Re: Active Sync 4.5 getting support code: 85010014

Hi Linley,

I did the following:

1) Uninstalled Office Small Business 2007.
2) Turned off the PC.
3) Turned on the PC.
4) Re-installed Office Small Business 2007.
5) Connected my PPC-6700 to PC via USB cable.
6) ActiveSync 4.5 started automatically.
7) Synchronization started.
8) Received the same error message

Any other suggestions?

Thanks,
Phil


"Linley Meslier" wrote:

> On Sep 4, 4:10 pm, pjs <p...@discussions.microsoft.com> wrote:
> > I have a Gateway Tablet PC running XP SP2. I have been using Active Sync 4.5
> > for about a year. I have been sync'ing to Outlook 2007 to my Sprint PPC-6700
> > for about 6 months with no problems. About 2 weeks ago I started getting the
> > following message:
> >ete
> > Active Sync encountered a problem on the desktop. Support Code: 85010014.
> >
> > I have reset the PPC-6700 and it did not help. I removed Active Sync 4.5
> > and reinstalled Active Sync 4.5 and that did not help.
> >
> > Any suggestions for next steps to troubleshoot this problem?
> >
> > Thanks
>
> This error code indicates a problem with Outlook. Try running Outlook
> Diagnostics. If that does not help, I recommend a reinstall.
>
> Linley Meslier
> Windows Mobile Training Specialist
> Pocket PC Mauritius
> Http://PocketpcMauritius.blogspot.com
>
>

Update:

I unistalled and reinstalled ActiveSync 4.5 and this was no help.
I also deleted the PDA and added it again. No help.

Phil


"pjs" wrote:

> Hi Linley,
>
> I did the following:
>
> 1) Uninstalled Office Small Business 2007.
> 2) Turned off the PC.
> 3) Turned on the PC.
> 4) Re-installed Office Small Business 2007.
> 5) Connected my PPC-6700 to PC via USB cable.
> 6) ActiveSync 4.5 started automatically.
> 7) Synchronization started.
> 8) Received the same error message
>
> Any other suggestions?
>
> Thanks,
> Phil
>
>
> "Linley Meslier" wrote:
>
> > On Sep 4, 4:10 pm, pjs <p...@discussions.microsoft.com> wrote:
> > > I have a Gateway Tablet PC running XP SP2. I have been using Active Sync 4.5
> > > for about a year. I have been sync'ing to Outlook 2007 to my Sprint PPC-6700
> > > for about 6 months with no problems. About 2 weeks ago I started getting the
> > > following message:
> > >ete
> > > Active Sync encountered a problem on the desktop. Support Code: 85010014.
> > >
> > > I have reset the PPC-6700 and it did not help. I removed Active Sync 4.5
> > > and reinstalled Active Sync 4.5 and that did not help.
> > >
> > > Any suggestions for next steps to troubleshoot this problem?
> > >
> > > Thanks
> >
> > This error code indicates a problem with Outlook. Try running Outlook
> > Diagnostics. If that does not help, I recommend a reinstall.
> >
> > Linley Meslier
> > Windows Mobile Training Specialist
> > Pocket PC Mauritius
> > Http://PocketpcMauritius.blogspot.com
> >
> >

Running scanpst.exe on my pst file fixed the problem. Thank you very much
for the help.



"Linley Meslier" wrote:

