Re: ActiveSync 3.7.1 after upgrade causing Windows XP SP2 to reboot

On Sat, 04 Dec 2004 06:10:20 GMT, "Juerg Tschumperlin via
PocketPCJunkies.com" <> wrote:

>Hi,
>After 2 days of intense searching, I'm just about giving up. If anyone can assist with this issue, that would be just marvellous.
>
>I have Windows XP SP2, installed fresh from the SP2 CD.
>Used to run Activesync 3.7 without issues to synch my i-mate with Outook 2002
>Upgraded to Activesync 3.7.1, unsuccessfully ? details below.
>Did also a ROM upgrade of the i-mate, successfully.
> Then the problems started:
>
>Many attempts to install Activesync went wrong:
>Install AS371 with my personal logon with admin rights reboots after 'Updating System'message.
>The Partnership Wizard never came up, nor the 'Get Connected' Window
>
>Then, I tried to do the install properly, but without success:
>- Uninstalled AS manually, because it wouldn't uninstall anymore. (following the great instructions on the net - thanks!)
>- Deleted all shortcuts and folders of previous partnership / device.
>- Cleaned out the %temp% folder
>- Uninstalled the PPC device in Device Manager
>- Detached USB cable and PPC
>- Rebooted and installed AS in safe mode.
>- Got to the 'Get Connected' window, which didn't recognise the PPC (I assume because it is safe mode session)
>- Plugged in USB cradle and PPC, XP recognised the new hardware and installed the driver
>- Rebooted
>- In safe mode, the 'Get Connected' does not recognise the PPC, but the device manager does list it with status unknown because of the safe mode
>- In normal mode, I get consistent behaviour for two scenarios:
>
>a) Place PPC in cradle, and then start AS: The AS window displays, the Connecting message appears, the a line 'resolving items' appears, then XP reboots.
>
>b) Start AS without PPC in cradle, and XP reboots immediately.
>
>I think I run out of ideas what else to try - I read that installing previous AS versions does not help either.
>
>Anyone else experiencing AS crashing and rebooting XP? Any ideas? Many thanks

This sounds like a driver issue - try updating the drivers for ALL of
your components (sound, motherboard (Intel Application Accelerator,
INF files), other USB peripherals, and especially video), then try
synchronizing.

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

Hi,
Did you try unplugging all USB devices before attempting to sync? Have you
tried a hub with the Pocket PC's USB connection?


--
Chris De Herrera
http://www.cewindows.net
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

"Juerg Tschumperlin via PocketPCJunkies.com" <>
wrote in message
news:eb927bdb036f465080896ed4e60e0e7f@PocketPCJunk ies.com...
> Rob,
>
> Thanks for your reply.
>
> I looked at the drivers. Using Device Manager, I updated drivers for just
> about all components listed there. All of them reported 'could not find a
> better match'.
>
> Some questions:
> - Do I need to dig up the original CDs for certain hardware when checking
> for driver updates?
> - Where can I find the Intel Application Accelerator driver?
> - What do I need to do about the INF files you mention?
>
> The described two crashing behaviour remain unchanged.
> I have removed PCI USB 2.0 card with the VIA chip set - just in case. That
> didn't help.
>
> XP and Tiny firewall is off in all tests.
>
> Also tried to revive the serial port cradle. Same crash results.
>
> Thanks for any advice. I'd love to sync and use my i-mate again.
>
> Juerg
>
> --
> Message posted via http://www.pocketpcjunkies.com

The same thing happened to me with v7.0 of the PivotPro software. Maybe we
should raise a fuss with them. I love their product. Nonetheless, I'm
going to miss using it.

Dean

"Juerg Tschumperlin via PocketPCJunkies.com" <>
wrote in message
news:ff9a4f2410704ec5905da213842c9042@PocketPCJunk ies.com...
> Chris,
>
> Thank you for your reply.
>
> Yes, I did unplug all USB devices before installing AS and before
> connecting/synching first time.
>
>
> No, don't use a hub. Heard they can cause troubles too.
>
> In the meantime, I 'repaired' XP SP2. The AS issues remained.
>
> Finally, I found the problem. Rob pointed me in the display adaptor
> direction. While everything is fine with the ATI card, I then thought that
> my Pivot Pro 7.6 software is a major factor in that space. Uninstalled
> Pivot Pro, and here we go, everything is working fine now.
>
> Warning: ActiveSync 3.7.1 and Pivot Pro 7.6 can cause XP to reboot on some
> PC configurations.
>
> Thank you everyone for taking the time to reply. Much appreciated!
>
> Juerg
>
> --
> Message posted via http://www.pocketpcjunkies.com