random msn chat disconnections

Hi,
i am troubleshooting why many of our network users have random
disconnections of Windows Live Messenger. All the users are on public ip
addresses and we do not have a firewall but access control list which do not
block msn/windows live messenger. Also there is nothing in our internet
engine's log that suggest blocking on the users' internet at the time of
disconnections. The other msn chat clients including Digsby and Adium seem to
get the disconnections too.

As a test, we had one of our users to downgrade from Windows Live Messenger
to MSN Messenger 5.1 and he has not had any disconnection. This disconnection
issue started sometime in mid-july 2008. Is this a known issue/bug in the
messenger client/server or windows update?

Thanks for any suggestions and all help.

Cheers,
Paul

Does this still occur after upgrading to the latest beta version of WL
Messenger client?

http://download.live.com/messenger

- Jeroen

"hiimen" <> wrote in message
newsB5380CC-39BA-4F0F-9950-...
> Hi,
> i am troubleshooting why many of our network users have random
> disconnections of Windows Live Messenger. All the users are on public ip
> addresses and we do not have a firewall but access control list which do
> not
> block msn/windows live messenger. Also there is nothing in our internet
> engine's log that suggest blocking on the users' internet at the time of
> disconnections. The other msn chat clients including Digsby and Adium seem
> to
> get the disconnections too.
>
> As a test, we had one of our users to downgrade from Windows Live
> Messenger
> to MSN Messenger 5.1 and he has not had any disconnection. This
> disconnection
> issue started sometime in mid-july 2008. Is this a known issue/bug in the
> messenger client/server or windows update?
>
> Thanks for any suggestions and all help.
>
> Cheers,
> Paul

yes disconnection still occurs with the latest beta version of WL Messenger
client

can we get some hints of what cause the disconnection from the Connection
Logging?

"Jeroen [MSFT]" wrote:

> Does this still occur after upgrading to the latest beta version of WL
> Messenger client?
>
> http://download.live.com/messenger
>
> - Jeroen
>
> "hiimen" <> wrote in message
> newsB5380CC-39BA-4F0F-9950-...
> > Hi,
> > i am troubleshooting why many of our network users have random
> > disconnections of Windows Live Messenger. All the users are on public ip
> > addresses and we do not have a firewall but access control list which do
> > not
> > block msn/windows live messenger. Also there is nothing in our internet
> > engine's log that suggest blocking on the users' internet at the time of
> > disconnections. The other msn chat clients including Digsby and Adium seem
> > to
> > get the disconnections too.
> >
> > As a test, we had one of our users to downgrade from Windows Live
> > Messenger
> > to MSN Messenger 5.1 and he has not had any disconnection. This
> > disconnection
> > issue started sometime in mid-july 2008. Is this a known issue/bug in the
> > messenger client/server or windows update?
> >
> > Thanks for any suggestions and all help.
> >
> > Cheers,
> > Paul
>