XP SP3 and Vista SP1 are Beta Products and should not be run on Production
Machines. Trendmicro states that the problem should be fixed on release of
the Service Packs or shortly after.
I think it is unrealistic for you to request a refund on a Release produvt
not performing on a Beta product. Most of us do not turn on the Personal
Firewall feature of CSM 3.6 relying on other Firewall features of our
Networks and as a result I am not having your problem with XP SP3 in
testing.
--
Frank McCallister SBS MVP
MCP Microsoft Small Business Specialist
COMPUMAC
"larryinaz" <> wrote in message
news:0cff76d9-c367-40cd-b0ea-...
> 2008 Trend Micro Internet Security is NOT is compatible with Windows
> Vista SP1 and Windows XP SP3
>
> I have deleted all of the old 2007 and new 2008 Trend Micro Internet
> Security virus software from my computer, because of the multiple
> alert messages, that I was having with their new 2008 upgraded
> software.
>
> If the Trend Micro Personal Firewall and the Unauthorized Changes
> Prevention features main components do not work with the new service
> packs from Microsoft, why are they still selling this non-working
> software to the public?
>
> Also, I don't want to wait until sometime in February 2008, for them
> to released a "working" version of their Trend Micro Internet
> Security, that is compatible with Windows Vista SP1 and Windows XP
> SP3. I don't want to remove any new Microsoft service packs, or
> uninstall the 2008 Trend Micro program installed in my computer and
> re-
> install the PC-cillin Internet Security 2007 back into my computer,
> and wait again.... until the release of their new 2008 working
> version.
>
> I was receiving these error messages: Trend Micro Internet Security
> Message: Your Unauthorized Change Prevention Service has shut down.
> Try restarting Trend Micro Internet Security to restore Your
> Unauthorized Change Prevention Service. If the problem persists,
> please restart your computer. If you continue to receive this warning,
> please contact Technical Support.
>
> I keep getting this "Alert" message: "Alert Message: Trend Micro
> Internet Security. Unable to recognize the software configuration.
> Restart your computer to restore the missing information. If the
> problem persists, please contact technical support."
>
> I have been working on their error alert messages and replies, since
> 12/24/07. After eight or more emails back and forth....and multiple
> number of lines of their instructions, that's it!! I do not want to
> screw up my computer, I do not want more messages, screen shots,
> replies, deletes, uninstalls and then reinstalling any more files...in
> my computer, hard drive or registry. I asked Trend Micro, that I want
> a refund ($40.45) for this subscription.
>
> They replied:
> I am sorry to inform you, but we can no longer refund the Trend Micro
> program that you have purchased from us. Refund application should be
> requested within 30 days from the date of purchase. Refunds after 30
> days are given in a case to case basis. This is after the all attempts
> to fix the issue failed and the case has been forwarded to the Level 2
> support.
>
> Please provide us with the following so that we can forward this to
> the Level 2 support
>
> In order for us to have a detailed picture of the problem, please
> include in your reply, screen shot(s) of the message(s)/
> notification(s).
> Continued.....more@#$%^&
> ----------------------------------------------------------------------------------------------------------------
> Product: Trend Micro Internet Security - 2008, Trend Micro Internet
> Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
> Operating System: Windows XP - SP2, Windows Vista
> Published:12/20/07 1:38 PM
>
> Solution:
> This error will appear if you have installed the 16.05 version of
> Trend Micro Internet Security Pro, Trend Micro Internet Security and
> Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
> Windows Vista with Service Pack 1 or Window XP with Service Pack 3.
>
> The Trend Micro Personal Firewall and the Unauthorized Changes
> Prevention features main components do not work with the new service
> packs from Microsoft.
>
> A working version of Trend Micro Internet Security Pro, Trend Micro
> Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
> Windows Vista SP1 and Windows XP SP3 would be released sometime in
> February 2008.
>
> The release would be timed before Microsoft uploads the new service
> packs in their automatic update servers for Windows.
>
> To prevent this message from appearing, follow the steps indicated
> below:
> a.Check the program version of the Trend Micro program installed on
> your computer.
> b.If you are using version 16.05 and you want to continue using this
> latest version of the Trend Micro program, you must uninstall the non-
> working service pack from Microsoft.
> c.If you do not want to remove the new Microsoft service packs, Trend
> Micro suggests that you uninstall the Trend Micro program installed in
> your computer and install PC-cillin Internet Security 2007 until the
> release of the working version.
> source:
> http://esupport.trendmicro.com/suppo...&id=EN-1036680
> --------------------------------------------------------------------------------------------------------------------
>
Linear Mode
