Public folders no email address (proxy address problem?)

Hi all,

Just installed a new SBS 2003 server and restore information store from the
old server using NT Backup. Old server was also SBS 2003.

Managed to restore the users mailboxs and public folders. However, the
public folders seem to have lost there email addresses therefore they cannot
receive mail.

When I go to properties on a public folder I get the following error message.

'The mail proxy for this folder can not be found. This may be due to
replication delays. The mail enabled pages will not be shown.

Error ID c1038a21'

So I click ok and properties are displayed which include premission members
etc. but no email addresses or exchange options.

I'm not having much luck finding a solution on the net so was hope someone
here could help.

Many Thanks
Brandan

Any help here Brandan?

From a previous thread...

Click OK to clear the c1038a21 error message box from the previous action.

Right-click again on the Public Folder object you want to repair (choosing
it in the left-side panel), choose "All Tasks", then Mail Enable. Accept the
warning prompt, and the repair is complete.

--
Merv Porter [SBS-MVP]
============================

"Brandan" <> wrote in message
news:1696D9C8-81FC-4606-BA30-...
> Hi all,
>
> Just installed a new SBS 2003 server and restore information store from
> the
> old server using NT Backup. Old server was also SBS 2003.
>
> Managed to restore the users mailboxs and public folders. However, the
> public folders seem to have lost there email addresses therefore they
> cannot
> receive mail.
>
> When I go to properties on a public folder I get the following error
> message.
>
> 'The mail proxy for this folder can not be found. This may be due to
> replication delays. The mail enabled pages will not be shown.
>
> Error ID c1038a21'
>
> So I click ok and properties are displayed which include premission
> members
> etc. but no email addresses or exchange options.
>
> I'm not having much luck finding a solution on the net so was hope someone
> here could help.
>
> Many Thanks
> Brandan
>

Hello Brandan,

Thanks for your post and Merv's input.

Based on research of the error messages, this symptom may be caused by one
of the following:

o The Exchange Server computer does not have permissions to create objects
in the Microsoft Exchange System Objects container.
o The System Attendant service loses its connection to a domain controller,
and the System Attendant service's attempt to bind to a new domain
controller fails.
o The System Attendant terminates unexpectedly and is then restarted, but
the Information Store is not restarted.

The overall result is that the public folder is not stamped with a proxy
address (such as pubfolder@ contoso .com), and when you try to obtain the
properties of the public folder in Exchange System Manager, you receive an
error message.

WORKAROUND

Step 1: Perform one or more of the following steps in the specified order,
as necessary:

o Stop and restart each of the Exchange 2003 services.
o Restart the server.
o Run Exchange 2003 Setup again with the /DomainPrep switch.

More detailed steps, please refer to KB278441:

Error c1038a21 occurs when you open the properties of a public folder
http://support.microsoft.com/kb/278441/en-us


Step 2: Rebuilt the "Recipient Update Service"

If the issue persists, please open Exchange console and locate to
"Recipient Update Service", Right click on the listed two Recipient Update
services and click Rebuild to rebuild them all.

Also, please make sure the "Remote Registry" service is running as
Automatic and Started on the Exchange server.

Please test if the issue persists now.

Hope this helps.



Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===
This posting is provided "AS IS" with no warranties, and confers no rights.

Hi Robbin,

Fantastic, that worked. Was abit of a fiddle but got it working in the end.
Thank you so much for you help in this matter. Great apprieated.

Brandan

""Robbin Meng [MSFT]"" wrote:

