Problems upgrading to Windows 7

I just received my upgrade Windows 7 disks. Ive followed the steps and
everything appears to be ready to upgrade for vista... Ive tried the upgrade
process 2 times and both times my computer got to 62% of the final part of
the install and sat there from11pm until 730 am.
what is the problem? bad software?

You are trying to upgrade from Vista 32 bit to Windows 7 64 bit. It can't be
done. You have to do a clean install, not an upgrade.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience & Security


"Mike and Mary Normile" <> wrote in message
news:0F67BCD3-00DA-499B-BB46-...
>I just received my upgrade Windows 7 disks. Ive followed the steps and
>everything appears to be ready to upgrade for vista... Ive tried the
>upgrade process 2 times and both times my computer got to 62% of the final
>part of the install and sat there from11pm until 730 am.
> what is the problem? bad software?

Richard Urban wrote:
> You are trying to upgrade from Vista 32 bit to Windows 7 64 bit. It
> can't be done. You have to do a clean install, not an upgrade.
>


HUH?

the OP never stated that

Unplug all hardware except mouse/keyboard. Disable in BIOS all hardware like
network and sound.

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..
--
"Mike and Mary Normile" <> wrote in message
news:0F67BCD3-00DA-499B-BB46-...
>I just received my upgrade Windows 7 disks. Ive followed the steps and
>everything appears to be ready to upgrade for vista... Ive tried the
>upgrade process 2 times and both times my computer got to 62% of the final
>part of the install and sat there from11pm until 730 am.
> what is the problem? bad software?

Hi,

See: http://support.microsoft.com/default.aspx/kb/975253

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"Mike and Mary Normile" <> wrote in message
news:0F67BCD3-00DA-499B-BB46-...
>I just received my upgrade Windows 7 disks. Ive followed the steps and
>everything appears to be ready to upgrade for vista... Ive tried the
>upgrade process 2 times and both times my computer got to 62% of the final
>part of the install and sat there from11pm until 730 am.
> what is the problem? bad software?

Have you not read about the upgrade snafu with the Student upgrades? Many of
the students have ordered the incorrect version and it stalls at 66% of the
final part of the upgrade. It then rolls back the upgrade. You need a clean
install to change to 64 bit from 32 bit. This fellow complains of the exact
same problem.

If it smells like a fish...............................

--

Richard Urban
Microsoft MVP
Windows Desktop Experience & Security


"philo" <> wrote in message
news:hcl9s2$d56$...
> Richard Urban wrote:
>> You are trying to upgrade from Vista 32 bit to Windows 7 64 bit. It can't
>> be done. You have to do a clean install, not an upgrade.
>>
>
>
> HUH?
>
> the OP never stated that

Please repost your inquiry in the appropriate Windows 7 Answers Forum:
http://social.answers.microsoft.com/...egory/windows7


Mike and Mary Normile wrote:
> I just received my upgrade Windows 7 disks. Ive followed the steps and
> everything appears to be ready to upgrade for vista... Ive tried the
> upgrade process 2 times and both times my computer got to 62% of the
> final part of the install and sat there from11pm until 730 am.
> what is the problem? bad software?