> On Sep 6, 11:32 pm, pjs <p...@discussions.microsoft.com> wrote:
> > Update:
> >
> > I unistalled and reinstalled ActiveSync 4.5 and this was no help.
> > I also deleted the PDA and added it again. No help.
> >
> > Phil
> >
> >
> >
> > "pjs" wrote:
> > > Hi Linley,
> >
> > > I did the following:
> >
> > > 1) Uninstalled Office Small Business 2007.
> > > 2) Turned off the PC.
> > > 3) Turned on the PC.
> > > 4) Re-installed Office Small Business 2007.
> > > 5) Connected my PPC-6700 to PC via USB cable.
> > > 6) ActiveSync 4.5 started automatically.
> > > 7) Synchronization started.
> > > 8) Received the same error message
> >
> > > Any other suggestions?
> >
> > > Thanks,
> > > Phil
> >
> > > "Linley Meslier" wrote:
> >
> > > > On Sep 4, 4:10 pm, pjs <p...@discussions.microsoft.com> wrote:
> > > > > I have a Gateway Tablet PC running XP SP2. I have been using Active Sync 4.5
> > > > > for about a year. I have been sync'ing to Outlook 2007 to my Sprint PPC-6700
> > > > > for about 6 months with no problems. About 2 weeks ago I started getting the
> > > > > following message:
> > > > >ete
> > > > > Active Sync encountered a problem on the desktop. Support Code: 85010014.
> >
> > > > > I have reset the PPC-6700 and it did not help. I removed Active Sync 4.5
> > > > > and reinstalled Active Sync 4.5 and that did not help.
> >
> > > > > Any suggestions for next steps to troubleshoot this problem?
> >
> > > > > Thanks
> >
> > > > This error code indicates a problem with Outlook. Try running Outlook
> > > > Diagnostics. If that does not help, I recommend a reinstall.
> >
> > > > Linley Meslier
> > > > Windows Mobile Training Specialist
> > > > Pocket PC Mauritius
> > > > Http://PocketpcMauritius.blogspot.com- Hide quoted text -
> >
> > - Show quoted text -
>
> The problem might be with your pst file then. Locate scanpst.exe on
> your pc and run it on your pst file. If there is any errors in there,
> scanpst will fix it. You'll find it in Office folder under Program
> Files.
>
> Linley Meslier
> Windows Mobile Training Specialist
> Pocket PC Mauritius
> Http://PocketpcMauritius.blogspot.com
>
>

Thanks, the tip on running scanpst.exe is great. I'm using Microsoft
Exchange so I had to run scanost.exe and it corrected the error.

It would be really nice if someone would post this because I looked for a
solution for 4 hours, totally frustrating.

This didn't solve my issue. I am using a Cingular 8125 and POP for my email.
I ran the scanpst and although it found errors and I selected to have them
repaired, ActiveSync 4.5 is still not sending Outlook info to my 8125. Any
ideas....anyone?

"Linley Meslier" wrote:

> On Sep 6, 11:32 pm, pjs <p...@discussions.microsoft.com> wrote:
> > Update:
> >
> > I unistalled and reinstalled ActiveSync 4.5 and this was no help.
> > I also deleted the PDA and added it again. No help.
> >
> > Phil
> >
> >
> >
> > "pjs" wrote:
> > > Hi Linley,
> >
> > > I did the following:
> >
> > > 1) Uninstalled Office Small Business 2007.
> > > 2) Turned off the PC.
> > > 3) Turned on the PC.
> > > 4) Re-installed Office Small Business 2007.
> > > 5) Connected my PPC-6700 to PC via USB cable.
> > > 6) ActiveSync 4.5 started automatically.
> > > 7) Synchronization started.
> > > 8) Received the same error message
> >
> > > Any other suggestions?
> >
> > > Thanks,
> > > Phil
> >
> > > "Linley Meslier" wrote:
> >
> > > > On Sep 4, 4:10 pm, pjs <p...@discussions.microsoft.com> wrote:
> > > > > I have a Gateway Tablet PC running XP SP2. I have been using Active Sync 4.5
> > > > > for about a year. I have been sync'ing to Outlook 2007 to my Sprint PPC-6700
> > > > > for about 6 months with no problems. About 2 weeks ago I started getting the
> > > > > following message:
> > > > >ete
> > > > > Active Sync encountered a problem on the desktop. Support Code: 85010014.
> >
> > > > > I have reset the PPC-6700 and it did not help. I removed Active Sync 4.5
> > > > > and reinstalled Active Sync 4.5 and that did not help.
> >
> > > > > Any suggestions for next steps to troubleshoot this problem?
> >
> > > > > Thanks
> >
> > > > This error code indicates a problem with Outlook. Try running Outlook
> > > > Diagnostics. If that does not help, I recommend a reinstall.
> >
> > > > Linley Meslier
> > > > Windows Mobile Training Specialist
> > > > Pocket PC Mauritius
> > > > Http://PocketpcMauritius.blogspot.com- Hide quoted text -
> >
> > - Show quoted text -
>
> The problem might be with your pst file then. Locate scanpst.exe on
> your pc and run it on your pst file. If there is any errors in there,
> scanpst will fix it. You'll find it in Office folder under Program
> Files.
>
> Linley Meslier
> Windows Mobile Training Specialist
> Pocket PC Mauritius
> Http://PocketpcMauritius.blogspot.com
>
>

I am having the same problem. Both Office Diagnostics and scanpst found
errors, but after correcting am still getting the same error code. Hope
someone can shed some light on this.

