Re: Activesync 4.1 can't see device

Solution found:

I duplicated the USB connect failure on my own personal Toshiba Pocket
PC.

I had been using Version 3.8, but loaded 4.1 for testing. XP found the
device but then the familiar "Connection Box" click and Tone issue came
up immediately. Mimicked the same conditions, as I've seen on the PC
with the SmartPhone unit.

Following the instructions for Zone Alarm, I added exception rules for
1. WcesMgr.Exe
2. WcesComm.Exe
3. RapiMgr.Exe
4. CeAppMgr.Exe

As soon as I completed those changes to ZA, ActiveSync presented the
create Partnership box. Believe this will also work for the Sprint 6770
that has this issue. (Hopefully ?)



"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message news:...
> Thanks, that probably eliminates XP-SP2 as the cause. I've made sure
> that both of the .Sys modules for PocketPC are up to date. Maybe it's
> a 3rd-Party driver/issue not associated with Security/Networking. But
> that doesn't track with my test case on a fresh XP install, but with all
> Windows Updates applied to it. I really dislike these "Quirky" issues
> where you have to turn over every stone to find the cause. The customer
> isn't happy since it was working on his 2000 setup and someone got him
> convinced to do a XP upgrade. (Which I wasn't involved with).
>
> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> wrote in message news:...
>> I've got SP2 running with the firewall on and it works fine with my
>> devices (JasJar and K-Jam), with AS 4.1. It's not a general problem
>> unless your particular device has some strange issue. If you have no
>> firewall, etc. running, I'd look and make sure that your USB drivers for
>> the device are the latest. I think that you can go to Device Manager,
>> delete the device from not-connected devices list (while it's not
>> connected, of course), then reinstall AS 4.1 and you should get the right
>> stuff. It's been covered in the group before, but since mine works past
>> that point and has from day one, even with AS4, I haven't drummed it into
>> my head.
>>
>> Paul T.
>>
>> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
>> news:uy%...
>>> Yes, it's the device's native IP. I forgot to mention in my original
>>> post that
>>> I actually flattened the machine and installed fresh and tried
>>> ActiveSync on
>>> it before any 3rd-Party Security software was applied. It was off the
>>> web
>>> and the Windows Firewall was disabled. Based the number of other posts,
>>> I'm beginning to think this is some kind of TCP/IP issue. The only thing
>>> I
>>> wished I had done was try the test case before applying any WinUpdates
>>> to the PC. In hindsight, I should have tried Gold/SP1 and see if it's
>>> related
>>> to SP2's Security enhancements.
>>>
>>> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
>>> wrote in message news:...
>>>> What address are you pinging? It should be 169.254.2.1, I think, for a
>>>> USB connection. If that's what you are pinging and it works, you might
>>>> disconnect the device and make sure that it *stops* working when you do
>>>> that (that something else on the network isn't acting as that address).
>>>>
>>>> If the ping is, in fact, working correctly and talking to the device,
>>>> I'd say that you have either a VPN, virus scanning, or firewall
>>>> problem.
>>>>
>>>> Paul T.
>>>>
>>>> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
>>>> news:...
>>>>> This is my first time posting here, as I've got an issue with a new
>>>>> Sprint
>>>>> 6770 Pocket PC. The computer originally used Windows 2000 and the
>>>>> device connected/sync'd correctly. The PC was updated to XP and now
>>>>> the device generates a connection tone - but ActiveSync 4.1 cannot use
>>>>> the USB connection. The device is on a base port on the PC and there
>>>>> aren't any hub/extenders in use.
>>>>> The device correctly enumerates in Device Mgr, and is using the two
>>>>> driver files. I've probably read all the Guides/Help on the web and am
>>>>> making no progress at all getting it to connect & sync.
>>>>> If I understand it correctly, the LAN connection should have a 169. IP
>>>>> assigned to it. Also, I've dumped the Firewall in use and it still
>>>>> will not
>>>>> connect. What's interesting, is you can Ping the PocketPC and it will
>>>>> return the traffic - But XP can't or won't connect. At 1st, I thought
>>>>> it
>>>>> might be Service related but all the Networking components are set up
>>>>> and running in the correct Start modes. Since it runs Version 5.0, It
>>>>> has
>>>>> to use ActiveSync 4(.1) - so I've got little options on regressing to
>>>>> an
>>>>> earlier version. Any thoughts or suggestions to help remedy this.
>>>>>
>>>>> "Chris De Herrera" <> wrote in message
