Problems sending mail in Windows Live Mail (and Windows Mail)

Hi,

I've had a go at a few of the solutions I've seen for this problem but have
had no luck yet, I wonder if I'm missing a trick?

So, I can receive e-mails no problem (in both Windows Live Mail and Windows
Mail), but have had no success sending (although I can still send mail when I
access my account online).

The fixes I've tried so far are:

- gone through my account settings and ensured they are as specified by my
email provider (I have an ntlworld account). i.e POP3 and SMTP settings
should be correct.

-next I tried ticking the "my server requires authentication" box (didn't
work)

- then I tried completely disabling my firewall/anti-virus/e-mail protection
(ZoneAlarm) which has also not worked

- then I tried installing an update of sorts for Windows Mail (not Live
Mail) (found on a communities board, sorry can't remember which one, but it
was an official microsoft update)..and that didn't work

-finally I tried installing Windows Live Mail.....and yes you guessed it,
that didn't work either (I have also checked settings etc)

........I'm asking myself why things have to be so difficult?

Can anyone please tell me where I'm going wrong!?

This is the error message I'm getting:

The connection to the server has failed.

Subject 'Test'
Server: 'smtp.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10060
--
Many thanks
Mark

Mark,
I was having the same problem and through the process of elimination entered:
465 as SMTP outgoing mail and checked the authorization box. hit apply and
close.
Email works fine right now..
"Mark J" wrote:

> Hi,
>
> I've had a go at a few of the solutions I've seen for this problem but have
> had no luck yet, I wonder if I'm missing a trick?
>
> So, I can receive e-mails no problem (in both Windows Live Mail and Windows
> Mail), but have had no success sending (although I can still send mail when I
> access my account online).
>
> The fixes I've tried so far are:
>
> - gone through my account settings and ensured they are as specified by my
> email provider (I have an ntlworld account). i.e POP3 and SMTP settings
> should be correct.
>
> -next I tried ticking the "my server requires authentication" box (didn't
> work)
>
> - then I tried completely disabling my firewall/anti-virus/e-mail protection
> (ZoneAlarm) which has also not worked
>
> - then I tried installing an update of sorts for Windows Mail (not Live
> Mail) (found on a communities board, sorry can't remember which one, but it
> was an official microsoft update)..and that didn't work
>
> -finally I tried installing Windows Live Mail.....and yes you guessed it,
> that didn't work either (I have also checked settings etc)
>
> .......I'm asking myself why things have to be so difficult?
>
> Can anyone please tell me where I'm going wrong!?
>
> This is the error message I'm getting:
>
> The connection to the server has failed.
>
> Subject 'Test'
> Server: 'smtp.ntlworld.com'
> Windows Live Mail Error ID: 0x800CCC0E
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
> Socket Error: 10060
> --
> Many thanks
> Mark

Who is providing your connection to the Internet? If that is someone
other than NTL, you have discovered the cause of the problem.
For more on this issue, see
http://www.postcastserver.com/help/P..._Blocking.aspx

As a general rule, the owner of the SMTP server must be the same as
the one providing your Internet connection at that moment.

In order to provide you with suitable workarounds, let me know if you
always send from home (and if so, who the home ISP is), or whether
you use a laptop at a fixed location (say your office) or at many
different locations.

--
Gary VanderMolen, MS-MVP (Mail)