"Eric" wrote:

> This didn't solve my issue. I am using a Cingular 8125 and POP for my email.
> I ran the scanpst and although it found errors and I selected to have them
> repaired, ActiveSync 4.5 is still not sending Outlook info to my 8125. Any
> ideas....anyone?
>
> "Linley Meslier" wrote:
>
> > On Sep 6, 11:32 pm, pjs <p...@discussions.microsoft.com> wrote:
> > > Update:
> > >
> > > I unistalled and reinstalled ActiveSync 4.5 and this was no help.
> > > I also deleted the PDA and added it again. No help.
> > >
> > > Phil
> > >
> > >
> > >
> > > "pjs" wrote:
> > > > Hi Linley,
> > >
> > > > I did the following:
> > >
> > > > 1) Uninstalled Office Small Business 2007.
> > > > 2) Turned off the PC.
> > > > 3) Turned on the PC.
> > > > 4) Re-installed Office Small Business 2007.
> > > > 5) Connected my PPC-6700 to PC via USB cable.
> > > > 6) ActiveSync 4.5 started automatically.
> > > > 7) Synchronization started.
> > > > 8) Received the same error message
> > >
> > > > Any other suggestions?
> > >
> > > > Thanks,
> > > > Phil
> > >
> > > > "Linley Meslier" wrote:
> > >
> > > > > On Sep 4, 4:10 pm, pjs <p...@discussions.microsoft.com> wrote:
> > > > > > I have a Gateway Tablet PC running XP SP2. I have been using Active Sync 4.5
> > > > > > for about a year. I have been sync'ing to Outlook 2007 to my Sprint PPC-6700
> > > > > > for about 6 months with no problems. About 2 weeks ago I started getting the
> > > > > > following message:
> > > > > >ete
> > > > > > Active Sync encountered a problem on the desktop. Support Code: 85010014.
> > >
> > > > > > I have reset the PPC-6700 and it did not help. I removed Active Sync 4.5
> > > > > > and reinstalled Active Sync 4.5 and that did not help.
> > >
> > > > > > Any suggestions for next steps to troubleshoot this problem?
> > >
> > > > > > Thanks
> > >
> > > > > This error code indicates a problem with Outlook. Try running Outlook
> > > > > Diagnostics. If that does not help, I recommend a reinstall.
> > >
> > > > > Linley Meslier
> > > > > Windows Mobile Training Specialist
> > > > > Pocket PC Mauritius
> > > > > Http://PocketpcMauritius.blogspot.com- Hide quoted text -
> > >
> > > - Show quoted text -
> >
> > The problem might be with your pst file then. Locate scanpst.exe on
> > your pc and run it on your pst file. If there is any errors in there,
> > scanpst will fix it. You'll find it in Office folder under Program
> > Files.
> >
> > Linley Meslier
> > Windows Mobile Training Specialist
> > Pocket PC Mauritius
> > Http://PocketpcMauritius.blogspot.com
> >
> >

Which pst file am I supposed to be running the scan on?

"Linley Meslier" wrote:

