Re: 800705B9

Your primary original thread:
http://groups.google.com/group/micro...1e7c3a6e429d95

Your best bet may be doing a clean install of Vista, Carol.

That being said and since SP1 is a prerequisite for SP2, the following
should apply to you:

Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
chat or e-mail support differs depending on your geographic location. Go to
http://support.microsoft.com/oas/def...4&gprid=582034 &
select appropriate category (e.g., Installation).

You'll find additional support for Vista SP2 issues in
microsoft.public.windows.vista.general newsgroup and in these forums:

• http://social.answers.microsoft.com/...stawu/threads/

• http://social.answers.microsoft.com/...nstall/threads

• http://social.technet.microsoft.com/...stasp/threads/

===============================

Vista SP2 Installation Tips:

• Your computer will restart several times during the installation process:
Make certain you've saved your work and closed all open applications before
beginning the install.

• Disable (1) your anti-virus application, (2) any real-time system
protections afforded by any anti-spyware applications (except Defender), &
(3) your third-party firewall (if any) and then (4) enable the Windows
Firewall _before installing or uninstalling_ Vista SP2.

• The installation process can take an hour or more: If you're installing
SP2 on a portable computer, make sure that you plug-in the power cord and
have the battery inserted into its bay.

• Vista SP1 is a prerequisite for installing SP2. If you use Windows Update
or the Automatic Update feature in Windows Vista, you will not be offered
the option to install SP2 until you first install SP1.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


carol wrote:
> I am in desprite need of help--I am running currently Windows Vista Home
> Premium--I am unable to install new updates from windows without getting
> an
> error message 800705B9--I took your advise and downloaded windows
> readiness
> tools and was currently downloading windows vista service pack 1--when
> error
> message came up again.
>
> I am unable to install windows vista service pack 1 or service pack 2
> without getting this message.
>
> should I uninstall windows and try and reinstall to get rid of error
> message?
>
> I have no idea what to do.--please if someone can help me I would greatly
> appreciated.