Quick Launch Toolbar will not accept icon

When I drag an icon to the Quick Launch toolbar, Windows Explorer stops and
restarts. I have placed three programs on the toolbar, but now it won't
accept windows mail, word, excel. Again, when I drag "windows mail" to the
toolbar, I receive the message "Windows Explorer has stopped working"
immediately followed by "Windows Explorer is restarting".

Not sure what to say; never had this happen. There are now six programs
total on the Quick Launch.

This is a brand new - received yesterday - SXS37 laptop from PortableOne. I
have also contacted them and they're very responsive. If I receive a reply
from them first, I will post it here.

Hi Shaena,

What anti-virus application or security suite is installed? There are some
that cause a myriad of problems which do not appear immediately.
--
*Report back, please*


"Shaena" <> wrote in message
news:327B1367-B72E-4E69-BA8A-...
> When I drag an icon to the Quick Launch toolbar, Windows Explorer stops
> and
> restarts. I have placed three programs on the toolbar, but now it won't
> accept windows mail, word, excel. Again, when I drag "windows mail" to
> the
> toolbar, I receive the message "Windows Explorer has stopped working"
> immediately followed by "Windows Explorer is restarting".
>
> Not sure what to say; never had this happen. There are now six programs
> total on the Quick Launch.
>
> This is a brand new - received yesterday - SXS37 laptop from PortableOne.
> I
> have also contacted them and they're very responsive. If I receive a
> reply
> from them first, I will post it here.
>
>
>
>

Thanks for the response, Bob. I use avast! Home Edition. The laptop did not
come pre-loaded with an anti-virus ap. I've used avast! on a few other
machines and not suffered any problems.

Thanks again.



"Bob" wrote:

> Hi Shaena,
>
> What anti-virus application or security suite is installed? There are some
> that cause a myriad of problems which do not appear immediately.
> --
> *Report back, please*
>
>
> "Shaena" <> wrote in message
> news:327B1367-B72E-4E69-BA8A-...
> > When I drag an icon to the Quick Launch toolbar, Windows Explorer stops
> > and
> > restarts. I have placed three programs on the toolbar, but now it won't
> > accept windows mail, word, excel. Again, when I drag "windows mail" to
> > the
> > toolbar, I receive the message "Windows Explorer has stopped working"
> > immediately followed by "Windows Explorer is restarting".
> >
> > Not sure what to say; never had this happen. There are now six programs
> > total on the Quick Launch.
> >
> > This is a brand new - received yesterday - SXS37 laptop from PortableOne.
> > I
> > have also contacted them and they're very responsive. If I receive a
> > reply
> > from them first, I will post it here.
> >
> >
> >
> >
>
>

Hi, Shaena.

You DID uncheck Lock the Taskbar, didn't you?

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)

"Shaena" <> wrote in message
news:1C8459BA-9216-49D6-82DF-...
> Thanks for the response, Bob. I use avast! Home Edition. The laptop did
> not
> come pre-loaded with an anti-virus ap. I've used avast! on a few other
> machines and not suffered any problems.
>
> Thanks again.
>
>
>
> "Bob" wrote:
>
>> Hi Shaena,
>>
>> What anti-virus application or security suite is installed? There are
>> some
>> that cause a myriad of problems which do not appear immediately.
>> --
>> *Report back, please*
>>
>>
>> "Shaena" <> wrote in message
>> news:327B1367-B72E-4E69-BA8A-...
>> > When I drag an icon to the Quick Launch toolbar, Windows Explorer stops
>> > and
>> > restarts. I have placed three programs on the toolbar, but now it
>> > won't
>> > accept windows mail, word, excel. Again, when I drag "windows mail" to
>> > the
>> > toolbar, I receive the message "Windows Explorer has stopped working"
>> > immediately followed by "Windows Explorer is restarting".
>> >
>> > Not sure what to say; never had this happen. There are now six
>> > programs
>> > total on the Quick Launch.
>> >
>> > This is a brand new - received yesterday - SXS37 laptop from
>> > PortableOne.
>> > I
>> > have also contacted them and they're very responsive. If I receive a
>> > reply
>> > from them first, I will post it here.

Yes, "Lock the Taskbar" is not checked. Haven't had this problem before.
This is my second laptop with Vista or I'd think the OS was part of my
problem.