"Mark J" <> wrote in message news:AEB50008-8904-4900-B71A-...
> Hi,
>
> I've had a go at a few of the solutions I've seen for this problem but have
> had no luck yet, I wonder if I'm missing a trick?
>
> So, I can receive e-mails no problem (in both Windows Live Mail and Windows
> Mail), but have had no success sending (although I can still send mail when I
> access my account online).
>
> The fixes I've tried so far are:
>
> - gone through my account settings and ensured they are as specified by my
> email provider (I have an ntlworld account). i.e POP3 and SMTP settings
> should be correct.
>
> -next I tried ticking the "my server requires authentication" box (didn't
> work)
>
> - then I tried completely disabling my firewall/anti-virus/e-mail protection
> (ZoneAlarm) which has also not worked
>
> - then I tried installing an update of sorts for Windows Mail (not Live
> Mail) (found on a communities board, sorry can't remember which one, but it
> was an official microsoft update)..and that didn't work
>
> -finally I tried installing Windows Live Mail.....and yes you guessed it,
> that didn't work either (I have also checked settings etc)
>
> .......I'm asking myself why things have to be so difficult?
>
> Can anyone please tell me where I'm going wrong!?
>
> This is the error message I'm getting:
>
> The connection to the server has failed.
>
> Subject 'Test'
> Server: 'smtp.ntlworld.com'
> Windows Live Mail Error ID: 0x800CCC0E
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
> Socket Error: 10060
> --
> Many thanks
> Mark

Ports and related settings should not be changed on a trial and error basis.
Use only the settings supported by your specific provider.
Those settings are almost always available on the provider's website.

--
Gary VanderMolen, MS-MVP (Mail)


"Bart" <> wrote in message news:4E046361-5671-4EDF-B11A-...
> Mark,
> I was having the same problem and through the process of elimination entered:
> 465 as SMTP outgoing mail and checked the authorization box. hit apply and
> close.
> Email works fine right now..
> "Mark J" wrote:
>
>> Hi,
>>
>> I've had a go at a few of the solutions I've seen for this problem but have
>> had no luck yet, I wonder if I'm missing a trick?
>>
>> So, I can receive e-mails no problem (in both Windows Live Mail and Windows
>> Mail), but have had no success sending (although I can still send mail when I
>> access my account online).
>>
>> The fixes I've tried so far are:
>>
>> - gone through my account settings and ensured they are as specified by my
>> email provider (I have an ntlworld account). i.e POP3 and SMTP settings
>> should be correct.
>>
>> -next I tried ticking the "my server requires authentication" box (didn't
>> work)
>>
>> - then I tried completely disabling my firewall/anti-virus/e-mail protection
>> (ZoneAlarm) which has also not worked
>>
>> - then I tried installing an update of sorts for Windows Mail (not Live
>> Mail) (found on a communities board, sorry can't remember which one, but it
>> was an official microsoft update)..and that didn't work
>>
>> -finally I tried installing Windows Live Mail.....and yes you guessed it,
>> that didn't work either (I have also checked settings etc)
>>
>> .......I'm asking myself why things have to be so difficult?
>>
>> Can anyone please tell me where I'm going wrong!?
>>
>> This is the error message I'm getting:
>>
>> The connection to the server has failed.
>>
>> Subject 'Test'
>> Server: 'smtp.ntlworld.com'
>> Windows Live Mail Error ID: 0x800CCC0E
>> Protocol: SMTP
>> Port: 25
>> Secure(SSL): No
>> Socket Error: 10060
>> --
>> Many thanks
>> Mark

Hi Gary,

my ISP is indeed different from where my e-mail account is held (I am
currently on Orange broadband (in the UK)) so I'm guessing this is my problem.

I had a look at the link you sent me (below) and by the looks of things I
need to use a "socks proxy server" is this correct? I have to admit this is
getting to the edge of my understanding on PCs!

I always access e-mails from home (if I'm out and about web access is fine).

Kind regards and
--
Many thanks
Mark


"Gary VanderMolen" wrote:

