Re: Active Sync wont sync with MDA Vario

Just to check the obvious things. You are logged in as an administrator of
the PC? You have uninstalled (not just disabled), *all* firewall software
(except the Windows Firewall, which we can work around)? Anti-virus
software? You've rebooted the PC *without* the device being connected to it
during boot, then connected the device? The ActiveSync circle icon in the
system tray shows spinning green? Then what?

Paul T.

"Joachim" <> wrote in message
news: oups.com...
>I tried everything thats possible on the net to get my Vario synced,
> but it just wont work. The troubleshooter doesnt give any errors in the
> detailed log. Looked up the log files in the temp directory and there
> were a couple of errors, but i really dont know how to fix this or what
> it exactly means. Can anybody help me out with this? I really want to
> use active sync and am trying for two weeks now to get it
> working....the errors are these:
> WCESMgr:
> **** ActiveSync (4.2.4876 RETAIL) started, Cmd line: '/show'
> 10/04/2006 00:35:13.234 ERROR returned in function
> CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
> 10/04/2006 00:45:27.828 **************** Logging Started
> ****************
> 10/04/2006 00:45:27.828 Process D:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(2556)
> 10/04/2006 00:45:27.828 ActiveSync second instance started, Cmd line:
> '/show'
> 10/04/2006 00:45:27.828 ActiveSync second instance exiting
> 10/04/2006 00:45:27.828 **************** Logging Stopped
> ****************
> 10/04/2006 00:47:39.500 **************** Logging Started
> ****************
> 10/04/2006 00:47:39.500 Process D:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(3884)
> 10/04/2006 00:47:39.500 ActiveSync second instance started, Cmd line:
> '/show'
> 10/04/2006 00:47:39.500 ActiveSync second instance exiting
> 10/04/2006 00:47:39.500 **************** Logging Stopped
> ****************
> 10/04/2006 00:47:47.515 **************** Logging Started
> ****************
> 10/04/2006 00:47:47.515 Process D:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(2564)
> 10/04/2006 00:47:47.515 ActiveSync second instance started, Cmd line:
> '/show'
> 10/04/2006 00:47:47.515 ActiveSync second instance exiting
> 10/04/2006 00:47:47.515 **************** Logging Stopped
> ****************
> 10/04/2006 00:49:24.578 **************** Logging Started
> ****************
> 10/04/2006 00:49:24.578 Process D:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(1308)
> 10/04/2006 00:49:24.578 ActiveSync second instance started, Cmd line:
> '/syncnow'
> 10/04/2006 00:49:24.578 ActiveSync second instance exiting
> 10/04/2006 00:49:24.578 **************** Logging Stopped
> ****************
> 10/04/2006 00:51:08.140 **************** Logging Started
> ****************
> 10/04/2006 00:51:08.140 Process D:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(2160)
> 10/04/2006 00:51:08.140 ActiveSync second instance started, Cmd line:
> '/show'
> 10/04/2006 00:51:08.140 ActiveSync second instance exiting
> 10/04/2006 00:51:08.140 **************** Logging Stopped
> ****************
> 10/04/2006 00:58:55.812 **************** Logging Started
> ****************
> 10/04/2006 00:58:55.812 Process D:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(2476)