"R. C. White" wrote:

> Hi, Shaena.
>
> You DID uncheck Lock the Taskbar, didn't you?
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
>
> Microsoft Windows MVP
> (Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)
>
> "Shaena" <> wrote in message
> news:1C8459BA-9216-49D6-82DF-...
> > Thanks for the response, Bob. I use avast! Home Edition. The laptop did
> > not
> > come pre-loaded with an anti-virus ap. I've used avast! on a few other
> > machines and not suffered any problems.
> >
> > Thanks again.
> >
> >
> >
> > "Bob" wrote:
> >
> >> Hi Shaena,
> >>
> >> What anti-virus application or security suite is installed? There are
> >> some
> >> that cause a myriad of problems which do not appear immediately.
> >> --
> >> *Report back, please*
> >>
> >>
> >> "Shaena" <> wrote in message
> >> news:327B1367-B72E-4E69-BA8A-...
> >> > When I drag an icon to the Quick Launch toolbar, Windows Explorer stops
> >> > and
> >> > restarts. I have placed three programs on the toolbar, but now it
> >> > won't
> >> > accept windows mail, word, excel. Again, when I drag "windows mail" to
> >> > the
> >> > toolbar, I receive the message "Windows Explorer has stopped working"
> >> > immediately followed by "Windows Explorer is restarting".
> >> >
> >> > Not sure what to say; never had this happen. There are now six
> >> > programs
> >> > total on the Quick Launch.
> >> >
> >> > This is a brand new - received yesterday - SXS37 laptop from
> >> > PortableOne.
> >> > I
> >> > have also contacted them and they're very responsive. If I receive a
> >> > reply
> >> > from them first, I will post it here.
>

Here is the problem report under Maintenance:

Product
Windows Explorer

Problem
Stopped working

Date
3/12/2008 8:17 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a73f
Exception Code: c0000005
Exception Offset: 002ce62f
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 632170802



"R. C. White" wrote:

> Hi, Shaena.
>
> You DID uncheck Lock the Taskbar, didn't you?
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
>
> Microsoft Windows MVP
> (Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)
>
> "Shaena" <> wrote in message
> news:1C8459BA-9216-49D6-82DF-...
> > Thanks for the response, Bob. I use avast! Home Edition. The laptop did
> > not
> > come pre-loaded with an anti-virus ap. I've used avast! on a few other
> > machines and not suffered any problems.
> >
> > Thanks again.
> >
> >
> >
> > "Bob" wrote:
> >
> >> Hi Shaena,
> >>
> >> What anti-virus application or security suite is installed? There are
> >> some
> >> that cause a myriad of problems which do not appear immediately.
> >> --
> >> *Report back, please*
> >>
> >>
> >> "Shaena" <> wrote in message
> >> news:327B1367-B72E-4E69-BA8A-...
> >> > When I drag an icon to the Quick Launch toolbar, Windows Explorer stops
> >> > and
> >> > restarts. I have placed three programs on the toolbar, but now it
> >> > won't
> >> > accept windows mail, word, excel. Again, when I drag "windows mail" to
> >> > the
> >> > toolbar, I receive the message "Windows Explorer has stopped working"
> >> > immediately followed by "Windows Explorer is restarting".
> >> >
> >> > Not sure what to say; never had this happen. There are now six
> >> > programs
> >> > total on the Quick Launch.
> >> >
> >> > This is a brand new - received yesterday - SXS37 laptop from
> >> > PortableOne.
> >> > I
> >> > have also contacted them and they're very responsive. If I receive a
> >> > reply
> >> > from them first, I will post it here.
>

If you right-click on the quick-launch bar & select 'Open Folder', can you
add new shortcuts to the folder?