> Who is providing your connection to the Internet? If that is someone
> other than NTL, you have discovered the cause of the problem.
> For more on this issue, see
> http://www.postcastserver.com/help/P..._Blocking.aspx
>
> As a general rule, the owner of the SMTP server must be the same as
> the one providing your Internet connection at that moment.
>
> In order to provide you with suitable workarounds, let me know if you
> always send from home (and if so, who the home ISP is), or whether
> you use a laptop at a fixed location (say your office) or at many
> different locations.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Mark J" <> wrote in message news:AEB50008-8904-4900-B71A-...
> > Hi,
> >
> > I've had a go at a few of the solutions I've seen for this problem but have
> > had no luck yet, I wonder if I'm missing a trick?
> >
> > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
> > Mail), but have had no success sending (although I can still send mail when I
> > access my account online).
> >
> > The fixes I've tried so far are:
> >
> > - gone through my account settings and ensured they are as specified by my
> > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
> > should be correct.
> >
> > -next I tried ticking the "my server requires authentication" box (didn't
> > work)
> >
> > - then I tried completely disabling my firewall/anti-virus/e-mail protection
> > (ZoneAlarm) which has also not worked
> >
> > - then I tried installing an update of sorts for Windows Mail (not Live
> > Mail) (found on a communities board, sorry can't remember which one, but it
> > was an official microsoft update)..and that didn't work
> >
> > -finally I tried installing Windows Live Mail.....and yes you guessed it,
> > that didn't work either (I have also checked settings etc)
> >
> > .......I'm asking myself why things have to be so difficult?
> >
> > Can anyone please tell me where I'm going wrong!?
> >
> > This is the error message I'm getting:
> >
> > The connection to the server has failed.
> >
> > Subject 'Test'
> > Server: 'smtp.ntlworld.com'
> > Windows Live Mail Error ID: 0x800CCC0E
> > Protocol: SMTP
> > Port: 25
> > Secure(SSL): No
> > Socket Error: 10060
> > --
> > Many thanks
> > Mark
>
>
>

No, forget about a proxy server.

To fix the sending (from home) problem once and for all, you need to
substitute the Orange SMTP server for smtp.ntlworld.com.
What I don't know is whether Orange will allow you to keep your NTL
return address when sending from Windows Mail. It is worth a try.

--
Gary VanderMolen, MS-MVP (Mail)


"Mark J" <> wrote in message news:BD6D29D7-BEBA-44EA-B9E7-...
> Hi Gary,
>
> my ISP is indeed different from where my e-mail account is held (I am
> currently on Orange broadband (in the UK)) so I'm guessing this is my problem.
>
> I had a look at the link you sent me (below) and by the looks of things I
> need to use a "socks proxy server" is this correct? I have to admit this is
> getting to the edge of my understanding on PCs!
>
> I always access e-mails from home (if I'm out and about web access is fine).
>
> Kind regards and
> --
> Many thanks
> Mark
>
>
> "Gary VanderMolen" wrote:
>
>> Who is providing your connection to the Internet? If that is someone
>> other than NTL, you have discovered the cause of the problem.
>> For more on this issue, see
>> http://www.postcastserver.com/help/P..._Blocking.aspx
>>
>> As a general rule, the owner of the SMTP server must be the same as
>> the one providing your Internet connection at that moment.
>>
>> In order to provide you with suitable workarounds, let me know if you
>> always send from home (and if so, who the home ISP is), or whether
>> you use a laptop at a fixed location (say your office) or at many
>> different locations.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Mark J" <> wrote in message news:AEB50008-8904-4900-B71A-...
>> > Hi,
>> >
>> > I've had a go at a few of the solutions I've seen for this problem but have
>> > had no luck yet, I wonder if I'm missing a trick?
>> >
>> > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
>> > Mail), but have had no success sending (although I can still send mail when I
>> > access my account online).
>> >
>> > The fixes I've tried so far are:
>> >
>> > - gone through my account settings and ensured they are as specified by my
>> > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
>> > should be correct.
>> >
>> > -next I tried ticking the "my server requires authentication" box (didn't
>> > work)
>> >
>> > - then I tried completely disabling my firewall/anti-virus/e-mail protection
>> > (ZoneAlarm) which has also not worked
>> >
>> > - then I tried installing an update of sorts for Windows Mail (not Live
>> > Mail) (found on a communities board, sorry can't remember which one, but it
>> > was an official microsoft update)..and that didn't work
>> >
>> > -finally I tried installing Windows Live Mail.....and yes you guessed it,
>> > that didn't work either (I have also checked settings etc)
>> >
>> > .......I'm asking myself why things have to be so difficult?
>> >
>> > Can anyone please tell me where I'm going wrong!?
>> >
>> > This is the error message I'm getting:
>> >
>> > The connection to the server has failed.
>> >
>> > Subject 'Test'
>> > Server: 'smtp.ntlworld.com'
>> > Windows Live Mail Error ID: 0x800CCC0E
>> > Protocol: SMTP
>> > Port: 25
>> > Secure(SSL): No
>> > Socket Error: 10060
>> > --
>> > Many thanks
>> > Mark

