Hi,
When you installed Outlook, did you setup an e-mail account or open it
before you synchronized? There are functions that are performed when you
open it the first time that must be completed before synchronizing.
Finally did you install ActiveSync first? This must be done so ActiveSync
can configure itself for the version of Outlook you are using?
--
Chris De Herrera
http://www.cewindows.net
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com
"Gordon Barbay" <> wrote in message
news:...
>I have a new Dell Axim X50v and I am having problems getting it to
> sync with Outlook. Furthermore, Outlook itself is failing on my
> system.
>
> Here is what I have:
> Brand new Dell Axim X50v, completely stock, nothing installed.
> P4 system running XP Pro SP1.
>
> Microsoft Office Pro 2000 installed and working on the PC. However,
> this did not include Outlook as I didn't need or want it. I use
> Eudora and Thunderbird.
>
> Got the new Axim and installed according to the directions. Installed
> Outlook 2002 from Dell disk, then Activesync 3.7.1. The PDA would not
> sync with the Outlook parts (Contacts, Calendar, etc), however Files
> syncs fine. I was getting the "unresolved errors" problem.
>
> Tried the fixes from Chris De Herrera's FAQs, but no go. Since this
> was a new install of Outlook, I have no data to corrupt my sync. I
> did make sure no other programs were running. Seems like it has to be
> Outlook itself. The FAQ points to a MS knowledge base article which
> basically says to install Collaborative Data Objects from the
> installation disk. Tried that to no avail. From a post here in this
> group, I then tried installing SP3 (includes 1 & 2) for Outlook, and
> doing a Detect and Repair, but all this did was break Outlook on the
> PC. More on the specifics of this below.
>
> I tried de-installing Outlook and Activesync and re-installing with no
> luck. Next I tried de-installing everything and installing Outlook
> 2000. Outlook now worked again, but I was back to the same problem of
> unresolved errors when the Axim tried to sync with Outlook 2000
> (again, Files sync with no problem). I then installed Outlook
> 2002/Detect and Repair/SP3 and once again Outlook is broken.
>
> When I run Outlook I get the following error:
>
> "Unable to open your default email folders. The .DLL file for the
> information service could not be found. MAPI was unable to load the
> information service PSTPRX.DLL. Be sure the service is correctly
> installed and configured."
>
> It then asks me if I want to run Outlook from the default Windows
> folders. If I let it do this I get the following error:
>
> "Unable to start processing services. The .DLL file for the
> information service could not be found. MAPI was unable to load the
> information service PSTPRX.DLL. Be sure the service is correctly
> installed and configured."
>
> It then dumps me into Outlook with my regular (not email) directories
> displayed. If the installation process kills this PSTPRX.DLL file, I
> sure don't know where to look for it.
>
> At this point I am stumped. Can anyone offer any suggestions? Its
> really frustrating when this stuff does not work out of the box and it
> seems to be Microsoft software which is causing the problem.
>
>
Similar Threads
Linear Mode
