Try Steps #1 through #4 in this KB article (ignore the title):
http://support.microsoft.com/kb/910336
=====================================
Otherwise...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin
http://aumha.net
DTS-L.ORG
http://66.39.69.143/
toorudez wrote:
> Windows XP Professional SP2
> Internet Explorer 7 (The updates are for IE6)
> The updates are being automatically installed via qchain.exe.
>
> You'd think that once the updates discover that IE7 does not require
> them, the would flag to be no longer installed.
>
> And isn't KB939653 for IE6, not IE7? At least that's what's the log
> says:
> "KB939653 Setup encountered an error: The version of Internet Explorer
> you have installed does not match the update you are trying to
> install."
>
> PA Bear;3360318 Wrote:
>> To keep track of things, it helps immensely if you include all of
>> previous
>> message(s) in your replies to the newsgroup. Thank you.
>>
>> Windows version? IE version? Are you trying to install these
>> manually?
>>
>> Is "Security Update for Windows Internet Explorer 7 (KB939653)" listed
>> in
>> Add/Remove Programs (make sure the Show Updates box is checked)?
>>
>> Translation of what you posted: The machine doesn't need these updates
>> as
>> either they're already installed or a later update which suspersedes
>> them is
>> installed.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L.ORG http://66.39.69.143/
>>
>> toorudez wrote:
>>> I'll only post the first and last entries, as these log files are 3000+
>>> lines.
>>>
>>> KB929969:
>>>
>>> 0.563: 2007/01/26 08:41:38.024 (local)
>>> 0.563: c:\682da84df9c57fc9e7\update\update.exe (version 6.2.29.0)
>>> 0.563: Hotfix started with following command line: -Q /Z -ER
>>> 0.563: FileVersion of C:\Program Files\internet explorer\iexplore.exe
>>> is Greater or Equal To 7.0.0.0
>>> 0.563: Condition Check for Line 1 of PreRequisite returned FALSE
>>> 0.610: KB929969 Setup encountered an error: The version of Internet
>>> Explorer you have installed does not match the update you are trying to
>>> install.
>>> 0.625: The version of Internet Explorer you have installed does not
>>> match the update you are trying to install.
>>> 0.625: Update.exe extended error code = 0xf0f4
>>>
>>> *******************
>>>
>>> 2.094: 2007/12/05 12:46:09.125 (local)
>>> 2.141: c:\d59c1451a14e7f8bac9d00abc311\update\update.exe (version
>>> 6.2.29.0)
>>> 2.141: Hotfix started with following command line: -Q /Z -ER
>>> 2.219: FileVersion of C:\Program Files\internet explorer\iexplore.exe
>>> is Greater or Equal To 7.0.0.0
>>> 2.219: Condition Check for Line 1 of PreRequisite returned FALSE
>>> 2.234: KB929969 Setup encountered an error: The version of Internet
>>> Explorer you have installed does not match the update you are trying to
>>> install.
>>> 2.234: The version of Internet Explorer you have installed does not
>>> match the update you are trying to install.
>>> 2.234: Update.exe extended error code = 0xf0f4
>>>
>>>
>>>
>>> KB939653:
>>>
>>> 0.672: 2007/11/19 09:35:30.031 (local)
>>> 0.672: c:\a390d0952cc8120185d781c2\update\update.exe (version
>>> 6.2.29.0)
>>> 0.672: Hotfix started with following command line: -Q /Z -ER
>>> 0.672: FileVersion of C:\Program Files\internet explorer\iexplore.exe
>>> is Greater or Equal To 7.0.0.0
>>> 0.672: Condition Check for Line 1 of PreRequisite returned FALSE
>>> 0.750: KB939653 Setup encountered an error: The version of Internet
>>> Explorer you have installed does not match the update you are trying to
>>> install.
>>> 0.766: The version of Internet Explorer you have installed does not
>>> match the update you are trying to install.
>>> 0.766: Update.exe extended error code = 0xf0f4
>>>
>>> ***********************
>>>
>>> 2.094: 2007/12/05 12:46:34.984 (local)
>>> 2.110: c:\ab2c390d777dea5a5a738490\update\update.exe (version
>>> 6.2.29.0)
>>> 2.110: Hotfix started with following command line: -Q /Z -ER
>>> 2.188: FileVersion of C:\Program Files\internet explorer\iexplore.exe
>>> is Greater or Equal To 7.0.0.0
>>> 2.188: Condition Check for Line 1 of PreRequisite returned FALSE
>>> 2.219: KB939653 Setup encountered an error: The version of Internet
>>> Explorer you have installed does not match the update you are trying to
>>> install.
>>> 2.235: The version of Internet Explorer you have installed does not
>>> match the update you are trying to install.
>>> 2.235: Update.exe extended error code = 0xf0f4
>> <paste>
>> MowGreen [MVP] wrote:
>>> The last 3 updates you listed are all Cumulative Security Updates for
>>> Internet Explorer. Since they are Cumulative, you only need to install
>>> KB939653.
>>>
>>> Is Internet Explorer 7 installed ? If yes, did this installation issue
>>> with the updates for IE start occurring after it was installed ?
>>>
>>> If the answer is NO to both questions, let's start with KB929969 .. go
>>> to Start > Run > type in or copy and paste the below into the Open: line
>>>
>>> %windir%\KB929969.log
>>>
>>> Click OK or press Enter
>>> The log will now open
>>> Go back to Start > Run and enter
>>>
>>> %windir%\KB939653.log
>>> Click OK or press Enter
>>>
>>> Please post the contents of both logs into your reply.
>>> If they won't fit due to size, then please make 2 posts.
>>>
>>> toorudez wrote:
>>>> Having a problem with 4 separate updates that repeatedly install
>>>> themselves throughout the day. They are:
>>>>
>>>> KB929969
>>>> KB931768
>>>> KB933566
>>>> KB939653
>>>>
>>>> I need to figure out how to stop/prevent/delete these updates from
>>>> always showing up. Any ideas would be greatly appreciated.
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