Re: ActiveSync does not sync new mail without intervention

I am having the exact same problem. I am going to try and find the NexTags
Diag tool to see if I can see what's going on.
If this has been resolved, could someone post the fix?
Thx

"Hui Chen (MSFT)" wrote:

> The difference in the logs is due to the different airsync versions the two devices are using. What really is relevant is probably the server log. You may turn that on using a tool called NexTags. But that tool doesn't seem to ship with Exchange server 2003 while it was shipped with MIS (Mobile Information Server). Not sure whether you can get one from PSS. Another possibility to find what's going on is that to use netmon since the traffic between front end and back end is not encrypted. You may figure out what's happening by comparing the log/traffic syncing with those two devices.
>
> --
> Hui Chen [MSFT]
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> "Jason" <> wrote in message news:...
> I have a single Exchange 2003 SP1 on Windows 2003 server behind ISA 2000 server. OWA & OMA both work fine via https from either mobile devices or computers, server based active sync is where my problem lays
>
> From Windows Mobile 2003 SE device activesync works perfectly if in cradle or remote
>
> From Windows Mobile 2003 1st edition works fine if in cradle (I'm assuming that activesync notes & tasks syncing keeps outlook open) but if remote
>
> Initial sync - works fine
> Send mail - works fine
> read mail messages - works fine
> sync'd message deleted - works fine
> new mail - only works if mail already read
>
> Activesync shows that it has synchronized all items without error bur new messages do not sync, If a new mail message comes in it will not show up on the device until it's read with Outlook or OWA, in which case it will sync fine. The verbose logs show no errors, but there is a difference in the airsync xml passed as below in the verbose logs.
>
> Anyone got some ideas ?
>
> Windows 2003SE Device
> =-= Build 14132 =-=
> =-= No XIP Information Available =-=
> wwww.activesync.co.nz
>
> =-=- [2/3/2005 21:21:40.0] -=-=
> =-=-=-= Client Request =-=-=-=
> POST Microsoft-Server-ActiveSync?User=User2003SE&DeviceId=A7E40636000000 010800xxxxxxxxxxxx&DeviceType=PocketPC&Cmd=FolderS ync
> Accept-Language: en-nz
> MS-ASProtocolVersion: 2.0
> Content-Type: application/vnd.ms-sync.wbxml
>
> -=-=-=- Start of Body -=-=-=-
> <?xml version="1.0" encoding="utf-8"?><FolderSync xmlns="FolderHierarchy:"><SyncKey>{9DCD9130-F82D-4258-8376-44266AA92BCE}10</SyncKey></FolderSync>
>
> =-=- [2/3/2005 21:21:43.0] -=-=
> =-=-=-= Server Response =-=-=-
> HTTP/1.1 200 OK
> Content-Length: 64
> Date: Wed, 02 Mar 2005 21:21:35 GMT
> Content-Type: application/vnd.ms-sync.wbxml
> Server: Microsoft-IIS/6.0
> X-Powered-By: ASP.NET
> Pragma: no-cache
> MS-Server-ActiveSync: 3.0.4215.0
>
> Windows 2003 1st Edition
> =-= Build 14133 =-=
> =-= No XIP Information Available =-=
> wwww.activesync.co.nz
>
> =-=- [2/3/2005 21:20:47.0] -=-=
> =-=-=-= Client Request =-=-=-=
> POST Microsoft-Server-ActiveSync?User=User20031st&DeviceId=3A2415060F1D0 74108000xxxxxxxxxxxx&DeviceType=PocketPC&Cmd=GetHi erarchy
> Accept-Language: en-us
>
> -=-=-=- Start of Body -=-=-=-
>
>
> =-=- [2/3/2005 21:20:54.0] -=-=
> =-=-=-= Server Response =-=-=-
> HTTP/1.1 200 OK
> Content-Length: 13455
> Date: Wed, 02 Mar 2005 21:20:53 GMT
> Content-Type: application/vnd.ms-sync.wbxml
> Server: Microsoft-IIS/6.0
> X-Powered-By: ASP.NET
> Pragma: no-cache
> MS-Server-ActiveSync: 3.0.4215.0
>
> thanks
>
> Jason