Questions about remote assistance

My dad frequently calls me and asks me questions about his PC. He's basically
a beginner. I want to connect to his PC & help him out.

It's a bit complicated. He has XP Media Center Edition & I have Vista Home
Premium. I want a simple solution for both of us.

I think that it would be easier for both me and my dad to send an e-mail
rather than use Messenger.

I got the following from the help menu on Vista:
" You cannot use Remote Desktop Connection to connect to remote computers
running Windows XP."

However, I noticed that Vista has Remote Assistance as well as Remote Desktop.

So, mainly I want to know how to set up Remote Assistance on his PC (with
XP) and Remote Assistance on my PC (with Vista).

So, what are the step-by-step instructions for setting up Remote Assistance
on his PC and on my PC?

Thank you.
David

pc nerd wrote:

> My dad frequently calls me and asks me questions about his PC. He's
> basically a beginner. I want to connect to his PC & help him out.
>
> It's a bit complicated. He has XP Media Center Edition & I have Vista Home
> Premium. I want a simple solution for both of us.
>
> I think that it would be easier for both me and my dad to send an e-mail
> rather than use Messenger.
>
> I got the following from the help menu on Vista:
> " You cannot use Remote Desktop Connection to connect to remote computers
> running Windows XP."
>
> However, I noticed that Vista has Remote Assistance as well as Remote
> Desktop.
>
> So, mainly I want to know how to set up Remote Assistance on his PC (with
> XP) and Remote Assistance on my PC (with Vista).
>
> So, what are the step-by-step instructions for setting up Remote
> Assistance on his PC and on my PC?

Someone else can help you with Remote Assistance. I'm going to suggest a
much better way - TeamViewer. It's free for personal use. You - the
supporter - install the full version. Your dad doesn't have to install
anything. He just has to download the client and double-click it to run.
This works extremely well for the person being supported.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

"pc nerd" <> wrote in message
news:6C3D1810-CE49-4FAD-A093-...
> My dad frequently calls me and asks me questions about his PC. He's
> basically
> a beginner. I want to connect to his PC & help him out.
>
> It's a bit complicated. He has XP Media Center Edition & I have Vista Home
> Premium. I want a simple solution for both of us.
>
> I think that it would be easier for both me and my dad to send an e-mail
> rather than use Messenger.
>
> I got the following from the help menu on Vista:
> " You cannot use Remote Desktop Connection to connect to remote computers
> running Windows XP."
>
> However, I noticed that Vista has Remote Assistance as well as Remote
> Desktop.
>
> So, mainly I want to know how to set up Remote Assistance on his PC (with
> XP) and Remote Assistance on my PC (with Vista).
>
> So, what are the step-by-step instructions for setting up Remote
> Assistance
> on his PC and on my PC?
>
> Thank you.
> David

TeamViewer. It's free for personal use.
Doesn't even need anything to be installed on the remote machine.
http://www.teamviewer.com/index.aspx

"pc nerd" <> wrote in message news:6C3D1810-CE49-4FAD-A093-...
> My dad frequently calls me and asks me questions about his PC. He's basically
> a beginner. I want to connect to his PC & help him out.
>
> It's a bit complicated. He has XP Media Center Edition & I have Vista Home
> Premium. I want a simple solution for both of us.
>
> I think that it would be easier for both me and my dad to send an e-mail
> rather than use Messenger.
>
> I got the following from the help menu on Vista:
> " You cannot use Remote Desktop Connection to connect to remote computers
> running Windows XP."
>
> However, I noticed that Vista has Remote Assistance as well as Remote Desktop.
>
> So, mainly I want to know how to set up Remote Assistance on his PC (with
> XP) and Remote Assistance on my PC (with Vista).
>
> So, what are the step-by-step instructions for setting up Remote Assistance
> on his PC and on my PC?
>
> Thank you.
> David

If you don't have any luck with Vista's remote connection then have a look at Team Viewer:
http://www.teamviewer.com/index.aspx

It's free for personal use.
You download and install the full version - marked on the website as ' Start Full Version -It's Free! '
Your Dad downloads the client exe - marked on the website as ' Join a Session '.
The client exe does not install any files, it's just run from the Desktop.

"Gordon" <> wrote in message
news:...
>
>
> "pc nerd" <> wrote in message
> news:6C3D1810-CE49-4FAD-A093-...
>> My dad frequently calls me and asks me questions about his PC. He's
>> basically
>> a beginner. I want to connect to his PC & help him out.
>>
>> It's a bit complicated. He has XP Media Center Edition & I have Vista
>> Home
>> Premium. I want a simple solution for both of us.
>>
>> I think that it would be easier for both me and my dad to send an e-mail
>> rather than use Messenger.
>>
>> I got the following from the help menu on Vista:
>> " You cannot use Remote Desktop Connection to connect to remote computers
>> running Windows XP."
>>
>> However, I noticed that Vista has Remote Assistance as well as Remote
>> Desktop.
>>
>> So, mainly I want to know how to set up Remote Assistance on his PC (with
>> XP) and Remote Assistance on my PC (with Vista).
>>
>> So, what are the step-by-step instructions for setting up Remote
>> Assistance
>> on his PC and on my PC?
>>
>> Thank you.
>> David
>
> TeamViewer. It's free for personal use.
> Doesn't even need anything to be installed on the remote machine.
> http://www.teamviewer.com/index.aspx
>
>
>

Err - how to you know that anything Err else isn't needed on the Err remote
machine? Err <sigh>

Err.