Gary,

the settings on my Windows Live Mail are:

Server Tab

Incoming mail server - pop.ntlworld.com

Outgoing mail server - smtp.ntlworld.com

I have selected "Log on using clear text authentication" (Incoming mail
server)

I have not ticked "My server requires authenication" (outgoing mail server -
this is as per instructions provided by ntl, although I have tried with this
ticked as well)

Connections Tab

"Always connect to this account using" is ticked and my "Local Area Network"
is selected from the drop down (the only option available)

Advanced Tab

Outgoing mail (SMTP) Port is set to 25

Incoming mail (POP3) Port is set to 110


All the above is as per instructions/help files I found on the ntl website.

I believe this means I already have my SMTP server set to NTL or did you
have something else in mind?

--
Many thanks
Mark


"Gary VanderMolen" wrote:

> No, forget about a proxy server.
>
> To fix the sending (from home) problem once and for all, you need to
> substitute the Orange SMTP server for smtp.ntlworld.com.
> What I don't know is whether Orange will allow you to keep your NTL
> return address when sending from Windows Mail. It is worth a try.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Mark J" <> wrote in message news:BD6D29D7-BEBA-44EA-B9E7-...
> > Hi Gary,
> >
> > my ISP is indeed different from where my e-mail account is held (I am
> > currently on Orange broadband (in the UK)) so I'm guessing this is my problem.
> >
> > I had a look at the link you sent me (below) and by the looks of things I
> > need to use a "socks proxy server" is this correct? I have to admit this is
> > getting to the edge of my understanding on PCs!
> >
> > I always access e-mails from home (if I'm out and about web access is fine).
> >
> > Kind regards and
> > --
> > Many thanks
> > Mark
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> Who is providing your connection to the Internet? If that is someone
> >> other than NTL, you have discovered the cause of the problem.
> >> For more on this issue, see
> >> http://www.postcastserver.com/help/P..._Blocking.aspx
> >>
> >> As a general rule, the owner of the SMTP server must be the same as
> >> the one providing your Internet connection at that moment.
> >>
> >> In order to provide you with suitable workarounds, let me know if you
> >> always send from home (and if so, who the home ISP is), or whether
> >> you use a laptop at a fixed location (say your office) or at many
> >> different locations.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Mark J" <> wrote in message news:AEB50008-8904-4900-B71A-...
> >> > Hi,
> >> >
> >> > I've had a go at a few of the solutions I've seen for this problem but have
> >> > had no luck yet, I wonder if I'm missing a trick?
> >> >
> >> > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
> >> > Mail), but have had no success sending (although I can still send mail when I
> >> > access my account online).
> >> >
> >> > The fixes I've tried so far are:
> >> >
> >> > - gone through my account settings and ensured they are as specified by my
> >> > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
> >> > should be correct.
> >> >
> >> > -next I tried ticking the "my server requires authentication" box (didn't
> >> > work)
> >> >
> >> > - then I tried completely disabling my firewall/anti-virus/e-mail protection
> >> > (ZoneAlarm) which has also not worked
> >> >
> >> > - then I tried installing an update of sorts for Windows Mail (not Live
> >> > Mail) (found on a communities board, sorry can't remember which one, but it
> >> > was an official microsoft update)..and that didn't work
> >> >
> >> > -finally I tried installing Windows Live Mail.....and yes you guessed it,
> >> > that didn't work either (I have also checked settings etc)
> >> >
> >> > .......I'm asking myself why things have to be so difficult?
> >> >
> >> > Can anyone please tell me where I'm going wrong!?
> >> >
> >> > This is the error message I'm getting:
> >> >
> >> > The connection to the server has failed.
> >> >
> >> > Subject 'Test'
> >> > Server: 'smtp.ntlworld.com'
> >> > Windows Live Mail Error ID: 0x800CCC0E
> >> > Protocol: SMTP
> >> > Port: 25
> >> > Secure(SSL): No
> >> > Socket Error: 10060
> >> > --
> >> > Many thanks
> >> > Mark
>
>
>