--
Good Luck,

Keith
Microsoft MVP [Windows Shell/User]



"Shaena" <> wrote in message
news:4473E265-B6A3-4B3F-8F43-...
> Here is the problem report under Maintenance:
>
> Product
> Windows Explorer
>
> Problem
> Stopped working
>
> Date
> 3/12/2008 8:17 PM
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: Explorer.EXE
> Application Version: 6.0.6001.18000
> Application Timestamp: 47918e5d
> Fault Module Name: SHELL32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a73f
> Exception Code: c0000005
> Exception Offset: 002ce62f
> OS Version: 6.0.6001.2.1.0.256.6
> Locale ID: 1033
> Additional Information 1: fd00
> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> Additional Information 3: fd00
> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>
> Extra information about the problem
> Bucket ID: 632170802
>
>
>
> "R. C. White" wrote:
>
>> Hi, Shaena.
>>
>> You DID uncheck Lock the Taskbar, didn't you?
>>
>> RC
>> --
>> R. C. White, CPA
>> San Marcos, TX
>>
>> Microsoft Windows MVP
>> (Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)
>>
>> "Shaena" <> wrote in message
>> news:1C8459BA-9216-49D6-82DF-...
>> > Thanks for the response, Bob. I use avast! Home Edition. The laptop
>> > did
>> > not
>> > come pre-loaded with an anti-virus ap. I've used avast! on a few other
>> > machines and not suffered any problems.
>> >
>> > Thanks again.
>> >
>> >
>> >
>> > "Bob" wrote:
>> >
>> >> Hi Shaena,
>> >>
>> >> What anti-virus application or security suite is installed? There are
>> >> some
>> >> that cause a myriad of problems which do not appear immediately.
>> >> --
>> >> *Report back, please*
>> >>
>> >>
>> >> "Shaena" <> wrote in message
>> >> news:327B1367-B72E-4E69-BA8A-...
>> >> > When I drag an icon to the Quick Launch toolbar, Windows Explorer
>> >> > stops
>> >> > and
>> >> > restarts. I have placed three programs on the toolbar, but now it
>> >> > won't
>> >> > accept windows mail, word, excel. Again, when I drag "windows mail"
>> >> > to
>> >> > the
>> >> > toolbar, I receive the message "Windows Explorer has stopped
>> >> > working"
>> >> > immediately followed by "Windows Explorer is restarting".
>> >> >
>> >> > Not sure what to say; never had this happen. There are now six
>> >> > programs
>> >> > total on the Quick Launch.
>> >> >
>> >> > This is a brand new - received yesterday - SXS37 laptop from
>> >> > PortableOne.
>> >> > I
>> >> > have also contacted them and they're very responsive. If I receive
>> >> > a
>> >> > reply
>> >> > from them first, I will post it here.
>>

hello the problem is probably a shell extension thats making windows
explorer unstable...

first of all here is a work around to add icons to your quicklaunch,
just navigate here and copy the icons you want there
C:\Users\username\AppData\Roaming\Microsoft\Intern et Explorer\Quick Launch

in order to fix the problem download nirsofts shexview

http://www.nirsoft.net/utils/shexview.html

after you install it,

right click it and RUN AS ADMINISTRATOR,

then you will see a list of items, some are PINK, the PINK highlighted ones
are the NON microsoft ones,

try disabling them, do a restart and see if your quick launch behaves
correctly

post back .. thanks



"Shaena" <> wrote in message
news:4473E265-B6A3-4B3F-8F43-...
> Here is the problem report under Maintenance:
>
> Product
> Windows Explorer
>
> Problem
> Stopped working
>
> Date
> 3/12/2008 8:17 PM
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: Explorer.EXE
> Application Version: 6.0.6001.18000
> Application Timestamp: 47918e5d
> Fault Module Name: SHELL32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a73f
> Exception Code: c0000005
> Exception Offset: 002ce62f
> OS Version: 6.0.6001.2.1.0.256.6
> Locale ID: 1033
> Additional Information 1: fd00
> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> Additional Information 3: fd00
> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>
> Extra information about the problem
> Bucket ID: 632170802
>
>
>
> "R. C. White" wrote:
>
>> Hi, Shaena.
>>
>> You DID uncheck Lock the Taskbar, didn't you?
>>
>> RC
>> --
>> R. C. White, CPA
>> San Marcos, TX
>>
>> Microsoft Windows MVP
>> (Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)
>>
>> "Shaena" <> wrote in message
>> news:1C8459BA-9216-49D6-82DF-...
>> > Thanks for the response, Bob. I use avast! Home Edition. The laptop
>> > did
>> > not
>> > come pre-loaded with an anti-virus ap. I've used avast! on a few other
>> > machines and not suffered any problems.
>> >
>> > Thanks again.
>> >
>> >
>> >
>> > "Bob" wrote:
>> >
>> >> Hi Shaena,
>> >>
>> >> What anti-virus application or security suite is installed? There are
>> >> some
>> >> that cause a myriad of problems which do not appear immediately.
>> >> --
>> >> *Report back, please*
>> >>
>> >>
>> >> "Shaena" <> wrote in message
>> >> news:327B1367-B72E-4E69-BA8A-...
>> >> > When I drag an icon to the Quick Launch toolbar, Windows Explorer
>> >> > stops
>> >> > and
>> >> > restarts. I have placed three programs on the toolbar, but now it
>> >> > won't
>> >> > accept windows mail, word, excel. Again, when I drag "windows mail"
>> >> > to
>> >> > the
>> >> > toolbar, I receive the message "Windows Explorer has stopped
>> >> > working"
>> >> > immediately followed by "Windows Explorer is restarting".
>> >> >
>> >> > Not sure what to say; never had this happen. There are now six
>> >> > programs
>> >> > total on the Quick Launch.
>> >> >
>> >> > This is a brand new - received yesterday - SXS37 laptop from
>> >> > PortableOne.
>> >> > I
>> >> > have also contacted them and they're very responsive. If I receive
>> >> > a
>> >> > reply
>> >> > from them first, I will post it here.
>>

