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Progress bar is user hazard as it is now...

 
 
Alex Turner
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      12-04-2004
My clients are using the Microsoft Update beta, as I've deployed the WUS
beta, and STILL the progress bar used on the site while waiting for the
update control to analyze your computer is that ugly bar introduced with the
most recent Windows Update revision whose boxes randomly disappear while
still visible on the right side and abruptly restarts part of the way in
already back on the left.

I know it's just aesthetics, but with phishing and other fake sites that we
have to educate users who may not be that savvy to somehow watch out for,
something like this on a widely-used professional site is not helping users
learn to differentiate between professional sites and amateur rip-offs. So
much else you guys are doing with the look of the REST of the site (except
for the Install updates button image touching the text to the right of it,
but...), as well as other things such as Office 2003, are looking so nice and
professional now. It's a shame, and potentially dangerous in terms of user
education, that something like this on the part of Microsoft's site probably
used by more people than any other, that people are required to TRUST to
modify their computer, has a major component within it that people are
staring at while they decide whether to let it modify their machine that
looks completely amateurish. I am sure there are many people who are
following what they've been taught in order to avoid phishing scams and
hackers and when they see that progress bar they bail out without installing
necessary patches that actually WOULD prevent them from hackers.

You may not want to change it now, because the current Windows Update site
is deployed and changing it midstream could scare more users that the site
they see today looks subtly different than what they saw yesterday, but
during the transition to Microsoft Update, you guys should DEFINITELY fix the
progress bar and avoid this sort of user confusion in the future.
 
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