I said to substitute the Orange SMTP server for smtp.ntlworld.com.
I believe the Orange SMTP server is smtp.orangehome.co.uk.
Give it a try.

--
Gary VanderMolen, MS-MVP (Mail)


"Mark J" <> wrote in message news:82E273B1-19A4-4329-93F4-...
> Gary,
>
> the settings on my Windows Live Mail are:
>
> Server Tab
>
> Incoming mail server - pop.ntlworld.com
>
> Outgoing mail server - smtp.ntlworld.com
>
> I have selected "Log on using clear text authentication" (Incoming mail
> server)
>
> I have not ticked "My server requires authenication" (outgoing mail server -
> this is as per instructions provided by ntl, although I have tried with this
> ticked as well)
>
> Connections Tab
>
> "Always connect to this account using" is ticked and my "Local Area Network"
> is selected from the drop down (the only option available)
>
> Advanced Tab
>
> Outgoing mail (SMTP) Port is set to 25
>
> Incoming mail (POP3) Port is set to 110
>
>
> All the above is as per instructions/help files I found on the ntl website.
>
> I believe this means I already have my SMTP server set to NTL or did you
> have something else in mind?
>
> --
> Many thanks
> Mark
>
>
> "Gary VanderMolen" wrote:
>
>> No, forget about a proxy server.
>>
>> To fix the sending (from home) problem once and for all, you need to
>> substitute the Orange SMTP server for smtp.ntlworld.com.
>> What I don't know is whether Orange will allow you to keep your NTL
>> return address when sending from Windows Mail. It is worth a try.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Mark J" <> wrote in message news:BD6D29D7-BEBA-44EA-B9E7-...
>> > Hi Gary,
>> >
>> > my ISP is indeed different from where my e-mail account is held (I am
>> > currently on Orange broadband (in the UK)) so I'm guessing this is my problem.
>> >
>> > I had a look at the link you sent me (below) and by the looks of things I
>> > need to use a "socks proxy server" is this correct? I have to admit this is
>> > getting to the edge of my understanding on PCs!
>> >
>> > I always access e-mails from home (if I'm out and about web access is fine).
>> >
>> > Kind regards and
>> > --
>> > Many thanks
>> > Mark
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Who is providing your connection to the Internet? If that is someone
>> >> other than NTL, you have discovered the cause of the problem.
>> >> For more on this issue, see
>> >> http://www.postcastserver.com/help/P..._Blocking.aspx
>> >>
>> >> As a general rule, the owner of the SMTP server must be the same as
>> >> the one providing your Internet connection at that moment.
>> >>
>> >> In order to provide you with suitable workarounds, let me know if you
>> >> always send from home (and if so, who the home ISP is), or whether
>> >> you use a laptop at a fixed location (say your office) or at many
>> >> different locations.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Mark J" <> wrote in message news:AEB50008-8904-4900-B71A-...
>> >> > Hi,
>> >> >
>> >> > I've had a go at a few of the solutions I've seen for this problem but have
>> >> > had no luck yet, I wonder if I'm missing a trick?
>> >> >
>> >> > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
>> >> > Mail), but have had no success sending (although I can still send mail when I
>> >> > access my account online).
>> >> >
>> >> > The fixes I've tried so far are:
>> >> >
>> >> > - gone through my account settings and ensured they are as specified by my
>> >> > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
>> >> > should be correct.
>> >> >
>> >> > -next I tried ticking the "my server requires authentication" box (didn't
>> >> > work)
>> >> >
>> >> > - then I tried completely disabling my firewall/anti-virus/e-mail protection
>> >> > (ZoneAlarm) which has also not worked
>> >> >
>> >> > - then I tried installing an update of sorts for Windows Mail (not Live
>> >> > Mail) (found on a communities board, sorry can't remember which one, but it
>> >> > was an official microsoft update)..and that didn't work
>> >> >
>> >> > -finally I tried installing Windows Live Mail.....and yes you guessed it,
>> >> > that didn't work either (I have also checked settings etc)
>> >> >
>> >> > .......I'm asking myself why things have to be so difficult?
>> >> >
>> >> > Can anyone please tell me where I'm going wrong!?
>> >> >
>> >> > This is the error message I'm getting:
>> >> >
>> >> > The connection to the server has failed.
>> >> >
>> >> > Subject 'Test'
>> >> > Server: 'smtp.ntlworld.com'
>> >> > Windows Live Mail Error ID: 0x800CCC0E
>> >> > Protocol: SMTP
>> >> > Port: 25
>> >> > Secure(SSL): No
>> >> > Socket Error: 10060
>> >> > --
>> >> > Many thanks
>> >> > Mark
>>
>>
>>

