Re: Activesync 4.1 does not connect please help

I think I misunderstood. Actually, I found the Network Adapter (Windows
Mobile Device) in "Device Manager" when my device was connected to the PC,
but can't find any new in the "Dial up and Network connection".
Btw, when I key the route print in the DOS, I found the routing rule of my
mobile device in normal, but when using netstat -n, the TCP tunnel is
established but no more action.


"Joe" <> ¦b¶l¥ó news: ¤¤¼¶¼g...
> I think I misunderstood. Actually, I found the Network Adapter (Windows
> Moblie Device) in "Device Manager" when my device was connected to the PC,
> but can't find any new in the "Dail up and Netwok connection".
> Btw, when I key the route print in the DOS, I found the routing rule of my
> mobile device in normal, but when using netstat -n, the
>
>
> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
¦b
> ¶l¥ó news:OrSvA% ¤¤¼¶¼g...
> > Then *it's not the same problem*. Start a new thread describing what
you
> > are seeing and what you've tried. If you don't see a network adapter
when
> > your Windows Mobile 5 device is attached, then something has probably a)
> > gone wrong with the installation (make sure you are an administrator
when
> > you install it), or b) you have some network/antivirus/etc. software
that
> > prevented ActiveSync from doing what it needed to do during install.
> >
> > Paul T.
> >
> > "Joe" <> wrote in message
> > news:...
> > >I also have the same problem, and I can't find the Network adapter
> > > represents the mobile device!!!
> > >
> > >
> > > "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT
com>
> > > ¼¶
> > > ¼g©ó¶l¥ó·s»D: ...
> > >> OK, and are you using a VPN to connect to a work network or anything
of
> > > that
> > >> sort? Frequently, VPN software takes over the routing table and
causes
> > >> *all* traffic to be sent to the VPN, preventing some traffic that's
> > > supposed
> > >> to go to the mobile device from getting there, resulting in this
> > > appearance.
> > >> Using the command "route print" from a DOS window would tell us if
> that's
> > >> the problem.
> > >>
> > >> You'll also want to go to the Network & DialUp Connections applet on
> the
> > >> Control Panel and verify that there's a 'network adapter' that
> represents
> > >> the mobile device there. If not, tell us; that's a problem. If it's
> > > there,
> > >> open its properties and look in the list of protocols/clients/etc.
> Make
> > >> sure that TCP/IP is present and that the checkbox beside it is
checked.
> > >> Tell us what other items are in the list after you check this.
> > >>
> > >> Paul T.
> > >>
> > >> "Paul" <> wrote in message
> > >> news:...
> > >> > This sounds exactly Like the problem i am getting.
> > >> >
> > >> > when connected to the pc via usb the active sync window opens and
the
> > >> > "retrieving settings" message box appears and will constantly be
> trying
> > > to
> > >> > connect but that box never disapears from the screen. It will
happily
> > > stay
> > >> > like the image included until the device is removed.
> > >> >
> > >> > If anyone can help, has a work around or a fix i think there are
> > >> > atleast
> > > 2
> > >> > people who would be very grateful =)
> > >> >
> > >> > -Paul W
> > >> >
> > >> >
> > >> >
> > >> >
> > >>
> > >>
> > >
> > >
> >
> >
>
>

So, tell us again the exact state of everything when things stop
progressing...

The AS icon is green or not? Spinning or not? What is the status indicated
by AS, if you actually pop the window up? What IP is assigned to the mobile
device network adapter? What does the routing table look like?

Paul T.

"Joe" <> wrote in message
news:%...
>I think I misunderstood. Actually, I found the Network Adapter (Windows
> Mobile Device) in "Device Manager" when my device was connected to the PC,
> but can't find any new in the "Dial up and Network connection".
> Btw, when I key the route print in the DOS, I found the routing rule of my
> mobile device in normal, but when using netstat -n, the TCP tunnel is
> established but no more action.
>
>
> "Joe" <> ¦b¶l¥ó news: ¤¤¼¶¼g...
>> I think I misunderstood. Actually, I found the Network Adapter (Windows
>> Moblie Device) in "Device Manager" when my device was connected to the
>> PC,
>> but can't find any new in the "Dail up and Netwok connection".
>> Btw, when I key the route print in the DOS, I found the routing rule of
>> my
>> mobile device in normal, but when using netstat -n, the
>>
>>
>> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> ¦b
>> ¶l¥ó news:OrSvA% ¤¤¼¶¼g...
>> > Then *it's not the same problem*. Start a new thread describing what
> you
>> > are seeing and what you've tried. If you don't see a network adapter
> when
>> > your Windows Mobile 5 device is attached, then something has probably
>> > a)
>> > gone wrong with the installation (make sure you are an administrator
> when
>> > you install it), or b) you have some network/antivirus/etc. software
> that
>> > prevented ActiveSync from doing what it needed to do during install.
>> >
>> > Paul T.
>> >
>> > "Joe" <> wrote in message
>> > news:...
>> > >I also have the same problem, and I can't find the Network adapter
>> > > represents the mobile device!!!
>> > >
>> > >
>> > > "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT
> com>
>> > > ¼¶
>> > > ¼g©ó¶l¥ó·s»D: ...
>> > >> OK, and are you using a VPN to connect to a work network or anything
> of
>> > > that
>> > >> sort? Frequently, VPN software takes over the routing table and
> causes
>> > >> *all* traffic to be sent to the VPN, preventing some traffic that's
>> > > supposed
>> > >> to go to the mobile device from getting there, resulting in this
>> > > appearance.
>> > >> Using the command "route print" from a DOS window would tell us if
>> that's
>> > >> the problem.
>> > >>
>> > >> You'll also want to go to the Network & DialUp Connections applet on
>> the
>> > >> Control Panel and verify that there's a 'network adapter' that
>> represents
>> > >> the mobile device there. If not, tell us; that's a problem. If
>> > >> it's
>> > > there,
>> > >> open its properties and look in the list of protocols/clients/etc.
>> Make
>> > >> sure that TCP/IP is present and that the checkbox beside it is
> checked.
>> > >> Tell us what other items are in the list after you check this.
>> > >>
>> > >> Paul T.
>> > >>
>> > >> "Paul" <> wrote in message
>> > >> news:...
>> > >> > This sounds exactly Like the problem i am getting.
>> > >> >
>> > >> > when connected to the pc via usb the active sync window opens and
> the
>> > >> > "retrieving settings" message box appears and will constantly be
>> trying
>> > > to
>> > >> > connect but that box never disapears from the screen. It will
> happily
>> > > stay
>> > >> > like the image included until the device is removed.
>> > >> >
>> > >> > If anyone can help, has a work around or a fix i think there are
>> > >> > atleast
>> > > 2
>> > >> > people who would be very grateful =)
>> > >> >
>> > >> > -Paul W
>> > >> >
>> > >> >
>> > >> >
>> > >> >
>> > >>
>> > >>
>> > >
>> > >
>> >
>> >
>>
>>
>
>