Very interesting! It's unanimous! Every one recommends Team Viewer! I'll have
to check it out! Thanks!

"Dave-UK" wrote:

>
> "pc nerd" <> wrote in message news:6C3D1810-CE49-4FAD-A093-...
> > My dad frequently calls me and asks me questions about his PC. He's basically
> > a beginner. I want to connect to his PC & help him out.
> >
> > It's a bit complicated. He has XP Media Center Edition & I have Vista Home
> > Premium. I want a simple solution for both of us.
> >
> > I think that it would be easier for both me and my dad to send an e-mail
> > rather than use Messenger.
> >
> > I got the following from the help menu on Vista:
> > " You cannot use Remote Desktop Connection to connect to remote computers
> > running Windows XP."
> >
> > However, I noticed that Vista has Remote Assistance as well as Remote Desktop.
> >
> > So, mainly I want to know how to set up Remote Assistance on his PC (with
> > XP) and Remote Assistance on my PC (with Vista).
> >
> > So, what are the step-by-step instructions for setting up Remote Assistance
> > on his PC and on my PC?
> >
> > Thank you.
> > David
>
> If you don't have any luck with Vista's remote connection then have a look at Team Viewer:
> http://www.teamviewer.com/index.aspx
>
> It's free for personal use.
> You download and install the full version - marked on the website as ' Start Full Version -It's Free! '
> Your Dad downloads the client exe - marked on the website as ' Join a Session '.
> The client exe does not install any files, it's just run from the Desktop.
>
>
>
>
>
>

Dave-UK;1149857 Wrote:
> "pc nerd" <pcnerd@newsgroup> wrote in messag
> news:6C3D1810-CE49-4FAD-A093-EE48D82CB1AF@newsgroup> > >
> > > My dad frequently calls me and asks me questions about his PC. He'
> > basicall
> > > a beginner. I want to connect to his PC & help him out
> >
> > > It's a bit complicated. He has XP Media Center Edition & I have Vist
> > Hom
> > > Premium. I want a simple solution for both of us
> >
> > > I think that it would be easier for both me and my dad to send a
> > e-mai
> > > rather than use Messenger
> >
> > > I got the following from the help menu on Vista
> > > " You cannot use Remote Desktop Connection to connect to remot
> > computer
> > > running Windows XP.
> >
> > > However, I noticed that Vista has Remote Assistance as well as Remot
> > Desktop
> >
> > > So, mainly I want to know how to set up Remote Assistance on his P
> > (wit
> > > XP) and Remote Assistance on my PC (with Vista)
> >
> > > So, what are the step-by-step instructions for setting up Remot
> > Assistanc
> > > on his PC and on my PC
> >
> > > Thank you
> > > David > >
> If you don't have any luck with Vista's remote connection then have
> look at Team Viewer
> 'TeamViewer - Free Remote Access and Remote Desktop Sharing over th
> Internet' (http://www.teamviewer.com/index.aspx
>
> It's free for personal use
> You download and install the full version - marked on the website a
> ' Start Full Version -It's Free!
> Your Dad downloads the client exe - marked on the website as ' Join
> Session '
> The client exe does not install any files, it's just run from th
> Desktop


just tri the teamviewer the easiest method of remote support as wel
as wit the facilities of file transfer,presentsation & VPN et
features..
it's as well is a fre

--
hinstera

On Thu, 1 Oct 2009 07:51:01 -0700, pc nerd
<> wrote:

>My dad frequently calls me and asks me questions about his PC. He's basically
>a beginner. I want to connect to his PC & help him out.
>
>It's a bit complicated. He has XP Media Center Edition & I have Vista Home
>Premium. I want a simple solution for both of us.
>
>I think that it would be easier for both me and my dad to send an e-mail
>rather than use Messenger.
>
>I got the following from the help menu on Vista:
>" You cannot use Remote Desktop Connection to connect to remote computers
>running Windows XP."
>
>However, I noticed that Vista has Remote Assistance as well as Remote Desktop.
>
>So, mainly I want to know how to set up Remote Assistance on his PC (with
>XP) and Remote Assistance on my PC (with Vista).
>
>So, what are the step-by-step instructions for setting up Remote Assistance
>on his PC and on my PC?
>
>Thank you.
>David

http://www.teamviewer.com/index.aspx