Problems upgrading to SP2

I'm having difficulties upgrading to SP2. I have tried to go through the
updates to upgrade, but that is not working. There is an icon on my menu
toolbar that says I need to upgrade to SP2. When I click on that icon it
takes me to microsoft's website where that says I have already upgraded, but
I do NOT have SP2 on my PC.

Can someone please give me some suggestions on what to do? I have already
contacted Dell Tech Support, but they did all they could (which was nothing)
without turning me over to paid services. I really don't want to pay for
something like this, so any help at all would be appreciated.

This is what <k-roc> shared with us today ...

>I'm having difficulties upgrading to SP2. I have tried to go through the
>updates to upgrade, but that is not working. There is an icon on my menu
>toolbar that says I need to upgrade to SP2. When I click on that icon it
>takes me to microsoft's website where that says I have already upgraded, but
>I do NOT have SP2 on my PC.
>
>Can someone please give me some suggestions on what to do? I have already
>contacted Dell Tech Support, but they did all they could (which was nothing)
>without turning me over to paid services. I really don't want to pay for
>something like this, so any help at all would be appreciated.

How are you sure you have SP2 installed?
If you right click on "My Computer" then click properties
Click the "General" tab
Under the title of "System" does it say SP2?


Respectfully,

Trev