Re: ActiveSync on HTC Touch Pro Syncs Continuously with Exchange Server

wrote:
> To anyone that can help,
>
> I have been having several issues with ActiveSync

Exchange Activesync (over the air) or via your desktop Activesync? i'm
assuming the former....

> on my HTC Touch
> Pro.
>
> First issue I had was removing my work email from my phone (delete
> exchange server settings) so I did that and subsequently lost all of
> my contacts. Which is ridiculous because I loaded my contacts onto
> this phone from my last phone, and then synced them with my work
> outlook and then when I deleted that account it deletes my contacts?

I think that's normal. Your contacts (and calendar and mail and tasks) are
part of the account, and you deleted the account.

> Unbelievable. So, I had to set up the exchange server again and sync
> the contacts.

Yes.

> Lo and behold the contacts came back but now it just
> syncs continuously and kills my battery.
>
> Does anyone have any idea why this is happening?
>
> One clue: My phone has about 250 contacts. When syncing it will go up
> to ' Contacts: 2,328/2,335' and even higher than that before starting
> over.

I'm not sure what troubleshooting tools there are, but if you plug this into
AC power and let it go for a while, what happens?


> I was thinking that it is syncing the corporate directory on my
> phone

Nope. It can't do that so it's definitely not doing that.

> but no contacts other than my own are ever restored.

In Outlook, try moving your contacts out of your contacts folder, somewhere
else. Then sync. Then copy half back in and let it sync. Then the rest. Same
results? If not, great. If so, I'd consider a hard reset and starting over.
>
> Thank you for your help!!!

"Todd Allcock" <> wrote in message
news:...
> To expand slightly on what seems like a ridiculous "feature" I can only
> assume this behavior is designed to simplify redeployment of company-owned
> devices. If you delete the server, the information shared with Exchange
> is automatically deleted, so when the device is passed to the next
> employee, the old data isn't accidentally merged with the new user's data
> when the new partnership is created.
>
Yea, unfortunately that is currently the default behavior, even when syncing
via AS to Outlook on the desktop, i.e. a standard partnership. If you delete
a partnership, it deletes all the data associated with that partnership.
This didn't used to be the case. I recall it appearing about AS 4.0 when
everything got sooo much better.