Protocol: POP3, Server Response: '-ERR Invalid Backend.', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
Let's hope that someone knows the answer to this one.
Viv

"Sugary1too" wrote:

> Hi I have suddenly become unable to send and receive e mails.
>
> I keep getting a "Windows Security" box pop up asking for a user name and
> password. I am unable to get rid of this box, however my password is correct
> through my virgin media access to my blue yonder mail account.
>
> I keep getting the following error message:-
>
> Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk',
> Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110,
> Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
>
> Can you help?
>
> --
> Sugary

I've just looked on the Virgin site and they are posting this [-

THIS JUST POSTED FROM MARK WILKIN
Email Outage Update *28/07/10*..on 28-07-2010 15:02

We'd like to apologise for the outage currently affecting our email systems,
this has been caused by equipment faults which have occured while we've been
replacing equipment responsible for yesterday's email outage. The outage
affects everyone trying to access their email via an email client on all our
email domains i.e. ntlworld.com, virginmedia.com, blueyonder.co.uk and
virgin.net.
So perhaps our problem is just temporary....?
"Viv" wrote:

> Hi, Yes I've just started getting this today as well. I've entered my user
> name and password over and over again, but the box keeps popping back up and
> it won't let me send or receive emails. I'm getting the same error message.
> I wondered whether it was anything to do with the Virgin updating that was
> going on with Blue yonder?
> Account: 'pop3.blueyonder.co.uk', Server: 'pop3.blueyonder.co.uk',
> Protocol: POP3, Server Response: '-ERR Invalid Backend.', Port: 995,
> Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> Let's hope that someone knows the answer to this one.
> Viv
>
> "Sugary1too" wrote:
>
> > Hi I have suddenly become unable to send and receive e mails.
> >
> > I keep getting a "Windows Security" box pop up asking for a user name and
> > password. I am unable to get rid of this box, however my password is correct
> > through my virgin media access to my blue yonder mail account.
> >
> > I keep getting the following error message:-
> >
> > Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk',
> > Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110,
> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> >
> > Can you help?
> >
> > --
> > Sugary

Viv

Thank you for the info. Lets hope it is temporary - I have ben trying to
sort this out for most of the day, I was beginning to think I had picked up
some sort of virus, as it happened overnight
--
Sugary


"Viv" wrote:

> I've just looked on the Virgin site and they are posting this [-
>
> THIS JUST POSTED FROM MARK WILKIN
> Email Outage Update *28/07/10*..on 28-07-2010 15:02
>
> We'd like to apologise for the outage currently affecting our email systems,
> this has been caused by equipment faults which have occured while we've been
> replacing equipment responsible for yesterday's email outage. The outage
> affects everyone trying to access their email via an email client on all our
> email domains i.e. ntlworld.com, virginmedia.com, blueyonder.co.uk and
> virgin.net.
> So perhaps our problem is just temporary....?
> "Viv" wrote:
>
> > Hi, Yes I've just started getting this today as well. I've entered my user
> > name and password over and over again, but the box keeps popping back up and
> > it won't let me send or receive emails. I'm getting the same error message.
> > I wondered whether it was anything to do with the Virgin updating that was
> > going on with Blue yonder?
> > Account: 'pop3.blueyonder.co.uk', Server: 'pop3.blueyonder.co.uk',
> > Protocol: POP3, Server Response: '-ERR Invalid Backend.', Port: 995,
> > Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> > Let's hope that someone knows the answer to this one.
> > Viv
> >
> > "Sugary1too" wrote:
> >
> > > Hi I have suddenly become unable to send and receive e mails.
> > >
> > > I keep getting a "Windows Security" box pop up asking for a user name and
> > > password. I am unable to get rid of this box, however my password is correct
> > > through my virgin media access to my blue yonder mail account.
> > >
> > > I keep getting the following error message:-
> > >
> > > Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk',
> > > Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110,
> > > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> > >
> > > Can you help?
> > >
> > > --
> > > Sugary

Chances are that it's your antivirus program. Disable it and try to receive
mail. If it works, you'll need to tweak the settings in the antivirus
program. I use Avast! and I just turned mail scanning off completely
because of this problem.