You got it!

Thanks so much for your help you are indeed a "MS-MVP"!
--
Many thanks
Mark


"Gary VanderMolen" wrote:

> I said to substitute the Orange SMTP server for smtp.ntlworld.com.
> I believe the Orange SMTP server is smtp.orangehome.co.uk.
> Give it a try.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Mark J" <> wrote in message news:82E273B1-19A4-4329-93F4-...
> > Gary,
> >
> > the settings on my Windows Live Mail are:
> >
> > Server Tab
> >
> > Incoming mail server - pop.ntlworld.com
> >
> > Outgoing mail server - smtp.ntlworld.com
> >
> > I have selected "Log on using clear text authentication" (Incoming mail
> > server)
> >
> > I have not ticked "My server requires authenication" (outgoing mail server -
> > this is as per instructions provided by ntl, although I have tried with this
> > ticked as well)
> >
> > Connections Tab
> >
> > "Always connect to this account using" is ticked and my "Local Area Network"
> > is selected from the drop down (the only option available)
> >
> > Advanced Tab
> >
> > Outgoing mail (SMTP) Port is set to 25
> >
> > Incoming mail (POP3) Port is set to 110
> >
> >
> > All the above is as per instructions/help files I found on the ntl website.
> >
> > I believe this means I already have my SMTP server set to NTL or did you
> > have something else in mind?
> >
> > --
> > Many thanks
> > Mark
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> No, forget about a proxy server.
> >>
> >> To fix the sending (from home) problem once and for all, you need to
> >> substitute the Orange SMTP server for smtp.ntlworld.com.
> >> What I don't know is whether Orange will allow you to keep your NTL
> >> return address when sending from Windows Mail. It is worth a try.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Mark J" <> wrote in message news:BD6D29D7-BEBA-44EA-B9E7-...
> >> > Hi Gary,
> >> >
> >> > my ISP is indeed different from where my e-mail account is held (I am
> >> > currently on Orange broadband (in the UK)) so I'm guessing this is my problem.
> >> >
> >> > I had a look at the link you sent me (below) and by the looks of things I
> >> > need to use a "socks proxy server" is this correct? I have to admit this is
> >> > getting to the edge of my understanding on PCs!
> >> >
> >> > I always access e-mails from home (if I'm out and about web access is fine).
> >> >
> >> > Kind regards and
> >> > --
> >> > Many thanks
> >> > Mark
> >> >
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> Who is providing your connection to the Internet? If that is someone
> >> >> other than NTL, you have discovered the cause of the problem.
> >> >> For more on this issue, see
> >> >> http://www.postcastserver.com/help/P..._Blocking.aspx
> >> >>
> >> >> As a general rule, the owner of the SMTP server must be the same as
> >> >> the one providing your Internet connection at that moment.
> >> >>
> >> >> In order to provide you with suitable workarounds, let me know if you
> >> >> always send from home (and if so, who the home ISP is), or whether
> >> >> you use a laptop at a fixed location (say your office) or at many
> >> >> different locations.
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (Mail)
> >> >>
> >> >>
> >> >> "Mark J" <> wrote in message news:AEB50008-8904-4900-B71A-...
> >> >> > Hi,
> >> >> >
> >> >> > I've had a go at a few of the solutions I've seen for this problem but have
> >> >> > had no luck yet, I wonder if I'm missing a trick?
> >> >> >
> >> >> > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
> >> >> > Mail), but have had no success sending (although I can still send mail when I
> >> >> > access my account online).
> >> >> >
> >> >> > The fixes I've tried so far are:
> >> >> >
> >> >> > - gone through my account settings and ensured they are as specified by my
> >> >> > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
> >> >> > should be correct.
> >> >> >
> >> >> > -next I tried ticking the "my server requires authentication" box (didn't
> >> >> > work)
> >> >> >
> >> >> > - then I tried completely disabling my firewall/anti-virus/e-mail protection
> >> >> > (ZoneAlarm) which has also not worked
> >> >> >
> >> >> > - then I tried installing an update of sorts for Windows Mail (not Live
> >> >> > Mail) (found on a communities board, sorry can't remember which one, but it
> >> >> > was an official microsoft update)..and that didn't work
> >> >> >
> >> >> > -finally I tried installing Windows Live Mail.....and yes you guessed it,
> >> >> > that didn't work either (I have also checked settings etc)
> >> >> >
> >> >> > .......I'm asking myself why things have to be so difficult?
> >> >> >
> >> >> > Can anyone please tell me where I'm going wrong!?
> >> >> >
> >> >> > This is the error message I'm getting:
> >> >> >
> >> >> > The connection to the server has failed.
> >> >> >
> >> >> > Subject 'Test'
> >> >> > Server: 'smtp.ntlworld.com'
> >> >> > Windows Live Mail Error ID: 0x800CCC0E
> >> >> > Protocol: SMTP
> >> >> > Port: 25
> >> >> > Secure(SSL): No
> >> >> > Socket Error: 10060
> >> >> > --
> >> >> > Many thanks
> >> >> > Mark
> >>
> >>
> >>
>
>
>