> On Sep 6, 11:32 pm, pjs <p...@discussions.microsoft.com> wrote:
> > Update:
> >
> > I unistalled and reinstalled ActiveSync 4.5 and this was no help.
> > I also deleted the PDA and added it again. No help.
> >
> > Phil
> >
> >
> >
> > "pjs" wrote:
> > > Hi Linley,
> >
> > > I did the following:
> >
> > > 1) Uninstalled Office Small Business 2007.
> > > 2) Turned off the PC.
> > > 3) Turned on the PC.
> > > 4) Re-installed Office Small Business 2007.
> > > 5) Connected my PPC-6700 to PC via USB cable.
> > > 6) ActiveSync 4.5 started automatically.
> > > 7) Synchronization started.
> > > 8) Received the same error message
> >
> > > Any other suggestions?
> >
> > > Thanks,
> > > Phil
> >
> > > "Linley Meslier" wrote:
> >
> > > > On Sep 4, 4:10 pm, pjs <p...@discussions.microsoft.com> wrote:
> > > > > I have a Gateway Tablet PC running XP SP2. I have been using Active Sync 4.5
> > > > > for about a year. I have been sync'ing to Outlook 2007 to my Sprint PPC-6700
> > > > > for about 6 months with no problems. About 2 weeks ago I started getting the
> > > > > following message:
> > > > >ete
> > > > > Active Sync encountered a problem on the desktop. Support Code: 85010014.
> >
> > > > > I have reset the PPC-6700 and it did not help. I removed Active Sync 4.5
> > > > > and reinstalled Active Sync 4.5 and that did not help.
> >
> > > > > Any suggestions for next steps to troubleshoot this problem?
> >
> > > > > Thanks
> >
> > > > This error code indicates a problem with Outlook. Try running Outlook
> > > > Diagnostics. If that does not help, I recommend a reinstall.
> >
> > > > Linley Meslier
> > > > Windows Mobile Training Specialist
> > > > Pocket PC Mauritius
> > > > Http://PocketpcMauritius.blogspot.com- Hide quoted text -
> >
> > - Show quoted text -
>
> The problem might be with your pst file then. Locate scanpst.exe on
> your pc and run it on your pst file. If there is any errors in there,
> scanpst will fix it. You'll find it in Office folder under Program
> Files.
>
> Linley Meslier
> Windows Mobile Training Specialist
> Pocket PC Mauritius
> Http://PocketpcMauritius.blogspot.com
>
>

Read this: http://support.microsoft.com/kb/287497

"bo" wrote:

> Which pst file am I supposed to be running the scan on?
>
> "Linley Meslier" wrote:
>
> > On Sep 6, 11:32 pm, pjs <p...@discussions.microsoft.com> wrote:
> > > Update:
> > >
> > > I unistalled and reinstalled ActiveSync 4.5 and this was no help.
> > > I also deleted the PDA and added it again. No help.
> > >
> > > Phil
> > >
> > >
> > >
> > > "pjs" wrote:
> > > > Hi Linley,
> > >
> > > > I did the following:
> > >
> > > > 1) Uninstalled Office Small Business 2007.
> > > > 2) Turned off the PC.
> > > > 3) Turned on the PC.
> > > > 4) Re-installed Office Small Business 2007.
> > > > 5) Connected my PPC-6700 to PC via USB cable.
> > > > 6) ActiveSync 4.5 started automatically.
> > > > 7) Synchronization started.
> > > > 8) Received the same error message
> > >
> > > > Any other suggestions?
> > >
> > > > Thanks,
> > > > Phil
> > >
> > > > "Linley Meslier" wrote:
> > >
> > > > > On Sep 4, 4:10 pm, pjs <p...@discussions.microsoft.com> wrote:
> > > > > > I have a Gateway Tablet PC running XP SP2. I have been using Active Sync 4.5
> > > > > > for about a year. I have been sync'ing to Outlook 2007 to my Sprint PPC-6700
> > > > > > for about 6 months with no problems. About 2 weeks ago I started getting the
> > > > > > following message:
> > > > > >ete
> > > > > > Active Sync encountered a problem on the desktop. Support Code: 85010014.
> > >
> > > > > > I have reset the PPC-6700 and it did not help. I removed Active Sync 4.5
> > > > > > and reinstalled Active Sync 4.5 and that did not help.
> > >
> > > > > > Any suggestions for next steps to troubleshoot this problem?
> > >
> > > > > > Thanks
> > >
> > > > > This error code indicates a problem with Outlook. Try running Outlook
> > > > > Diagnostics. If that does not help, I recommend a reinstall.
> > >
> > > > > Linley Meslier
> > > > > Windows Mobile Training Specialist
> > > > > Pocket PC Mauritius
> > > > > Http://PocketpcMauritius.blogspot.com- Hide quoted text -
> > >
> > > - Show quoted text -
> >
> > The problem might be with your pst file then. Locate scanpst.exe on
> > your pc and run it on your pst file. If there is any errors in there,
> > scanpst will fix it. You'll find it in Office folder under Program
> > Files.
> >
> > Linley Meslier
> > Windows Mobile Training Specialist
> > Pocket PC Mauritius
> > Http://PocketpcMauritius.blogspot.com
> >
> >