>
> Hello Brandan,
>
> Thanks for your post and Merv's input.
>
> Based on research of the error messages, this symptom may be caused by one
> of the following:
>
> o The Exchange Server computer does not have permissions to create objects
> in the Microsoft Exchange System Objects container.
> o The System Attendant service loses its connection to a domain controller,
> and the System Attendant service's attempt to bind to a new domain
> controller fails.
> o The System Attendant terminates unexpectedly and is then restarted, but
> the Information Store is not restarted.
>
> The overall result is that the public folder is not stamped with a proxy
> address (such as pubfolder@ contoso .com), and when you try to obtain the
> properties of the public folder in Exchange System Manager, you receive an
> error message.
>
> WORKAROUND
>
> Step 1: Perform one or more of the following steps in the specified order,
> as necessary:
>
> o Stop and restart each of the Exchange 2003 services.
> o Restart the server.
> o Run Exchange 2003 Setup again with the /DomainPrep switch.
>
> More detailed steps, please refer to KB278441:
>
> Error c1038a21 occurs when you open the properties of a public folder
> http://support.microsoft.com/kb/278441/en-us
>
>
> Step 2: Rebuilt the "Recipient Update Service"
>
> If the issue persists, please open Exchange console and locate to
> "Recipient Update Service", Right click on the listed two Recipient Update
> services and click Rebuild to rebuild them all.
>
> Also, please make sure the "Remote Registry" service is running as
> Automatic and Started on the Exchange server.
>
> Please test if the issue persists now.
>
> Hope this helps.
>
>
>
> Best regards,
> Robbin Meng(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ===
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

Hi Merv,

There isn't a mail enable option, however Robbins post worked !

Thanks for your suggestion anyway.

Regards
Brandan

"Merv Porter [SBS-MVP]" wrote:

> Any help here Brandan?
>
> From a previous thread...
>
> Click OK to clear the c1038a21 error message box from the previous action.
>
> Right-click again on the Public Folder object you want to repair (choosing
> it in the left-side panel), choose "All Tasks", then Mail Enable. Accept the
> warning prompt, and the repair is complete.
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Brandan" <> wrote in message
> news:1696D9C8-81FC-4606-BA30-...
> > Hi all,
> >
> > Just installed a new SBS 2003 server and restore information store from
> > the
> > old server using NT Backup. Old server was also SBS 2003.
> >
> > Managed to restore the users mailboxs and public folders. However, the
> > public folders seem to have lost there email addresses therefore they
> > cannot
> > receive mail.
> >
> > When I go to properties on a public folder I get the following error
> > message.
> >
> > 'The mail proxy for this folder can not be found. This may be due to
> > replication delays. The mail enabled pages will not be shown.
> >
> > Error ID c1038a21'
> >
> > So I click ok and properties are displayed which include premission
> > members
> > etc. but no email addresses or exchange options.
> >
> > I'm not having much luck finding a solution on the net so was hope someone
> > here could help.
> >
> > Many Thanks
> > Brandan
> >
>
>
>

Hi Brandan,

Glad to hear from you and know the information is helpful.

Considering the issue had been resolved, for the purpose to help other
people to get help from our experience, I would like to make a summary
here. If you have any further concern regard to this issue, feel free to
let me know.


Problem Description:
===================
When go to properties on a public folder I get the following error message.

'The mail proxy for this folder can not be found. This may be due to
replication delays. The mail enabled pages will not be shown.
Error ID c1038a21'


Cause:
===================
This symptom may be caused by one of the following:

o The Exchange Server computer does not have permissions to create objects
in the Microsoft Exchange System Objects container.
o The System Attendant service loses its connection to a domain controller,
and the System Attendant service's attempt to bind to a new domain
controller fails.
o The System Attendant terminates unexpectedly and is then restarted, but
the Information Store is not restarted.


Resolution:
===================
WORKAROUND is one of the following:

o Stop and restart each of the Exchange 2003 services.
o Restart the server.
o Run Exchange 2003 Setup again with the /DomainPrep switch.
o Rebuilt the "Recipient Update Service"


Here are some SBS 2003 server articles just for your reference:

Windows Small Business Server 2003 - Deploy
http://technet.microsoft.com/en-us/sbs/bb630238.aspx

Windows Small Business Server 2003: Frequently Asked Questions
<http://www.microsoft.com/windowsserv...iew/generalfaq
.mspx>

Windows Small Business Server 2003 Upgrade Best Practices
<http://www.microsoft.com/technet/pro...SBSSetupBestPr
actices.mspx>

Windows Small Business Server 2003 Technical Training Guide
<http://www.microsoft.com/WindowsServ...ing/techtraini
ngguide/default.mspx>


Again, thank you for posting in the SBS newsgroups. Please feel free to
contact us again in the future.

Have a nice day!


Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===
This posting is provided "AS IS" with no warranties, and confers no rights.