> 10/04/2006 00:58:55.812 ActiveSync second instance started, Cmd line:
> '/show'
> 10/04/2006 00:58:55.812 ActiveSync second instance exiting
> 10/04/2006 00:58:55.812 **************** Logging Stopped
> ****************
> 10/04/2006 00:59:51.296 **** ActiveSync exiting
> 10/04/2006 00:59:51.296 **************** Logging Stopped
> ****************
> 10/04/2006 01:23:25.114 **************** Logging Started
> ****************
> 10/04/2006 01:23:25.114 Process D:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(3900)
> 10/04/2006 01:23:25.114
>
> WCESlog: (this is on the 2nd of october, on the fourth there were no
> errors)
> 10/02/2006 01:22:32.421 p(544) t(3868) TraceToFile -> ERROR in
> CRAPIListener::AcceptConnection : hr = 0x8007274a -
> rapiconnection.cpp(268)
> 10/02/2006 01:22:32.421 p(544) t(3868) TraceToFile -> ERROR in
> CRAPIDesktopPrivate::ReceiveConnection : hr = 0x8007274a -
> RAPIDesktopPriv.cpp(372)
> 10/02/2006 01:22:32.421 p(544) t(3868) TraceToFile -> ERROR in
> ServerThread : hr = 0x8007274a - rapimgr.cpp(493)
> 10/02/2006 01:22:33.468 **************** Logging Started
> ****************
> 10/02/2006 01:22:33.468 Process D:\Program Files\Microsoft
> ActiveSync\rapimgr.exe p(1608)
> 10/02/2006 01:22:33.468 **************** Logging Stopped
> ****************
> 10/02/2006 01:22:33.484 p(544) t(2200) RAPIMgr -> Disabling RAPIMgr
> process for SessionID: 0, ProcessID: 544 - rapimgr.cpp(2078)
> 10/02/2006 01:22:33.484 p(544) t(2200) TraceToFile -> ERROR in
> CDTPTServerMgr::Uninit : hr = 0x8000ffff - dtptmgr.cpp(176)
> 10/02/2006 01:22:33.484 **************** Logging Stopped
> ****************
> 10/02/2006 01:47:31.109 **************** Logging Started
> ****************
> 10/02/2006 01:47:31.109 Process D:\PROGRA~1\MICROS~1\rapimgr.exe
> p(2728)
> 10/02/2006 01:47:31.109 p(2728) t(2720) RAPIMgr -> Enabling RAPIMgr
> process for SessionID: 0, ProcessID: 2728 - rapimgr.cpp(1909)
> 10/02/2006 01:48:21.484 **************** Logging Started
> ****************
> 10/02/2006 01:48:21.484 Process D:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(3828)
> 10/02/2006 01:49:04.234 **************** Logging Stopped
> ****************
> 10/02/2006 01:59:19.187 p(2728) t(2892) TraceToFile -> ERROR in
> CRAPIListener::AcceptConnection : hr = 0x8007274a -
> rapiconnection.cpp(268)
> 10/02/2006 01:59:19.187 p(2728) t(2892) TraceToFile -> ERROR in
> CRAPIDesktopPrivate::ReceiveConnection : hr = 0x8007274a -
> RAPIDesktopPriv.cpp(372)
> 10/02/2006 01:59:19.187 p(2728) t(2892) TraceToFile -> ERROR in
> ServerThread : hr = 0x8007274a - rapimgr.cpp(493)
> 10/02/2006 01:59:20.390 **************** Logging Started
> ****************
> 10/02/2006 01:59:20.390 Process D:\Program Files\Microsoft
> ActiveSync\rapimgr.exe p(1248)
> 10/02/2006 01:59:20.390 **************** Logging Stopped
> ****************
> 10/02/2006 01:59:20.406 p(2728) t(2720) RAPIMgr -> Disabling RAPIMgr
> process for SessionID: 0, ProcessID: 2728 - rapimgr.cpp(2078)
> 10/02/2006 01:59:20.406 p(2728) t(2720) TraceToFile -> ERROR in
> CDTPTServerMgr::Uninit : hr = 0x8000ffff - dtptmgr.cpp(176)
> 10/02/2006 01:59:20.406 **************** Logging Stopped
> ****************
>
> There was no wcescomm.log and no outstore.log
> Hope anybody knows how to solve this! Thnx in advance.
>
> Greetings,
>
> Joachim
>