You're very welcome. Thanks for reporting back.

--
Gary VanderMolen, MS-MVP (Mail)


"Mark J" <> wrote in message news:E3C59DD3-779C-4045-B83F-...
> You got it!
>
> Thanks so much for your help you are indeed a "MS-MVP"!
> --
> Many thanks
> Mark
>
>
> "Gary VanderMolen" wrote:
>
>> I said to substitute the Orange SMTP server for smtp.ntlworld.com.
>> I believe the Orange SMTP server is smtp.orangehome.co.uk.
>> Give it a try.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Mark J" <> wrote in message news:82E273B1-19A4-4329-93F4-...
>> > Gary,
>> >
>> > the settings on my Windows Live Mail are:
>> >
>> > Server Tab
>> >
>> > Incoming mail server - pop.ntlworld.com
>> >
>> > Outgoing mail server - smtp.ntlworld.com
>> >
>> > I have selected "Log on using clear text authentication" (Incoming mail
>> > server)
>> >
>> > I have not ticked "My server requires authenication" (outgoing mail server -
>> > this is as per instructions provided by ntl, although I have tried with this
>> > ticked as well)
>> >
>> > Connections Tab
>> >
>> > "Always connect to this account using" is ticked and my "Local Area Network"
>> > is selected from the drop down (the only option available)
>> >
>> > Advanced Tab
>> >
>> > Outgoing mail (SMTP) Port is set to 25
>> >
>> > Incoming mail (POP3) Port is set to 110
>> >
>> >
>> > All the above is as per instructions/help files I found on the ntl website.
>> >
>> > I believe this means I already have my SMTP server set to NTL or did you
>> > have something else in mind?
>> >
>> > --
>> > Many thanks
>> > Mark
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> No, forget about a proxy server.
>> >>
>> >> To fix the sending (from home) problem once and for all, you need to
>> >> substitute the Orange SMTP server for smtp.ntlworld.com.
>> >> What I don't know is whether Orange will allow you to keep your NTL
>> >> return address when sending from Windows Mail. It is worth a try.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Mark J" <> wrote in message news:BD6D29D7-BEBA-44EA-B9E7-...
>> >> > Hi Gary,
>> >> >
>> >> > my ISP is indeed different from where my e-mail account is held (I am
>> >> > currently on Orange broadband (in the UK)) so I'm guessing this is my problem.
>> >> >
>> >> > I had a look at the link you sent me (below) and by the looks of things I
>> >> > need to use a "socks proxy server" is this correct? I have to admit this is
>> >> > getting to the edge of my understanding on PCs!
>> >> >
>> >> > I always access e-mails from home (if I'm out and about web access is fine).
>> >> >
>> >> > Kind regards and
>> >> > --
>> >> > Many thanks
>> >> > Mark
>> >> >