>>>>> news:...
>>>>>> Hi,
>>>>>> Do you have USB sync checked under File - Connection Settings? Does
>>>>>> the system see the Pocket PC's hardware in the device manager?
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Chris De Herrera
>>>>>> http://www.pocketpcfaq.com
>>>>>> http://www.tabletpctalk.com
>>>>>> http://www.pocketpctalk.com
>>>>>> http://www.mobilitytalk.com
>>>>>>
>>>>>> ActiveSync 4.x Troubleshooting Guide -
>>>>>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>>>>>
>>>>>> "Paul Murray" <> wrote in message
>>>>>> news:eixD%...
>>>>>>> Thanks for replying. Yes, I have Windows firewall running (on XP
>>>>>>> Pro Svc Pk 2). The exceptions in there are:
>>>>>>> ActiveSync: 5678
>>>>>>> ActiveSync: 5679
>>>>>>> ActiveSync: 5721
>>>>>>> ActiveSync: 990
>>>>>>> ActiveSync: 999
>>>>>>> ActiveSync Application
>>>>>>> ActiveSync Connection Manager
>>>>>>> ActiveSync RAPI Manager
>>>>>>> ActiveSync Service
>>>>>>>
>>>>>>> They are all checked.
>>>>>>>
>>>>>>> "Chris De Herrera" <> wrote in message
>>>>>>> news:...
>>>>>>>> Hi,
>>>>>>>> Do you have a software firewall installed on the PC that could be
>>>>>>>> preventing ActiveSync from seeing the Pocket PC?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Chris De Herrera
>>>>>>>> http://www.pocketpcfaq.com
>>>>>>>> http://www.tabletpctalk.com
>>>>>>>> http://www.pocketpctalk.com
>>>>>>>> http://www.mobilitytalk.com
>>>>>>>>
>>>>>>>> ActiveSync 4.x Troubleshooting Guide -
>>>>>>>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>>>>>>>
>>>>>>>> "Paul Murray" <> wrote in message
>>>>>>>> news:...
>>>>>>>>>I have installed 4.1 on both my laptop and a desktop. I still have
>>>>>>>>>4.0 on another desktop. Both computers with 4.1 do not recognise
>>>>>>>>>that my PDA is connected. Windows does as it recognises the
>>>>>>>>>hardware. My PDA does as it is trying to sync. I have the SDK for
>>>>>>>>>Mobile 5.0 as well as .NET 2005 Enterprise on both computers.
>>>>>>>>>Uninstalling 4.1 and then installing 4.0 does not solve the
>>>>>>>>>problem. It had worked previously on my laptop when I had 4.0 on
>>>>>>>>>there. Any ideas? PDA is a HP iPAQ 2975 with Mobile 5.0.
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Hi,
The problem with ZoneAlarm would affect all devices that attempt to connect.
So it should work for the 6700 as well.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
news:%...
> Solution found:
>
> I duplicated the USB connect failure on my own personal Toshiba Pocket
> PC.
>
> I had been using Version 3.8, but loaded 4.1 for testing. XP found the
> device but then the familiar "Connection Box" click and Tone issue came
> up immediately. Mimicked the same conditions, as I've seen on the PC
> with the SmartPhone unit.
>
> Following the instructions for Zone Alarm, I added exception rules for
> 1. WcesMgr.Exe
> 2. WcesComm.Exe
> 3. RapiMgr.Exe
> 4. CeAppMgr.Exe
>
> As soon as I completed those changes to ZA, ActiveSync presented the
> create Partnership box. Believe this will also work for the Sprint 6770
> that has this issue. (Hopefully ?)
>
>
>
> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message news:...
>> Thanks, that probably eliminates XP-SP2 as the cause. I've made sure
>> that both of the .Sys modules for PocketPC are up to date. Maybe it's
>> a 3rd-Party driver/issue not associated with Security/Networking. But
>> that doesn't track with my test case on a fresh XP install, but with all
>> Windows Updates applied to it. I really dislike these "Quirky" issues
>> where you have to turn over every stone to find the cause. The customer
>> isn't happy since it was working on his 2000 setup and someone got him
>> convinced to do a XP upgrade. (Which I wasn't involved with).
>>
>> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
>> wrote in message news:...
>>> I've got SP2 running with the firewall on and it works fine with my
>>> devices (JasJar and K-Jam), with AS 4.1. It's not a general problem
>>> unless your particular device has some strange issue. If you have no
>>> firewall, etc. running, I'd look and make sure that your USB drivers for
>>> the device are the latest. I think that you can go to Device Manager,
>>> delete the device from not-connected devices list (while it's not
>>> connected, of course), then reinstall AS 4.1 and you should get the
>>> right stuff. It's been covered in the group before, but since mine
>>> works past that point and has from day one, even with AS4, I haven't
>>> drummed it into my head.
>>>
>>> Paul T.
>>>
>>> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
>>> news:uy%...
>>>> Yes, it's the device's native IP. I forgot to mention in my original
>>>> post that
>>>> I actually flattened the machine and installed fresh and tried
>>>> ActiveSync on
