Re: Activesync is not getting email in subfolders when remotely syncing

Hi,
Are you synchronizing all the subfolders that receive the e-mail? Are you
synchronizing e-mail directly with Exchange only? If you sync e-mail with
Outlook then you can't sync e-mail with Exchange directly.


--
Chris De Herrera
http://www.pocketpcfaq.com
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

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> Problem -
>
> Activesync is not grabbing email that is put into subfolders of the
> inbox when remotely syncing.
>
> Details-
>
> Although it gets the emails when it is connected via wire, it does not
> get them when remotely syncing. I have updated to the latest version
> of the desktop software, verified that the folders are selected, and
> tested it when connected. It works fine. However when the device
> tries to remotely sync, it doe not pickup email that was put into
> subfolders of the inbox (even though they are selected in the desktop
> software) by Outlook rules. Device = Motorola Q (brand new), 4.0
> version of activesync desktop client, Exhange 2003 with all of the
> latest patches.
>
> Regular syncing works fine, including new messages (read or unread) in
> the inbox, all contacts, calendar etc.
>
>
> Any suggestions other then turning off the rules?
>