OK, you've done all of the right things. Since you see the network adapter,
but there is no AS connection established, that strongly points to some sort
of interfering low-level software like a firewall, virtual private network,
or anti-virus scanner.

To be sure, though, you should delete the device from the USB devices and
network devices lists in Device Manager, then disconnect the device from the
USB port and uninstall and reinstall AS4.2. Then reconnect the device and
see if that does anything for you. You should be able to safely have the
Windows Firewall on, as AS knows about it and adds itself to the exceptions
list on install (you have to be sure that WF has exceptions enabled, but the
exception should be added for you).

Paul T.

"Joachim" <> wrote in message
news: oups.com...
> Hey Paul thnx for your reply, very kind to help me out! Yes i am logged
> in as an administrator. I have uninstalled all firewall and
> antivirussoftware. I had the windows firewall on the off option, i even
> added all the processes/executables active sync uses to the exception
> list (TCP/UDP allowed on all ports for the processes) while windows
> firewall was off. The active sync icon spins green indeed for about two
> minutes until the troubleshooter device comes up to scan problems, i
> checked the log file of the troubleshooter but it didnt find any errors
> (according to the log of the troubleshooter). I only found the errors
> in the active sync processes log posted before. There is a network
> connection for the device in my network connections. I checked the DHCP
> service and restarted it to be sure its running. I also hard resetted
> my device to be sure its not an app i installed on my PPC that
> interferes with active sync connecting. I also tried the USB-switch for
> PPC app to switch between RNDIS to serial but when i changed to serial
> it wouldnt even connect so i set it back to RNDIS. Connected to the PC
> again and had a network connection again, but no active sync connection
> still. I have 2 computers here and one laptop, it didnt work on either
> one of them, tried different usb ports (there's no usb hub, so its a
> direct connection) but that didnt help either. I tried another option->
> unplugged my network cable of my internet connection and then connected
> my device to the PC, didnt help either. There are also two programs
> from Bev Howard to check if the appropriate processes run but that
> didnt help either. Tried also to uninstall the device via the
> devicemanager but i could only uninstall the mobile device under the
> network adapter menu, so i think that would be the network connection
> with the PPC, not the device specifically. I think that should be under
> the usb controller menu (there is no WM Device under USB menu), but i
> could be wrong about this. But uninstalling the WM device under network
> adapters didnt help either. I think I tried almost everything......I
> thought maybe its the PPC usb port thats not okay, but i dont think it
> would make a network connection with the PC if it was broken. So only
> software related issue would seem a problem for me.
>
> Joachim
>
> Paul G. Tobey [eMVP] schreef:
>
>> Just to check the obvious things. You are logged in as an administrator
>> of
>> the PC? You have uninstalled (not just disabled), *all* firewall
>> software
>> (except the Windows Firewall, which we can work around)? Anti-virus
>> software? You've rebooted the PC *without* the device being connected to
>> it
>> during boot, then connected the device? The ActiveSync circle icon in
>> the
>> system tray shows spinning green? Then what?
>>
>> Paul T.
>>
>> "Joachim" <> wrote in message
>> news: oups.com...
>> >I tried everything thats possible on the net to get my Vario synced,
>> > but it just wont work. The troubleshooter doesnt give any errors in the
>> > detailed log. Looked up the log files in the temp directory and there
>> > were a couple of errors, but i really dont know how to fix this or what
>> > it exactly means. Can anybody help me out with this? I really want to
>> > use active sync and am trying for two weeks now to get it
>> > working....the errors are these:
>> > WCESMgr:
>> > **** ActiveSync (4.2.4876 RETAIL) started, Cmd line: '/show'
>> > 10/04/2006 00:35:13.234 ERROR returned in function
>> > CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
>> > 10/04/2006 00:45:27.828 **************** Logging Started
>> > ****************
>> > 10/04/2006 00:45:27.828 Process D:\Program Files\Microsoft
>> > ActiveSync\WCESMgr.exe p(2556)
>> > 10/04/2006 00:45:27.828 ActiveSync second instance started, Cmd line:
>> > '/show'
>> > 10/04/2006 00:45:27.828 ActiveSync second instance exiting
>> > 10/04/2006 00:45:27.828 **************** Logging Stopped
>> > ****************
>> > 10/04/2006 00:47:39.500 **************** Logging Started
>> > ****************
>> > 10/04/2006 00:47:39.500 Process D:\Program Files\Microsoft
>> > ActiveSync\WCESMgr.exe p(3884)
>> > 10/04/2006 00:47:39.500 ActiveSync second instance started, Cmd line:
>> > '/show'
>> > 10/04/2006 00:47:39.500 ActiveSync second instance exiting