>>>> it before any 3rd-Party Security software was applied. It was off the
>>>> web
>>>> and the Windows Firewall was disabled. Based the number of other posts,
>>>> I'm beginning to think this is some kind of TCP/IP issue. The only
>>>> thing I
>>>> wished I had done was try the test case before applying any WinUpdates
>>>> to the PC. In hindsight, I should have tried Gold/SP1 and see if it's
>>>> related
>>>> to SP2's Security enhancements.
>>>>
>>>> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT
>>>> com> wrote in message news:...
>>>>> What address are you pinging? It should be 169.254.2.1, I think, for
>>>>> a USB connection. If that's what you are pinging and it works, you
>>>>> might disconnect the device and make sure that it *stops* working when
>>>>> you do that (that something else on the network isn't acting as that
>>>>> address).
>>>>>
>>>>> If the ping is, in fact, working correctly and talking to the device,
>>>>> I'd say that you have either a VPN, virus scanning, or firewall
>>>>> problem.
>>>>>
>>>>> Paul T.
>>>>>
>>>>> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
>>>>> news:...
>>>>>> This is my first time posting here, as I've got an issue with a new
>>>>>> Sprint
>>>>>> 6770 Pocket PC. The computer originally used Windows 2000 and the
>>>>>> device connected/sync'd correctly. The PC was updated to XP and now
>>>>>> the device generates a connection tone - but ActiveSync 4.1 cannot
>>>>>> use
>>>>>> the USB connection. The device is on a base port on the PC and there
>>>>>> aren't any hub/extenders in use.
>>>>>> The device correctly enumerates in Device Mgr, and is using the two
>>>>>> driver files. I've probably read all the Guides/Help on the web and
>>>>>> am
>>>>>> making no progress at all getting it to connect & sync.
>>>>>> If I understand it correctly, the LAN connection should have a 169.
>>>>>> IP
>>>>>> assigned to it. Also, I've dumped the Firewall in use and it still
>>>>>> will not
>>>>>> connect. What's interesting, is you can Ping the PocketPC and it will
>>>>>> return the traffic - But XP can't or won't connect. At 1st, I
>>>>>> thought it
>>>>>> might be Service related but all the Networking components are set up
>>>>>> and running in the correct Start modes. Since it runs Version 5.0,
>>>>>> It has
>>>>>> to use ActiveSync 4(.1) - so I've got little options on regressing to
>>>>>> an
>>>>>> earlier version. Any thoughts or suggestions to help remedy this.
>>>>>>
>>>>>> "Chris De Herrera" <> wrote in message
>>>>>> news:...
>>>>>>> Hi,
>>>>>>> Do you have USB sync checked under File - Connection Settings? Does
>>>>>>> the system see the Pocket PC's hardware in the device manager?
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Chris De Herrera
>>>>>>> http://www.pocketpcfaq.com
>>>>>>> http://www.tabletpctalk.com
>>>>>>> http://www.pocketpctalk.com
>>>>>>> http://www.mobilitytalk.com
>>>>>>>
>>>>>>> ActiveSync 4.x Troubleshooting Guide -
>>>>>>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>>>>>>
>>>>>>> "Paul Murray" <> wrote in message
>>>>>>> news:eixD%...
>>>>>>>> Thanks for replying. Yes, I have Windows firewall running (on XP
>>>>>>>> Pro Svc Pk 2). The exceptions in there are:
>>>>>>>> ActiveSync: 5678
>>>>>>>> ActiveSync: 5679
>>>>>>>> ActiveSync: 5721
>>>>>>>> ActiveSync: 990
>>>>>>>> ActiveSync: 999
>>>>>>>> ActiveSync Application
>>>>>>>> ActiveSync Connection Manager
>>>>>>>> ActiveSync RAPI Manager
>>>>>>>> ActiveSync Service
>>>>>>>>
>>>>>>>> They are all checked.
>>>>>>>>
>>>>>>>> "Chris De Herrera" <> wrote in message
>>>>>>>> news:...
>>>>>>>>> Hi,
>>>>>>>>> Do you have a software firewall installed on the PC that could be
>>>>>>>>> preventing ActiveSync from seeing the Pocket PC?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Chris De Herrera
>>>>>>>>> http://www.pocketpcfaq.com
>>>>>>>>> http://www.tabletpctalk.com
>>>>>>>>> http://www.pocketpctalk.com
>>>>>>>>> http://www.mobilitytalk.com
>>>>>>>>>
>>>>>>>>> ActiveSync 4.x Troubleshooting Guide -
>>>>>>>>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>>>>>>>>
>>>>>>>>> "Paul Murray" <> wrote in message
>>>>>>>>> news:...
>>>>>>>>>>I have installed 4.1 on both my laptop and a desktop. I still
>>>>>>>>>>have 4.0 on another desktop. Both computers with 4.1 do not
>>>>>>>>>>recognise that my PDA is connected. Windows does as it recognises
>>>>>>>>>>the hardware. My PDA does as it is trying to sync. I have the
>>>>>>>>>>SDK for Mobile 5.0 as well as .NET 2005 Enterprise on both
>>>>>>>>>>computers. Uninstalling 4.1 and then installing 4.0 does not solve
>>>>>>>>>>the problem. It had worked previously on my laptop when I had 4.0
>>>>>>>>>>on there. Any ideas? PDA is a HP iPAQ 2975 with Mobile 5.0.
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>