Product recovery after SP2?

I think when I updated to Windows XP Home, SP2, it did something to my puter.
I tried to reformat using my Product Recovery CD, and it said it was for a
different machine, even though these are the product recovery CDs that came
WITH the machine!
I was told that SP2 changes something so that the Product Recovery CD
program no longer recognizes the computer? Can this be so and how do I get
the Recovery to start? It simply says WRONG COMPUTER and aborts!
It is a Toshiba M30 laptop that came with XP Home pre installed.
Any ideas how I can reformat and reinstall it all back to square one?

Bob;
No, the recovery CDs may be hardware dependant.
But since they wipe the drive of all software, nothing SP-2 does can affect
that.
Your problem lies elsewhere.

Have you changed any hardware on the computer?
Try cleaning the CD and drive.

Otherwise contact the computer manufacturer.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"ThanxBob" <> wrote in message
news:053422C5-125A-425C-816C-...
>I think when I updated to Windows XP Home, SP2, it did something to my
>puter.
> I tried to reformat using my Product Recovery CD, and it said it was for a
> different machine, even though these are the product recovery CDs that
> came
> WITH the machine!
> I was told that SP2 changes something so that the Product Recovery CD
> program no longer recognizes the computer? Can this be so and how do I get
> the Recovery to start? It simply says WRONG COMPUTER and aborts!
> It is a Toshiba M30 laptop that came with XP Home pre installed.
> Any ideas how I can reformat and reinstall it all back to square one?

Do you mean to actually clean the little laser glass on the CD drive? The CDs
themselves have hardly been touched and always kept in their cases. And as it
is a laptop, I haven't changed anything re hardware, except to add a USB
Flashdrive and a router to activate the wireless? Could this have anything to
do with anything?
Thanx



"Jupiter Jones [MVP]" wrote:

> Bob;
> No, the recovery CDs may be hardware dependant.
> But since they wipe the drive of all software, nothing SP-2 does can affect
> that.
> Your problem lies elsewhere.
>
> Have you changed any hardware on the computer?
> Try cleaning the CD and drive.
>
> Otherwise contact the computer manufacturer.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "ThanxBob" <> wrote in message
> news:053422C5-125A-425C-816C-...
> >I think when I updated to Windows XP Home, SP2, it did something to my
> >puter.
> > I tried to reformat using my Product Recovery CD, and it said it was for a
> > different machine, even though these are the product recovery CDs that
> > came
> > WITH the machine!
> > I was told that SP2 changes something so that the Product Recovery CD
> > program no longer recognizes the computer? Can this be so and how do I get
> > the Recovery to start? It simply says WRONG COMPUTER and aborts!
> > It is a Toshiba M30 laptop that came with XP Home pre installed.
> > Any ideas how I can reformat and reinstall it all back to square one?
>
>
>