>> > 10/04/2006 00:47:39.500 **************** Logging Stopped
>> > ****************
>> > 10/04/2006 00:47:47.515 **************** Logging Started
>> > ****************
>> > 10/04/2006 00:47:47.515 Process D:\Program Files\Microsoft
>> > ActiveSync\WCESMgr.exe p(2564)
>> > 10/04/2006 00:47:47.515 ActiveSync second instance started, Cmd line:
>> > '/show'
>> > 10/04/2006 00:47:47.515 ActiveSync second instance exiting
>> > 10/04/2006 00:47:47.515 **************** Logging Stopped
>> > ****************
>> > 10/04/2006 00:49:24.578 **************** Logging Started
>> > ****************
>> > 10/04/2006 00:49:24.578 Process D:\Program Files\Microsoft
>> > ActiveSync\WCESMgr.exe p(1308)
>> > 10/04/2006 00:49:24.578 ActiveSync second instance started, Cmd line:
>> > '/syncnow'
>> > 10/04/2006 00:49:24.578 ActiveSync second instance exiting
>> > 10/04/2006 00:49:24.578 **************** Logging Stopped
>> > ****************
>> > 10/04/2006 00:51:08.140 **************** Logging Started
>> > ****************
>> > 10/04/2006 00:51:08.140 Process D:\Program Files\Microsoft
>> > ActiveSync\WCESMgr.exe p(2160)
>> > 10/04/2006 00:51:08.140 ActiveSync second instance started, Cmd line:
>> > '/show'
>> > 10/04/2006 00:51:08.140 ActiveSync second instance exiting
>> > 10/04/2006 00:51:08.140 **************** Logging Stopped
>> > ****************
>> > 10/04/2006 00:58:55.812 **************** Logging Started
>> > ****************
>> > 10/04/2006 00:58:55.812 Process D:\Program Files\Microsoft
>> > ActiveSync\WCESMgr.exe p(2476)
>> > 10/04/2006 00:58:55.812 ActiveSync second instance started, Cmd line:
>> > '/show'
>> > 10/04/2006 00:58:55.812 ActiveSync second instance exiting
>> > 10/04/2006 00:58:55.812 **************** Logging Stopped
>> > ****************
>> > 10/04/2006 00:59:51.296 **** ActiveSync exiting
>> > 10/04/2006 00:59:51.296 **************** Logging Stopped
>> > ****************
>> > 10/04/2006 01:23:25.114 **************** Logging Started
>> > ****************
>> > 10/04/2006 01:23:25.114 Process D:\Program Files\Microsoft
>> > ActiveSync\WCESMgr.exe p(3900)
>> > 10/04/2006 01:23:25.114
>> >
>> > WCESlog: (this is on the 2nd of october, on the fourth there were no
>> > errors)
>> > 10/02/2006 01:22:32.421 p(544) t(3868) TraceToFile -> ERROR in
>> > CRAPIListener::AcceptConnection : hr = 0x8007274a -
>> > rapiconnection.cpp(268)
>> > 10/02/2006 01:22:32.421 p(544) t(3868) TraceToFile -> ERROR in
>> > CRAPIDesktopPrivate::ReceiveConnection : hr = 0x8007274a -
>> > RAPIDesktopPriv.cpp(372)
>> > 10/02/2006 01:22:32.421 p(544) t(3868) TraceToFile -> ERROR in
>> > ServerThread : hr = 0x8007274a - rapimgr.cpp(493)
>> > 10/02/2006 01:22:33.468 **************** Logging Started
>> > ****************
>> > 10/02/2006 01:22:33.468 Process D:\Program Files\Microsoft
>> > ActiveSync\rapimgr.exe p(1608)
>> > 10/02/2006 01:22:33.468 **************** Logging Stopped
>> > ****************
>> > 10/02/2006 01:22:33.484 p(544) t(2200) RAPIMgr -> Disabling RAPIMgr
>> > process for SessionID: 0, ProcessID: 544 - rapimgr.cpp(2078)
>> > 10/02/2006 01:22:33.484 p(544) t(2200) TraceToFile -> ERROR in
>> > CDTPTServerMgr::Uninit : hr = 0x8000ffff - dtptmgr.cpp(176)
>> > 10/02/2006 01:22:33.484 **************** Logging Stopped
>> > ****************
>> > 10/02/2006 01:47:31.109 **************** Logging Started
>> > ****************
>> > 10/02/2006 01:47:31.109 Process D:\PROGRA~1\MICROS~1\rapimgr.exe
>> > p(2728)
>> > 10/02/2006 01:47:31.109 p(2728) t(2720) RAPIMgr -> Enabling RAPIMgr
>> > process for SessionID: 0, ProcessID: 2728 - rapimgr.cpp(1909)
>> > 10/02/2006 01:48:21.484 **************** Logging Started
>> > ****************
>> > 10/02/2006 01:48:21.484 Process D:\Program Files\Microsoft
>> > ActiveSync\WCESMgr.exe p(3828)
>> > 10/02/2006 01:49:04.234 **************** Logging Stopped
>> > ****************
>> > 10/02/2006 01:59:19.187 p(2728) t(2892) TraceToFile -> ERROR in
>> > CRAPIListener::AcceptConnection : hr = 0x8007274a -
>> > rapiconnection.cpp(268)
>> > 10/02/2006 01:59:19.187 p(2728) t(2892) TraceToFile -> ERROR in
>> > CRAPIDesktopPrivate::ReceiveConnection : hr = 0x8007274a -
>> > RAPIDesktopPriv.cpp(372)
>> > 10/02/2006 01:59:19.187 p(2728) t(2892) TraceToFile -> ERROR in
>> > ServerThread : hr = 0x8007274a - rapimgr.cpp(493)
>> > 10/02/2006 01:59:20.390 **************** Logging Started
>> > ****************
>> > 10/02/2006 01:59:20.390 Process D:\Program Files\Microsoft
>> > ActiveSync\rapimgr.exe p(1248)
>> > 10/02/2006 01:59:20.390 **************** Logging Stopped
>> > ****************
>> > 10/02/2006 01:59:20.406 p(2728) t(2720) RAPIMgr -> Disabling RAPIMgr
>> > process for SessionID: 0, ProcessID: 2728 - rapimgr.cpp(2078)
>> > 10/02/2006 01:59:20.406 p(2728) t(2720) TraceToFile -> ERROR in
>> > CDTPTServerMgr::Uninit : hr = 0x8000ffff - dtptmgr.cpp(176)
>> > 10/02/2006 01:59:20.406 **************** Logging Stopped
>> > ****************
>> >
>> > There was no wcescomm.log and no outstore.log
>> > Hope anybody knows how to solve this! Thnx in advance.
>> >
>> > Greetings,
>> >
>> > Joachim
>> >
>