My O2 Atom with WM5 OS can't sync with my AS4.1, I have installed the AS4.1
in Windows 2000 SP4, and connect my O2 Atom with USB cable. However, when it
establish the connection between the PC and O2, the ActiveSync shows the
"Retrieving Setting" long long time, and never end up.

However, when I use my O2 Mini to connect the same environment, there is no
problem. And I have already turned off my firewall device.

Btw, the AS is in green light and spinning, the routing table as attached.

Thanks!


"Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com> ¦b
¶l¥ó news:urqv4% ¤¤¼¶¼g...
> So, tell us again the exact state of everything when things stop
> progressing...
>
> The AS icon is green or not? Spinning or not? What is the status
indicated
> by AS, if you actually pop the window up? What IP is assigned to the
mobile
> device network adapter? What does the routing table look like?
>
> Paul T.
>

Didn't get the routing table...

Paul T.

"Joe" <> wrote in message
news:...
> My O2 Atom with WM5 OS can't sync with my AS4.1, I have installed the
> AS4.1
> in Windows 2000 SP4, and connect my O2 Atom with USB cable. However, when
> it
> establish the connection between the PC and O2, the ActiveSync shows the
> "Retrieving Setting" long long time, and never end up.
>
> However, when I use my O2 Mini to connect the same environment, there is
> no
> problem. And I have already turned off my firewall device.
>
> Btw, the AS is in green light and spinning, the routing table as attached.
>
> Thanks!
>
>
> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> ¦b
> ¶l¥ó news:urqv4% ¤¤¼¶¼g...
>> So, tell us again the exact state of everything when things stop
>> progressing...
>>
>> The AS icon is green or not? Spinning or not? What is the status
> indicated
>> by AS, if you actually pop the window up? What IP is assigned to the
> mobile
>> device network adapter? What does the routing table look like?
>>
>> Paul T.
>>
>
>
>
>
>
>
>

Aside from address type (we have Class B IPs on our local network, you have
Class C), I don't see anything wrong with that. Your routing table sections
for the device itself match my own perfectly.

I would contact support for your device, after grabbing the log files of the
form wce*.log in the %tmp% folder (open the Run item on the Start menu and
type "%tmp%", which will open Windows Explorer to that folder). With those
items, the route print result, there should be enough information to get it
fixed. At worst (which is also probably most-likely), they can forward your
data to MS ActiveSync guys and find out what the trouble is. Make sure to
tell the support guy right off the bat that you've captured the routing
table and the ActiveSync log files, so you don't waste time going through
the script.

Paul T.

"Joe" <> wrote in message
news:%...
> Route print!!!
>
>
> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> ¦b
> ¶l¥ó news: ¤¤¼¶¼g...
>> Didn't get the routing table...
>>
>> Paul T.
>>
>> "Joe" <> wrote in message
>> news:...
>> > My O2 Atom with WM5 OS can't sync with my AS4.1, I have installed the
>> > AS4.1
>> > in Windows 2000 SP4, and connect my O2 Atom with USB cable. However,
> when
>> > it
>> > establish the connection between the PC and O2, the ActiveSync shows
>> > the
>> > "Retrieving Setting" long long time, and never end up.
>> >
>> > However, when I use my O2 Mini to connect the same environment, there
>> > is
>> > no
>> > problem. And I have already turned off my firewall device.
>> >
>> > Btw, the AS is in green light and spinning, the routing table as
> attached.
>> >
>> > Thanks!
>> >
>> >
>> > "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT
>> > com>
>> > ¦b
>> > ¶l¥ó news:urqv4% ¤¤¼¶¼g...
>> >> So, tell us again the exact state of everything when things stop
>> >> progressing...
>> >>
>> >> The AS icon is green or not? Spinning or not? What is the status
>> > indicated
>> >> by AS, if you actually pop the window up? What IP is assigned to the
>> > mobile
>> >> device network adapter? What does the routing table look like?
>> >>
>> >> Paul T.
>> >>
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>>
>>
>
>
>