Product ID number with Microsoft Help & Support

I just purchased a new HP computer in the last month and I've been needing to
talk to Help & Support to ask a question I can't find an answer to. To find
out whether I am entitled to free support, it is asking me for the Product ID
number and tells me to right click on "my computer" to find it. I do so and
enter the product ID number, but it always tells me that it is an invalid
number. I looked on the product key on the side on my computer and they are
two different numbers. I don't know if the two numbers are suppose to be the
same or not, but because it says my product id is invalid, I can't seem to be
able to ask anyone there. Can someone here help me?

If there is a different Product ID on the Certificate of Authenticity
sticker on the physical machine, try using it instead.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"missy1462" <> wrote in message
news:F9DD6838-7344-4D3D-816E-...
>I just purchased a new HP computer in the last month and I've been needing
>to
> talk to Help & Support to ask a question I can't find an answer to. To
> find
> out whether I am entitled to free support, it is asking me for the Product
> ID
> number and tells me to right click on "my computer" to find it. I do so
> and
> enter the product ID number, but it always tells me that it is an invalid
> number. I looked on the product key on the side on my computer and they
> are
> two different numbers. I don't know if the two numbers are suppose to be
> the
> same or not, but because it says my product id is invalid, I can't seem to
> be
> able to ask anyone there. Can someone here help me?

I don't think either number will work. If your version of Windows came with
the HP computer it is an OEM version. The OEM is responsible for all support
of OEM software. This means HP is responsible for Windows support on HP
computers.

--
Kerry Brown
Microsoft MVP - Shell/User
http://www.vistahelp.ca/phpBB2/


"missy1462" <> wrote in message
news:F9DD6838-7344-4D3D-816E-...
>I just purchased a new HP computer in the last month and I've been needing
>to
> talk to Help & Support to ask a question I can't find an answer to. To
> find
> out whether I am entitled to free support, it is asking me for the Product
> ID
> number and tells me to right click on "my computer" to find it. I do so
> and
> enter the product ID number, but it always tells me that it is an invalid
> number. I looked on the product key on the side on my computer and they
> are
> two different numbers. I don't know if the two numbers are suppose to be
> the
> same or not, but because it says my product id is invalid, I can't seem to
> be
> able to ask anyone there. Can someone here help me?

missy1462;544409 Wrote:
> I just purchased a new HP computer in the last month and I've been
> needing to talk to Help & Support to ask a question I can't find an
> answer to. To find out whether I am entitled to free support, it is
> asking me for the Product ID number and tells me to right click on "my
> computer" to find it. I do so and enter the product ID number, but it
> always tells me that it is an invalid number. I looked on the product
> key on the side on my computer and they are two different numbers. I
> don't know if the two numbers are suppose to be the same or not, but
> because it says my product id is invalid, I can't seem to be able to ask
> anyone there. Can someone here help me?

If you purchased a retail copy of Windows Vista, you should be able to
use the "Product ID" presented by right-clicking on Computer and
selecting properties.

If Vista was pre-installed on the computer by HP, then chances are that
part of your product ID are the letters "OEM", in which case HP is
responsible for any and all technical support.


--
dzomlija

____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? -And as
you die, so shall I be Reborn-...

- ASUS A8N32-SLI-Deluxe
- AMD Athlon 64 Dual-Core 4800+
- 4GB DDR400
- 128MB ASUS nVidia 6600 PCI-Express
- Thermaltake Tai-Chi Watercooled Chassis
- 1207GB Total Formatted Storage
- Vista Ultimate x64
- CodeGear Delphi 2007See my rig at:
http://s229.photobucket.com/albums/e...zomlija/Venus/

My Weblog:
'http://dzomlija.spaces.live.com/' (http://dzomlija.spaces.live.com/)

If you bought your Vista with the Computer then it is OEM version (should
have 'OEM' in the product ID).
If it is an OEM then support is provided by the supplier of the software, in
this case HP is required to provide the support.

There are a lot of people here that can provide help. Please provide as
much information as you can to let us know what the problem is. A statement
that 'it doesn't work' will not get very useful help!

Michael
Vista Home premium

"missy1462" <> wrote in message
news:F9DD6838-7344-4D3D-816E-...
> I just purchased a new HP computer in the last month and I've been needing
> to
> talk to Help & Support to ask a question I can't find an answer to. To
> find
> out whether I am entitled to free support, it is asking me for the Product
> ID
> number and tells me to right click on "my computer" to find it. I do so
> and
> enter the product ID number, but it always tells me that it is an invalid
> number. I looked on the product key on the side on my computer and they
> are
> two different numbers. I don't know if the two numbers are suppose to be
> the
> same or not, but because it says my product id is invalid, I can't seem to
> be
> able to ask anyone there. Can someone here help me?

Neither will work since the OP has OEM.
The OP will need to contact the OEM (HP) for support since Microsoft
does not provide support for OEM.
One of the many reasons the OP paid less for OEM than retail.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar



"Andre Da Costa[ActiveWin]" <> wrote in message
news:...
> If there is a different Product ID on the Certificate of
> Authenticity sticker on the physical machine, try using it instead.
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> "missy1462" <> wrote in message
> news:F9DD6838-7344-4D3D-816E-...

I thought that she was actually calling the OEM, not Microsoft.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"Jupiter Jones [MVP]" <> wrote in message
news:%...
> Neither will work since the OP has OEM.
> The OP will need to contact the OEM (HP) for support since Microsoft does
> not provide support for OEM.
> One of the many reasons the OP paid less for OEM than retail.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
>
>
>
> "Andre Da Costa[ActiveWin]" <> wrote in message
> news:...
>> If there is a different Product ID on the Certificate of Authenticity
>> sticker on the physical machine, try using it instead.
>> --
>> Andre
>> Blog: http://adacosta.spaces.live.com
>> My Vista Quickstart Guide:
>> http://adacosta.spaces.live.com/blog...3DB!9709.entry
>> "missy1462" <> wrote in message
>> news:F9DD6838-7344-4D3D-816E-...
>