hello the problem is probably a shell extension thats making windows
explorer unstable...

first of all here is a work around to add icons to your quicklaunch,
just navigate here and copy the icons you want there
C:\Users\username\AppData\Roaming\Microsoft\Intern et Explorer\Quick Launch

in order to fix the problem download nirsofts shexview

http://www.nirsoft.net/utils/shexview.html

after you install it,

right click it and RUN AS ADMINISTRATOR,

then you will see a list of items, some are PINK, the PINK highlighted ones
are the NON microsoft ones,

try disabling them, do a restart and see if your quick launch behaves
correctly

post back .. thanks
"Shaena" <> wrote in message
news:327B1367-B72E-4E69-BA8A-...
> When I drag an icon to the Quick Launch toolbar, Windows Explorer stops
> and
> restarts. I have placed three programs on the toolbar, but now it won't
> accept windows mail, word, excel. Again, when I drag "windows mail" to
> the
> toolbar, I receive the message "Windows Explorer has stopped working"
> immediately followed by "Windows Explorer is restarting".
>
> Not sure what to say; never had this happen. There are now six programs
> total on the Quick Launch.
>
> This is a brand new - received yesterday - SXS37 laptop from PortableOne.
> I
> have also contacted them and they're very responsive. If I receive a
> reply
> from them first, I will post it here.
>
>
>
>

note: you disable them by right clicking on the pink ones and selecting
disable..

this is fully reversable, you just run the program again and re-enable them
if you want



"On the Bridge!" <On@the,bridge> wrote in message
news:47d8d492$...
> hello the problem is probably a shell extension thats making windows
> explorer unstable...
>
> first of all here is a work around to add icons to your quicklaunch,
> just navigate here and copy the icons you want there
> C:\Users\username\AppData\Roaming\Microsoft\Intern et Explorer\Quick Launch
>
> in order to fix the problem download nirsofts shexview
>
> http://www.nirsoft.net/utils/shexview.html
>
> after you install it,
>
> right click it and RUN AS ADMINISTRATOR,
>
> then you will see a list of items, some are PINK, the PINK highlighted
> ones are the NON microsoft ones,
>
> try disabling them, do a restart and see if your quick launch behaves
> correctly
>
> post back .. thanks
> "Shaena" <> wrote in message
> news:327B1367-B72E-4E69-BA8A-...
>> When I drag an icon to the Quick Launch toolbar, Windows Explorer stops
>> and
>> restarts. I have placed three programs on the toolbar, but now it won't
>> accept windows mail, word, excel. Again, when I drag "windows mail" to
>> the
>> toolbar, I receive the message "Windows Explorer has stopped working"
>> immediately followed by "Windows Explorer is restarting".
>>
>> Not sure what to say; never had this happen. There are now six programs
>> total on the Quick Launch.
>>
>> This is a brand new - received yesterday - SXS37 laptop from PortableOne.
>> I
>> have also contacted them and they're very responsive. If I receive a
>> reply
>> from them first, I will post it here.
>>
>>
>>
>>
>
>