"Sugary1too" <> wrote in message
news:602580E4-704E-48D8-B2BA-...
> Hi I have suddenly become unable to send and receive e mails.
>
> I keep getting a "Windows Security" box pop up asking for a user name and
> password. I am unable to get rid of this box, however my password is
> correct
> through my virgin media access to my blue yonder mail account.
>
> I keep getting the following error message:-
>
> Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk',
> Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110,
> Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
>
> Can you help?
>
> --
> Sugary

Thanks will try taking off the anti virus. I have managed to get rid of the
security box but still getting the error message.

I was hoping this was a temporary fault, but doesnt look like it, as its now
been 3 days. Having to access e mails via virgin media site : )
--
Sugary


"PropRod" wrote:

> Chances are that it's your antivirus program. Disable it and try to receive
> mail. If it works, you'll need to tweak the settings in the antivirus
> program. I use Avast! and I just turned mail scanning off completely
> because of this problem.
>
> "Sugary1too" <> wrote in message
> news:602580E4-704E-48D8-B2BA-...
> > Hi I have suddenly become unable to send and receive e mails.
> >
> > I keep getting a "Windows Security" box pop up asking for a user name and
> > password. I am unable to get rid of this box, however my password is
> > correct
> > through my virgin media access to my blue yonder mail account.
> >
> > I keep getting the following error message:-
> >
> > Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk',
> > Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110,
> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> >
> > Can you help?
> >
> > --
> > Sugary
>
> .
>

NAhh ..still not able to recieve any emails:

Still getting error message:-

Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk', Protocol:
POP3, Server Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC18

Any suggestions?? : (
--
Sugary


"Sugary1too" wrote:

> Thanks will try taking off the anti virus. I have managed to get rid of the
> security box but still getting the error message.
>
> I was hoping this was a temporary fault, but doesnt look like it, as its now
> been 3 days. Having to access e mails via virgin media site : )
> --
> Sugary
>
>
> "PropRod" wrote:
>
> > Chances are that it's your antivirus program. Disable it and try to receive
> > mail. If it works, you'll need to tweak the settings in the antivirus
> > program. I use Avast! and I just turned mail scanning off completely
> > because of this problem.
> >
> > "Sugary1too" <> wrote in message
> > news:602580E4-704E-48D8-B2BA-...
> > > Hi I have suddenly become unable to send and receive e mails.
> > >
> > > I keep getting a "Windows Security" box pop up asking for a user name and
> > > password. I am unable to get rid of this box, however my password is
> > > correct
> > > through my virgin media access to my blue yonder mail account.
> > >
> > > I keep getting the following error message:-
> > >
> > > Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk',
> > > Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110,
> > > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> > >
> > > Can you help?
> > >
> > > --
> > > Sugary
> >
> > .
> >

Try deleting that account, restart Windows Mail, then recreate the account.

Gary VanderMolen, Microsoft MVP (Mail)


"Sugary1too" wrote in message news:29093216-454C-430B-8F3E-...

NAhh ..still not able to recieve any emails:

Still getting error message:-

Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk', Protocol:
POP3, Server Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC18

Any suggestions?? : (
--
Sugary


"Sugary1too" wrote:

> Thanks will try taking off the anti virus. I have managed to get rid of the
> security box but still getting the error message.
>
> I was hoping this was a temporary fault, but doesnt look like it, as its now
> been 3 days. Having to access e mails via virgin media site : )
> --
> Sugary
>
>
> "PropRod" wrote:
>
> > Chances are that it's your antivirus program. Disable it and try to receive
> > mail. If it works, you'll need to tweak the settings in the antivirus
> > program. I use Avast! and I just turned mail scanning off completely
> > because of this problem.
> >
> > "Sugary1too" <> wrote in message
> > news:602580E4-704E-48D8-B2BA-...
> > > Hi I have suddenly become unable to send and receive e mails.
> > >
> > > I keep getting a "Windows Security" box pop up asking for a user name and
> > > password. I am unable to get rid of this box, however my password is
> > > correct
> > > through my virgin media access to my blue yonder mail account.
> > >
> > > I keep getting the following error message:-
> > >
> > > Account: 'POP3.blueyonder.co.uk', Server: 'POP3.blueyonder.co.uk',
> > > Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110,
> > > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> > >
> > > Can you help?
> > >
> > > --
> > > Sugary
> >
> > .
> >