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Who is providing your connection to the Internet? If that is someone
>> >> >> other than NTL, you have discovered the cause of the problem.
>> >> >> For more on this issue, see
>> >> >> http://www.postcastserver.com/help/P..._Blocking.aspx
>> >> >>
>> >> >> As a general rule, the owner of the SMTP server must be the same as
>> >> >> the one providing your Internet connection at that moment.
>> >> >>
>> >> >> In order to provide you with suitable workarounds, let me know if you
>> >> >> always send from home (and if so, who the home ISP is), or whether
>> >> >> you use a laptop at a fixed location (say your office) or at many
>> >> >> different locations.
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (Mail)
>> >> >>
>> >> >>
>> >> >> "Mark J" <> wrote in message news:AEB50008-8904-4900-B71A-...
>> >> >> > Hi,
>> >> >> >
>> >> >> > I've had a go at a few of the solutions I've seen for this problem but have
>> >> >> > had no luck yet, I wonder if I'm missing a trick?
>> >> >> >
>> >> >> > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
>> >> >> > Mail), but have had no success sending (although I can still send mail when I
>> >> >> > access my account online).
>> >> >> >
>> >> >> > The fixes I've tried so far are:
>> >> >> >
>> >> >> > - gone through my account settings and ensured they are as specified by my
>> >> >> > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
>> >> >> > should be correct.
>> >> >> >
>> >> >> > -next I tried ticking the "my server requires authentication" box (didn't
>> >> >> > work)
>> >> >> >
>> >> >> > - then I tried completely disabling my firewall/anti-virus/e-mail protection
>> >> >> > (ZoneAlarm) which has also not worked
>> >> >> >
>> >> >> > - then I tried installing an update of sorts for Windows Mail (not Live
>> >> >> > Mail) (found on a communities board, sorry can't remember which one, but it
>> >> >> > was an official microsoft update)..and that didn't work
>> >> >> >
>> >> >> > -finally I tried installing Windows Live Mail.....and yes you guessed it,
>> >> >> > that didn't work either (I have also checked settings etc)
>> >> >> >
>> >> >> > .......I'm asking myself why things have to be so difficult?
>> >> >> >
>> >> >> > Can anyone please tell me where I'm going wrong!?
>> >> >> >
>> >> >> > This is the error message I'm getting:
>> >> >> >
>> >> >> > The connection to the server has failed.
>> >> >> >
>> >> >> > Subject 'Test'
>> >> >> > Server: 'smtp.ntlworld.com'
>> >> >> > Windows Live Mail Error ID: 0x800CCC0E
>> >> >> > Protocol: SMTP
>> >> >> > Port: 25
>> >> >> > Secure(SSL): No
>> >> >> > Socket Error: 10060
>> >> >> > --
>> >> >> > Many thanks
>> >> >> > Mark
>> >>
>> >>
>> >>
>>
>>
>>