Re: 0x80072f78 error

Can you check if you have MS04-004 installed
(http://support.microsoft.com/default.aspx?scid=kb;[LN];838893)? You can
verify this by going to "Add/Remove program" in the control panel and seeing
if this update is listed.

Also can you send the windowsupdate.log (without spaces) from your %windir%
(usually c:\windows) directory, remove the online. from my email adress to
get my actual e-mail address so that you can send me the log)

Thanks,
Rajive Kumar

--
This posting is provided "As Is" with no warranties, and confers no rights.

"0x80072f78" <> wrote in message
news:36605899-784C-4DBB-AC0A-...
> Hi
>
> Just loaded new windows update in xp pro machine
>
> went back into windows update and generated 0x80062f78 error
> can not open page!
>
> MS machines down?
>
> Thanks
> Jerry

Am installing 3 brand spanking new XP Pro machines (two different makes)!
Ran Ad-Aware, no joy.
Tried suggestions in Knowledge Base Article
http://support.microsoft.com/default...5&Product=wupd -
didn't work.

If I un-install KB867801, I don't get the error and the Update site searches
for updates. But it informs me that there is 1 update to be installed ...
KB867801.

I'm not installing it until this problem has been sorted out.

Cheers RDG

"MLZ" wrote:

> try this:
> Potential fix: I had the same problem with 0x80072F78 and tried the
> suggestions from Microsoft (Knowledge base article 836985) and nothing
> worked. Then, I talked to my ISP and they told me I do not need to have a
> proxy server for my LAN settings to get to them (so took it out) and then
> suggested some spyware/malware could be to blaim. I ran the free program
> from Lavasoft Ad-aware (can find at www.download.com or link from
> www.lavasoftusa.com) and restarted my machine and it worked! (note I reguarly
> do this but had not ran it for about two weeks - appears culpret came from
> CometSystems...)
>
>
> "Rajive Kumar [MSFT]" wrote:
>
> > Can you check if you have MS04-004 installed
> > (http://support.microsoft.com/default.aspx?scid=kb;[LN];838893)? You can
> > verify this by going to "Add/Remove program" in the control panel and seeing
> > if this update is listed.
> >
> > Also can you send the windowsupdate.log (without spaces) from your %windir%
> > (usually c:\windows) directory, remove the online. from my email adress to
> > get my actual e-mail address so that you can send me the log)
> >
> > Thanks,
> > Rajive Kumar
> >
> > --
> > This posting is provided "As Is" with no warranties, and confers no rights.
> >
> > "0x80072f78" <> wrote in message
> > news:36605899-784C-4DBB-AC0A-...
> > > Hi
> > >
> > > Just loaded new windows update in xp pro machine
> > >
> > > went back into windows update and generated 0x80062f78 error
> > > can not open page!
> > >
> > > MS machines down?
> > >
> > > Thanks
> > > Jerry
> >
> >
> >

RDG wrote:
> Am installing 3 brand spanking new XP Pro machines (two different
> makes)! Ran Ad-Aware, no joy.
> Tried suggestions in Knowledge Base Article
> http://support.microsoft.com/default...5&Product=wupd
> - didn't work.
>
> If I un-install KB867801, I don't get the error and the Update site
> searches for updates. But it informs me that there is 1 update to be
> installed ... KB867801.
>
> I'm not installing it until this problem has been sorted out.
>
> Cheers RDG
>
These new machines with XP are likely on at XP Service Pack 1. Run WINVER to see which service pack they each have.

Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection.
(e.g. You want that to be clear or un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://www.download.windowsupdate.com (click Add)

http://v4.windowsupdate.microsoft.com

https://v4.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com

http://download.windowsupdate.com

Click OK.

If you have an XP system, change the v4 above to v5 .

You ought to plan on getting updated to Service Pack 2 (unless your new pc manufacturer is super-speedy & had SP2).
See Windows XP SP2 - FAQs & Best Practices
http://forum.aumha.org/index.php?c=16

--
Maurice N
MVP Windows - Shell / User
-----

This sounds like a good call - it's going to be a day or two before I can try
it... but will let you know how it goes.

Thks

"Maurice N ~ MVP" wrote:

1. Run WINVER to see which service pack they each have.
>
> Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
>
> Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection.
> (e.g. You want that to be clear or un-checked (un-ticked)).
>
> In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --
>
> type
> http://www.download.windowsupdate.com (click Add)
>
> http://v4.windowsupdate.microsoft.com
>
> https://v4.windowsupdate.microsoft.com (with HTTPS)
>
> http://windowsupdate.microsoft.com
>
> http://download.windowsupdate.com
>
> Click OK.
>
> If you have an XP system, change the v4 above to v5 .
>
> You ought to plan on getting updated to Service Pack 2 (unless your new pc manufacturer is super-speedy & had SP2).
> See Windows XP SP2 - FAQs & Best Practices
> http://forum.aumha.org/index.php?c=16
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>

RDG wrote:
> This sounds like a good call - it's going to be a day or two before I
> can try it... but will let you know how it goes.
>
> Thks
>
P.S. One more issue. IF you added a 3rd party firewall, say which product & version.
Lookup the users' manual, on-line help....etc....for that product. And add Microsoft sites to their "safe" (sometimes called exclusion or privacy) list. That issue has caused a bunch of time-out & failure to connect issues.

And if still no joy, list all programs you added to system.
--
Maurice N
MVP Windows - Shell / User
-----

Thanks for this post. I have been monitoring this issue for a week now since
it occurred on my laptop. Unchecked the "server verification" box. All is now
working.

Definately an good call!
Cheers
Nijk

"Maurice N ~ MVP" wrote:

> RDG wrote:
> > Am installing 3 brand spanking new XP Pro machines (two different
> > makes)! Ran Ad-Aware, no joy.
> > Tried suggestions in Knowledge Base Article
> > http://support.microsoft.com/default...5&Product=wupd
> > - didn't work.
> >
> > If I un-install KB867801, I don't get the error and the Update site
> > searches for updates. But it informs me that there is 1 update to be
> > installed ... KB867801.
> >
> > I'm not installing it until this problem has been sorted out.
> >
> > Cheers RDG
> >
> These new machines with XP are likely on at XP Service Pack 1. Run WINVER to see which service pack they each have.
>
> Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
>
> Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection.
> (e.g. You want that to be clear or un-checked (un-ticked)).
>
> In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --
>
> type
> http://www.download.windowsupdate.com (click Add)
>
> http://v4.windowsupdate.microsoft.com
>
> https://v4.windowsupdate.microsoft.com (with HTTPS)
>
> http://windowsupdate.microsoft.com
>
> http://download.windowsupdate.com
>
> Click OK.
>
> If you have an XP system, change the v4 above to v5 .
>
> You ought to plan on getting updated to Service Pack 2 (unless your new pc manufacturer is super-speedy & had SP2).
> See Windows XP SP2 - FAQs & Best Practices
> http://forum.aumha.org/index.php?c=16
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>

Nijk wrote:
> Thanks for this post. I have been monitoring this issue for a week
> now since it occurred on my laptop. Unchecked the "server
> verification" box. All is now working.
>
> Definately an good call!
> Cheers
> Nijk
>
Y.W. Very good of you to report back.
--
Maurice N
MVP Windows - Shell / User
-----